I've been coming here for a few years now and I'm always treated with respect. I originally came in…read morebecause my Dad had been coming to do his banking here and opening up the occasional CD account. I met Gill during a visit while attending Dads account and he helped me start my own CD at an exceptionally good rate at that time. He actually remembered my Dad. I have returned to renew my CD here and each time I'm attended to quickly and respectfully. I also enjoy the ease of their online bill pay, easy to learn and use. Gill, as well as the whole team there seems to want to bend over backwards to accomplish my tasks. I will continue to return to this bank in the future.

Bank of America literally stole money from my business account. Over $300!!! And refused to give it…read moreback. We are in a class action lawsuit as we've learned they have stolen millions from other business owners just like myself. They'll literally steal from you. Can you imagine a bank pulling money from your account when you've done nothing wrong!!! Bank of America is now a scammer, they will change things without you knowing or your approval in order to steal your money. I can't wait to move forward with our lawsuit and not only get our money back but sue them for fees incurred and fraud. I'll never do business with them again, 25 year customer at that. You've been warned.

As a small business we have been with BAC for 25yrs. With COVID we, as other faced financial…read moredifficulties Zach and his team were beyond companionate with our situation, helped with PPP loan, connected with us every step! AMAZING people! They never have let us down - companies are defined who they truly in bad times BAC and there staff I can't Thank you enough!

Very helpful, always friendly. Best customer service for our business that we have had yet in over…read more60 years. Online accounting security goes the extra mile, loan officers are the best around.

Horrible online services. If you don't log in at least once a month they cancel your online ID and…read morepassword. Constantly getting locked out of our accounts. Haven't used the ATM yet, but I assume I will have the same difficulties. Long waits or no service on weekends for phone help also. Then if they do agree to help, it will take at least a day and a half to get anything done to fix the issue. Very poor practices. However, when we go into the bank, the service is very good. It is their online practices that give me fits!

This is the best F&M in San Joaquin county! Quick service and super friendly staff. I purposely…read moredrive past 3 other locations to go to this one. Everyone is very helpful! Love the tellers at F&M on Pine!

I have had multiple experiences with this bank over the years and the majority of them have been…read morenegative. I opened a teen account for my son years back and when it came time to close the account, they kept refusing. I went inside in person because I assumed there was some sort of miscommunication and they still refused to let me close the account. I took out all the money and they said they wanted to keep it open "in case he ever changed his mind". I had been there for over an hour and had tried multiple times to close it online and I just couldn't waste any more time. I honestly should have reported them for fraud at that time but I still had another account there. Looking back, it was probably a part of the fake-accounts scandal they were found guilty of. Another time I was having an issue with my account, I went in to talk to someone and the only reason I am not giving one star was that they were prioritizing non-english speaking customers, meaning that although I was waiting first, they took another woman before me because she did not speak English and the agent that opened up was bilingual. I am not complaining about that, I actually thought that was very thoughtful and that's why they get an extra star. Overall this is definitely a 1 star bank but at least this branch cares about vulnerable customers. I recently got a credit card from this location and I have had it less than a month but they freeze my card after every two transactions so I just cancelled the card but it was a nightmare. I should have known better and will never do business with this bank again. I recommend you don't either.

Terrible attitude over the phone, couldn't get help because "you called the branch" and put me over…read moreto the customer service line without any explanation. I already wasted TWO DAYS trying to get a hold of them because I thought I had over draft or over charge protection but they don't seem to know how to care for their customers.

I did part-time work in the Lodi area for someone whose business checking was with F&M. I used to…read morecash my checks at the now closed Cherokee Lane branch, where, after cashing my checks there after a while, I was treated as a valued customer, ANYWAY! So, yeah, I opened an account with them "banking as good as it gets" not just their motto, but their actions. Free checking! No minimum balance or direct deposit requirements, believe it or not! While my tellers from Cherokee Lane went to Pine Street, I feel just at home at the branch on West Kettleman.

My favorite bank to go to. Every one is very nice and helpful. I've been banking with them for…read moreabout 8 years and love them. This is my favorite branch in Lodi.

I went to F&M Bank and unfortunately had the worst customer service experience. As a USAA customer,…read moreI don't have the luxury of walking into my own branch to pull out money, so I rely on other banks when I need to withdraw a large amount. After leaving that experience upset, I went to Bank of Stockton on my way to see my mom, who is currently fighting cancer. When I explained my situation to Karen, she was incredibly helpful, kind, and efficient. The transaction was quick and easy, but more importantly, she treated me with compassion and respect. After being treated so poorly at the previous bank, it truly meant a lot to be welcomed with care and professionalism. Thank you, Karen, for making such a difference in my day. In hard times, kindness goes a long way, and I am grateful for the way you listened and helped me.

