My family and I traveled to garden of the gods and decided to go through Carbondale on the way…read morehome. I am a big coffee drinker and we loved the idea of the Harry Potter theme. It was decorated with some cool HP theming and we liked a lot of what they had there. We all tried the butter beer and unfortunately for all 3 of us it just wasn't what we thought it would be. It was snot at all sweet, which we figured butter beer would be even after sweetening it, it just didn't taste like we had hoped. This place is awesome in concept, and perhaps lots of people like it, it just wasn't for us

Super cute, up and coming place! Barista was so nice and welcoming. Variety of fun things to take…read morepictures by. Got the butterbeer cold brew--a little pricy, but I say it's worth it for the experience and to support such a fun & new place in Carbondale! Also: THEY HAVE OATMILK WHIPPED CREAM!! I have yet to see that anywhere else. Coffee was delicious & had edible glitter in it--how fun!

Introduction: Awesome employees! Best Starbucks I have ever…read morebeen to! My boyfriend and I started going here after we moved from Herrin to Carbondale. We found out about the Starbucks rewards program shortly after this Xmas, because my mother had gotten us gift cards for Starbucks. We are hooked! The rewards program is awesome. Here is how it works. Go purchase a Starbucks gift card on your smart phone Starbucks app or in-store. Go online and join. You will receive 1 star every time you make a purchase with your gift card. Reload your card after it runs out. There are 3 levels of rewards, which are listed below. 1. After you earn 1 star, you will receive a free food or drink on your birthday. 2. After you earn 5 stars, you will receive free in-store refills with coffee or tea. (Green Level) 3. After you earn 30 stars, you will receive a free food or drink after every 12 stars earned. (Gold Level) Food & Drinks: I have 3 favorite drinks at Starbucks, which includes the Very Berry Hibiscus Refresher, Hot Chocolate, and Unsweetened Passion Tea. The Very Berry Hibiscus Refresher is only about 120 calories for a Trenta (31oz, larger than a Venti). It is the best cold drink they have. It is difficult to describe the drink, but the VBHR is sort of like a tea and a juice. There are real berries shaken with ice in it. It is about $4.60 for a Trenta. I get the Hot Chocolate when I need my chocolate fix. The first time I tried it, I thought it was too bitter. I think this probably because my taste buds weren't used to quality food at the time. Something told me to give it another shot a week later and I was in love! The Hot Chocolate has milk, cocoa powder, whip cream, and chocolate syrup in it...definitely a must try! It is about $3.63 for a Venti. The Passion Tea is perfect without sweetener. It has fruit in the tea mix. So, it is already sweet. There is a slight cinnamon hint to the taste and smell. The price for a Trenta is about $3.60. Service: EVERY single employee at this Starbucks is absolutely outstanding! The manager is very knowledgeable about everything Starbucks and coffee. You can tell he has a passion for good coffee. The employees always know what I want when I come in. They are always friendly and conversational. The manager is always helpful. I wanted to purchase the Green Rococo Tazo cup, they weren't able to order it, but the manager definitely checked to see if they could. I honestly couldn't ask for better customer service. All of the employees at this Starbucks honestly need a raise, especially the manager! My boyfriend and I come here 3-5 times a week and refuse to go anywhere else because of the employees and the rewards program. Atmosphere: This store is located within a Kroger. So, it isn't a full on stand alone store. When Kroger is busy there can be a lot of noise at times. There is a small seating area with tables and chairs. Free wifi is available. The store is clean. There are coffees, teas, and cups available for purchase. I have purchased several from this store. They always have the best ones available! Pros: There is a seating area with free wifi. The rewards program is honored at this particular store. The employees are fantastic. Cons: This Starbucks store is in Kroger. So, it isn't as quiet as other locations. I wish there was a couch. They just have standard wooden tables and chairs.

Want a Starbucks that has a good knowledge of past coffee concoctions as well as a dedication to…read moreservice? Well, this is the place. I made a request for some of the Blonde Coffee and they went out of their way to brew some up just for me. They easily could have said they were out, but they didn't. Every time I have been to this location, they have gone out of their way for service. Much better service and coffee than the Barnes & Noble Starbucks. Only drawback is that it is inside Kroger, which is why the four stars instead of five (seriously Starbucks, time to get a stand alone location in southern Illinois).

