The extent of the lobby renovations was excessive, and multiple complaints were raised without…read moreresolution. Rather than taking corrective action, management dismissed concerns by attributing them to language barriers with the renovation crew. When asking about the gym was told I could try a fitness center close by. Or Hampton inn next door. When I addressed it again on day four a staff member expressed I could go to the comfort inn to use the gym. Computers to print were unplugged. Paint was being scrapped and the workers had masks on but we were not offered the same. Periodically it smelled like gas. When bringing it up the front desk there seemed to be no action taken. When they ran out of waffle mix we were told we are having renovations. (How does renovations explain no edible food) On the positive side the cleaning staff was very kind. The room was clean and the hotel itself was close to great food. Got a waffle from WAFFLE HOUSE!

This location is absolutely amazing! For the price, you are really getting an upscale experience…read more The hotel has pool and workout area that is all clean and well-maintained. The staff is friendly and the housekeeping crew are fast and efficient and do a great job my husband stayed here for three weeks while working in the area and was treated like family **special shout out to Presley who works the front desk always a smile and willing to help with whatever need you have! I don't remember the name of the check-in attendant, but she was also very kind and helpful

So glad I found this hotel! I'm super picky when it comes to staying somewhere other than my home…read more I've, unfortunately, heard bad things about Baton Rouge so I chose to stay in Prairieville. My first impression was how clean everything looked. Not only did it feel clean but it also smelt clean. The staff was very friendly, attentive and quick to check us in. The room was spacious and very clean as well. Breakfast was the standard hotel breakfast - nothing fancy but everything was properly placed. Hot items were hot and cold items stayed in an accessible fridge. If I'm ever in this area I would definitely stay here again.

Very disappointed. Received a call at 6:30p on Friday evening that they would not have any hot…read morewater until Tuesday although they had been informed at 3:00p. When asked if the reservation could be transferred to a different location, I was told no as the locations are independently owned. They had checked a neighboring hotel but they were sold out. That left me with the choice of either enduring cold showers or try to scramble and find another hotel on a Friday night at a higher rate. Financially, the choice was made for me. As I was leaving the next morning, my cooler spill and there was ice and water that I cleaned up with the extra towels. There was housekeeping staff member in the hallway and I told her what had happened. She said that was ok as the floor would be mopped and that anyway it was not her assigned room. When I returned to my room later that evening, my card key didn't work. So I go down to the front desk and am given new cards. I return to the room to find that it had not been cleaned. The wet towels from cleaning up the spill were still piled up on the floor, the beds were not made and trash was still in the room. I return to the desk and informed the gentleman that my room had not been cleaned and that I needed towels. He proceeded to key something in and then said there was no housekeeping staff on site. It took 10 minutes to get towels! To add to that, the window shade didn't work so I woke up each morning to bright sunshine. They offered a 20% discount on the room rate which was an insult to injury. Should they have even stayed open with no hot water and with a breakfast bar with hot cooked items? Sanitation?

Update: after reading the response to my review I feel led to amend my earlier review regarding the…read morenoisy upstairs neighbors during my husband's recent stay. I appreciated some of the points that the mgr brought up, and I concede that my review was a second hand account. The staff did make an effort to get the family to stop the children from stomping and jumping, and I appreciate that the staff was busy with arrivals, being a few days from Memorial Day weekend. The communication fail in this instance was when your staff told my husband there was "nothing they could do and the people paid their money the same as him". At that point, he felt no help was coming. He had a choice to make leave now and try to get a good nights sleep at another place, or stay and endure the noise another night ...he chose to leave. I think if the management had said something to the effect of "we have spoken to them and they said they would stop, so for now my hands are tied until after 10 PM. but if you hear more noise after 10 PM which is our designated quiet time, I will be glad to ask them to check out". I know that sounds oversimplified, but sometimes it's the simple validation of somebody's frustration that makes all the difference. Lesson learned on both sides

Super clean and comfortable bedding. Breakfast is just your run of the mill hotel breakfast…read more Enough to fill you up but nothing great. The dining area was very clean as well.

Great stay at this recently opened Holiday Inn in Gonzales. Everything was clean and new with great…read moreamenities. Staff was very friendly and accommodating. Restaurant and bar on site with draft beers and several spirits. Also many great choices of restaurants nearby if you want to have something different. My room was a king bed that had plenty of space and good work area with comfortable desk chair. Bed and pillows were comfortable and slept good with no outside noise. Will definitely choose the hotel for future trips to the area.

