EDIT: I heard from the company and they indicated that there was an ownership transition the week I contracted the services and they felt this caused the billing disruption and the disconnect between between the old owners cased the out of the blue escalation. Sounds like the new owner has things under control and I am grateful they reached out to explain and clear things up. OLD REVIEW: An up and down experience. I got pointed to them by my doctor to arrange a ride. The set up process was smooth. Pick up on time. Wonderful person they assigned to drive me home. At that point I was a raving fan of this organization. That was February. Yesterday, they finally invoiced me. I had received nothing from them until this message. Their first invoice was a demand saying if i didn't pay immediately, the cost would be 150% of what I was committed. The labeled the first invoice as the "final notice". Phone calls on this issue went to voice mail and answering services and were not returned at all. Seems to be a business with great execution but some questionable business practices. Wondering if its a plan to wait until things are way old to send a bill so they can slip in fees?? They service and operations people are good so I would use them again. But I would demand they let me pay by check at the time of service and that they give me a receipt. read more

Kishwar has been helping my sister Pat and she is doing a great job. She helps my sister with her grocery shopping and even puts it away for her. Kishwar also helps with household chores and prepares meals for my sister. Pat says Kishwar is a pleasure to be with. read more

I have been receiving at home care from Comfort Keepers for a couple of months, and I could not be happier with my situation. The ladies who have come to my home have been very empathetic, efficient, and professional. They have been more than happy to take care of all manner of tasks, ranging from taking me to doctor appointments, accompanying me to the grocery store, along with meal prep, watering plants, taking care of laundry, and light housekeeing. I have even had even had help with putting up holiday decorations and adding plants to my container garden. It has been a great relief to focus on healing and not have to worry about my living space becoming cluttered or messy since I started caregiving services. The ladies who work with me are also very kind and supportive as I deal with my situation, which has been a big help in keeping me positive through tough moments. I look forward every day to seeing the caregivers assigned to my case and truly enjoy their company as well as deeply appreciating their help. I cannot recommend this group enough! read more

I cannot say enough good things about comfort keepers. Especially Sonia who helped me for the recovery after a surgery. Her kindness, compassion and professionalism have been a blessing to our family. She consistently go above and beyond and she always makes sure I am comfortable, happy, and well cared for. The team's patience and genuine compassion create such a calming and nurturing environment. They handle everything with grace and a smile. We feel incredibly fortunate to have someone so reliable and caring in our lives. Highly recommend! read more

We've had a great experience with Comfort Keepers. They sent my wife a wonderful caregiver by the name of Maribel. She meets my wife's every need. Maribel is caring, compassionate, a hard worker and always never misses a day. I highly recommend Comfort Keepers for in home care. Ron read more

Thank you so much for sending invoices and care notes for all these months of care. We truly appreciate the care we experienced from Comfort Keepers and the responses we received to our many changes and adjustments along the way. We especially want to thank Ana for her excellent care. She put her heart and soul into her job every day and was a partner to me in determining what was best for my husband. Our thanks as well to Renee and Nicole for their genuine concern and willingness to change schedules.  It was a pleasure working with all of you. read more

We really recommend Comfort Keepers. The caregivers have all been patient, kind and professional. Over almost a year of service we have developed great trust with them. Recently, the caregivers really came through on a short notice high needs situation, when the care really, really mattered. read more

I recently used Comfort Keepers for the 1st time to assist with a doctor appointment. The entire experience was excellent. My care giver was Claudia, she was more than helpful and went out of her way to ensure my care was the top priority. I highly recommend Comfort keepers and Claudia for any assistance you may require. Very professional service. read more

