I've been dealing with this bank since January and in my 22 years of using banks, this one by far…read moreis the most amazing. I usually deal with the manager Heather and everyone has always been so helpful. I've even accidentally overdrafted my account $521 and without any questions they got it back the next day with no fees. I've had quite a few complications and they've never had any negative remarks, questions or attitudes. Thank u all so much. I'll never leave your bank.

From the owner: There is no place like home. And for 70 years, we have been proud to call Kansas City ours. At…read moreCountry Club Bank, we're local, homegrown and understand what it means to live here, do business here and raise a family here. Recognized as one of the best banks in Kansas City, we understand that financial decisions affect virtually every aspect of your life, throughout every stage of your life - together, we can help chart a course for you, your loved ones or your company to plan, prosper and preserve. Whether you're interested in commercial banking, small business banking or personal banking, we'll make sure it always feels like homegrown banking.

We worked with Karen and our home loan. She was professional, courteous and kind through out the…read moreprocess. When we had a question she was quick with her replies. Plus she got us a great rate on our mortgage. I would highly recommend working with her.

Great bank, very friendly, professional and knowledgeable. Teana, Chuck and Linda and their team…read moreare the best ever. We are truly thankful for the assistance and guidance throughout the building of our home and we were kept informed every step of the way about the loan throughout the entire process. This is a very secure bank, that gives you the hometown feel with the big bank security and professionalism. Keep up the great work!

My husband and I needed a bank and we had a hard time going back and forth on our online…read moreapplication. So, we went in at this branch and Sarah Marshall went above and beyond to get our account with them set up. We had such a great experience here. Inside was nice and clean. All the tellers were very friendly. It didn't take us long to get set up with them. One of our best experiences with a bank. If you need a checking or savings bank account ii recommend going here. Thank you CACU and Sarah Marshall!! & yes, Sarah Marshall like the from the movie lol Love her.

From the owner: We're here to help with all of your banking needs. From opening an account and applying for loans…read moreto instant debit cards and our 24/7 ATM, this location is all about convenience and the personal, friendly service you know and love.

Navy Federal sent me a letter for a $200 rewards for opening a credit card and spending $500 within…read more90 days. This letter arrived just before the expiration date of this offer. I went online and there was an offer for a $300 reward for spending $3000 within 90 days. I tried to apply for a credit card, but had to open a savings account first. I opened the savings and then applied for a credit card I received the card, but it had a limit of $500. My credit score is over 800 and I have never had any late payments. I then sent them a message and I attached documents showing $297000 in bank accounts and millions in a Fidelity Investment account. I received this reply: Subject: CREDIT LIMIT Navy Federal Response 03/27/2024 : Thank you for your message about the credit limit assigned to your newly opened credit card account. Based on the information provided in your application and Navy Federal's lending policies, your credit card's credit limit is at the maximum credit limit you qualify for at this time. You may apply for an increase to this credit limit at any time, however, Navy Federal typically requires a new account to be open at least three months before approving an increase to its credit limit. If you have any additional questions regarding your new credit card, please let us know. Your Message 03/26/2024 : Additional Statements Your Message 03/26/2024 : Additional Statements Your Message 03/26/2024 : I just received my credit card **************** and it has a limit of $500. There is an offer for $300 Rewards for $3000 in purchases in 90 days. There is no way I can do that with a $500 limit. My credit score is over 800. I sent a copy of a bank statement showing a balance of $47,180. I have another account of $249,001 and a Fidelity Brokerage account of over 6 million dollars. I have never had a late payment. Please increase my credit line to at least $5000. I pay my accounts in full every month, except for zero percent interest promotions. This seems like a bait and switch to promise a reward, but set it up so it is impossible to get it.

Recently deposited a check from USAA into my Navy Federal Credit Union account and then USAA…read moreabruptly stopped payment on this check. The bad thing is that the credit union had already gave me credit and I removed the cash. It was significant, over $5,000 for an accident involving my car. USAA had stopped the check because they thought it had been overnight end to the wrong address. Incredibly, the credit union worked with me without hassle as I worked with USAA to reissue the check. The Navy Federal Credit Union basically gave me an interest free loan for 10 days until I finally got the new check. Fantastic customer service from both the staff on location and those I dealt with by phone. I also have a car loan through them and have been very satisfied with the service I've received. Thanks Navy Federal Credit Union!

