Another nice branch of Chase bank. Parking is limited but there is a security guard keeping the…read morespaces open for customers. The customer service we received was great like always

This review is regarding Chase bank in general. I was issued a refund check from my orthodontist…read moreGreat Expressions and I deposited it into my account. Chase cashed the check for $2300 and then took the money out of my account and closed down my entire personal checking account as if I wrote a fraudulent check. Great Expressions has called Chase several times to verify the check however they are saying they still cannot verify the check. Great Expressions is a large corporation and has not had one problem with anyone cashing their checks. I worked hard to pay for my braces and they issued me a refund of the money I paid them so I could go to a different orthodontist. Now I have had braces stuck on my teeth rotting out because I cannot pay to go to a different orthodontist now. Chase will not even return the money back to Great Expressions. That is theft and that is morally wrong. Never ever bank with Chase bank they are the ones that are scammers and do unethical fraudulent things. I've always wanted braces and I am 38 years old and now I can't even get them finished. I just want my money back. They said it was their policy that they did not have to return any money not even back to the check issuer. Wtf!

Thank you VyStar for truly caring about my financial well-being! All the employees are so helpful…read moreand take the time to listen to my needs and concerns! They even remember my name when I walk in! Great experience!

do not use vystar, they are the absolute worst and you will regret it the second you walk in their…read moredoors. specifically their mortgage department. it took me over 4 calls spaning 3 months for them to say they are doing something and it not happening. then when i call to ask they say oh they didn't do it but now they did and it will reflect on your next bill. guess what, it didn't so i had to call again. everything about them is awful. I created a yelp account just so i can warn others about VyStar DO NOT USE THEM.

use to love banking here now the staff is rude and have no sense of customer service will be…read moreswitching banks

We had a wonderful experience. Needed To cash got checks and…read moreopen a savings and checking acct The entire staff was soooooooh friendly and efficient. Especially Sarah Grateful it was a no stress situation

ATM conveniently located right next to the parking lot, making it easy for a quick atm run while…read moregoing into the city. Located right in 207 with easy access, plenty of space.

The absolute worse thing that could happen did happen. I was very happy with Harbor Community Bank…read moreuntil they "merged". From the beginning it has been nothing but issues. I am an IT professional. I cannot believe that any transactions that occurred prior to merge is not accessible. Yellow flag- do not possess the hardware, technology , network, resource to handle data. Debit card is old technology. Finally offering chip technology but only if you go in and request then wait up to 10 days to receive new card. Website security is that from at least 15+ years ago. A picture! Definitely not SOC2 compliant. Hello 2 point access. On several occasions ATM not available. In central FL and in need of money, find a branch that closes before my work day ends. No ATM at the branch.. It's 2019! Who does not have an ATM! Additional maintenance charges made to my checking account without any notice. It just appeared this month. Communications with bank stated I did not make enough debit card transactions? Or have a monthly paycheck automatically credited to my account. They also stated that this is the account that I choose. Excuse me...the bank placed me there without any knowledge. Looking for a new bank for my checking, savings and two IRA accounts.

This is a brand new building and branch location, perhaps open a couple months at most. The…read moreinterior is in impeccable condition. I've been eyeing Vystar for quite some time, having been a fan of credit unions from living other places. But I hadn't pulled the trigger because locations weren't very convenient for me. When this location opened, that button was pressed for me, so I went in to check it out during their grand opening. I found (and still find, a couple months in) the customer service to be top notch. I also really enjoy that, even though the location is accessible, they make it so I don't really have to come in most of the time. I was surprised to learn that Vystar's mobile app actually lets you deposit checks from your smartphone, which is really an incredible touch. Looking forward to continuing business with them!

Less than a ZERO if I could. Worst customer service ever. I sat in the parking lot waited for 30…read moreminutes because the teller told me there was an available appointment and I could have it if I waited. I walked back in on time only to be told I would still need to wait further. Once the account executive was finished she avoided me with no eye contact and went to the teller station to wait on customers. Once I inquired the executive stated the newly hired teller was going to open my account. When she asked the teller to assist she stated she did not know how. The executive ignored her response and continued to wait on customers in line and rudely ignored me. At that point a stood up and walked out in disgust. Needless to say I will not be doing business with that VyStar branch.

