Is there a way to give zero stars? TERRIBLE. They never answer the phone. It sometimes takes them over a week to call back if at all. The HOA monthly payment goes up every single year but the quality of service is far less than bare minimum. How's are frustrating most of the time but this company is the worst of the worst. VERY quick to fine you over the most menial infractions but extremely slow to actually help. Instead offering help the front desk complains at you about how their job is so hard. Zero stars if it were possible. read more

Lakes Pacific Community. It's a shame you tow away guests cars from visitors parking. The chairs in the pool area are incredibly old and dirty. The hot tub has not worked properly for more than a year. If this was a competition for the worst HOA, this company would surely take the cake. read more

These people are crooks. They can take your money very quickly via instant transfer and charge late fees when you owe them. But when they make a mistake and overcharge, it's like an act of congress to get your money back. They "accidentally" withdrew an additional $1000 from our account for HOA dues on top of our usual monthly dues. I was told it's a 4-6 week process to get a refund because they have to seek approval from 2 different parties. During this time I check in periodically for status updates. Things continue to slip through the cracks and nobody follows through on anything. Over 6 weeks later I'm still at square 1 trying to get my refund. Nobody apologizes or takes responsibility for not doing their job. If you are considering buying a property in a community managed by CGM, be prepared for a headache any time you have accounting issues which is likely given their system is archaic- somehow they can't issue a bank transfer In 2025? read more

Mixed feelings about CMG. I bought a house last year and CMG is our management company. Our fees are low but the quality of service isn't great. About three months after we moved in, we got a passive-aggressive email with a survey about our demographics, car make/model, etc- and a note saying it was mandatory for residents and late, but no one had reached out to us before. I completed and sent it back immediately, asking for a confirmation of receipt, and planned to ask a few questions but no one ever responded to multiple emails. I also never received confirmation of payment receipt when we paid for 2021 year's fees in full, which is annoying. We moved in during Covid, so I understand they likely had more pressing issues, but it was not the best start for communication to be nonexistent unless it was something they initiated. That said, overall the enforcement of policies is inconsistent at best. Cars with flats, garbage and junk in yards, and other violations are consistently evident in the neighborhood. HOA fees cover front yard landscaping and some houses/streets get more attention than others. They've been taking out trees and redoing other yards while mine isn't getting even basic weed removal. If this were any other HOA and it wasn't in their responsibilities, I would have already been fined for the condition of my yard. I'm not thrilled but again, understand it's the middle of 115 degree Vegas summer days - but communication, again, is nonexistent. Most recently, I got an email about the pool (finally) being open, access via fob. Had to email back the obvious question about how to get a fob as a newer resident, since the info was never provided. This time, I got a prompt response, only to go by on a day the office was inexplicably closed during their posted office hours. On a second visit, staff were friendly and I was able to order gate and pool fobs. Here's hoping things only go up from here. read more

To CMG's Inspector, Tyler Turvey, along with members of the Board at IRNWD, but especially Jed Weintraub and DeAnn Schlobohm, get a grip and get your shit together. To members of management, 1. In regards to the courtesy notice, how and why is what someone does in the courtyard and behind the front door any of the association's business? Even with an open top courtyard, the tenant, based on how CC&R 7.12 and 7.15 is phrased, did not in any way "alter the exterior of a Unit" or "alter the exterior appearance of any Residence." 2. In regards to the hearing notice, 1) thanks for making me and my Property Manager wait one hour 45 minutes for this hearing that none of you even showed up to; 2) how unprofessional to not even respond to my and my Property Manager's email; 3) what a waste of time to still feel the need to send out this notice when both associations had already previously approved the improvement request, the backyard faces Summerlin S, and the street where the photo was taken from wasn't and isn't a common area. Don't let these gestapos run the community like this, and moving forward, unless the tenant or the landlord actually violate something in the CC&R, please don't try me, for rest assured I will respond accordingly and take necessary and appropriate action to address the issue(s) at hand. read more

I dread every interaction with CMG owing to their almost cartoonish rudeness and incompetence. After years with our previous management company, our HOA switched to CMG and I question why, given the poor quality of customer service I've experienced. read more