First time at any Springhill Suites by Marriott and I must say, I'm pretty impressed. In fact,…read morethis place is fantastic. Check-in was great, fast and went smoothly. Front desk staff was extremely welcoming and friendly. The lobby area is really cool and spacious with lots of seating. There's a bar and a mini market for those late night munchies. I love the decor in this place and each space has its unique charm. There's a business center, exercise room, pool and laundry facility. My room is your standard suite with a small kitchenette. It has a gorgeous desk study area with a partition between it and the bedroom area. The bed is comfy, not too firm and the room is immaculate. From check-in to getting settled, I can tell they take great pride in this hotel's appearance. Breakfast is free and so is the 24/7 complimentary coffee but the craft beers, wines and cocktails are not lol. Overall, I'd definitely recommend coming here. There are plenty of dining options nearby with a KFC right next door. Also, there is a Tanger shopping mall across the highway.

Courtesy of Staff: 5 of 5 Service: 1 of 5…read moreLocation 5 of 5 Room cleanliness: 2 of 5 This was by far the worst experience I have had with your franchise. My room was not clean when I arrive. My party and I did not complain. We went to the store and bought bleach and lysol to clean the restroom ourselves. We threw our towels on the floor the next day as we thought the room would be replenished and cleaned the next day by the cleaning service. To our surprise when we returned to our room at midnight Saturday, the room was how we left it Saturday morning at 8:00 am. Moreover, there was no parking. We had to park away from the hotel and carry our things to the room. Furthermore, they could not pull my membership up to give me credit for my stay. Horrible experience. Rather than clean and restock your room like most suites, the staff place your towels on the outside of your door on the floor-yes the floor (see pic).

Made a reservation for a later date in time. Luckily, Monique, the front desk associate, looked up…read moremy reservation for the future night and cancelled it. She checked available rooms for same day. Unfortunately, it was a smoking room. I politely declined. She recommended a nearby hotel. Excellent customer service. Monique went above and beyond in helping me find a room for the night. It was a rainy, cold night I might add. Would highly recommend staying here. Hotel is clean and modern. Nice breakfast area and convenient snacks located near lobby. Another perk, not far from Tanger Outlet Mall. Plus, amazing customer service from Monique!

I must give a shout-out to the entire staff for their friendliness and efficiency. We moved from…read morethe SpringHill suites right next door because one of the staff members was really rude and breakfast was always late. The staff over here was very welcoming and really made us feel at home. When we first got into the room, they called to make sure everything was okay. When we went three days without a room clean (late sleepers), they left us fresh towels on our door. When our card stopped working twice, they offered to bring it up to us. When the people on the third floor were obnoxiously loud, they moved us to the fourth four with no hesitation. If this was a review for the staff (including the housekeepers), they'd get 5 stars. The room that we stayed in had two queen beds that were a little squeaky. Definitely not as comfortable or luxurious as the SpringHill suites but the pillows were very comfortable. There was a flat-screen TV with plenty of channels including Starz and HBO, a comfortable reading chair, and a full kitchen stocked with a pot, a skillet, microwave, dishwasher (and soap), a trash can, coffee pot, paper towels, utensils and an apartment sized refrigerator. Everything worked well and we had no overall problems with any appliances. Our problems began when we went to heat up some food in the microwave. It had not been cleaned all the way and there was food splatter on the back which was pretty gross. The two forks that we puled out to eat with still had food on them from the previous guests. The shower and outside of the dishwasher both need a really good scrub down as there was grime on both that made me feel a little yucky. The water pressure in the shower wasn't that great and we had to wait about 3-5 minutes for hot water at about 5 AM in the morning. The curtains did NOT keep the sunlight out and it really stunk because we were on vacation and we had to use our pillows to help. If you're wanting a nice quiet place to sleep, ask for a room on the fourth floor AWAY from the elevators. You'll thank me later. The breakfast was decent. Typical hotel breakfast with powdery eggs, sausage, oatmeal, cereal, some weird kind of egg and cheese combo on a biscuit, fresh fruit and two different kinds of juices. It was very cool of them to offer to-go breakfasts (cereal, milk, granola bar and an apple) for the people who are up and gone before breakfast. The absolute WORST part of this hotel was the WI-FI. It was horrendous. On both the second and and fourth floors, we struggled to keep even two bars. It is definitely not enough to stream a movie on Netflix or Hulu and was barely enough to let me post this review. It continuously disconnected because of the signal strength. I was really disappointed. I even went and tried to sit outside on the patio and....nothing. I also learned quickly that the Ethernet cable did not work. Overall, this was a decent hotel with free breakfast, comfortable beds (for the most part), good AC, awesome amenities, but with really poor WI-FI. I don't know if I'd stay here long term again as I really need my Netflix and Hulu, but the service was spot-on.

