We have had both business and personal loans and accounts with WCCU since 2022 and have been very…read morepleased with their customer service. I love their "chat" option for getting help online--they answer within a minute. We have a number of business credit cards for employees and issues have been tracked down quickly. I am glad that they are through and professional in making sure I am authorized to use the accounts. They have also been very kind to our employees.

January 5 I just saw WCCU charged me for 1,128 $. I gave them a call and asked them for a reason…read more They said you didn't send us the documents about your insurance and we made a Insurance for your vehicle. But they never e mail, call or messaged me about that.That's happened when I all ready have insurance. Anyway I sent them my documents and they said that's not full coverage you have to make full one. I said all right and we made new one with banker and then she said you will have your refund in 2 days! I got my refund after 7 days but not fully just 708.83 $. And than I called them back and asked for total amount which is 1.128$. They said we charged you because your insurance wasn't full coverage. There's bank ; they never asked, e mailed, called or inform you and after 3 months they just charged you without your permission without saying anything! That's fraud, that's gotten gain's, that's is robbery and this is exactly injustice ..

BWD always provides great and speedy service! I am also greeted by friendly staff every time I have…read morevisited.

The peer to peer online service that US Bank offers (Zelle) is beyond worthless. I've tried to use…read moreit four times. Each time, I was unable to engage in a transfer of funds. This latest time, the transfer was flagged (not a scam, it was to someone I am familiar with who happened to give me another of their emails that wasn't the one Zelle recognized) and I was locked out of my online account -- not just Zelle, but my entire US Bank account -- for 48 hours. "That'll teach him to try to send money to someone who has more than one email address", I imagine the genius who set this up thinking. I have contacted US Bank twice about my ongoing issues, and each time they're completely unable/unwilling to provide any assistance. To be clear: US Bank is unable/unwilling to restore my online account access. So, here's my suggestion: only offer products and services that (a) work, and (b) you can fix when they don't work. Pretty simple, and yet apparently so complex.

What a disappointment - I wish I could get zero stars. I walked into the branch after speaking to…read moremultiple people on the phone telling me MULTIPLE different things in regards to changing my last name and what was exactly needed. One person from the branch told me I need an appointment the other told me I could come in at anytime. So I came in during my lunch hour after driving 20 minutes to the branch to find out not only do I NEED AN APPOINTMENT but I need 2 other things that i was told I didn't need on the phone. Then I told the lady that I will just call and make the change with their customer service center and she told me I couldn't do that. Went on and on how it has to be done in the branch...yada yada. Incredibly rude. Incredibly unprofessional. Incredibly sarcastic. After 15 minutes of sitting on the phone with US bank in the portage branch parking lot..my last name change was updated and I should have my updated card in 3-5 business days for my checking. My credit card could take up to 15 business days to arrive to me after the change is verified. The process was super easy and FRIENDLY. I expressed what I went through with the Portage branch to the representative on the phone and she informed me there are multiple ways to do that WITHOUT the branch...so that lady was inaccurate and super snotty for being incorrect. This branch is clearly not on the same page, nor educated in what US Bank can actually do, how the changes can be made, etc. I will drive to any other branch for service no matter how far it is to avoid having to deal with them again. avoid. avoid. avoid. We will be taking the majority of our banking elsewhere because the customer service has drastically gone downhill.

I've been banking here since 1998. I moved to Canada in '02 and came back in '05 and although I…read morelived in another town, I went back to CBB because of their excellent customer service. Let me explain: one day I got there after they'd closed, but I didn't know it. I went to the door, saw the sign and walked back to my car. A manager came out of the door and asked if he could help me. I told him I thought they were closed. He said they were, but he was still there and was glad to help. He did. HOw often would that happen with any other bank? They know their customers and do all they can to help us. Five stars!

I was trying to book a flight and the airlines put a hold on my card for $420. Through the…read moreexperience of trying to figure out if the charge went through or dropped off, I dealt with Jen, who worked with me for several days during my travels to check on my account with various charges, etc. She was extremely kind, supportive and personal. When I was driving through Spring Green the other day I was thinking I should have flowers delivered to her or that I should call her boss and tell them she should get a raise. The bank in general has been amazing to me. They know me by my voice when I call, and by my face when I drive through. The customer service for me has always been great, and they are always kind, helpful, respectful and professional.