I'd planned a trip through Comfort Travel in 2015 for 2016. It was for a party of two and included the travel insurance to be included if I had to cancel due to illness. I made all of my payments on time. I was in constant contact with Dave via telephone and mail. I explained that my companion and I would not be able to go on the planned trip because my doctor had forbid me to travel. I requested my refund over the telephone and through the mail. Dave has not gotten back in touch with me yet. The BBB tried to contact them regarding my situation and Comfort Travel 824 E Sibley Blvd. Dolton, Ill. They did not respond. I would advise everyone to not do any business with this so called business because it is a sham. I just want my refund that Comfort Travel of Dolton owes me. R. Hardman read more

I am not exactly sure where to begin. I have lived in the Dolton area for twelve years now and I always drive pass Comfort Travel and see a sign regarding Spring Disney. I decided to called Beverly late September 2013 to inquire about Disney Cruise for my family in May 2014. I gave a deposit and NEVER received confirmation of payment. Approximately two weeks later, I received an email from Disney stating when balance was due which was February 16, 2014. I called Beverly February 10th to pay the balance due. I thought she would have sent an email and/or called me to remind me of balance. I called back to get help with airfares and she was not available. I called and called and finally was told she do not work on certain days, but again no communication. My sister called and left message with Cheryl for Beverly and she never got a return call not once. I thought planning a trip through a "travel agency" was supposed to be stress free. I actually did everything myself, booked my own flight and I got my own transportation to and from the Port. I called to give her money for transportation and her response was, "I thought you made arrangements for transportation already". I gave her my credit card number on April 8th and was told $189.54 for six people but instead $250 for eight was withdrawn on April 15th. She did not call me to notify me of this change and when I called her to question it; she stated to me "it is a hassle to use two different payments and that I need to get payment from the other person in my party". I asked her if she would email me the confirmation from the transportation company she said no and that she would include everything in a "packet". In summary, my experience with Beverly was VERY STRESSFUL, a total disappointment. I have had to place several calls to her and I even came into the office and spoke with Dave. She has never actually placed one phone call to me or email. I travel yearly and upcoming is five to six couples going to Jamaica for my husband's birthday, September 2015 and I would NEVER recommend this travel agency to anyone! read more

Received check in the mail on September 14th with apologies for taking so long, All they had to do was answer my phone calls. I was satisfied. All I wanted was my money back and the people I urged to come along. All in all, my first experience was so great that I would travel with them again. read more

RIP OFF ALERT! I saw the ad on Facebook and decided to book with Dave. I planned on going to Puerto Rico. I negotiated the price with him and paid the deposit. 1 month later I paid him in full. That's when all communication stopped. There was no trip...rip off. read more

Having been with Comfort Travel on several 1-day excursions, I am really disappointed that since a certain coordinator passed away, Comfort Travel is coming up short keeping the communication lines open. Having prepaid a 1-day excursion this year(2016) months in advance and cancelling all other engagements on that specific date, I was really disappointed that a Travel Agent would not inform nor reimburse my payment ASAP upon their cancellation. I called and was informed by the staff that the trip had been cancelled. read more

The trips Dave puts out there so far have not made the 2 i paid money on. I paid for my trip over 6 months to Main in October 2016, after the week of the trip I hEARD nothing from him so i went in to see where to park or drop off for trip in 5 days. He then told me it had been cancelled due to not enough people, but he led me to belive all while i paid that the trip was going on as planned. Then when I asked about the refund $895.00 he told me it would be refunded after 4-6 weeks. I waited and called the first week in December and he doesnt answer phone just goes to voice mail, so I have been calling for my refund since December and I am still calling January 15th, 2017 This is not the way to scam people who trust you with their travel money--and I dont have money like this to lose--now no trip and out of money--hope he makes it right??so I was advised to file a small claim's report at the courthouse. So be ware read more