I think a 1 is even being generous. This is the worst of property management group I have ever dealt with they hide behind their emails they never reach out to you. If they happen to reach out to you, it's like one sentence there's no explanation. We have these trees behind our property line that belong to CMG and they need to come down because they have been deemed dangerous and I've been trying now for over a year to get some sort of resolution and they just keep telling me that it's been denied no explanation nothing even after I have emails stating that they will take these trees down. They have a turnaround time of 48 hours I believe and I would call after a few days or a week and explain that I haven't heard anything back and I was told to stop calling because my messages just keep going farther down in the queue, that's why they're not responding to me. I've never heard of such a thing before. I don't even know how they are allowed to stay in business. No communication no explanation. And the sad thing is even adding this frustrating complaint they will still not do anything nor do they care. I would love to find a way to either disband the board or get new members that care. read more

This is the worst management company I have EVER worked with! I work in property management and trust me when I tell you, DO NOT HIRE THIS COMPANY! Teri is the absolute worst manager there possibly is. She refuses to get bait stations for our community, the board members get special treatment and little to no communication. I will say again, I have no idea how Teri has a job as a manager. She talks down to the homeowners and sends violations to owners for HOA matters. Extremely unprofessional. read more

They have zero customer service! I called about an ongoing issue at the complex they manage and they only ignore me. Lauri Stevens is horrible!!! read more

Community Management Group - Property Management Near Me - Las Vegas, Nevada

(This review doesn't reflect on the BOARD or the two full-time maintenance employees.) For years, I've heard horror stories about HOA's; I previously worked at three different real estate companies over the years (Coldwell Banker Premier, Century 21 Moneyworld, and Coldwell Banker Wardley). Until we came to live at Raintree West condos, in 2017, did we experience it firsthand for ourselves. Here is what I didn't reveal in my first review. (1) We had to purchase a new gate clicker (they did not trust that we received it from the previous owner). Their costs are exhorbitant. (2) At closing, at the title company, we were told that we had paid for two months HOA fees (it was $130 in February 2017). They fined us, said that we were missing two payments. For such a long time, it was wrong; we kept getting wrong statements, reflecting a fine. We were given a payment coupon packet, which started in May 2017. And so, that is what we paid. We were not wrong. The title company was not wrong. (3) I initially paid the monthly HOA fees using a check. Come to find out that all of the payments received (checks) go into a lockbox for over seven days. They charge late fees. This is NOT fair. This is another way to make money. This should be disclosed to every resident (there are 376 units at Raintree West). When it became available, I switched to my bank's Billpay, so the HOA gets the payment within five days. (4) Our upstairs neighbor flooded us twice. The second time, that owner did not have homeowner's insurance. The HOA imposed fines against this homeowner, again making money. The HOA assisted the first time. But the second time, the HOA's position was that this was a "Homeowner to Homeowner" issue. Not having homeowner's insurance is a violation of the HOA rules and C,C, & R's. (5) We did not get to vote on the issue of painting the entire property; and the color combinations are not complimentary. Mustard yellow & brown, Green & green, Terracotta & yellow. Pandemic- Covid-19- 2020 In the fall of 2019, our security service was fired (many residents appreciated the security service). Fast forward to several HOA monthly fee increases (to date, it is $155, 2021). The AXXUS system replaced the front and back gates, as well as the two mailrooms. Many people are not happy with it, as there are flaws. We still do not have security. Many people are not happy about that, either. And for the entire 2020 year, our only amenity, three pools and hot tubs, were unavailable to the residents (Raintree West does not have a clubhouse, or an exercise room). My car was burglarized in November 2020. Many rules have been broken by other residents. It seems like there are fewer unit listings but such a high turnover in residents. It is really frustrating because we follow all of the rules (I assure you, I read ALL of the C,C, & R's) and then we get fined for untrue things (remember, I started using Billpay?). In the fall of 2020, our upstairs neighbors changed into renters, renters who do not follow the rules, for example: (1) they do not adhere to the quiet time hours, (2) their dog is over 25 pounds, (3) they also have two cats (residents are only allowed two pets), (4) they had loose dog food in front of their door for over two months (this would bring in pests). (5) The inside of the unit is not maintained. The woman has mental illness and has contacted the police or ambulance four times this year already, and it is still March! We tried resolving the issues with the renters but they are lying. The ownership of the unit (# 2162) went to the son (he is a resident at a nearby building) of the owner who passed away last year, sometime in the summer. He claims they are family members, but he is lying. This is also another "Homeowner to Homeowner" issue, according to the HOA, but the HOA is claiming that they are taking appropriate measures. We sent the HOA a signed complaint but they said they didn't get it; sent by email and fax, twice, (signed by four other residents who are also affected by the neighbors excessive noise during late time hours, while most people are sleeping). I have made true statements in this review. If you know my review style, then, you know that I only post honest reviews. read more