I woulda like to say that I am very happy with the with Comfort Keeper office staff. They are constantly in touch with me concerning the care for my 92 year old Father. Any issue that comes up they are prompt in dealing with the issue. They always respond when I need them. Very curteous and caring. I would also like to give high praise for my Fathers care giver Grace. She is a very kind and loving person. She is very hard working in that she cleans bath rooms, vacums, does kitchen floors., cooks, makes shopping lists, reminds my Father to take medications, takes him on walks, checks his mail, is all ways on time and stays until her time is done. She has a wonderful disposition and she pays close attention to him and his needs. She also touches base with me periodically which I appreciate. We are so blessed to have Grace in our lives. read more

My experience with the staff at Comfort Keeper has been terrible. I had been using their service to eat my father-in-law and no one would not notify me if a caregiver was not going to show up. There is a lack of ability to communicate. This happen several times. I almost lost my job because of the lack of communication from the Comfort Keeper staff. I can no longer trust their services. read more

The care for my father-in did not show up nor did I receive a call from Comfort Keepers for no one showing up. I have call their office but have not been able to an answer. read more

Their services have been amazing over the time we have used them. These folks have come through in situations where I don't know what I would have done without them. I will always appreciate how they came through for the family and were there for my folks. They were always there when I needed them. Yes...I highly recommend this Comfort Keepers crew and will always appreciate how they helped the family out with their caring. read more

We were very fotunate to connect with Debbie, Renee and Comfort Keepers to help a family member in immediate need. Whlie we navigated the care process from out of state, Debbie visited our family member within days of our first conversation, thei quick and thoughtful action was an incredibel help. Their services offered flexibilty and a personal approach beyond other companies we had initially spoke with. They delivered quality care were expremely responsive and communicative during the entire process. I would highly recommend Comfort Keepers for a family member or friend in need! read more

I want to tell you about a kind caring girl. Maria is her name and you takes excellent care of my husband. They get along so well and have interesting conversations. They work on jigsaw puzzles and go for walks. He looks forward to seeing her and I look forward to taking a break from being my husband's caregiver as he has dementia. It feels so good to have someone to talk to about how she thinks he is doing. She is an empathetic person who cares about him. I feel pleased with the compassion and flexibility of the Comfort Keepers management team. They call to see how we are doing which feels good to know they look out for us. I want to give them and Maria a 10/10 rating. Thank you. read more

We had an excellent experience with Comfort Keepers during a family member's recovery from surgery. The management team was flexible with scheduled visits when the hospital stay extended much longer than expected. April was very helpful and considerate during daytime visits for personal care and light cleaning. And Ruth is a rockstar - friendly, caring, and conscientious for overnight stays. We would recommend this office to anyone looking for personal care. read more

We are a VERY tough customer. Our requirements are tough. Customer ( wife) is semi-aphasia and was ultra bright and now is difficult. But Comfort Keepers understands & sends Sofia and others who get that. When the shift ends, she says "I love you!" I am SO happy there are high-end caregivers. read more

Our family had an extremely unsatisfactory experience with Comfort Keepers - San Jose/Cupertino. At our initial meeting, the Care Coordinator assured us that Comfort Keepers has a large pool of qualified available caregivers, however despite our urgent need, they were unable to provide any caregiver until two weeks later. This caregiver, it turned out, was a new hire who after three days -- and on very short notice -- was cancelled by the agency in order to 'attend a required corporate training.' A subsequent caregiver was pleasant, but clearly untrained in the basics of patient care and safety. Besides failing to deliver on their promise/commitment to provide consistent appropriately trained reliable caregivers for a patient requiring in home assistance with activities of daily living, all invoices contained billing errors (billed higher than the agreed upon hourly rate, billed extra hours, did not implement automatic payments with information provided to them...) which each time took multiple phone calls and emails to get corrected. The office personnel were unresponsive, defensive and unprofessional in their handling of caregiver and billing issues. I would NOT recommend Comfort Keepers (San Jose/Cupertino) to anyone who is looking for greater ease -- rather than stress -- in managing the care of a loved one. read more

