Driving up and seeing it is in a strip mall (by the Aldi and Target) was, I admit, a bit…read moresurprising. But, getting past that, it's a nice place with great staff and very professional, compassionate and caring staff, both in front office and in the back (technical) staff. Comfortable waiting room.

I have been here on two different occasions over two years, and both experiences have been…read morepleasant. The front staff is efficient and medical team is very caring and patient. I would recommend this place because of so easy to get to and the staff is wonderful.

This is my second visit to Community Radiology and unfortunately my last…read more A couple of weeks ago, I came here with my daughter and experienced the same issues. Once again, we were told to arrive early for check-in, which we did--only to wait 45 minutes to over an hour past our scheduled appointment time. It took 30 minutes just to be checked in, and once we were finally called back to another area, we waited there for an extended period as well. To make matters worse, the test being performed required a full bladder prior to the appointment. By the time the test actually started, we had been waiting nearly two hours while holding a full bladder, which is extremely uncomfortable and completely unacceptable. If you know your facility is understaffed or running behind, patients should be notified in advance. There is no respect for people's time here, especially for children and for procedures that require specific physical preparation. I will never return to this location. I will continue to support American Radiology in Columbia, MD, where wait times are reasonable and, more importantly, patients are called ahead of time to reschedule if staffing issues arise. That is what real customer service and patient-centered care looks like

I called for an appointment and was told I needed a preauthorization for an mri. I do not. But…read moretheir insistence delayed my treatment and pain relief. I called my insurer and confirmed ii dont need a preauthorization. called for an appointment and made an apppt right away. The scheduler says some schedulers automatically you need one because UHC is so difficult to work with. Day of scan wasn't any better. the front desk intake woman was RUDE, cold and intimidating, which i assume was her game all along. No need to treat patients like people. the machine was basic, no music or visuals to help you through it, No message asking if I was doing ok, or telling me how much longer the test would take. But they were pleasant and competent. when I left I was given the requested disk promptly. But was told results would take 3 - 5 business days and another 3 for the report to be posted to the patient portal. Find another place to get your MRI.

Went for x-rays. Staff was very nice, but after taking me back and doing most of the views my Dr…read morehad ordered, the tech told me "they" couldn't do the last one at this location and I'd have to go to the White Oak location for it. White Oak is bigger and the waiting room was full of people. When I got seen, I learned that the only additional x-ray I needed was just a slight tilt of my leg, and that the issue was that the tech at Lockwood just didn't know what it was (the name of the position). It was so basic! Very frustrating that I had to go to this extra effort and take additional time for something so simple. The nice tech at White Oak was sympathetic and surprised I was sent there as well..

Not bad. I like they deliver the results to you as well as your doctor. They in fact first…read morediscovered a rare cancer in an MRI. I would say a major complaint is they would insist on a copayment before service and when I had Medicare as secondary due to being a dependent of a disabled adult while younger they would incorrectly charge a copay when they shouldn't have. The first time I did got a refund back and kept getting the runaround. In the future I got checks back.

I had an excellent experience while getting an MRI at CRA. The staff is absolutely wonderful. CRA…read moredefinitely gets an A+ for customer service...at least in person. I did have a bit of trouble finding the right person to speak to on the phone. I'll say that the two women women working at the receptionist desk during my visit were extremely nice. Setting an appointment was a breeze, and CRA provides an option to complete all of your paperwork online before your visit. Checking in was also a breeze. Although I arrived about 20 minutes before my check in time (just as a just in case since I was a 1st time patient), they let me start my MRI a bit early, which was great. Just like the women at reception, the MRI team were super nice too. The facilities were quite clean and looked maintained. However, I was a little concerned that the warm water in the restroom was white even after running the water for a couple of minutes. CRA/medical park has a decent number of free parking spaces, which is becoming more rare these days, so that's one less thing to worry about. Actually, the parking situation is why I arrived earlier than my check in time, because it seems impossible to find free parking in this area. Fortunately, you will not have that problem at CRA.