I bought my home in Cheyenne Hills @ Southfork in Nevada back in 2010. My HOA fees then were $80, it is now 2023 and I pay $149 a month with the most recent increase of a whooping 15% coming this year it went from $130 a month. We are not a gated community but we do have a community clubhouse with a pool, hot tub and a gym. Our HOA covers our landscaping and therefore controls the sprinkler system which we as homeowner bear the watering costs each month. Over the years I have had complaints to which I sent an email to the cmg. Rarely are they prompt and sometimes I wouldn't even receive a response. When I do receive a response it's very unprofessional and usually from a snarky employee that shows no regard or respect for the homeowner that pays their salary! I had a problem with a neighbors dog that I continuously complained for over a year before anything was done to stop it. There are inconsistencies within the community in regards to front yard landscaping, dying grass and shrubs and neglected trees etc that they can not seem to stay on top of. I've had a water leak in my landscaping irrigation system and when I send emails to report it in hopes of the problem being addressed I am ignored and then told the community assistant is "out of the office this week" The worst customer service. Zero follow through unless it is them sending you a violation or warning. This company is a joke. I will make sure to steer clear of HOA's with my next property purchase. read more

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Since they are now our HOA providers they do nothing but harass residents about cars or trash cans but they take our money and don't provide anything. For YEARS. They haven't done anything for the years they have been taking our money! Our womens bathroom has been locked and vandalized. They haven't fixed in it IN YEARS As. Parent I can't let my daughter use the rest room we have to walk all the way home ! One gate doesn't even open to the pool. The ground is literally flaking into the pool and kids are eating paint chips! Tiles coming off into the pool as well. Their excuses is they will need to get this approved. It took them over 2 years to fix the fountain that was broken. Even then they never fixed it completely! Lawn chairs falling apart too I guess paying $60 bucks a month isn't enough. The hot tub is always nasty. It's only 5 years old in summerlin but looks like it's been neglected for at least 20 years! read more

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I would give CMG Zero starts if I could. As a resident, I have been given false, petty violations innumerable times when no violations existed. Communication with CMG is almost non existent, can almost never get a decent reply back from rude, entitled staff. They night be cheap, but then you get what you paid for. Avoid CMG like plague.​​ read more

Alex was very helpful. I'm a new home owner and new to the single mom life, on top of working really late nights, I've been super overwhelmed with everything I need to get done and had some questions on how to go about certain things for the property regulations and info on how things work. She was super friendly with my 3 year old and just very nice and helpful and patient all around. The procedures for appointment and room we chatted in were very organized I give them props through this pandemic. -Jaymee Jones. read more

Community Management Group - Bradley and Jaymee Jones - Property Management Near Me - Las Vegas, Nevada

I came home on Friday to a nasty letter saying I need to paint my door or face 100.00 a week fine until it is done and compliant. Well do they know we are on Stay At Home protocol. But this forced me to go to Home Depot and buy paint. By doing that you put my life in danger. I am not sure what brain trust runs this company. You could not even spell my name right on letter either. Maybe I should get a Lawyer and see if I can file a lawsuit against you. read more

