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    Como La Flor Flowers & Balloons

    4.4 (7 reviews)
    Closed 10:00 am - 6:30 pm

    Services - Como La Flor Flowers & Balloons

    Floral design and installation

    Como La Flor Flowers & Balloons Photos

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    Expectations versus reality. Not even close, Como La Flor. Not even close.
    Victoria F.

    Long review below. I also tried posting a review on their website, but they reject bad reviews there and will not post them. 5/7/18 I order Mother's Day flowers, for a total of $150.30. They were delivered and looked nothing like the arrangement I had chosen. The arrangement was not good, delivered with a broken stem and dead by the next day 5/13/18 I emailed Como La Flor stating my disappointment and ask for a resolution 5/17/18 I received a reply on from Bernadette Vasquez with an apology and asking if they could send another arrangement. I agree. This would have satisfied me... had it happened 5/23/18 I hear nothing for a week; I send a follow-up 5/24/18, Bernadette replies and says she ordered new tulips, but not the ones that I want. I ask about other solutions 5/29/18 No response for 5 days. I send another follow-up 5/31/18 Still no response. I send another follow-up, expressing my disappointment and stating that she has lost a customer. I finally get a response. She asks what can she do. At this point I'm annoyed with the level of response and I tell her as much and request a refund. She responds with "I'm sorry you feel that way" (not an apology, btw) and says "Since we did deliver some flowers, can we agree on a fair refund amount?". Because I'm a reasonable person, and am over the situation, I tell her 50%, even though I believe I deserve more. She agrees and says she will refund next day to my CC. I give her my last 4 of my CC. 6/8/18 It has now been 8 days. No refund. I email her and ask if she's processed the refund. She responds same day, that yes, she has. 6/12/18 4 days later, still no refund. I email her and let her know I haven't received the refund credit yet. She responds, same day, and says she'll look into it. 6/15/18 3 days later, she tells me there's an issue with the company she uses to issue refunds. (Why they didn't tell her there was an issue before I did, I don't know.) She asks if she can send me a check. Says she'll send it priority so that I can get it quickly. I respond, same day, with my address. 6/21/18 6 days later, no check. I email asking if she has a tracking #. I get no response. 6/25/18 4 more days later, still no check. I email AGAIN, asking if she has a tracking #. I'm beyond frustrated at this point. I get no response. 6/27/18 I finally get a check in the mail. I check the tracking # online... it was mailed on 6/25 and NOT on 6/15, when she said she sent it. She's a liar. But I'm over it, so I post a review online stating how unhappy I am. She immediately responds to the review and sends me the following email: "Ms Victoria, I truly am sorry for your experience with us. As this was never our intention to keep you waiting for your refund. I felt this had been going on too long and felt it necessary to send it to you next day air no matter what the cost. If you'd like, I will send you the rest of your money to completely resolve this issue. We really did try and get you those dark purple tulips and they kept sending them different shades of purple but never DARK purple. Since we deal with fresh flower its soo hard to guarantee exact colors. Again, I truly apologize for your experience and hope that you can accept our apologies for not getting you your refund more quickly. Bernadette". I respond YES, I would like the remainder of my refund. 7/16/18 19 days later, no response and no check with the remaining refund. I send a follow-up asking if I should be expecting a check soon. She responds "Hi, Yes man, regular mail." 8/3/18 Another 19 days later, still no check. I send another follow-up. I get no response 8/7/18 Still no response 8/14/18 Still no response 8/31/18 Still no response. I file a complaint with the BBB. 11/14/18 In case you were expecting something better, nope. Still no response. BBB case closed, with no response from the company there as well. Como La Flor still owes me $75. If you've read this far, congrats. You've now seen how I've spent the last 4 months getting more and more annoyed, when it could have all been avoided with just a decent level of response and honesty. And yes, I have copies of all the email correspondence. TL;DR Flowers were subpar. Customer Service was even worse.

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    Expressions of Love Flowers & Gifts - Floral arrangement

    Expressions of Love Flowers & Gifts

    (14 reviews)

    I found a fabulous florist in El Paso, Texas--Expresions of Love (EOL). It is difficult to find a…read moreflorist out of town, but based on EOL's incredible customer service (thank you, Ashley), I sensed EOL was a perfect choice, and they didn't let me down. I wanted to send a bouquet that was exotic and yet Texan at the same time--Birds of Paradise and Yellow Roses. Extraordinary and priced fairly. The recipient was over the moon upon receiving this beauty. I highly recommend Expressions of Love in El Paso, Texas, and I will use them again.

