I just use this to deposit my rent check but they are always friendly and helpful. I like to go through the drive-through. They open early at 8:30 and they have a teller available. read more

3rd consecutive weekend with no withdrawal available with the ATM. Really? I would assume that would be a popular time, especially if you can't make it to the branch. This inconvenience has cost me . Have to find a more accessible bank. read more

Our nonprofit organization banks at Community First and we have more than one account for our organization. More often than not, the tellers deposit our funds in the wrong account when they are asked to deposit our checks in a specific account. Recently we attempted to set up an appointment to meet with the manager and received voicemail two days in a row. The voicemail stated that the manage would be out for awhile (could have been a long lunch for all we could guess) without any referral as to whom we might contact for immediate help. Since I needed to coordinate an appointment for new board members to come to the bank and sign papers for change of officers, and I value their time, I was rather disappointed to hear from the home office answering folks that our bank was very busy. I was then put through to second in charge at our bank and left yet another voice mail. To the home office answer folks credit, when I called back and stated I felt community did not come first, I did receive a call from our branch bank with an offer to send us paperwork which could be filled out prior to our meeting with the bank. I feel it is important for Community First to recognize that their customers' time is as important as that of their employees. read more

I really loved this credit union when I just had my personal account, and not many transactions happening. Now I have a thriving business, several accounts, and 2 vehicle loans and it's been a nightmare almost every single time. When I applied for the business account, turned in paperwork, they said they would process and call me. They never called. I waited a month and returned They lost my application. They found it a few days later and I was missing a signature. So I did that and waited for a call. They never called. Went back. Missing an IRS number for my Biz. So I did that. Waited. No call. Went back. They blamed me for not returning the next day. Wut? They were supposed to call me. Finally got the account. Got a card for me and my partner. Using the card all month. I look at my statements and they issued my business card to me, with business name, but it's attached my personal account. So all the deposits and expenses I made to my BUSINESS ACCOUNT, happened in my PERSONAL account. When I went to get the card fixed, I had to return several times. I'm switching to Savings Bank. I hope I have better luck there. Then today I find out my friend is having all the same problems! So it's not just a coincidence, they're just an unprofessional bank! read more

They have replacement debit cards in house... if your card is lost or stolen you don't have to wait 2 weeks...they replace it immediately!!

I didn't bother to rate my first visit when the rep became quite frosty with me over proof of residency. I'm happy to comply, but if I don't know your rules it is your job to inform me in such a way that I don't feel like you are looking down your nose at me. What part of "I just moved to town" was unclear? Maybe that was just one frosted and frosty rep. Visit number two. I walk in and only one rep makes eye contact...nervously. I approach but she seems scared and she dives for cover with another rep who explains the first rep was filling in from Ukiah. Hey, I'm not partial, I'm just trying to give someone my money. So I sit with my hometown native rep where she says not one word which was not directly related to the transaction. It was ironic, really, as I'm sitting watching the big wall display flick through the same four pictures...over and over and over...one of them was a congenial looking man with some text like "Make us your friend." I'm thinking, "you first!" My rep has said maybe a half dozen words all while requiring my ID, my information, fill out this form...we hadn't even talked about what sort of account I was interested in. Now comes the fun part... There's a problem. I sense it a full two minutes before she even looks at me. She stands, retrieves a paper from the printer and says, "You don't qualify for free checking because of this delinquency on your file." I asked what she meant because I wasn't aware I had anything wrong. She showed me the paper and indeed an account from five years ago had not been closed properly owing like $175. So I say, "Oh, I'll take care of that. After I do, will I qualify then?" She says, "No, you have to have a regular account at $10/month for a year and then you can petition for a free account." REALLY, Excuse me? It gets better... "And I'll have to see if you qualify for a debit card..." I cocked my head at her. "You know a debit card is pretty standard for doing business these days. You can't tell me if I'll get one?" She: "Not until I set up your account and you pay the fee." "Well," I say, "I don't think that's going to work for me." I stand up to leave. The rep raises her voice a tone louder and says, "You aren't going to get anyone else in this town to give you an account!" I have two other bank accounts and two credit cards all in good standing. Three of which were acquired after my apparent 2008 mishap. So, lady, you can shove it. It sucks that you represent a credit union. I always support local when I can, but with customer service like THIS PLACE? Forget it! Guess you didn't realize I'm a Yelp-er. I would have been so much happier giving you five stars for handling your customers (and potential customers) with a little respect, professionalism and friendliness. FBML = Fort Bragg My Life. read more

We left Bank of America in 2012, looking for a local bank who offered both personal and business services. Visited a few banks here in Ft. Bragg, and we really liked the "feel" of MLCU. Over the past couple of years, we have become familiar with the staff - it's a nice feeling to be recognized when you are a customer! Everyone is very helpful. read more

Poor customer service. Even with high account balances and proven track record they still treat you like you are trying to defraud them. Will take my business to a "non local" bank. Assistant Manager "Jennifer" was very rude, told me to take my business somewhere else if I didn't like her made up policies. Apparently, this is more of a "second chance" bank like Walmart has. Wish I could stay local but not really what CFCU is into. Their "local" spiel is all B.S. read more

Worst customer service.... They lied to me to get me to change from Savings Bank when I bought a new truck. Promised an additional discount on the loan if I directed deposited my into their bank...after all the paper work, they told me I already had the best interest rate avb. They take forever to answer the customer line and much more.... E S Smith Ukiah read more

Community First Credit union is a first class example of personal customer service and competitive loan rates. Since their expansion into Fort Bragg they have saved me lots of money on "service fees" that the other big banks are charging up the rear for. I will never bank at a big box bank again!! read more

Maybe its the new location, or the merger with Fort Bragg Credit Union, but for whatever reason, I find the teller I always seem to get, is always exceedingly curt and snobby. Maybe its those high counters enabling them to literally "look down" on their customers. In any case, it chaps my hide...Customer service is a big deal, read more

Where to start? Long lines, slow service, the most unreliable ATM in the history of banking. Often unable to deposit or withdraw over the weekend - especially tough if you work out of town during the week. And now - the merger with Community First. Fees, fees, fees. Still the same poor service. I was on hold for over an hour this morning only to receive the worst possible customer service. So sorry I moved my accounts to this outfit. read more

this no reflection on Mendocino Lake Credit Union. I am complaining about Yelp. I forgot my password and wanted to reset it. I gave you my e-mail address 3 hours ago and you have not replied in my e-mail. I need to do business with the Credit Union today and I can't because you have not responded. Please do it ASAP! read more