Currently I am remodeling my kitchen and powder room. Worked primarily with Alison Tourtelotte, as…read morewell as Justin and Jeanie to a much lesser extent. I was looking at a particular Mohawk laminate because of the color, but my contractor told me to get an LVP since I was putting the flooring in areas that might be exposed to water. Alison spent AT LEAST a few hours with me trying to match the LVP with the color of the laminate. She always went "above and beyond" and was extremely helpful. AND, luckily for me, patient with my indecisiveness. She is definitely a very valuable member to the NEFK team! Many thanks again, Alison! Michele K.

Very disappointed. My only week off this year - went down to the store Monday and picked out carpet…read morefor my daughter's room and a strip in the hallway leading to her room. Provided my name, address and phone # I Was told I'll be called for a visit for measurements by their installer along with a price. Today is Saturday and never received a call. I called the store today and spoke to a rep who could not find my paperwork anywhere I'll be using someone else and am very upset as I had the entire week off and they dropped the ball on this I WFH on the phones 6am to 5pm and have no other time off this year. SMH

My family and I have been coming to this practice for over ten years and have always had good…read moreexperiences! I have been seen by both Dr. John and Dr. Dave for routine eye exams, glasses and most recently - contacts! The doctors as well as their staff are friendly and patient. Their office is clean, it is conveniently located and there is plenty of parking.

Always a Great experience at Pugliese Family Eyecare. I've been going here for many years and have…read morehad the pleasure of been treated by Dr John Pugliese. He always takes good care to listen and try to help out with whatever your needs are. The Staff are great and helpful always ready to answer questions about eyeglasses, contacts, appointments just about everything. The people in this office are awesome.

I was a bit apprehensive based on the two negative Yelp reviews, but found the staff was quick,…read morehelpful and friendly. During my eye exam the technician and doctor explained the procedure and its purpose along with recommendations. The Optician went over my insurance and described each option to help me make my decision on a frame and lenses. I purchased Oakley which is my favorite brand and the price was competitive, they have their own brand of frames that are basically free when purchased with most insurance policies.

My wife needed new glasses, we went to B Frank for an exam. Purchased the glasses for $500 and when…read morethey arrived they were useless, couldn't see anything. Returned for another exam and were sent another pair of glasses. These weren't any better. The old pair of glasses worked much better. Returned a 3rd time, They wanted another $100 to try again and fix their error. When we insisted on a refund they called the police on two senior citizens that wanted a refund. This place rips off senior citizens on social security! The manager (Jennifer) wouldn't work with the customer until she got another $100 to try again to repair their mistake due to incompetence.

Been using him for years never a problem If he went out to…read moreassess your appliance and had to order the part so what if he charged a diagnostic fee!. He has to earn a living his time is valuable like yours!

I bought an LG electric range from JTs back in Nov 2024. Within a month JTs was out 3x to fix this…read morebrand-new range. New sensor didn't work, recalibrating oven temp x2 didn't work. It was obvious from the start that the stove was unreliable and unpredictable. It was too hot and burned a lot of food. Also, in January, a small flame developed while cooking Italian sausage. Mr JT said he fixed the oven, but clearly, he did not since it continued to burn cookies, pies etc. I especially did not like how I was treated (not returning calls in a timely manner and having to call to remind JTs to return my calls). JTs eventually offered to pay me half of what the stove cost. However, I thought this was an unfair bargain, and I requested full reimbursement which he was unwilling to give. I had bought 2 appliances in the past and thought my loyalty would count for something. Current news has informed us that over 500K LG stoves were recalled recently due to safety problems and fires. I eventually was reimbursed by LG. I would go to Whitco in Spencer MA, or Bousquet in Willimantic. Both have nice salespeople and Whitco said they would have taken the stove back if it was as problematic as that LG.

Let me first start this review off by saying I bought a treadmill during the pandemic, factoring…read morethat in this is still the worst experience I've had purchasing a piece of equipment. I paid Joel $1000 for a life fitness treadmill. He delivered and set it up for an extra charge which was nice. Supposedly a 1 year warranty is included. It is not. Joel came out once to repair the treadmill because when he set it up the belt was way too loose the belt immediately stopped if you stepped on it. 2 weeks later the treadmill randomly shuts off, it skips constantly and is insanely loud and unusable. I've contacted Joel several times but he has not responded. I now need to pay someone to haul this piece of junk from my house. So incredibly disappointed.

Been trying to get a response from them for months. They came out and did routine maintenance and…read morea few months later the treadmill started having issues. No response from them on getting it fixed.

Purchased a floor model. When it was delivered, it was missing several shelves and drawers. The…read morefirst set of shelves were delevered to Franks and thrown by the UPS carrier and smashed when they hit the ground. The first set of drawers were too big, and now they are saying that since the fridge was discontinued, it is harder to get parts (news to me that it was discontinued). There was a lack of communication, and from my view, a lack of wanting to make things right. Finally got the drawers today, and one is cracked. We had to fix it ourselves.

I use Franks Appliance at my home and have had a great experience. Last week my older dad thought…read morehis fridge broken because he heard beeping in the area. Franks was out in record time. The technician realized it was the Smoke Alarm beeping, not the fridge. He changed the battery in the alarm and didn't charge for the visit. You can't beat service like that. Thanks to all at Franks for being great at what you do and for being great folks.