    Be prepared to be impressed with Beautiful arrangement and Piece of Shhht Service…read more I walked in here to check them out and there was not a soul in sight for the first 4 minutes. Some lady with glasses finally came out from the back and I asked her if the hand full of arrangement on the showcase were the only ones available. In a very annoyed voice and before I could finish my sentence she said yes. I then asked if she had a catalog to choose arrangements from and she said NO I then moved on to look around the very small space to check out whatever else she had on the floor in buckets when she asked me if there was a special occasion I was looking to get flowers for. I told her I was looking to purchase flowers for a funeral service and she took out A CATALOG that somehow she didn't have before. I made my selection and paid her about $400 + for my order. I left and when I came back to pick up, some of the arrangement lacked flowers. I paid for 3 $90 arrangement and expected more than just 5 roses in each so I requested she added more roses and she complied with no push back. However after coming back up front from fixing and adding more roses she tried to charge me $25 extra for each arrangement. Mind you she only added 4 more roses each. I told her I was not paying anything more than what I had already paid and this lady laughed and said sure just take it then. The arrangements were beautiful, all of them! however the treatment I got was complete trash. These people acted like I was bothering them.

    Flowers by Liza - Choose from our thoughtful Sympathy and funeral flower arrangements and show how much you care.

    Flowers by Liza

    (12 reviews)

    Liza went above and beyond!! Very attentive and patient with my request. She guided me through the…read moreselection and payment process. Shared the photo when completed, AND shared how the recipient (family of the deceased) their feedback. I am truly grateful for her support. Strongly recommend her floral shops for your important needs.

    Definitely deserves 10+ STARS!! I can not thank you enough…read moreLiza! I was in desperation trying to order a flower arrangement for my dear friend and former supervisor's funeral. I was calling from California and I had called a couple of other florists in El Paso who couldn't do it due to lack of flowers or they were closed. It was on Saturday February 14th. I then called "Flowers by Liza" and their listing stated they were closed Saturdays and Sundays. I called the shop phone number anyway. Her recording said I could text to her other number. So I text the obituary viewing/funeral information for Monday Feb 16th and Tuesday Feb 17th and prayed hoping to hear from her. Wow, she returned my call and stated she could have my arrangement ready for delivery on Monday. Well, not only did she do mine but I also had a friend in West Virginia who wanted an arrangement too! I made the trip to El Paso and got to see both arrangements at the viewing. I was in awe! Well worth it! They were sooo beautiful and I had to hold back the tears!! The day after the funeral, I was leaving El Paso, I had to stop by her other shop on 7115 N. Loop Drive-B (Yellow Bldg) and meet her in person. She was their and I thanked her, her husband and her flower designer again for a fantastic job! They went above and beyond! I highly recommend her florist shop! I just wish I had friends in El Paso so I could order more arrangements from her! THANK YOU AGAIN LIZA!! I hope this review brings many more customers! One more thing...call your order in versus doing it online.

    Angie's Flowers - Gorgeous Ramos buchones by Angie's Flowers!

    Angie's Flowers

    (98 reviews)

    $$$

    Amazing place very nice! treated me very nice and will try their best to fit your needs!read more

    I ordered same day delivery for my aunt on Mother's Day. I am very disappointed that the flowers…read moredidn't look remotely like the ones I purchased. I understand that florals aren't as easy accessible at this time, I'm not very picky, I didn't need them to look exactly like the picture BUT I would have hoped that they would've looked the price they are worth. Not only were the flowers completely different but what I chose had much more flowers than what my aunt received. I paid the extra $10 to be delivered earlier in the day and I do appreciate that I purchased same day at 11am and they were delivered by 2:30pm. I would have given 5 stars if they looked the same level of beauty even if they weren't the same. What I purchased doesn't have the small white flower fillers and I loved that so I was disappointed in what she received. With delivery it came out to $104.30 I just don't believe it was worth that price. Those flowers are cute where I would be fine if it's something I got at Albertsons and delivered myself. The ones I got my mom for $22 were so much more full and unique. It was my first time ordering flowers from El Paso and I had really high hopes here. ------------------------------------------------ I want to update my review. When I posted this the manager wrote me with in minuets and I called her when I got the chance and she handled everything great. I absolutely appreciate I was not only contacted immediately but she fixed what I was very unhappy with. They not only sent out a new bouquet of flowers to my aunt right away but added something else to the order. I am glad this company cares to reach out and make their customers happy. Which I am. So, thank you for sending beautiful replacement flowers.