Comfort Keepers helped my family through a crisis when my sister, who takes care of my 93 year old Mom, was taken to the hospital. I wasn't close by and wasn't sure what to do and literally started making calls for caregivers off the internet. I was amazed and delighted in finding Comfort Keepers. The whole staff was marvelous. They responded immediately to my emergency situation and made it all okay. My Mom (who hates strangers in her house) loved the ladies that came and actually looked forward to their visits. The owner, the office staff, everyone was great. I would use them again in a heartbeat. read more

My wisdom teeth sugery required sedation, and i was able to book an appointment with Comfort Keeper very quickly. Nicole came pick me up on time and drove me off. She even got the prescription drugs for me after the sugery. Very helpful, and definitely recommend to whoever needs assistance from them. read more

Comfort Keepers has been taking care of my mom for about 6 months. They are there most of the day. My mom wants to be as independent as possible, so it's been a little challenging to find care givers that are comfortable with being available when needed or who learn to anticipate the needs of my mom. My mom needed to get used to having someone around and that took a little time. We now have a good rhythm going at her house. She is most happy about being in her own home. We would not like to have moved her out of her home. Her care givers help when she needs it and let her do the things she still can do for herself. The company is great to work with. We have not had a problem since day one. Definitely recommend them for anyone's mom or dad or whatever. read more

It appears the previous sucesses are no longer available with the "new" team. The contact person surprised my wife and me by bring their coordinator to our 1st meeting, They walked into the house before I arrived and proceeded to pick my poor wife recovering from a stroke. UNPROFESSIONAL The BD person then began a long presentation of all their services highlighted by how many of their Caregivers only had 1 to 2 years experience. She seemed to not remember all we discussed on the phone and had me go over our needs taking down a we ordered here and there. We agreed that i would review the material & be in touch. Instead she called back with a "qualified candidate ". She knew nothing about her. put us on hold to get the file. & described someone with 1 year exp. Very poor communication AND listening skills! Buyer beware! read more

I asked for a caregiver for Wednesday for 4 hours and Friday for 5 hours. They could not provide me with one both days. This has happened before. I don't understand what the problem is. Hire more caregivers Cause I'm getting tired of this. Time to move on. Ever since the old crew left including management the Samartan office has gone down hill. read more

This company is truly amazing. As an employee I have been able to provide exceptional care for my clients because I was given the right tools and resources from my team. I feel like working with Comfort Keepers, I have been part of a group that has my best interest in mind and their clients. read more

Comfort Keepers is the one! I recommend them not only for the service they provide but for the personal interest they show to their clients.

Comfort Keepers in Cupertino gets an A+. They have helped our family out immensely. My mom who is in her mid-eighties needed house support help for her and my 93 year old dad - after my mom had surgery. They loved the support from Comfort Keepers so much, they still use them for 3 days a week! The staff is super flexible and friendly and they really understand the needs of my parents. read more

Comfort Keepers has been wonderful. Our first contact with Alina and her crew was when my mother-in-law with dementia moved in 2006. Thanks to a team of great ladies--kind, thoughtful and professional, my mother-in-law had a happy 3 and a half years with us. Last year my dad with dementia moved in. Alina was my first phone call, and again she did her magic and came up with a fabulous team of care givers. We are grateful and highly recommend Comfort Keepers. read more

We have employed Comfort Keepers for several years for in-home services for my 92-year old Mom. Our family's goal has been to keep Mom Happy, Healthy, and Safe in her own home. The Comfort Keepers staff has excelled in helping us to meet these goals. Prior to Comfort Keepers, Mom was mostly home alone and her condition was rapidly degrading. Since we hired Comfort Keepers Mom has thrived in excellent one-on-one care. The Comfort Keepers service is flexible and easily accommodates the ever-changing needs of Mom's care. The quality of the staff has been great, they are very caring and compassionate, and it is comforting to know Mom is in good hands. The whole Comfort Keepers experience has been a pleasure and has made the effort of managing my Mom's home care much simpler. I wanted to recognize Comfort Keepers and their staff for contributing to an ongoing successful care solution for my Mom. Thank you. read more