Love this little coffee trailer! I have high hopes that it will become more someday, but for now…read moreit's just perfect. Easy to find in a big open lot, so it's not odd to hang around and enjoy your sips. We loved that they brew Onyx Coffee- SO good. My honey latte was so delicious, I can't wait to go back. I'd love it if they offered some more treats, but it was nice that they had a couple packaged offerings. I'll try a different drink next time for sure, though it'll be hard to pass on that honey latte, mmmm!

Pretty good, I got the strawberry sprinkled donut and I ate it under 5 minutes. Plus I got 6…read moremunchkins and two donuts for only $4. My sister usually doesn't like sweets but she devoured them donuts. The place was overall pretty nice and clean. It smelled better than my mom's laundry doing.

Couldn't even understand what they guy was saying. He could barely speak english. Told us our total…read morewas 15 dollars but it JUMPED to 20 and when we asked he tried to say "look at receipt". Never going there again. It used to be a great place but now it's went to shit

This local establishment was a good find for me. It's a cozy, nicely decorated café that is…read moreinviting and has wonderful aesthetics. I was interested in trying their baked treats, and upon my visit, I found exactly what I wanted to get. The menu variety was good. They offer cookies, pastries, breakfast meals, lunch meals like sandwiches, etc. The pricing was reasonable. I got a Pink Cookie (Southern IL specialty), a Chocolate Chunk Walnut cookie, a Date Walnut cookie, something called an Orange Chipper (a type of cookie), as well as an Italian sandwich (called Bakery Sub on the menu). The Date Walnut cookie was my top favorite. It was soft and also crunchy where the walnuts were. The Orange Chipper was my next favorite, followed by the Pink Cookie (iced frosting shortbread cookie). The sandwich was loaded and had a good flavor. The deli meats (ham, and salami) were fresh. The service was good. This was a gem of a find for me and I would go back there again when visiting Carbondale. Definitely recommended.

A group of us recently went there and the staff was less than friendly. Very poor customer service…read more They seemed annoyed to be serving us. The drinks were also very watered down. No manners when serving drinks and seemed to have an attitude. The restaurant had a nice vibe, but sadly I would not return here due to the poor service and quality of the drinks.

I love this store, it's my favorite I've been in so far. Despite my complicated drink, they're…read morealways so kind and accommodating. I used to go in to work on homework, the atmosphere is welcoming and calm - especially with the smell of coffee!

This is a pretty standard Starbucks. It's always filled with students, and they offer the same…read morethings that the others in the chain do. I come here a few times a month, and it's generally alright. In the past, I have had issues with the attitude of some of the staff, but most of the time they're really nice and helpful. Depending on the crowd, sometimes you're in and out in a minute, sometimes it'll be 15 or 20 minutes before your coffee is done. Last time I was there, my order was wrong but it was close enough that I didn't bother going back to fix it. At the end of the day, it's just a Starbucks.

Excellent customer service . Initially my drink was made incorrectly but staff members were quick…read moreto respond and remake my drink . My drink was tasty and the location seems like a good place for SIU students to get work done in the morning especially during the summer break when it's quieter !

Checked Google and it said their location was open until 9 pm. Lights on our at the road. Drive…read morethru menu lit up. No one comes over the intercom. We drive around to the window and a girl gives as a no sign and says we're closed. Didn't even have the courtesy to come to the window. Next time turn your lights off. Oh, and update your times on Google.

I so enjoy this cafe. It consistently has excellent food, coffee and service. Have been going to…read morethis restaurant for years. Staff is accommodating to any requests. Food is healthy and unique.

Fun cafe with celiac safe- gluten free items on the menu. Attentive server and excellent…read moreconversation. The gluten free waffle was tasty along with the southwestern special. They have a whole pastry case of gluten free and vegan items. The back room store was fun to poke around in after our brunch.