Basically Good Care, Lousy phone system. The staff need to be told, however, that the Patient makes…read morethe Ultimate Health Care decision, not the Staff. They are often too busy, to listen to the Patient, and get irritated if you try to get them to listen. They get irritated if you cannot understand their Version of English. They are Good People, no doubt of that. I am OK with the medical care, dental care (huge waiting list, tho), but wondering about the quality of their Optometrists. Again, LISTEN TO THE PATIENT.

I was calling in for a situation that was complicated but was helped by an awesome worker "Natalia"…read more(not sure if spelled correctly). Very patient and helpful and making it easy to guide step by step over the phone!

This Kaiser medical office was clean, quiet and accessible…read more I had a quick visit in and out. None of the employees seemed stressed or hurried. I really like visiting this location.

Doctors need to take an assessment before make a hypotheses…read more In my case 15 years working outside. In C-19 time SSA stripped me of medical 100 percent Auburn SSA did this with no shame and refused to give it back. I come to kaiser - have been bitten by insects in a confined space with dead animals ( Nest in the car A/C) one Kissing bug caught everything else was melted in the dyer 80% wound coverage! My Request - 1) Test immediately for Rabbit Fever 2)Test immediately for Chagas Disease Serious event and life threatening; agony: HORRIFIC PAIN It is all my head Kaiser and Fellow Travelers Response by doctor who I never spoke to or saw: Neurotic picking ( that is close to man slaughter) He says I said this or that: He said I never saw him. Discrimination is called this Using the patients diagnoses as way to undermine him not help him very known tactic Instead seeing some in shock with a life altering event on the face: they write off by there words as some kind of bum: make stuff up: why? That is not medical it is more an assassination

This place made me cancel my kaiser membership. The location on claremont in napa. HORRIBLE…read morecustomer service, rude staff, never answer the phone. At first i thought well sometimes people have a bad day, NOPE. The vibe and attitude from staff here is atrocious, downright rotten. Walking in the pharmacy is in your face overloaded tons of people masked up coughing all over the place. Had to go upstairs a few times for optometry, occupational health and again its not a pleasant experience anywhere in this facility. Kaiser doesn't care about you or your well being. I asked the gal at the adult medicine counter downstairs about making an appointment with my doctor to get bloodwork checkup and her face response was like i pooped in her face. Basically told me get lost call the phone number on the card which is an incessant neverending phone tree. My premiums for basic coverage went up to $450/600 month and it increases as you age. No thanks! Bye

I don't want to give away the name of an excellent doctor in the area as I don't want to have to…read morewait when I need to see her....But, to be fair to her, Dr S. Russell is awesome! She is new to Kaiser Napa and I am super happy if found her. Great listener, down to earth and informative. While there, I also got a flu shot. The line seemed long and I thought I'd have to wait but the line went fast. Same with the downstairs pharmacy. So far I'm happy with this Kaiser.

I sought PRP treatments after 8 months if recurring patellar tendon pain. My primary Dr had an MRI…read moredone and said it was Tendinosis (not tendonitis) and prescribed pain killers and rest. After 6 months of zero exercise and zero progress, I needed to seek a more progressive treatment and Dr. Joe was able to help me. Dr. Joe's PRP treatment has eliminated aching and limitations that were plaguing me. I was sore for a week or so from the procedure; however almost a month out and now I'm back to full mobility. Professional service, open mind, great treatment options.

I love love loved Gina's work. I had Botox and filler done and am very happy with the results. Gina…read moreand Dr. Joe are very knowledgeable in the aesthetic field and I am definitely going back. Thank you Gina and Dr. Joe.

The nurses and doctors have been very nice…read more My mom was taken care of by Dani, who was very very sweet! She loves Star Wars and Disney and the Avengers!! The type of care my mom has experienced has been amazing!

The one PA is awful; Whaley. Do not trust her with your life. I had to walk out after waiting 2…read morehours...without even an aspirin & I'm broken, in pain. Whaley just doesn't truly care. Erik Dragos,was amazing but since he's gone I do not know what to do. This place needs better help. I'm coming back tomorrow hopefully to someone better. A male preferably since the lady is insecure & obnoxious.

Located in the Synergy building, the physical therapy department for outpatients is just awesome!!…read moreEveryone there (even front desk) goes above and beyond for me leaving happy after every visit. I saw Matt and Lindsey and both of them in my opinion really care about helping people. Thank you guys very much!!!!!

This review is for my "interview" after switching to Kaiser. What a sweet heart. She was behind…read moreschedule (waited an hour) but I get the feeling with Dr. Vitug you wait for good reason. She is very attentive and funny and In no rush. Genuinely offered her advice regardless of the means of communication. Thanks Dr.!

Angelique Vitug is an exceptional doctor. In fact, I think she's the best doctor I've ever had…read more She's a good listener and doesn't act like she wants to get the appt. over ASAP. Finding a good doctor has not been easy for me. I really hope Angelique remains in the Napa area and that we don't lose a quality doctor to better offers elsewhere.

I needed an emergency appointment and Ole was prompt and courteous. They got me a telephone…read moreappointment the very next morning and I had the referral I needed right there. It helped that I had a visit to the emergency room earlier and they had all the records from the testing. Well done!

They hire the worst doctors here. Bottom of the barrel. I finally got to experience the horrors of…read morea low income health clinic.

