I have had a pleasant experience with every CNB in Lawrence! That being said-…read more I usually go to the branch inside Wal Mart. They know my name and are super friendly.. This time I wanted to take advantage of cashing in some change I saved up. Btw, this branch has a change machine...and I don't know all the specifics, but I am sure as long as you have an account there is no charge. I made it in about 30 minutes before closing time on a Saturday. There were two tellers working and a full drive-thru line and a couple customers ahead of me in the lobby. I had two separate transactions besides the change, and even with a little patience by me on waiting they were happy to help me. I haven't ever rated a bank experience, but the employees working today were both friendly and efficient.

Tamera at the Lawrence branch on Wakarusa was an absolute pleasure to work with. The entire…read moreprocess was seamless and she was very quick to respond to any emailed questions I had. It was the first time in quite a while that I felt like more than a credit score to any lending institution. Thank you Tamera! Sincerely satisfied customer, Everett

I received the text message below minus the website I called Truity CU. I LOOKED UP LOCAL BANK…read more As I do not have an account with them I wanted to make them aware. The was the young lady was nonchalant way she handled my phone call. Told me to block and delete the message.. had I been a customer I might have clicked on this text.. This bank did not want the number or website in the text

I'm doing research now to find a different financial institution. The downtick in my satisfaction…read morestarted a couple of years ago, about the time a service fee was initiated. A little later the easily-accessible branch was closed. We're eagerly awaiting the flashy space age improvements... My current issue is that in January, online vendors stopped accepting my debit card that expires in April. Truity suggested I give them my account and routing numbers but that is not easily done online, i.e., order forms want a credit or debit card number. When I pressed Truity, they agreed to send me a new card via 2-day mail. Three days later, the card still isn't here and, since Truity cancelled the old card number, I have no access to my funds. I am 70 years old, don't own a car, and have fallen ill in the meantime. I can't pay for prescriptions my doctor called in. Luckily, a friend was willing to give the pharmacy her credit card info but, still, I'm disappointed with Truity. They assure me the card will be here by the day after tomorrow, a Saturday. Until then, still no access to my money and if the card doesn't arrive on Saturday, I'm screwed until Monday.

It's a bank. They do what a bank should do. People are generally very helpful. When something is…read morewrong they fix it.

The absolute worst customer service I've EVER experienced! I called with a question because I'm…read morestuck without a service connection while on vacation and Liz at the New Hampshire St. branch in Lawrence was not only extremely short and curt, but was unable to answer basic how to questions. Why do I do business with anyone to be left out in the cold?

I've tried for months to do something SO SIMPLE. I've just wanted to close a base bank account and…read moreeither the manager is NEVER in or is on lunch. Set a time to talk and I never received a reply. I've banked with them for over 3 years and I only got the bank account because it was free if I had their CREDIT CARD. So I got the cc and they changed their policy to if you have 1 specific credit card and for MONTHS now I have had no help at all with closing an account that is slowly stacking $12 and some change every month. DO BETTER.

NOT helpful at all. The clerks are great but the management are another matter. I made the…read moremistake of reporting a internet problem with a site that tried to charge me for something that I did not order and had to take care of it MYSELF. And now I am locked out of the banks internet site entirely with no recourse to ever get back on. I live 3 miles from a branch and am 71 years old and probably will not pass the next driving test. Called them asking for a mailed print out of transactions or email of same with no results. VERY UNHAPPY with them!!!!!!!!!!!!!!!!! And it seems that the lock out applies to my home internet (or computer) as well as I tried to log on with another valid name and password to my account, and their site still refuses to let me on (is this legal?). And yes I know what I am doing, I have a college education and have been using computers since the 70's. If my internet access to their site is not restored, I will no recourse but to file a complaint with state banking commission and change banks.

Professional atmosphere from the moment I walked in. The staff carried themselves with polished…read moredress attire, respectful behavior, and clear experience in what they do. The environment was warm and welcoming, and every employee I interacted with was attentive, patient, and genuinely helpful. A solid experience overall at this Bank of America.

I do most of my banking on line but whenever I have to go in I get great service. BofA has always…read morebeen good to me. I've had issues they take care of right away in a professional way.

I am a new member of Commerce Bank, just started a checking account only 2 weeks ago, but I'm very…read morehappy with my decision to start an account here. I asked around, did my research, and decided on Commerce Bank. To show you how competative the banking industry is, I live in Topeka, KS and chose to bank at Commerce Bank in Lawrence, KS, cause almost all of the banks in Topeka are lackluster at best, in either their reviews or the way they treat their customers. It is a bit of an inconvenience that there are no branches in Topeka, but in this day and age of electronic banking, I can do pretty much everything I need to do right from home or my smart phone, so it's not really an inconvenience at all.

Cathy, the Branch Manager, is the real deal! She has helped me on numerous occasions and is the…read moreepitome of someone who cares about her community. When I opened up my small business account at Commerce, she took the time to explain everything to me and was patient while I asked dozens of questions. She's continued to provide help and is extremely quick to respond whenever I reach out. Her customer service is exceptional and I am so glad she is the one leading the team of employees at this location!

I was in the middle of trying to set up my retirement accounts when my identity was stolen. Khara…read moreLoeppke, Branch Manager, and her team were patient, responsive and helpful. Since I was in the process of setting up retirement accounts, my situation required UMB to monitor freeze my old account and open a new account, numerous phone calls and in person visits. Khara worked with her fraud team to continue monitoring my old account longer than their policy requires because several of my retirement accounts required more time to update that information. I am finally all set up and my account is secure. I sincerely appreciate her help and everyone else who works there. In my experience they are all exceptional and provided great customer service.

It's hard to write a view for this particular branch of the Midwest bank chain, mostly because…read morethey have what i would describe as beyond the revolving door status of staff changes. From managers to clerks, never has the same clerk worked their more than nine or ten months in the several years I have been patronizing this particular location. That being said, roughly eighty-five percent or so of the roughly twenty people who have waited one me here are extremely personable, helpful, and caring. The remaining fifteen percent are very much "too cool for school" in that they don't spend the time and energy required to allow you to leave a satisfied customer. Luckily, these people's tenure at the company, or at least this location, seem short lived. Also, they have gone above and beyond the call of duty on several occasions to make sure my finances stay in check over the years.

I have been banking with Meritrust for a little over a year now. After closing my account with Bank…read moreof America, I wanted to find a bank with easy accessibility. Being a credit union, Meritrust allows you to use different branches in the network (list provided on mobile app) at no fee. AND that includes using the ATM's at no additional fee as long as their part of the network. The employees are very friendly, even in the drive-thru since they have a screen where you can actually see who's helping you. I will advise that they have a high "insufficient funds" fee (I think it's about $30-$40). It does have an easy fix, you can set up alerts and automatic transfer to prevent this from happening. I love how I can pay bills and they send a check (electronic I believe) by my desired date. I used it for my monthly bills for sure. I would like the ATM to have an available pen to use for deposits. Sometimes I forget to bring my own and can't write on the "required" envelope for my cash deposit.

Meritrust took control of out credit union and it has been a down hill slide every since. They have…read morenot notified us of any changes to the way they will process automatic deposits or any other subject. The problems all this lack of connecting with their customers will cost them. This is the third or fourth time our credit union has changed hands and I do not want others to get caught in this downward spiral.

Friendly and knowledgeable Always helpful!…read more Assisting me with all the complicated financial choices

Commerce Bank preys on poor and middle-class workers with non-existent interest rates on their…read moresavings accounts and malicious practices with over-draft fees. You will never get help from someone local. Commerce Bank does not and will never care about their clients. Bank elsewhere.