I really wish I could leave 0 stars. I haven't even gotten an appointment yet..... when I call it goes to a call center that is not in the US. Do yourself a favor and go to a radiology center where you can speak with someone in this country who can answer and actually schedule an appointment for you. I spent an hour on the phone so far my account wont come up, I can't get any help... its bad. read more

the one in Germantown is the best community radiology! great staff, caring, and had minimal wait time. i had the best experience here!

Great at being on time and staff was friendly. If you need a copy of your CD be prepared to wait an extra 20-30 minutes. You cannot order the CD by phone. You must do it in person. read more

I went to the Rockville one on Shady Grove road, not the one in Germantown. I went in for an MRI on 08/23. I was early. When I completed all of the paperwork, I was told they were running 30 minutes behind. I waited. I was supposed to get a CD of the MRI to take to my doctor. The request from my doctor was for me to get the CD and report and bring it to my followup appointment. I remembered to ask the tech for it as I was leaving as no one offered it to me. I was told it was going to take 20-30 minutes to generate. Since I was already 30 or so minutes late, I didn't have time to wait around for the CD. I called a general 888 number on 08/26 and the phone system said I could order it. I went through the process only to find out that I couldn't order it and had to go to the facility and wait 20-30 minutes for it. I call the 888 number again and talk to a person. They will let me order over the phone but that will take 7-10 business days. I created an account on the website. I can see the images, there is a grayed out button to download the images, but there is no way to download the images. The order wasn't fully read by CRA and fully completed by CRA (no disk or report given to me on the way out). Like many others on YELP, if I could give 0 stars I would. I will definitely do as much as possible to never use CRA again. read more

Kendra was amazing, Most gentle mammogram ever. Front office staff was very friendly and even provided a mask as I had forgotten mine. Their online portal is excellent as it allows you to upload all of your information before you arrive so that check-in is smooth and stress-free. read more

Every time I have scheduled here they are on time and are effective. Great at communicating and making sure that all my needs are taken care of. If you're local to the area, this is where you should go. read more

I am here at this office now to see our first sonogram and was denied access to be a part of the experience. This is a stupid policy and no man should ever be denied the opportunity to be a part of this experience. I asked to see the policy in writing and no one could furnish it. Completely unacceptable. Never coming here again. read more

Community Radiology Associates - Reception Area - Diagnostic Imaging Near Me - Germantown, Maryland

I feel that they care about patients. Also parking is free. They are also about 1 mile from home. Using their services for another screening end of year and a third next year. read more

This isn't a good location: they canceled my appointment without calling me or letting me know. They rarely answer the phone when I call their office. read more

Just finished CT scan without contrast at this facility. My whole experience was great. Easy online check in ahead of the appointment and no additional forms to fill in at time of check in, only co-pay. Front desk attendants were nice and welcoming. Wait was short and the technician (Wiley) was awesome. Very courteous and took time to get me prepped for my scan and fully explained the process beforehand so that I understood what to expect. Overall excellent experience here and would highly recommend to anyone. read more

It's been a horrible day. Had a THR in June. The surgeon who did it doesn't take my insurance now. Went to a new one, took one look at my hips and stated my Replacement hip side is over an inch longer now. Sent me to have Xrays. I could not been happier with the staff. The Technician's were amazing. Very good as making sure I wasn't in too much pain. Would recommend them to anyone that needs Xrays done. read more

This place (Germantown) is horrible, awful. Dont go there!!!! They scheduled me for a MRI at 10:00am. I was there on time. They told me that they have to re-eschedule me for later due to an emergency. They told me to come back at 11:30am which I did. When arrived they told me to re-eschedule to 6:00pm due to the people in charge didn't take lunch yet. At that point, I had already took a pill to relax me. They sent me to another facility in Frederick which have an opening at 2:30pm This is no acceptable. The receptionist was no friendly at all. What they did was an abuse. They are so unpolite. I have never been a place like that. Don't go there if you don't want a bad moment like I had. Very bad,bad,bad place. Ask your doctor to sent you to another facility read more

It's never ideal having to get any type of scan. MRI, CT scan, etc. The answering service for community radiology is super fantastic! Every time I called to make or change an appointment, the women on the line was sooo friendly and polite. I love that. The receptionist in the office was also very kind and helpful. I wish I had gotten her name. The tech who did my scans asked a lot of questions. Why was I getting the scan? Where is the most pain? Etc. I feel like you don't get that often. Someone who is actually trying to help get the best image for you. I would recommend this place any day! read more