I have had intractable migraines 24 hours a day for 49 years, and 3 years ago had emergency surgery…read moreto fuse my entire spine and left wrist. I've been in severe, constant pain in all those areas. I cry several times a day in pain. A series of "pain management" doctors didn't want to treat me with any strong pain relief medicines and basically told me to go away. This pain center is the first i've been to that has described several options we could try. I've only been three times but we've discussed an implanted pain pump (no other pain doctor even suggested it) and other devices. They have a migraine clinical trial ongoing for an implantable device, but unfortunately I don't qualify because I'd have to go completely off my headache medicine. Finally I have confidence that they will do everything possible to help me. Everyone at their office gives me the feeling that they care.

Zero stars. I was referred to this office for pain management on 092514. 3 weeks later, I had not…read morereceived any calls to schedule my initial consult. When I finally reached someone, the first question asked was "what type of insurance do you have?" When I replied, she indicated they refused to accept my insurance (Partnership Health), despite being on their approved referral list. She indicated she would call me back with a referral to another provider but never did. Very disappointed in lack of professionalism and courtesy to acknowledge my referral and return phone calls. Never received treatment from this provider, so I can't comment on the quality of treatment.

Procedure: Arthroscopic Left Knee Meniscus Repair ("Meniscus Tear")…read moreExplanation/Treatment - http://orthoinfo.aaos.org/topic.cfm?topic=a00358 Orthopaedic Surgeon: Dr. John Diana Physician Asst: Kimberly O. Anesthesiologist: Dr. Fisher Date: 12/09/14 Time: 8am (Registration @ 6am) Building Front - http://www.yelp.com/biz_photos/herman-valley-pavilion-qvmc-napa?select=uJ2TBXPHXEfPOr_ATS396w#uJ2TBXPHXEfPOr_ATS396w The whole procedure took about an hour. Front Desk/Registration - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#tKDaAmxbeM7VOrEb7PrzTw Check in - 6:00am Pre-Op - 6:30am Start - 6:45am End - 7:55am (Regained consciousness) En route home - 10:15am Lobby/Waiting Area - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#ogpM3ahuEJ583LZmtZVwbg Great experience... 'Well as great as one can hope for any sort of surgery. (Outpatient) 'At least from what I can remember... 'That Propofol is some good stuff! (Can I get that in a prescription?) The doctors & staff were awesome! 'From Pam @ the front desk, to the pre-op nurses, assistants, OR techs, and of course the doctors. Pre-Op (PoV - Point of View) Photo - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#g95-SzZE7kcEWM4nTWc8Ng - Marjorie (Pre-Op Nurse) - Sharee (Travelling Nurse - LA) - Joy (Recovery Nurse) I know I'm missing a few other people... I apologize, I blame the meds. Propofol - "Yes, please... 'Make it a double." Photo - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#6qZsyVQtumMj0UVKxj3Sgw 'And the new Herman Family Pavilion, beautiful. When we first walked in, the front desk & waiting area reminded me of a hotel lobby. (Unfortunately, the QVMC does not offer a AAA or Diner's Club Card Discount.) The furniture, color palette, and modern design tied the pavilion lobby in quite nicely, very clean. Pavilion Lobby (Betty O'Shaughnessy Woolls & Paul Woolls) - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=uJ2TBXPHXEfPOr_ATS396w#GJjqGW2hD8WkmYgpoqwlfw Herman Family Pavilion - The newest addition to the Queen of the Valley Medical Center just opened its doors one week ago on December 3rd. The Facility: 72,000-square-feet Three-stories Six Operating Room (OR) Suites 20 Private ICU Rooms Clinical Laboratory Pathology Laboratory Cost: $122 million Patient Tracking System - The color coded system allows parties who are waiting in the pavilion lobby to know where you, the patient, is in the surgery process. (i.e. - Pre-Op; recovery; etc.) Photo - http://www.yelp.com/biz_photos/herman-valley-pavilion-qvmc-napa?select=uJ2TBXPHXEfPOr_ATS396w#5FP0Fqh4ogZKawhSNVzkYg Dr. John Diana came up with the concept. I think it's a great way to help alleviate the anxiousness/nerves of the friends & family waiting for the patient. The system helps keep everyone informed on the general whereabouts of their loved one. - 'Great idea! The $122 million building was named after Napa residents, Tim & Mary Beth Herman, who donated $11 million to support the pavilion. (The building was originally scheduled to be open in 2012.) The Herman Valley Pavilion is the region's first "hybrid" operating room (OR) suite with the most advanced imaging capability available. The imaging system provides surgeons & radiologists with real-time imaging that can help them during the most difficult of surgeries (i.e. - Cancer, heart and brain procedures) Official Site Info - http://www.thequeen.org/About-Us/Pavilion.aspx The arthroscopic surgery went smoothly without any complications. The only thing that I didn't understand was the rectal exam for a left knee surgery?... (I'm just thankful for small fingers & manicures.) - "I almost had a good time." Now, "Ready, set, heal!" Photo - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#NVGpdSWP7pRgbzVz_UaUbw Well, it is post-op, day 2, and thus far... The most pain, swelling, & spasms to date. The meds, (i.e. - Good stuff), seems to have worn off. Norco & Advil will have to do... 'And a lot of ice paired equally w/some Hennessy. (I'm kidding, Dr. Jack Daniels is always on call.) - Big Aloha! Food: n/a Ambiance: 4+ Service: 5+ Value: 5+

I had a discectomy done by Dr Huffman who is just an amazing doctor who was recommended by my…read moreprimary and orthopedist and at Queen, I was cared for by nurse Joy,Christina and a few others... My anesthesiologist Dr Maslik (sp?) was caring, loving and compassionate. The facility was clean, well lit, quiet and overall excellent I recovered in quiet and professional manner I was always comfortable and cared for thoroughly by talented people ! Thank you thank you. They all are amazing