Community Management Group - Property Management Near Me - Las Vegas, Nevada

0/5 stars, do not recommend. They are the absolute worst HOA company I have ever dealt with. They are the third management company we've had since living in this house and I've had zero nice experiences with anyone there. They can't seem to keep track of a single owner paying fees on two homes. One always has a balance or credit, when they are paid the same each month. They don't advise residents of gate code changes- or when they do, they provide the wrong codes and residents have to actually call to find out the correct codes to enter their own community. They advise and request residents vehicles to be towed during day hours even though our CC&R's are for no overnight parking. Our vehicle was attempted to be towed at dinner time while we were unloading handicap equipment after a vacation. And they won't provide a timely statement of our account because they haven't "posted checks" even though we paid with cashiers check for the remainder of the year, which is the same as cash for them. read more

Update: Ultimately I paid Alessi & Koenig $3600 to save my home from going to auction. After 20 yrs of mtg. Pmts. I had a great deal of Equity so I had no choice but to pay them their extortion money. read more

It is unfortunate that I can't write a review for 0 stars. I am the president of an HOA in Texas. Community Management Group "had" offices in my state. I got an email that after 18 months of "service" (bad service at that) that CMG was selling the satellite office in our city to another company. I found out that they did this to 6 other HOA's in our area. I received this email on a Thursday night and the effective date of the sale was the next Monday. (four days over a Halloween weekend) No heads up. No notification. Just a done deal. Our HOA was notified by email. No returned phone calls, no explanation, no contact. This company will not serve your HOA, they will not answer you emails, they have under trained staff manning their offices, making the homeowners angry. I am sorry our board was duped by a slick salesperson overselling this company's capabilities. If you are an HOA, shopping for a management company, keep shopping. They are charlatans. read more

Actually, I would like to have given CMG a "0" rating but it isn't available. The HOA board signed on with them in San Antonio, Texas and they were a new company that promised the world to us and an affordable price. After the 60-day transition period the honeymoon was over. As president, for the next 2 years, I had to constantly hold them accountable for almost every item and I held a meeting with Eric and our manager where neither of them took one note to list my complaints but, of course, promised all would be taken care of. The whole thing started to fall apart when they fired our manager out of the blue and promoted a woman who had just started with the company and she tried to make things work, but every question the board asked she had to call Las Vegas for an answer or approval. CMG, being new to town, had no relationships with vendors except for those we or other HOA's proposed. Finally, November 15, 2021, the board received an email notification that CMG was dropping our account that day and sending another property management company in San Antonio a check from our account for $15,000 to open an operating account. That was the end of the rope for us as the board had already decided to drop CMG wanted to collect proposals from other companies rather than accept the quick decision made by CMG for their choice. The board did negotiate a close date with them for November 30, 2021, that left the board and the newly chosen property management company in a time bind. Please do not do business with these hustlers! Whether you reside in Las Vegas or not. read more

CMG is jus the worst management company I have ever had to deal with I approached CMG with a serious problem that exists at Tuscany Village. Nothing has been done to remedy the problem; just a bunch of lip service. The laziest group of people I have ever met. There is a volunteer board president who is completely useless. He doesn't address serious problems that exist within Tuscany Village. He plays favorites, makes promises he doesn't keep and generally ignores rules that should be enforced within the community. He also personally violates the rules of this community. read more

Now Kai is posting lies about emailing and mailing bank siginture slips. Completely incompetant company., stay away if you can.

Back to 1 star. If you are unlucky enough to have Mattie Tirse as your property manager, it actually gets worse if you can believe that. Good luck getting a call back or followup even with something fairly routine. There are some nice people that work here at the front desk, but that's where it ends. Once you get by the front desk you will be greeted with rude, condescending people with little patience and no respect. Before you consider a submitting your residents to this company, consider talking to some references. One extra star for the front desk staff. read more

