We had such a great experience at this urgent care. [[HIGHLIGHT]]Everyone was incredibly kind, welcoming, and helpful from the moment we walked in.[[ENDHIGHLIGHT]] The staff made us feel comfortable and cared for, and they were patient, attentive, and thorough throughout the entire visit for my 18 mo old . [[HIGHLIGHT]]It's never fun having to go to urgent care, especially when you're worried, but they made the experience so much easier.[[ENDHIGHLIGHT]] I'm very grateful for the care we received and would absolutely recommend them! read more

Do not go here unless you absolutely have to . I got charged over $500 for a pink eye diagnosis for my son. This place should be ashamed of itself for how much they charge just for entering the door to its facility. read more

They do either nothing but charge your insurance $600+ each visit then refer you out for simple stuff they could do! Leaving you in pain and confused! Its all a scam! They use PA and 1 doctor. All about keeping you sick, down and now depressed! Stay away from them. Anything Common Spirt!!!! read more

I am disappointed with my experience regarding the billing process. I initially visited urgent care and was referred to the ER. At that time, I attempted to pay my co-payment, but was informed by staff that no payment was required due to the transfer. At the ER, I paid a $200 co-payment on two consecutive days. Approximately one month later, I received a bill for an additional $25 co-payment. After learning that the initial information I was given may have been incorrect, I paid that balance. However, I have since received another bill for an additional $25. [[HIGHLIGHT]]This experience has been frustrating, primarily due to the lack of clear and consistent communication about billing at the time of service.[[ENDHIGHLIGHT]] Patients rely on accurate information, especially during medical situations that are already stressful. I would appreciate greater transparency and improved coordination in billing practices to help prevent similar situations for others in the future. I have now noticed that I am not the first to complain about such a situation, perhaps you can do something about it rather than referring previous patients to the billing department who do not help resolve any issues. [[HIGHLIGHT]]TRAIN THE STAFF at the facilities in how to be transparent about your billing and make sure they understand that you send bills for the provider SEPARATELY then the bills sent for the facility.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Shelby, Dr. Sage and Jake were really good, with additional suggestions for the issues with the arthritis in my foot[[ENDHIGHLIGHT]] read more

BEWARE OF SURPISE BILLING. This place charged $1500 for "facility charge" plus another $1500 for the dr. Fortunately my insurance knocked both down to "only" $300 each but I'm on an HSA plan so that was out of pocket. Never have I gotten two separate excessive charges for what was 20 minutes of service. (I'm not complaining about the reasonable separate charge for an xray.) read more

NOT FOR URGENT CARE - expect to pay $1k+ for the simplest visit. RESPONSE TO OWNER: Thanks but I sat on hold for 10 minutes and was told they couldn't help me. I actually don't think this is as complicated as you make it out to be. Attached is the bill your provider submitted. The person on the phone number your provided confirmed you contract with US Acute Care, which is pretty obvious. I bet it's at least this much for everyone. You could have told me when I asked repeatedly, that I wasn't getting out for less than $1k and I would have gone elsewhere. It's your facility, you told me it would be at 60% discount as self-pay (it wasn't), you told me it wouldn't be over billed (it was billed as a level 4 visit, 10 or more systems or body areas, 45 minutes, and it was not and took under 5 minutes with the doctor - code 99204). You decide who provides care in your facility, you have a contract with US Acute care, and based on this conversation clearly don't care or control what they charge your customers. Also, how about you call me back and help yourself vs. sending me to your corporate line? ORGINAL POST: I had a mild eye infection (ended up just being a Stye). I went to this place with trepidation after reading the reviews. I asked everyone at front desk for an estimate of costs but nobody could tell me anything. I verified with everyone they would code as urgent care not an ER visit. They said if I self-paid it would be at a 60% discount. I did that and the facility fee was around $160 then I had to wait for the physician fee. The physician fee (from Dr. Daniel Johnson, US Acute Care) was $985! They applied a 15% self-pay discount bringing it to $837.25. That's $1,000 total to look at my eye for 10 seconds. I have a real urgent care by my house back home that is transparent about fees, they list them all and it's $1-$150 depending on what it's for. Also after this terrible experience I researched and there are apps like Sesame for tele-health visits that would have cost $3-$50 for the same service (including calling in an Rx) with immediate appointments available. Don't support this rip off service! read more

I needed a prescription for free covid Paxlovid. Urgent Care said there would be no charge. I spent 5 minutes with the doctor. On the way out I checked again. They said "no charge." A month later I got a bill for $1400.00. [[HIGHLIGHT]]I spent hours on the phone.[[ENDHIGHLIGHT]] They reduced it to $134.25. I refused to pay. Now the debt collectors.... US Acute Care Solutions is a private equity firm that owns about 50 of these clinics. Look for locally owned clinics or emergency rooms. read more

Like others here, I was told that I would get a big discount if I paid cash. No discount, bill was over $1000 and then I received a second bill. In total I was billed over $2300 for a cut that was glued up. The staff and Dr. were very nice but this billing does not make sense. I decided to file with insurance and but still have a hefty bill and am being charged for the same code by 2 different companies. 1 is charging for the "surgery" and the other is charging for the "surgery and office visit". They are telling me on the phone that company 1 is charging for use of their facility and company 2 is saying it's for the doctor. Never seen this in many trips to urgent care. read more

