This is the second time that this dealership has come to my rescue. I carelessly did not publicly…read morethank them the first time, though I certainly should have--I meant to. I just kept putting it off. But they took care of several things on my car and even found, on the computer that one of the problems was still covered by insurance! Imagine my surprise that I was not charged for it! This time it was new tires and new brakes. Both times they treated me and my son with such personal service.Charlene Newton is the wonderful lady who constantly told us what was needed and answered all questions. The personal service was impeccable--and appreciated. We definitely will be back if needed.

We had our car in for a check engine light that said transmission control module after 3 weeks and…read more$2200 dollars they said it was fixed when we picked it up The engine light was still on we reported it to them they said drive it for a couple of days we drove it for a week and a half light was on the whole time we took it back After 4 days they sent us an email stating it now needs an alternator for $1500 more Without even fixing the original problem that we paid for the light is still on with the same code We brought it here thinking the dealership should know the most about the car being a Chevy Were we wrong so after paying $2200 to fix a problem the problem is not even fixed They never offered us a courtesy car when they had our car over 3 weeks I would give them no stars if possible Do not use their service depa

This is really a nice kia dealership. I called to get my brake inspected and talked to neddie in…read moreservice. I was given a VERY competitive estimate. I made a appointment and came in. I was immediately greeted by Allen. A couple minutes later Neddie (Service Manager) came out and shook my hand. Very nice staff. Less than 30 minutes brakes were checked and confirmed estimate given. They have very nice refreshments in the waiting room too. I talked to a salesperson while I was there. Itxel was extremely nice and professional. We road tested a cadenza. Nice car. Even though I did not buy a car there. I will definitely return to this dealership for service.

This review is a continuation of the previous one I wrote about what happened on September 28,…read more2025, where they changed the oil of my car and forgot to secure the oil cap on the bottom and ruined my engine. My car is 2025 and had it for only 2 months and half. The first post was on Google. Today, December 3, I still have not received any response about my car. They had promised to have it ready by November 24. However, on November 25, I made a call that lasted almost an hour, during which I was put on hold and, in the end, they hung up on me and never returned my call. I am truly disappointed by the lack of attention and seriousness given to the situation, even though the issue was caused by them. Although they provided me with a rental car, it's not my own vehicle, and the communication has been poor. Additionally, my health is not good, and I cannot believe I am being treated this way. Esta reseña es una continuación de la última que hice sobre lo ocurrido el 28 de septiembre de 2025, lleve mi carro al cambio de aceite con ellos y no aseguraron la tapa debajo que daño por completo el motor. Mi carro es del 2025 llevaba 2 meses y medio con el. Hoy, 3 de diciembre, todavía no he recibido ninguna respuesta sobre mi carro. Me habían prometido que lo tendrían listo para el 24 de noviembre. Sin embargo, el 25 de noviembre hice una llamada de casi una hora, en la que estuve en espera y, al final, me colgaron y nunca recibí una devolución de llamada. Estoy verdaderamente decepcionada por la falta de atención y de importancia que le han dado a la situación, a pesar de que el problema fue causado por ellos. Aunque me proporcionaron un auto de reemplazo, no es mi propio vehículo y la comunicación ha sido deficiente. Además, mi salud no es buena y no puedo creer que me estén tratando de esta manera. El primer review esta en Google

Adding to previous review... Bot another car through Kirk at…read more45th St Motors and continue to be impressed with the quality of vehicles he has and what a consummate professional he is and transparent with all aspects of the transaction. Highly recommended to all.

This car dealership made the buying process comfortable for me. Their prices are great and the…read morestaff really works to meet your needs with no pressure. Check out thier inventory online. You will not regret giving this dealership your business.

Buyer beware. I experienced deceptive pricing practices here. Vehicles were listed thousands lower…read moreon Autotrader than on their own website and in-store. When questioned, they blamed Autotrader--yet other dealers' listings matched across platforms. Their vehicles still are priced thousands lower days later. They still haven't bothered to correct this alleged "mistakes". I also received an "out-the-door" price via text from a manager and was told they could make it happen. The next day, that price suddenly increased by over $2,000. Just need a little honesty when working with customers. I have no issues if your prices are high. Just don't be deceptive. There are dealerships that operate with transparency and integrity--this was not one of them. I ultimately purchased elsewhere. Integrity matters.

I took my car to get serviced. These clowns switched my good mat on the driver side that had no…read morerips or tears or any sign of wear and put some old mat with a huge hole in it. That was the first thing I noticed when I got my car back. So I initially thought that one of the service guys had burned it but after sitting and thinking about it. They actually switched my mat out and replaced it with an old worn out with one with a large hole. Of course they denied anything. Why in the world would I make such a huge fuss about a mat if I had worn it out and placed a hole in it myself. This place is pure GARBAGE. You have to be a certain kind of low foul individual to do that to a customer. To think this is where I purchased this car from. BUYERS BEWARE, You May Think It Won't Happen To You, It's Just A Matter of Time!!

Took my car in for a recall repair, seemed to go well but then the flex pipe broke. They claimed…read morethey had nothing to do with it, but when I took it to a muffler shop they said the bolts were missing. Service forgot to put them back in and claimed they didn't cause the breakage. The lack of bolts caused it to shake and broke the flex pipe. They and the muffler shop are charging me over $850 to fix it. Prior to this it took over a year for th em to contact me to repair the recall. It wasn't until I called the FCA did they set up the appointment. Now, I'm out money, because of a recall. This should not happened. Wouldn't recommend them to anyone.

Have not decided on the vehicle yet but Faye Giles the sales person I am working with deserves 5…read morestars. She is understanding of my needs and not pushy in any way. She has been more then willing to look into anything I have asked. A relief to deal with from other sales people.