Read their reviews on Next Door especially for parkview and Rhodes ranch in Las Vegas . They are thieves and scam artists . They send false accusations and violations and hope you don't respond timely so they can send you fines and steal within . They appoint members who will have dirty ties inside the community with them aiding to false accusation and share the fine moneys . They set up a fake zoom meeting hearing and ignore your defense and still send you fine . Don't send them your defense requesting them to remove fines such as speeding etc via email since they will ignore it. They must legally respond if you send via certified mail . Also, the board of real estate's HOA compliance will help and assist you in the correct direction . Then complain to the ombudsman's office who looks into them against HOAs. Another suggestion is to keep dragging them to small claims court over and over and add expenses such as time off from work and emotional distress . Judges will soon begin to hate their faces and they may never show up so you auto win . Do not accept their mediation offer since they may charge you their attorney fees . Smalls claims courts commonly see HOA cases and don't like them . Stealing is a crime and not just civil . Their board members and higher up need to be taken to jail . Make sure you guys set up your own Facebook page for your community and post your findings as residents to keep them in check and hire an attorney as a group if need be . Good luck ! read more

No one is willing to work. All promises no action and a very poor communication. All this regulations that only upheld by your organization. Yet your office can't even get a name correction done, for over five years I have been trying. Made jump thru loops only to find my self back to square one read more

I have been a homeowner in Day Dawn Estate for 10+ years, never had an issue until I parked my car in front of my house, displaying the parking permit they issued. I received a warning earlier that month about parking overnight in front of my house (which is BS, but I can understand) and noticed my windshield visor was covering the parking permit. So the next night I made sure to it was not covered and even saw the driver making his route from my balcony - drove up flashed a flashlight on the windshield and drove off. Problem solved? Nope, two weeks late after parking in front with my parking permit, got a second warning. There's is no way the driver didn't remember my car or saw the pass. So I tried calling the office and left a message inquiring about the parking issue, did I receive a callback, no. Working in Las Vegas, I have late hours and couldn't get back home fasts enough to move my car onto my driveway and it was towed and still no reply. Why issue the parking pass? Still, have yet to hear why. To make matters worse it was only Mother's Day, had to return my gift due to the $350 fine. read more

After dealing with Kai I was ready to change the review I left to something slightly more positive but even with his incredible efforts nothing improves because he is only one person. He went out of his way to help but I have still yet to see any concrete results or improvement and at this point its just spinning my wheels to keep trying. The filth is still all over the grounds and the noisy obnoxious people are still noisy and obnoxious. Our property has had no visit from CMG in weeks which leaves people with the only option being to call CMG's office which is hit or miss as to whether you will get through and speak to someone who might help. How is a company that is obligated to have a representative here one day a week not able to send someone over? If the regular person isnt well or able to be here then why not send someone else? They dont feel the need to do that, CMG seems to think it is perfectly fine to have no one here for weeks at a time. Overall I have to stand by my last review because it just doesnt seem to change no matter how much complaining someone does. If this company is managing your HOA you will get substandard service, no oversight and a lack of action when you need it. Im moving out of here in a week and feel bad for the people who are watching the decline and stuck here for whatever reason. read more

Kai, sent the email to Alyssa a month ago! No response at all in a MONTH! This is unacceptable. Our vehicle was threatened to be keyed by another Resident and it seems no one at CMG cares. The HC spots are first come first served. We are seniors and both have two knee implants. We have HC plates on our vehicle! But now afraid to park in what is closer to our condo than our covered parking spot, By threatening us and because our neighbors all know what she did, no one else feels comfortable parking there! So she wins! Sad that a young person who I have seen running with her dogs feels she has the right to be the only one who can park in that HC spot. She has a handicapped placard but windows are tinted so cannot see if it is valid or even hers, she lives with her mother so may not even be her's. We need security. Last week a neighbor looked out her window to see a homeless women changing clothes outside her first floor condo under the stairs and peeing in the bushes. I informed our HIA president and he replied we should be happy we didn't find a dismembered body in the dumpster like they did at Copper Sands! read more

There is a failure to address the concerns of the community and the board and just lip service is the only solution. So had to term the contract read more

