Easy access lots of parking drive-thru available prompt service and great friendly staff

I went there to cash a check from my mother today. I have cashed lots of checks from her in the past and some larger amounts than the one today. Any way I pulled up to the window sent in the check and my license they lady cashed the check and sent me the money. I was about to pull away as she was waiving bye and told me have a good day and then said wait I need your ID again pull around back bc there's other people in line. I pull around back and she comes out and says "I need yours ID and your occupation" I'm thinking this is super weird you need my occupation but I have it to her and my ID again. She goes inside the back door and come back out with a sticky pad and a pen and says "I need your social" at this point I'm super confused and annoyed bc I have to get back to work and the check was already cashed and I had money in hand. I refused to give her my SSN in the back of the bank on a sticky note pad. I said call my mom if you need to to make sure the check was real. I get my mom on the phone and she confirms that the check was ok for me to cash. The lady said if I didn't give her my social she was going to take the money back that she already gave me from the cashed check. She proceeded to tell me she was going to call the police. I said and what tell them you cashed the check handed me the money and I won't give you my social on a sticky note in the back of the bank? I asked for a manager and she said she was one. I asked for the policy in writing that I have to give you my social after you cash and hand me the money. She then told me I was a very disrespectful young lady and walked in the back of the bank. I was about to drive away and realized she still had my ID. So I walk around the front of the bank and said you still have my ID she hands it to me and says get out of my bank and you are not allowed to do business here. Absolutely most bazaar and Shane experience I ever had at a bank. Thank god my bank accounts are not with this bank! read more

If I could give the bank zero stars I would have. I made a good n person and online deposit to cover a check. the online deposit I had done as an instant transfer through Apple Cash and was charged $7.51 by Apple. I did so to make sure the funds would be immediately available.Instead the bank pended the instant transfer and my check came through and on top of it all they charged me $36.00 and refused to refund the fee even though they could clearly see the money was there to cover the transaction before it posted. Clearly their slogan of "Bank happy" doesn't pertain to their customers and they're just concerned about grabbing fees from hard working people. read more