My wife and I have been long time patients of Community Radiology in Germantown, Md for any of our imaging needs. Recently their service has suffered with confused appointments, confusing instructions, and employees who seem to really not to care about you as a customer. One month ago my wife had an xray of her spine to see if her hairline vertebra fracture was healing. When her doctor called up the xray it was so poorly done he said it was useless. Today I called to make an appointment for a CT scan. After twenty minutes I angrily hung up. After I calmed down and chilled, I thought I would try again. Seven minutes on hold and that was enough. I tried calling corporate customer service and was put on hold and advised to leave my phone number and they would call me in 24-48 hours. No thanks. I'm through with Community Radiology. read more

I wrote a bad review of them a few days back,,,maybe they were just really pooped out.. they are usually more on the ball and they are not usually so UNkind..I like going there.. but, I was not that happy with them a few days back..and the next day that I went.. they were MUCH happier.. so. they are getting four stars from moi! I do like going here..these people are very good at what they do..and they are usually quite kind and caring.. I guess we all have our ups and downs..but, at times when it is a professional business it kind of rubs a person the wrong way when you feel like the staff does NOT care about you.. but, I think that what "I" did was not that great either.. I did NOT sign a board that I thought was a board that I did NOT have to sign...I was wrong. Because of my mistake...I ended up NOT checking on what was keeping them(my appt. was set for 1:30 pm and I sat in that waiting room for two hours!! NOT great)!! Learned some lessons and next time I am going to ask about signing in and or speak UP louder and ASK somebody!! LOL!! Look staff SHOULD be more "together" but, we all have crappy days.. the first day I went this particular week.. they were NOT all together.. and that's their problem.. but, perhaps something was going on that I had no idea about.. still.. they do need to get their act together..it does NOT look good to the patients!! I can only say that we all have bad days... nobody can be perfect 24/7!!!! I still say that they are usually fantastic to go and see... !!!! read more

Very efficient and polite staff. My appointment was for 1:30. I arrived at 1:15 and was back at my car by 1:55. The staff were all very polite and caring. The facility was clean, including the restroom. I was very pleased. read more

Staff is great but why make appointments. I have yet to be seen on time. Always waiting at least a half an hour. Today I may have to cancel.

Unbelievable negligence today from radiology tech "Michelle W." at Germantown Community Radiology. She "forgot" to put the shield over me when taking X-rays and when I asked her about it, said not to worry/no big deal.... it's just radiation and I get exposure to radiation from other sources every day. When she saw the horrified look on my face, she disingenuously said she was sorry, and went about her business. What a poor work ethic and attitude - certainly not a person with whom anyone should trust their health and well being. The front desk staff were pleasant and professional. I wish the radiology staff were the same. read more

The front desk staff was nice but the actual MRI and X-ray technologists were utterly rude and unprofessional. I arrived 15 minutes early for my appointment and was called 45 minutes after my appointment time. During the MRI they allowed the next patient to sit in the room with the MRI tech as my desk was in process. This has to be against HIPPA regulations. This stranger is watching my test results and sees my personal information. They also use the same sheet, blanket an pillow for every person. I watched as they did not change it for each new person. Also I had to ask for the ear protection and no xray shield. The overall office was dirty. The bathroom was filthy and had no soap and looked like the bathroom of a train station. I would not recommend this place and furthermore will be filing a complaint with HIPPA regarding their practices. Conveniently they had a suggestion box with no cards or pen available to complete. read more

Had a 12:30 appointment at this facility, when I got there, they tell me that their scheduling people made a mistake and scheduled me for the Greenbelt location. I was rescheduled for 3pm, went well, nice staff, no worries. read more

Something is very wrong at Bethesda office of CRA. Usually there's a wait for my annual mammogram, and the staff are always overworked and pressured. But Covid appears to have shredded whatever systems there were. I was given instructions on the phone for sending in documents and waiting outside till called. But then on day of, I received texts with differing instructions on how to wait outside till called. I followed instructions on the text, and proceeded to wait for 45 minutes outside in the heat (I had biked over), for a call which never came. Meanwhile, I was calling CRA's number, which was busy but told me I could get a callback but that wasn't true either. When I finally went in, no one knew anything about any electronic system for calling us in. Other patients had done the same; they were, like me, unhappy. I proceeded to wait for another 25 minutes in a waiting room where six foot distancing was not possible, and finally told the desk clerk, who was completely overwhelmed and processing paperwork with a speed that was impressive but clearly not up to the demand, that I was leaving for another appointment. She then took my still unprocessed paperwork and ID cards, and processed them in front of me and gave them to a clerk who gave them to someone else. The radiologist immediately took me back to a changing booth where I had to wait, again, because the xray room was busy. I finally got my xray and was out of there, only 100 minutes after arriving. What is going on? However bad it is for me, it's one day. Those poor women who are working there are being harrassed and abused because of this confusion. I was only one of the patients who were outraged by the combination of neglect, misinformation, and delay. Also, the delay and confusion just makes hash of claims to provide social distancing arrangements. read more