This is the worse HOA I have ever had; I can see they have done many others in as well. I paid for my HOA dues for an entire year, in Jan. 2019. In May they said I had a credit. I thought I had overpaid when I bought my home. NOPE. Now, I had to turn around and write another check AFTER getting A HARRASSING LETTER from them stating I WAS OVER DUE by 2 months plus fines! They graciously removed the fines! WAIT. WHY fines? I was the one who PAID FOR A YEAR! WHY SHOULD I BE FINED!!!! THERE IS SOMETHING WRONG WITH THIS HOA .... BIG TIME. FUNNY. Their harassing letter came after I kept asking them WHERE OUR DUES were going when the GARDNERS NEVER SHOWED AND our bushes and trees looked like a slum in back with dog feces, etc. Now, they finally came, one time in months, and the bushes they cut back look dead along with the trees. They neglect to pick up dog poop and litter. I WANT to know what I am paying for when all summer they came one time? WHERE ARE THE DUES GOING TO ? Why hasn't the board members done something about this? WHAT A SHAM OF AN HOA. This is what the bushes/shrubs looked like for months. A few examples of the bags of trash I picked up. Dog poop throughout decorative rock. WHY SHOULD I PAY DUES TO THIS DOG AND PONY SHOW OF AN HOA!!!! IS THIS WHAT THE STATE OF NEVADA ALLOWS? read more

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Oh God where to start. Don't expect a call back, maintaince, security, working amenities or any general care given from this place. You can email all day and never get a response. They allow illegal activity and screw everyone on HOA fees. If you like scorpions and dog poop it's all over the place. HOA fees have been inflated to 300 dollars. For a condo its ridiculous to pay half your mortgage to just fees. There is no service and employees will only lie about getting things done. Avoid any property they manage. Hopefully they get sued for all the mishandled funding and shady practices. Run if it's not too late read more

You have to give 1 star to submit a review & Community Management Group deserves 0! They are the worst business/HOA I have ever had to deal with. I give them 5 stars for being horrible, worthless, incompetent, uncaring, dishonest, lazy, unsat & 100% liars! How a business survives with a 1.4 rating & a Google rating of 1.9 is beyond me. If I ignored people, never returned calls or emails, was rude to customers, refused to do my job & made up stories to get you off the phone, I'd be fired, but this is what Community Management Group does & gets away with it. They are absolutely pathetic!! read more

Didn't know I could be harassed for parking my vehicle in my ASSIGNED Parking spot!! My vehicle was impounded last week for "non-visible" permit. 1st of all, In order to receive a permit, you have to show proof of insurance & registration. Therefore they knew that that my Car belongs in the complex. read more

I have been a property owner at Paradise Spas for almost a year now and Katie Hasan and her assistant Stacey have been dismissive when it comes to the needs of my property. The President of the HOA that manages this property is the same. My only regret at this point is not having researched the reviews on this HOA as I'm now in the process of seeking payment for damages to my property and the hardship it has caused me. From something as small as retrieving minutes from board meetings to an issue as urgent as reporting tenant behavior, this management group is slow to respond and lack empathy...that's if they address the issue at all. read more

Update. On 11-18-2021, CMG terminated the service agreement with our home owner's association. I am not surprised, as the services went from bad to worse, and ultimately nothing. read more

Community management is closed to the public due to covid. And unfortunately not handling business very well by any other means either. I asked them to set up automatic payments and was told that they will not do it by phone or by fax. They basically don't do anything at all. Just mentioned a website for everything. Guess they don't need to exist in office space at all. HOAs could save a lot of money by eliminating them. read more

Low homeowner fees do not equal poor or questionable service by CMG. They have shown a total disregard for the majority of owners; by their unwillingness to listen to areas of concern (they are happy to limit owners to 3 minutes!!) I know this is "legal" but it only proves that they just don't want to know what the homeowners feel ---WE PAY THEIR FEE!!!!!! There are, and have been many areas in which they have either taken inappropriate actions or no actions at all. Certainly doesn't help when our current board members are more than willing to allow this. We need to disassociate ourselves from this company and find one that is ethical, caring, and above all else - honest. read more