Unfortunately I have to put 1 star to start the review. I have been with Ameris for MANY YEARS…read more(2008) PRIOR to that Prosperity Bank. 2.5 months ago I had a certified check in my name they refused to process since my account was 3k shy of the check. Granted I had a significant balance over 6k but they stood on principle... fine. Now I have great standing. Have Ameris Credit Card, great credit and nothing nefarious. Flash forward to today when in error - rushing - i endorsed the back of a check made out to me (very very small amount compared to my actual account) incorrectly. I did not lie. I did not try to hide it. I came in and spoke with them and explained i was rushing and endorsed for my business not my personal. Now you would think I could void the endorsement and write the correct endorsement ESPECIALLY CONSIDERING I WAS ONLY TRYING TO DEPOSIT NOT CASH IT. NOPE. Now upon deep diving I have discovered it is not policy. It is not law. I can mark out my incorrect account and put the correct account. Add to it what is in my bank account would cover this particular check 5x over. But no. Almost 20 years I have been with this bank and the same long curly haired lady that dealt with the previous issue had the worst attitude. She was rude and treated me like I was trying to scam the bank. 20 years, making a deposit that is aprox 1/5 of what is in my bank, walking in on camera, with ID and treated like I am some shister. I called customer service and they confirmed there is not a rule regarding this. However there is a rule that says "for minor errors you can void the endorsement and re-endorse" which is exactly what I was attemptijg to do. I even offered to pull mu other bank up so they could see all deposits as well as pending deposits to give them an "added piece of mind" but again they refused to deposit my check. The kicker was the on duty manager with long wavy dark hair and wears glasses said "I remember you" from the certified check fiasco. I dont know but 20 years, no NSF, CARRY a decent balance, have safety boxes there, direct deposit income for 10 years (ironically the same number accidentally put on the back - accidentally endorsed for my company not me personally ) after all that the best they can do is say "banking practices" not policy. Personally I think the lady was still mad that I told her it was ridiculous about the certified check. Waiting on the branch manager Lisa to call but doubt the ignorance stops. After 20 years guess ill be looking into moving banks. ​

Sue Ferrel, the assistant manager at this branch is a disgrace and an embarrassment to this bank!…read moreIncompetent, disrespectful, and has no clue of what customer service actually is. She couldn't work out how to deposit a simple e-check I received from work, so, instead of trying to assist me, she simply refused, and when I inquired further into that, she told me off with a sarcastic and offensive tone of voice. I, then, went to the VyStar Bank, who had my e-check printed and deposited within 2 minutes. I returned to this branch to move most of my finances to VyStar, and attempted to speak to Sue Ferrel about her attitude and rudeness towards me, but instead of a simple apology, the woman snapped, got aggressive and confrontational, started shouting how I was the disrespectful one, and provoked me into a verbal altercation. She actually stood in the lobby shouting at me: "SHUT YOUR MOUTH!", then started with threats how she was going to make more trouble for me if I didn't shut my mouth........She was so vile and horrible, that i told the teller I wanted to close my account completely. Sue, then, hollered for me to "GET OUT!", but I stood my ground and refused to leave until I got all of my money out of that bank. I told her that I will file a complaint with the corporate office and they'll be able to see the entire altercation, her behavior, and the things she was saying on cameras, Sue, instead, chuckled out loud and happily shouted: "OUR CAMERAS DON'T HAVE MICROPHONES!", which explains why she felt so comfortable and safe in behaving that way. I'm appalled and disgusted by this woman, Sue Ferrel, how she handled my situation says quite a bit about her character and personality. This woman should not be allowed to work with people or be in customer service! I've filed a complaint with the head office, I've spoken to Ms. Angela regarding the "investigation", it's been 3 weeks and I haven't heard back from anyone. This just shows that Ameris Bank does not value their customers and are negligent and careless about how the customers are treated by their employees. I've also filed a complaint with the BBB regarding how poorly this bank handled my situation.