This place (germantown) is awful. They ask the patient to come in 15-30 minutes before the appointment and then they make you wait way past the appointment time. The people are slow, and inefficient. I wonder how competent they are....their center in Frederick is much better run. Fast and friendly service that can be trusted. I usually go there but today decided to come to germantown fir the convenience. Big mistake. Almost 30 minutes past my appointment time and I'm still in the waiting room writing this. Sad. read more

Terrible front desk staff. After waiting for thirty minutes after signing in, I went to the front desk and asked for an x-ray. I was told to sign in and have a seat and wait. After explaining that I had been sitting and waiting for 30 minutes after having signed in, I was told that my paperwork would be filled out promptly I sat and waited fro another 15 minutes.When handed my paperwork, I was told that I had not signed in and to do so next time. I received no apology after I showed them where I had signed in 45 minutes ago. I then had to wait another 20 minutes to be called in for an x-ray that took all of 4 minutes to complete. As I was leaving I was sarcastically thanked for my patience. I would not recommend this place to anyone. read more

The radiology services are fine and the radilogists are professional, BUT beware of the billing department. I have experienced multiple billings after payment, with threats. I tried finding a person to talk to, leaving messages on the website and writing letters to no avail. I think that they do this on purpose to get more money out of patients. Pay at the time of service and get receipts. Be prepared to prove you have paid. read more

Went for ultrasound and the technician had about as much personality as a turtle. She was aloof and not very pleasant with no smile. The worst of the experience was they did not fax my xray results to the doctor. I waited and waited. Finally called doctor and they said they did not receive results! I guess if cancer is found it really would not matter much to them. They need considerable training on service to the people they are imaging and they need some computer training on how to transfer records particularly when the customer is dealing with pain! read more

Fabulous, fabulous, fabulous! I have (unfortunately) had something like 5 or 6 MRIs in the last three years. They have all sucked to varying degrees. Today I went here for an MRI on my ankle- and this was the only time I've ever had a "good" MRI. The girl at the front desk was far more friendly than any medical front desk staff I've encountered. They took me right on time- early, even. The tech was a really nice guy- friendly, and AWESOME at what he does. This was the first time I haven't had to re-do images because of motion or some other small thing. He moved through the whole thing waaaay faster than any other tech I've ever had, so that was beyond fantastic. He had my images ready for me before I even left the room! I got in and out of there in about 30 minutes. Fastest, easiest MRI I've ever had. Now... if only they could control the results and make me magically NOT have a fracture... read more

I just got off the phone with the billing department and I am very frustrated. I received a bill for over a $100 dollars for a procedure that I had done over 3 months ago. Back in June I found a lump on my breast and was ordered a breast echo. Since Community Radiology is located on the same building as my Doctor's office, I stopped by to check if they took my insurance(to make sure it was going to be covered), as I walked in a 1 or 2 other patients were behind me and I heard the front desk person say out loud " I guess the bus just stopped by" I tried to ignore the comment and approached the front desk. I proceeded to the front desk and asked if they took my insurance, they asked me if I had been there before and I told them it had been a couple years. I gave them my insurance card and they confirmed they did. I went head and scheduled an appointment for the next day, the front desk person went ahead and made a copy of my insurance card. The day of the appointment they reviewed my information and at no point did they tell me my procedure was not going to be covered. So I was very surprised when I received the bill 2 days go. When I called the billing office and explained the situation the person proceeded to tell me that they do take my insurance that is why They deducted $38 dollars from my bill! I commented that the information I received from the front desk was deceiving, she proceeded to tell me that next time I should call my insurance. She is right that would be the must accurate way,BUT when you are scared that you have a lump on your breast and it could be Cancer or something, your not thinking straight and you trust the information the medical personnel tell you! I WILL NEVER GO BACK THERE OR RECOMMEND IT TO ANYBODY. read more