Visited this walk in clinic for a simple dermatitis. My primary care physician had no appts that day and her office suggested going to the clinic. I did just that. [[HIGHLIGHT]]I confirmed before checking in that this was an in network visit. I also confirmed this was strictly a NON EMERGENT issue and was assured the billing/coding would be for urgent care/outpatient visit only.[[ENDHIGHLIGHT]] I spent about five whole minutes with the doctor who quickly stated I had a "contact dermatitis" and she would call me in a steroid and sent me on my way. No problem until I received my EOB. This facility submitted TWO claims to my insurance company. First, the physician bill which was over $900---for a dermatitis/rash mind you. The real kicker though was the second bill/claim--A FACILITY CHARGE!!! This facility charge appears to be linked to an emergency room visit which went towards my deductible. Ridiculous as my deductible is NOT towards outpatient visits. And this was NOT an ER visit. If it was truly that serious I would have gone to the Frisco ER for treatment! Upon reviewing the doctor's summary/notes of my encounter/visit the notes are under "ED Visit". Again, this walk in clinic is NOT an EMERGENCY ROOM! People are transported to Frisco ER/Hospital or even Denver for emergent diagnoses if they need emergency room care. I have been fighting my "facility charge" patient responsibility with both the facility and my insurance company. Evidently there is a billing code used by this facility to bill for this additional claim. This was clearly NOT explained to me at check in and feels like a violation of the "Surprise Billing Act". This is definitely a fight worth fighting as this billing practice is sorely wrong! "Just because you can does not mean you should" goes a long way with this billing practice. read more

Insanity to have a business (especially for people who are sick) and you cannot find parking or even the business. Absolutely ridiculous and sad. read more

Went in with what eventually turned out to be a fractured rib. Very easy sign-in process with insurance. Very short wait. Was in and out with x-rays, meds, Doctor consultation in less than 90 minutes. Staff was excellent, efficient, and friendly. Highly recommend. read more

While visiting Breck, I needed a little medical care. What a beautiful group of Dr Nurses and Staff taking care of us sad, ailing tourists!! I was met with such compassion and desire to make me feel better and get me back on a healthy track. Literally the entire staff was pleasant and happy to get me feeling better. Number 1 in bedside manner. Thanks to all of you. read more

I did everything I could to avoid this place after reading horrible reviews about billing. I had to go after days of trying to avoid it for a strep test. JUST a strep test. I was billed two separate bills, totaling over $500. One for the test and facility, fine. I tried to fight it, as they coded it as an emergency room visit with no success. I ended up paying the $250 and moved on. Three months later I was hit with another $250 bill for seeing the physician. A physician who I probably saw for a total of 30 seconds who simply told me my strep test was positive. There is no reason I should be billed over $500 for a strep test when I have never experience bills this hefty with my insurance. It feels like an absolute scam on the doctors part. read more

Let me tell you this place is awesome. From the front desk to the staff to the doctor. It's super clean and everybody is so friendly. Cheree at the front desk, Jasmine and Julianne and Dr Nyberg all amazing friendly and super knowledgeable. Highly recommended if you can't tell from this review. Thank you all!! read more

The care was great. I was told the daytime visit would be billed at urgent care rates. We saw the provider for less than 5 minutes. They billed over $1,000 to my insurance company for my child's ear infection and I had to paid over $400 out of pocket. WOW. I get we were in a resort town and I expected to pay a little more. But definite sticker shock and not upfront about pricing. read more

Ruth over at this ER is the rudest staff member I have ever encountered. if you're going to be a medical professional, how about you leave the MANY sarcastic remarks and impatience at home? I was floored at how impatient she was with us. read more

I was billed for an emergency room visit for a sprained wrist, when the website states that sprains are billed as urgent care only. I got a couple x rays and received a gigantic bill. Will tell everyone to avoid this as they have fraudulent billing practices. read more

Was on vacation from Alabama. Got pretty sick with a UTI. Looked up and chose this provider and so glad I did. Quick sign in with very nice receptionist. Very clean and inviting waiting room. Nurse called me back within 5 minutes. She was friendly and thorough in getting me prepared to see Dr. Sage. Within 5 minutes I saw the doctor, she was caring and personable. Problem was diagnosed and medicine called in to the pharmacy. Very good experience. Would recommend this health clinic. Brenda Clemons. read more

First time at the urgent care! My daughter was feeling sick took her in for service and staff was great, friendly and fast! Came from out of state California. I highly recommend it... read more

Excellent service. Needed 5 stitches on forehead thanks to a fall on the lifts. Prompt service. Excellent job on stitching to limit scarring. Plus, this was on Christmas Day. read more

Best experience ever at a walk in clinic anywhere. No wait. Staff was friendly, pleasant, knowledgeable. Took great care of me. Needed some IV fluids. Guy who started the IV did it so well I barely felt the stick. This place is top notch. read more