I have never had such strong customer service and great communication skills as I did when I worked…read morewith AF Bank. I decided on a Friday night to buy a house, a realtor that uses AF Bank connected me with Jim Wallace, and I had tentative approval by Sat afternoon and letters of approval for the seller by Sunday. Jim called me on weekends, in the evening and had his team email or text me routinely. They walked me through signing the docs electronically and reminded me when I hadn't finished a task. I close on my house today, just 3.5 weeks after starting the process. I attribute my successful transaction to Jim and his team. Thank you!

I went with them because I was stationed nearby and they gave me a start up loan (desperation). I…read morestayed with them for a hot minute because its just a nuisance to switch banks. But they have become a total and utter nightmare for me. When my debit card expired they made me jump through hoops to get a new one. I should have left back then. Now im moved away and im trying to deposit a mobile check and I needed to increase my limit. They cant even do that. And theyre intrusive, customer service rep had the nerve to ask "and is this money coming from tax returns?" These guys are a total joke. Stay away from them. They have no business being in business. No wonder they cant deposit my check, they probably dont even have funds.

While station at Fort Leavenworth, KS in the 1988, I opened an account with this credit union and…read morehave Trusted them Ever since!! During my difficult times when most banks would have cancelled my account; this credit union stood by me and assisted me and my family, and I am so Very Grateful!! When a business illegally accessed my account and withdrew unauthorized funds, I was in a panic, and the credit union again assisted me, and the money was returned!! I finally received a large pay-out from the government and I Trust, No other financial organization with my funds and would Only deposit my hard-earned money in the Frontier Community Credit Union!!!

Stephanie, was an amazing loan expert and even helped down our rates! Thank you, Stephanie!read more

I recently found out that one of the employees has been discussing customers information with…read moreoutside parties who are not listed on the accounts. When I asked Ms. Little, the Assistant Vice President about this, she stonewalled me and backed her staff, even when proof was provided of the information breech. When I raised the concern about the data loss other institutions have had as of late, and equated the two, Ms. Little kindly offered to close my account rather than focus on her employees misdeeds, (which were at the least lacking in judgement, and at the most, a crime) I gladly accepted her offer and closed my account. The contempt they have for their "customers" is only matched by their ineptitude and/or unwillingness to provide good customer service.

From the owner: Family owned bank since 1915 providing unparalleled service for our customers with full service…read morebanking facilities located in the communities we serve. We provide consistent knowledge, concern and banking products.

I switched to this bank awhile back. My old bank offered nothing. I applied for 2 car loans through…read moremy old bank and was turned down. Exchange approved even though I was not a customer. Exchange offered me checking with interest because of my age. My old bank offered nothing. I get texts alerting me every time a transaction has been submitted. I got a text about a transaction which I never dealt with. Called Exchange and said it was pending. They immediately cancelled the transaction and issued a new one which I went to the bank to pick up. I did not lose a penny.

We went with Exchange Bank for our business account because as a small business, supporting local…read morebusinesses meant a great deal to us. After opening we attempted to get in contact with Exchange to determine how to utilize their online banking. After numerous attempts and the guarantee of a return call that never happened, Exchange closed our account. My husband went in person to try to figure out what was going on and was informed that due to funds not being in the account/ the account not being used they decided to close the account without informing us. No call, letter, nothing. They not only closed the account which was not in poor standing, but also deleted all files they had on our business. The amount of time wasted and the lack of remorse was very off-putting. Highly recommend searching elsewhere for your banking needs. Communication is everything especially when financials are involved.

Complete and total garbage service across the board. Would literally never recommend doing…read morebusiness with this dumpster fire of an organization. Banked with them from 1995 to 2021. They were too incompetent to put together a mortgage for my family and I. Was supposed to be complete in 45 days I believe 4 months later the paperwork still wasn't complete. When I pointed out this was garbage service their feelings got hurt. My wife and I removed the few dollars we have in the organization. Also got into it with their Lansing, Kansas branch chief. Apparently cashiers checks put into someone's bank account require presidential approval. Just garbage service across the board. No loyalty. Would strongly suggest going to another bank.

I tried to open a checking account. I showed them my valid drivers license and social security card…read morePLUS Bills with my address, electric and gas, local. They rejected me because I travel for work and had a VALID drivers license from another state expires in two years. However several banks and credit unions are fine as long as it is valid. Opened a saving and checking with a friendlier bank.