They lie in their ads. Claim "clean" title however, check the vin and car is reported to have…read morerebuilt title. This is true for most cars they advertise. Was interested in one of their cars that was advertised on Craigslist as having "clean" title. Sent email asking to confirm car doesn't have a rebuilt title as some unscrupulous dealers will claim "clean title" means no liens. They never responded back. Vin was listed in ad, I checked with Beenverified.com and saw car was totaled, issued salvage title and rebuilt. How can you trust a dealer like this?

I purchased my vehicle 5 Months ago from MO. I should of wrote this Months ago but I wanted to…read moreensure I was happy first. I am ecstatic, I am so happy. Not only did I get the best price, best deal, but I know I have one of the best cars on the road. I have had many cars, this 2014 Ford Escape Titanium stands up to an 2022 vehicle of today. Full up to date electronics and technology. Aerodynamic body and well built vehicle. I had to get the air-conditioning repaired but he adjusted price accordingly. I'm very happy with my purchase and recommend this dealership to others.

I've been looking for a motorcycle and i found one at Richardsons, the bike was super clean and…read moreDavid and Rico helps me through the buying process, real friendly people to do business with. Thanks. John

Yelp does not seem to let me edit reviews. But public needs to know things. I still believe…read moreRichardson has good cars and I still believe Gary is an excellent man of great integrity. I recently had a car purchase that did not turn out way Gary or I wished it to. Things happen and Gary and I discussed this before he left for vacation. They are in the process of buying it back but that has been a very uncomfortable feeling. They have my keys, they have the truck, they asked me to not cancel insurance. I do not have any receipts from them, they Have over $9,000 deposit. They did call my insurance at my request and my insurance to let them know they are in the process of paying it off, and once they have title I will be refunded all my investment. I just wish they gave that in writing. I do trust them but again, I feel it is not professional to not supply me with some kind of paperwork but I know they took have to protect themselves. They said to go cancel my plates but I can not even do that without proof from them I no longer own vehicle. They needed to tell me wait to do that too. All other dealers if a car has been turned in cause of excess mechanical issues or change of mind have always provided paperwork stating they took posession of car . I have never heard of me having to keep the insurance until they have title when they have the car not me. I know if Gary were in town this would be handled in a bit more respectful calm caring way with a better paper trail for all , not just for them. It is clear they do not want me back as a customer, is how I being made to feel at this time. I still believe they have good cars and they do their best to check them out. I know they put much into them to have them safe on the road. Cars can have issues. and they were great to respect that fact with this one after many attempts to make it right. I wish I could just give a neutral status and truly that is what it is until I have all my money back. This is a simple paperwork hell and I think it is new for all of us... so just be sure you have any car you purchase from any where checked out. Gary's team is great but these cars these days are computers, so even the greatest of techs can not predict what unfolded with this one. The crazy glitches with this one may or may not have been found out. They do rock for the fact they are purchasing it back and making me whole again. I just can not give the 5 stars I orginally did cause there has just been a bit of unease in this paperwork trail and waited return of my money. And again, they made a huge exception so I am sure it is just protocol to protect all. I have Much gratitude for them. Much more peace will be when I have the large investment back. Just sad I am made to feel they do not want me back. :( .. And it may just be till this mess is cleared up and maybe my expections or hopes are truly too high for the price range my budget is. Still give them a chance cause they do have integrity... just need to work on paperwork trail and communication a bit on these unique issues. But we are all learning thru it together, It is a lesson for us all. And they are doing well considering. I am just sad it did not work out cause it is a very beautiful truck. Gary and his team strive to get the best for the price range. Hope my honest reviews help you choose the best dealership to help you find the best car. Gary's group may still be it for you. I hope so cause inspite this paperwork hell and delay they still rock. In great gratitude they are of integrity!

Staff friendly, knowledgeable and very helpful! Excellent Service! Great people make a big…read moredifference and put the care in customer care!

Purchase a 60k mile X3 over the weekend from Jeremey, he was great!…read more That's where the good ends ! Took it in for regular service Monday morning after driving home to Indianapolis and the car needs an Oil Pan Gasket, Oil Cooler and Front Struts not to mention the Brake Fluid had a moisture content over 3% Spoke to the General Manager who was extremely unprofessional and hung up on me multiple times while I was trying to reach a peaceful resolution. If you value your time, sanity, and money shop elsewhere. It's a shame a guy as nice as Jeremey works for such a sour General Manager