we have been living in a condo ran by CMG community for 2 years now. Within these two years, we have been so disappointed with the service the HOA provided us. The manager Maitee and her assistant Alyssa are RARELY responding on the phone and when we leave a voicemail, they don't call us back. More recently with the pandemic, the HOA as well as our board has made the decision to close our amenities even though a survey was sent out to the homeoweners and were in favor to have them open. The reason behind that is because the HOA is terrified of lawsuit. However, most of my friends's amenities in different development already have theirs open. Also, I am pretty sure if the casinos are able to be open, with some hard work the HOA would be able to find some sort of protocols (such as having the owners sign a waiver for example) so things can run smoothly. With that being said, what is the most frustrating is that our HOA fees has also INCREASED by $5 a month instead of having some sort of compensations for the inconvenience. This is really taking advantage of us in a situation that's been a financial hardship to some of us. Other than that, we love the condo so much, the amenities and the location. We understand that we are currently in a pandemic but hoping they can find alternatives so we can enjoy safely the amenities again. read more

Getting Worse, No foreseeable turnaround, unfortunate, It takes 5 minutes to burn a disk and another 1 minute to mail!!Lots of bad excuses and must mention, its done with Grace & Politeness!! Very Frustrating, Cant imagine running a business Like CMG. It will take a miracle for CMG to understand and to do as they promise timely ! read more

I would give them a zero. Their lack of response is appalling. For those who have problems you can file with the Nevada Real Estate Division for condos. Their website is https://red.nv.gov/. Although they don't do much, you can get information on record versus something let yelp. In regard to Wimbeldon Tennis Club (HOA), there has been a lack in regard to maintenance of records. Your should be getting annual audits (we haven't had one in about three years), a current reserve study, minutes available 30 days of meeting in draft form (ours aren't posted and agendas are also not posted or posted the last minute which is against NRS). The hiring of people seems to have limited educational backgrounds - for example a Vice President, now a director, was only a graduate from High School. The hiring of people are questionable, but that goes back and forth between the HOA and CMG as the last two secretaries on-site were employees of a member of the Board of Directors, a concierge/security was a relative of another Board Member who was appointed, a concierge/security individual is now a tenant living with a member of the Board of Directors. So, not all of the blame is on CMG, but the CMG should be assisting the HOA in their poor decisions. Furniture that appears from Nellis Actions is claimed to be from the Cosmopolitan (concierge then claims it's the Cosmopolitan HOTEL, ha ha), and a lot of the furniture looks like it's from the streets or Goodwill - bottom parts of chair lining not attached, items painted over and poorly painted, etc). Worse thing is continued lack of maintenance. Elevator has been out for more than 1.5 months and there are 10 floor - one elevator is working. There are frequent water leaks in the building and water turn-offs. Check out the building by walking the floors and looking at the number of holes in the walls. Check out the side loading washing machines filled with mildew in the rubber sections, trash chutes that are over flowing, constant flipping at the complex and it appears not to be with licensed individuals as they dump all their construction material in the community trash bins versus hauling it off premise. Lack of enforcing rules and regulations with ghetto appears windows lined with aluminum foil or junk piles against the window and curtains of all different colors, vehicles without licenses or expired licenses on premise,. Constant harassment such as my on-line bill payments rejected after years of no issue, but only retaliation after I filled with the Nevada Real Estate Division. Lack of keeping track of tenants. In a one bed room apartment there are 5 people living in it. Animals all over the place. On 5th floor, dog used carpet as a bathroom. On the 7th floor, people use electrical outlets in the hallway so they don't pay for electricity for their unit. All of this allowed by CMG with CMG and HOA being aware of all of these issues. . . and there is so much more to write about lack of management and care. When CMG took over, they also failed to get five years of records from the previous management company so five years of financials and audits missing although there is an on-site office at WTC HOA for records to be maintained and records could have been obtained from Board Members who stay on and on in a little cabal. There were two good treasurers and both moved, and one questionable treasurer is high tailing it out. But that is more HOA related but if things were in order under the Management of CMG, we shouldn't be seeing such chaos. read more

After several visits to this office to hopefully talk to someone knowledgeable and wrap up and ongoing issue i am left with no progress at all. This has lasted a year! The girl who works reception is VERY rude and unhappy. Good Customer service isn't something they practice. I can't believe they are able to jerk people around so much. read more