This is a phenomenal family business. My father myself and…read moremy children who are all grown all of our vehicles come from x-way reliable dependable honest fair price and they go above and beyond for their customers

This review is for X Way Auto Sales located at 7700 W. 15th Ave. Phone number matches the one…read morelisted on Yelp. Be careful when considering X-Way Auto Sales SUMMARY: Don't go here unless you are prepared to take the car to a mechanic first. Difficult communication. I don't think they are trustworthy and honest. Either they don't know much about cars or they are liars. Fits all the stereotypes of used car dealers. I won't return unless they make it right...Read on. DETAILS: I purchased a used car from this establishment for my daughter. I drove a long way after finding the car I thought I wanted online. It was reasonably priced with low miles compared to others I found. Due to the distance, I tried to get as much information as I could prior to making the drive. This should have been my first clue as communication was difficult, even for me a potential customer. When I was finally able to get a hold of someone, the conversations felt like I was a burden and they were always brief. I finally pulled enough information from them to feel somewhat comfortable about it. He said that they test drive them, put them up on a hoist and fix anything they find wrong with them. This particular car received new brakes and tires I was told. In the price point we were in, I did expect some if not many cosmetic issues due to the relatively low miles. We finally agreed to a price on the phone, so I drove down about 2 hours with my wife and daughter to seal the deal. We arrived took it for a test drive and noted that there was a definite shifting issue. I tossed the keys on the desk and said I can't take this car it has a bad transmission. The salesman went into spin mode to assure us it had been sitting and should be fine and sent us for a second test drive with his associate. It didn't seem to have quite as much issue on this drive. Considering the long drive and the lack of other prospects for this make and model I didn't want to go home empty handed, so I relented and agreed to purchase it. Well, after driving it off the lot the shifting problems returned as if by magic. It was a champ on the highway. Nice ride once it got past the bad shifts. So, we kept driving. But, it was obvious there was a transmission issue that was not self-correcting. We brought the car into two transmission shops that week and both places indicated the transmission needed to be repaired or replaced. I called the dealer back to let him know. At first, he seemed like he was actually going to be helpful. He talked to 'his' transmission guy and promised he would help us with the repair. Again, the communication was difficult, but had a lengthy conversation about 3 weeks after the purchase about an action plan. He later said he would send a check to help pay for the repair. It wouldn't be enough to cover it, but to me it was sufficient to put the issue to rest. Well, it has been over a month since he promised the check. So, I assume he was lying to me all the time and just stringing me along. If they come through, I will amend this review. But, I am not going to hold my breath. So, I would be VERY careful buying from these guys. In fact, I would avoid them all together, unless they have something you just can't find anywhere else. And absolutely be ready to bring the car to a mechanic to look it over first. This dealership is an example of why you should take the car to a mechanic before purchase. I do not believe these guys will disclose all the issues. You will have to find them for yourselves. And you will have to repair them yourself.

My car buying experience with Webb has been a journey, but at the end the end of day I think good…read morepeople work here. The car I bought had an issue, and ultimately they did the right thing by fixing it without charging me and including a warranty on what they fixed. Aside from one individual, my interactions with everyone were fanstatic, especially Adam. I truly appreciate the time and energy it took them to resolve the issue to my satisfaction!

The online price is the price. Not $1 off. In addition to the price they charge $1,000 "coating"…read moreand for another $1,000 a "pulse" flashing brake light system with some sort of insurance. They use high pressure tactics making it mandatory if you want to buy their car. These add-ons are money making scams for them. Don't waste your time with this dealership.

Once again, we received not only good service but uniquely stellar service. I'm not being…read morehyperbolic here. From the first call to the sales department, every step of the way, our leasing of our new car was organized, prompt, extremely service-oriented, kind, fun, and oddly relaxing. Joe LeDuc, a sales rep, made the entire experience a joy. For the rest of my life, I never want to buy/lease a vehicle from anyone else.

Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships,…read moreso we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10-15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership's inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) --with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food--we had absolutely no desire to go back. Overall, this experience fell well below the standard we've come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon.

** Updated Review The owner Jack stands behind the cars he…read moresells. Nothing in life goes perfect. I bought a car from them and it had many Gremlins that were difficult to spot out unless you really got inside the motor and Transmission.No check engine light was showing or I'd of taken it In for a diagnostic test before I purchased the car not afterwards.Total rookie mistake. All that being said this is the reason you pay a bit more and go to a solid car lot like this because they will make sure that if the car isn't right they sold you they'll make it right.

Well we bought a Nissan Sentra from them and the transmission blew up a year after and the car is a…read morepaperweight it's been a year now since then

They lie in their ads. Claim "clean" title however, check the vin and car is reported to have…read morerebuilt title. This is true for most cars they advertise. Was interested in one of their cars that was advertised on Craigslist as having "clean" title. Sent email asking to confirm car doesn't have a rebuilt title as some unscrupulous dealers will claim "clean title" means no liens. They never responded back. Vin was listed in ad, I checked with Beenverified.com and saw car was totaled, issued salvage title and rebuilt. How can you trust a dealer like this?

I purchased my vehicle 5 Months ago from MO. I should of wrote this Months ago but I wanted to…read moreensure I was happy first. I am ecstatic, I am so happy. Not only did I get the best price, best deal, but I know I have one of the best cars on the road. I have had many cars, this 2014 Ford Escape Titanium stands up to an 2022 vehicle of today. Full up to date electronics and technology. Aerodynamic body and well built vehicle. I had to get the air-conditioning repaired but he adjusted price accordingly. I'm very happy with my purchase and recommend this dealership to others.