The last three calls I had with this company, I asked them to remove the prior contact information…read morethey had from the account as I bought the house from a family member. I provided all my contact information and they still included the former owner on appointment reminders. In the fall when they service my furnace they never recorded the service date on the furnace, they did not reseal the hole they used to check for carbon monoxide in the duct work, and they did not properly latch the furnace cover. The quality and value of their work is poor. This month, to make an appointment to have my A/C unit serviced they would only give a 5 hour window (12:00-5:00pm) and then they called the day before (I was at work) to try and come out. This morning, two hours before my scheduled 5-hour window, they called and said they were on their way. I called the office around 10:20am and voiced concern as I was doing other things and wasn't planning on them being here. The representative confirmed the technician was on their way, so I waited at home, and they never showed up. I called the office at 12:48pm and another representative answered and said if the technician didn't get an answer when they called this morning, they moved on. However, the technician left a message that he was on his way to my house and the first representative confirmed that he in fact was on his way. The second representative apologized and asked if I wanted to reschedule. I said no, I want them to come today as scheduled, but I will no longer use this business. They also did t vacuum put dryer vent as scheduled. Their quality has continued to decline since the original owners sold the business. I'll be using a local and reputable family owned business from this point forward.

Poor service. We purchased a new furnace from Isaac. They no-called no-showed on the day of the…read moreinstallation--because it was snowing...in March...in NY. After the install, they had to come back THREE times the first week to repair the brand new furnace . Since then, they have come back on two occasions for routine cleaning. BOTH times, the following day the working furnace no longer worked. The same tech had to come back 1-2 times to fix his own mistakes. The tech had to call other techs within the company to be walked through how to fix the furnace. Issac advertises as 24/7 emergency service but no one will answer the phone after hours--leaving us with no heat on two separate occasions. Once we got ahold of someone they would only schedule us on their "next available"....2 days later. We had to demand same day service--to which they were still late to.

I needed help with capping an indoor supply for a gas dryer as we prepared to move. Like, the…read moremovers were loading their truck when JAB arrived. I noticed the need for this the night before when we moved the washer and dryer out, texted a picture and asked if they could help me with it the next day, and sure enough, about 11a they arrived and took care of it swiftly. The pricing is good and this is the second time I needed them for an urgent situation and both times the response was immediate. Highly recommend.

Our Sewer Pump stopped working. Called and spoke with Joe at JAB, he took my information and gave…read morea time he was going to arrive (on a Sunday). Joe diagnosed our issues, explained to me every stop of how our pump works while I observed for a better understanding. Joe fixed our issue, was professional and courteous during the whole visit, cleaned up after the job was completed and ensured that our pump and float worked properly for 3 full cycles before finishing up the job. Extremely reasonably priced and arrived on time as stated. I would Highly recommend Joe and JAB Sewer & Drain!!!

I love these two guys! Grayson and Jerry were so good to me, they did a class A job on my dryer…read morethat wouldn't heat up. I had the option to fix or buy new, and I went with fix. Just to be absolutely sure that he made the right diagnosis, he came back out (at no cost) to double check everything. Grayson came with Jerry and what a wiz with electrical stuff! They ended up saving me over two hundred dollars just from that re-check, and I am so grateful that Jerry took the extra time to be 100% sure. I don't get the negative review. I found them to be super friendly, funny but really professional also. And they explained everything they were doing and answered all of my questions, and I had lots of them. They also gave me info on the tools they were using as they used them. I couldn't be happier with them!!!

If you really need to get ripped off call AG home improvement they are very rude tow person cam to…read moremy hose to fixed my refrigerator they ripped me off and gone the guy his name is jerry

Had to call twice to get him to come give a quote. After giving quote gave the go ahead to do the…read morework. Never heard from him again.

Mike from M&M plumbing came to fix a leaky kitchen sink drain today. This is not the first time we…read morehave hired Mike, knowing that he always shows up on time and completes the work for a reasonable price. There are many price gougers out there in the market these days, but not Mike who is an honest tradesman who does the work you pay him to do. Don't hesitate to call him next time you need plumbing work done.

I don't understand the negative reviews (two of which come from non-Ithaca locations). Our…read moreexperience couldn't have been more different. We called them on a non-emergency basis. They came out immediately (on a holiday weekend). They solved a number of problems we were having. They did so by applying real cleverness and good humor. They then charged a very reasonable amount. We couldn't be more pleased!