REDEMPTION--I am delighted to change my review of Bank Of Stockton. Bank of Stockton has stepped…read moreup and corrected the error. I would imagine some policies have been put in place so that this doesn't happen again. I am changing my review to a 4 and not a 5 because this error should never have occurred Bank of Stockton as a whole is just awful Taking deposits meant for one account and incorrectly depositing them. Then they say Oops oh well, can't help you. Geeze I never thought a small local Bank could be as bad as Wells Fargo but Bank of Stockton has proven that they are no better than the big banks.

The ATMs are always down and the supervisors/managers are rude and do not help customers who have…read morebeen with them for 20+ years. Find another more convenient bank if your in the market. I use to enjoy the localness of this bank but they have really gone down hill and are very disappointing.

Ok, So the staff at this credit union (both Branches) are amazing, my main issue is the serious…read morelack of technology and the limitations that are put on the patrons because of this. Maybe I'm spoiled because my main credit union is in Los Angeles and they have to compete with many other financial institutions and if they didn't have the ability to do a simple ACH transfer to another financial institution I don't think they would be around. So technology is mainly the issue here. There is good though, The Bankers are super friendly and always trying to help, its local so I get to keep money in the local economy as Local Credit unions tend to lend local more often than not. The whole technology thing might be a deal breaker as I am a small business S Corp and I need to be able to move things in an out of my accounts. (seriously I really don't want to leave) but if I cant figure this out I will find a credit union that does. As I will never use a bank like BOA, Chase or Wells again.

I have never had so many problems with a bank before. Ever. I'm closing all my business and…read morepersonal accounts and will never do business with them again. I waited 2 hours inside the bank just trying to change an error they made, it should have been done in minutes instead took hours. Only to find out later in the day absolutely nothing changed and I have to go back in the bank again!!! I urge you all to not do any business with them. Totally Incompetent. Not just the employees but their online system is horrible that even an over the phone employee acknowledged it saying they are always having issues. This is just one of many dealings I've had with them that just never seem to get fixed. It's laughable and unbelievable at the same time. You've been "officially" warned. Why waist your time now and in the future when there's so many other options.

My experience with this branch was amazing customer service at its best. From teller to branch…read moremanager all were there for me! I am so grateful for the support they gave me. They have my complete trust and respect.

Not Happy- I will update when I see an improvement- Someone already responded to this review- I've…read morere-worded it and I'm hoping things just get better, overall- It's hard these days for business' and for customers alike. I just wanted my credit union to be there for me when I've been depositing my automatic payments to them for the past 27 years! My credit score isn't great- but 5 years ago it was worse and the FCCU, stood by me, that's how I was able to get an improved credit rating( by a credit union that was supportive. This Valley Strong, seems to be doing the least. As I said above: I will update when I see an improvement.

VSCU is one of the best Credit Unions to be a member of. Customer Service is incredible.read more

I went into this location in Lodi to complete a cash advance with my USAA debit card. A gentleman…read morebegan to assist me, but when he asked the teller down the way about the transaction, she loudly responded from across the way that it could not be done without Executive Director approval, which could take hours. She never walked over to address me directly and instead chose to speak over everyone in the branch. This was unprofessional, embarrassing, and completely inappropriate in front of other customers. She apologized to the customers waiting . Check the cameras ! I was calm even after getting off a 16 hour shift as an officer and driving hours away . I explained that the funds were urgently needed for my mother's cancer treatment. My mother is on her deathbed, and I had just driven three hours from the Bay Area in traffic . The lack of courtesy, empathy, and professionalism shown at this branch was appalling. I later went to another branch where the cash advance was completed without issue, which makes the refusal at Lodi even more unacceptable. The service here left me with a terrible impression of F&M Bank. In a small community like Lodi, customer service should mean more, not less. This branch needs serious review and staff retraining. The way I was spoken to and dismissed is not the standard any bank should allow to represent its brand.

I usually avoid this branch because the employees there are so unfriendly. All the other F&M…read morebranches are amazing and employees are outstanding. I went through the drive-in line at this branch, and the young woman with the piercing on her chin took my check and my debit card without saying a word and then disappeared for about 15-20 minutes without any other communication. After 15 minutes I rang the bell and no one came to the window. Three minutes late another young lady came out with a glare on her face and handed me my debit card. I asked why it took so long and she said that she had to verify with the person who wrote the check (I deposit these monthly). And that that was all the information that she was willing to provide me. It was an extremely rude interaction and I have been so unimpressed with this branch overall, I finally felt the need to leave a review. All other branches have been incredible. I just want F&M to know that the employees at this specific branch are incredibly unfriendly and I don't want them to lose customers because of this.