I got in late but I had to wait the dreaded "I'll be back soon post". I had to pick this place…read morebecause it was out of the LSU graduation rush. The room was pretty nice. Had a great smell walking in. Not a lot of road noise be so far back. Service was straight forward. Breakfast was good. Other than some questionable conversation next to us at breakfast from other patrons, it was a pretty good place. I don't believe there are elevators so mention if you need a first floor!

Clean, good beds, friendly staff. Air worked great. Free breakfast. Tons of parking.read more

This place looks nice on the outside but beware the INSIDE. Unclean, dirty, dusty, and BUGS. But…read morelet's start from the beginning. Staff is not welcoming, only to specific clients. If you know you know. Stated my card declined but I was confused because I handed him my id to pull up the reservation. I did not pay, I was paying when I arrived. I am assuming he just ran my card on file before asking if that's the card I wanted to purchase the room with. He was combative stating did I want to use another card. I said I never gave you a card. Anyways, room was rusty, dusty, and OLD. I felt uneasy walking in, not even 5 minutes in the room I spot a bug crawling on the wall. I went down stairs to request a refund. I did not feel comfortable. When I told him it was bugs in the room. He just responded with bugs and that's it. Thank goodness I was able to get the last room at the Motel 6 as everything was SOLD OUT. I will never stay in any LaQuinta due to this situation

My husband is working in the area and we booked here site, unseen, out of necessity when the…read moreHampton Inn down the road couldn't control a noisy upstairs neighbor to the point we had to leave. This La Quinta had extremely sweet staff and is newly remodeled in the pool area and has a very decent fitness area. The room is clean, but the bathroom fixtures were loose and the water pressure is low. I understand noise has to be part of the deal sometimes in a hotel, but I would swear the walls are made of cardboard! Yall bring earplugs. I swear we could hear everything last night . Maybe it's due to the rooms not having carpet which I guess is a good thing for cleanliness but a bad thing when it comes to noise , and I am thankful there is no jumping children above us anymore, and we were super frustrated from the Hampton Inn debacle. BUT. For the love of goodness , I could hear the neighbors cell phone alarm at 3am, I could hear the elevator, not just the ding, but the actual workings of the elevator. it was actually a relief to hear the air conditioner finally cycle on and vibrate a little too loudly to drown out all of the different surrounding noises of this room.

The rooms here are small and most of the furniture is old and probably came from a days inn that…read moreclosed down somewhere. They're under new management from the last time I was down here so we'll see how they're gonna act, so far they seem nice and helpful. The room is clean and smells like they do it quite often most likely daily. It's a construction worker motel for the most part it's got a bed and a shower and most importantly no bugs. The biggest thing for me personally with the former owner was THEY DON'T PRICE GOUGE just because there's a bunch of workers in town I truly hope the new owner follows their example on that one above all else

Hands down WORST place to EVER stay!!! My husband went to work a turn a round in LA & got a weekly…read morerate room there....MOST DISGUSTING PLACE EVER!!!! Don't waste your money...dirty...scratch that, FILTHY!!! Looks like it has never been cleaned...completely horrible conditions in the room...bathroom deplorable!!! Owner does't care about the conditions and they WILL NOT clean the room...asked for a refund...was denied & he didn't even spend the night!!! just walked into the room & right back out asked for a refund and was denied...STAY AWAY!!! IF I COULD GIVE NO STARS I WOULD!!!

I absolutely love this hotel the staff is great especially Bryan and Chelsea but really the whole…read morestaff is great. The rooms are very clean and they have good breakfast in the mornings. Highly recommend this place

I highly recommend staying here. This motel is far beyond its rating! The room I stayed in was…read moreextremely clean. The bed and pillows were clean and very comfortable and made for the best nights sleep I've had in a while. The breakfast was similar to to other motels but, it was tasty and plentiful. I suggest the biscuits and gravy as the biscuits were fantastic! The staff was all over this place cleaning and making it a wonderful stay! I will definitely stay here whenever I am in town. The only bad thing I can say was there is no French vanilla creamer for the coffee I recently stayed at a LaQuinta and compared to here that was sleeping and eating in a dumpster!