One of the absolute best In Home Care Companies around. They are understanding, flexible and take each clients needs into perspective. Someone is always available when you need them and accommodating in every aspect!!!! You will not be disappointed. Comfort Keepers is the way to go. read more

Comfort Keepers provided round-the-clock caregivers during my mother's final two months. Their professionalism, care and compassion were without equal. In past two years we have engaged six different agencies, and Comfort Keepers was far and away heads above the rest. I cannot recommend them more highly. read more

Comfort Keepers worked hard with our family to find the right caregivers when my father -in-law had a stroke and needed 12 hour day care. Alina has done a great job as a supervisor to do stop in visits and see how he is doing and how he feels about the level of care he is receiving. She also stays in contact with me to get additional feedback and we appreciate how they went out of their way to coordinate his treatment when he had to go to the hospital for 4 days. I highly recommend them! read more

In mid-January 2013 my mother was diagnosed with ALS. This required our family to get immediate assistance for her. I was referred to Comfort Keepers by my mother's doctor. From the first call we made to Comfort Keepers it was clear this was who we wanted to work with. Linda in the office was able to answer every question and concern we had. We then met with Alena (owner) at my mother's house to further understand how the service worked and immediately signed up for a 4 hour/day service. It wasn't long before we had to change to 24 hour/7 day a week service. The transition was handled the same day we requested the change. The new person that came to the house was not a good fit for my mother and we requested a change - which happened immediately. Marcella, who trains the staff, came to help the workers throughout the time we needed assistance. She and my mother immediately became friends. Marcella seemed to take a personal interest in my mother - which endeared her to the entire family. Her care seemed to transcend that of a caregivers job. She came to see my mother on her birthday (with Alena as well) as well as the early morning after when my mother passed away. There was no need for her to be there - but she was anyway - no doubt because of that personal relationship that had so quickly evolved. There were two on-site caretakers that must be mentioned: Hanan and Honey. Both of these ladies were absolutely invaluable to my mother and to the family. Again, these wonderful people came to know and care for my mother as though they had been friends for years. I cannot thank them enough for the remarkable service they provided my mother. Honey was so dedicated that she barely left my mother's side for the 2 weeks preceding her death. I cannot recommend this company high enough. Our time with Comfort Keepers will always be a fond memory to me. I will anxiously share their name with anyone looking for a caregiving service that goes well beyond ones expectations. read more

The COMFORT KEEPERS office in Cupertino is horrible to say the least! I am a caregiver myself and just needed some week-end help for my 89 year old client. He has minimal needs such as a catheter bag switched from night to day bag and his daily meds, a few small meals and assist in restroom. I found Comfort Keepers and set up an interview to get this help. The owner (Alina), came to the house and said they would gladly take him as a client. She assured me that her staff members were picked very carefully and that they were well trained to do whatever my client needed done. So we hired them. We are now 7 months in and still the owner is sending people who have little to no training and many who hardly speak English. There have been quite a few times they were late and luckily I was here to make sure he was not left alone. Many of these people that Comfort Keepers sends are here for 8 hours doing hardly anything but texting and sitting on their butts. What little they do accomplish is less than adequate. I must have had 20 different people here now and maybe 3 were really good. Of course the few who were good are not available. The owner also sends "Trainers' (and I use the word loosely) with each new caregiver, and they themselves have no idea what they are doing. I have yet to have a real week- end off as I am constantly having to be here or close by to watch over them and re-train them after the "trainer" leaves. I am a more than patient person but am very frustrated at this point! I am also furious that this company charges such high prices to the elderly for such horrible inadequate care. Many of our elderly are only trying to remain in the comfort of their own homes and want to be treated with dignity and respect! Many are on fixed incomes and they count on these companies to be honest and reliable. My patience is gone as you can imagine and I am currently looking for a new company. This has been one long nightmare! UGH! P.S. I would have given a Zero to this branch if I could. read more