On the morning of my appointment, I walked into the reception area and said "Hello" and no one…read moreanswered. There were four female staff members behind the desk talking to each other - customer service sucks!!!!!! BUT the professional that took the test was very friendly and informative.

Wow. I cannot express how grateful I am for everyone's care. 2 friends recommended their office & I…read moreleft with extra cards to hand out if anyone I know ever needs their services.

GO ANYWHERE ELSE! If you do come here you can expect billing and insurance claim issues. DON'T PAY…read moreANYTHING OTHER THAN A COPAY! Had service in 2024 & I'm still dealing with billing record issues and collections. They owe me $!

As I entered, I noticed the waiting room was very bright and clean…read more I went to the window and was quickly checked in, then given some paperwork to fill out before I was called back. As I sat down, waiting to be called back, I noticed an underwater beach scene playing on the television. The water was clear and you could see fish. This is the closest to snorkeling that I will come. It was very pleasant imagery with soft ocean sounds. So soothing to the eyes and ears. The sound was broken by my name being called to go back. I went to the back and was asked my name and birthdate as well as a series of body medal related questions. I was given a room to change in as well as a key to lock the door. After I put on my gown it was off to the X-ray room where I was given earplugs and instructed to lay on my back on a table. A pillow was placed under my legs and what felt like a head brace was placed on my head to keep my head still. I was then inserted into what looked like a giant white tube. The test lasted about 45 minutes. While I was in the tube I heard a series of banging noises as well as what seemed like energy passing around me. After the test was done I changed my clothes and went back to the waiting room to pay my co-pay as well as receive my disc and receipt. The staff was really nice and informative. I recommend this location and would go back if I needed to.

I was told repeatedly by CR that my Dexa bone density scan would be fully covered by Medicare…read more Medicare covers it every 2 years (3 years since my last one). They entered an additional GA medical code at the end of the Medicare code, which meant to Medicare that the scan should not be covered. When I called asking to change the code so Medicare would cover it, they said my signature approved the code -- something I would not have done if they hadn't told me each time I spoke with someone that the scan was fully covered. This strikes me as potentially being fraudulent or unethical. They tell you one thing but then hand you a pile of papers that each needs to be signed and you have no chance of actually reading the legal-eze (even if read you might not understand it). Medicare only pays $45 for the scan but they are billing me nearly 3 times as much. What they did may be a way to increase their revenues for a low-profit procedure.

Went in for MRI with contrast. The Male technician attempted 3 times to start a needle in both…read morearms, then my hand, was unsuccessful. Each time he attempted to start the line, he dug deeply into the areas, I screamed & cried from severe pain of him digging almost to the bone of both arms and my hand. His attempts were unsuccessful. He mentioned this to the nurse, who responded it wasn't their fault they weren't able to find a vein as i was leaving this location. This facility should be investigated. It's been 3 weeks and my hand is still bruised. Assuming she was a nurse, she made no effort to see if she could assist, not a place to ever return. They both were of different cultures, not caring. The pain I encountered would never have occurred if Male tech had asked for assistance initially, but he punched the needle deep into the veins, and wasn't able to start the medicine. Three strikes, I returned to put my clothes on and left.

Las mujeres mayores de esta oficina son racistas con los pacientes hispanos. No entiendo por qué mi…read moreesposa sigue buscando sus servicios después de las numerosas veces que esas mujeres le hablan con despecio sin respeto O sin compasión. Trabajamos duro al igal que ellos, pero ser tratados injustamente porque no podemos hablar inglés adecuado es inaceptable o profesional.

I came for x-rays after being referred by my chiropractor. After being x-rayed they were unable to…read moregive me the results as their CD burner was down. They told me to return the following morning and they should have them. They did not. I ultimately ended up late for an appointment. One of the reps ended up emailing a video of the x-rays. I will NEVER come here again.