Yet another reason to not bank with Wells Fargo. I received a check from a business written on…read moretheir Wells Fargo account. I take it into Wells Fargo down the street to cash it. Not a large number on the check. Only $150. First, you must come inside if you do not have a personal account with WF and she two forms of ID. Fine. They walk want to charge $7.50 to cash the check! But they are not consistent. I have cashed checks from the same business at the same bank for the same amount on other occasions, but today they want to charge me $7.50. Wells Fargo is very bad at the whole customer service thing. If you don't want to be a neighborhood bank, stop trying to be one.

I've banked with Wells Fargo for many years. I'm concerned they've become so dishonest as to have…read moreto fire thousands of employees who defrauded customers. And the Lake Mary branch does not give good service. The couple of bankers I liked have moved on partly because of their policies. And they can't even get their act together enough to return a call. Sadly my business dealings are so intertwined there it is impractical to leave but I opened a new personal account and I miss no opportunity to let people know how disappointed I am in this once great bank.

I've been a Bank of America customer for over twenty years, both personal and business. More than…read more$200K moves through my accounts every year, and not once--ever--has there been a hint of fraud, overdraft, or dispute. I've stayed loyal through mergers, fees, and policy changes because I believed this bank valued long-term relationships. After what just happened at this branch, that belief is gone. I sold my RV for $35K and helped a friend purchase a 2004 Thunderbird for $12K. We went to Truist Bank, only 0.3 miles away, where their branch manager, Stacy, issued two cashier's checks--certified, verified funds. I walked them straight into this BOA branch to deposit them, as I've done countless times. The teller, Marie, was professional and kind. Then the system "recommended" a seven-day hold. I asked why. She said "fraud prevention." I explained that cashier's checks are guaranteed money--the very reason they exist. She said $12K would clear the next day and $7K of the $35K the following day. Frustrating, but fine. Then I asked for a manager. Enter Chris, the assistant manager, with an attitude that screamed indifference. Before hearing a word of context, he started repeating "fraud" like it was a script. I told him my account is spotless--twenty years, zero issues--and that labeling legitimate customers as potential criminals isn't customer service. I asked him to call Truist's branch manager to verify the checks. He refused, saying he was "not allowed." Then, smirking, he told me I could "just cancel the checks and go back if it was a good bank." That comment alone summed up how little he cared. When I pointed out that the system only recommended a hold, not required one, he claimed "management can't override it anymore" and blamed "a new 2024 law." He couldn't cite the law or explain it. He said he'd call the internal department that might lift it--then shrugged and admitted, "They won't." I've managed teams for years, and I would never speak to customers with that tone or lack of respect. The next day, nothing cleared. Not the $12K. Not the $7K. Days later, the entire deposit is still frozen. No follow-up, no explanation--just silence. That's not fraud protection. That's mismanagement hiding behind automation. Look at the reviews for this branch. Like so many others, not one five-star rating. That's not coincidence--it's culture. This is what happens when leadership replaces service with scripts and accountability with algorithms. If a 20-year customer depositing certified checks from a major U.S. bank gets treated like a liability, what chance does a new customer have? I've defended BOA for years. I won't anymore. When the hold finally lifts, I'll close both my personal and business accounts. It takes minutes to open new ones elsewhere--at banks that still believe in human judgment, not automated suspicion. Bank of America once stood for partnership and progress. Now it stands for policies without people, and managers without empathy. To anyone reading: choose a bank that values you. And to Bank of America Corporate--this review isn't just feedback. It's a warning. Customers notice, competitors notice, and the public notices. Your systems don't just hold funds--they're holding back trust.

This review is for the drive thru only. We didn't feel comfortable going inside the bank during…read morethis pandemic. We used the drive thru to make a transaction the other day. The lanes are nice and wide. There are two atm machines and the drive up window. The bank teller was super nice and was not wearing a mask. It was around mid day so it wasn't busy at all.