    Karina's Flowers - Most beautiful long stem roses arrangement. You get what you pay for

    Karina's Flowers

    (12 reviews)

    $$$

    This is the ONLY place I'll b purchasing flowers from now on 4 local deliveries 2 my mom, friends,…read moresympathy etc. After wasting accumul8ed thousands of dollars on flowers from other places, I've FINALLY discovered a place that is HONEST, Professional, Reliable, uses no gimmicks 2 get ur biz (sticker/check~out shock), & has QUALITY flowers & ensures ur recipient(s) actually GET what u PAID 4!! It is ATROCIOUS what some other so~called florist shops do, I used 2 work @ a florist & most of these places severely abuse their substitution policy which is supposed 2 put the same value/like flowers in place of what is no longer available, but most places r Guilty of the far substandard practice not 2 mention lack of service that includes replacing what u purchased w/ something less than equivalent 2 weeds w/ a bow on it... Cough~cough: FTD/Teleflora, Ava's & 1-800-Flowers! Shame on those outfits which were bad enough when they used 2 fill so~called arrangements w/ cheap fillers which gives them a much higher profit margin while RIPPING OFF CUSTOMERS but now they're even Worse!! Ur recipient will get NOTHING like the represent8ion & if there r even any flowers @ all, they will b DEAD. Shame on those INSANELY EXPENSIVE oper8ions who think because ur recipient is in another city/st8 u won't find out. HELLO... every1 has cameras on their cell phones!! Enough venting about all my bad experiences w/ OTHER places & back 2 singing the PRAISES of Karina's. I used 2 order from Coronado Florist back in the day which is no longer in business, but how I discovered Karina's as they were now their #. I placed a fairly large order w/ them via their web~site 4 the family of my deceased childhood-high school sweetheart. I ordered 2 different arrangements, 1 was a handled picnic basket filled w/ an abundance of lavendar & white blooms such as roses, snapdragons, cremones, carnations, daisy poms & hypericum, accented with variegated pittosporum & paired w/ a celebr8ing Life Sympathy book. The other was an adorable 'medical mutt' arrangement part of our their signature a-DOG-able® litter, made of fresh white carnations, vibrant poms, solidago and waxflower made 2 look like a Doggie Howser surgeon (which was 2 perfect as the deceased was a vet in their former yrs, then l8r became a Dr of internal medicine). I also went w/ the hand-delivered comfort basket of Deluxe Fruit & Gourmet 4 Sympathy which included a vast array/ample assortment of orchard-fresh fruit and gourmet foods: apples, oranges, grapefruit, pears, sausage, cheese, crackers, cookies & also arrived w/ a small hand-designed floral bouquet & I completed my order w/ a Large Butterfly Shaped Sparkles Mylar balloon. Shortly after placing my order I was contacted by the manager of the store who relayed they didn't have the sympathy book or the butterfly mylar but that he was going 2 keep me posted going around the valley 2 c if they could get it. They did manage2 find the butterfly mylar someplace but had no luck finding the sympathy book. He apologized & gave me several options: the book could b ordered & they would deliver it 4 free when it came in l8r, or he would put extras in the arrangements & gourmet basket. I went w/ the latter option as a book after the fact/other deliveries would strike me as feeling like an afterthought. I also told him that even though I didn't have the recipients current phone # that some1 should b home @ the time of delivery & 2 pls make sure it was given 2 the hands of any1 in the residence & not left outside 4 some1 2 steal &/or wilt. He assured me that he would & said they'd keep coming back if necessary till it was given directly. My recipients were so touched that even though we didn't have each other's #, they tracked down my mother 2 send a Thank U card 2 me including their # 2 call them & when I did, they went on & on about how Gorgeous & Tasty everything was & how much it meant 2 them. I've also sent arrangements 2 my mom 4 Mother's Day, her B~day etc & she always gushes, sending me pics of them bragging how Beautiful they r & how long they last & I personally Luv that they always look like what was presented/purchased!! Hope u guys get all the business that these other sorry excuses 4 florists lose. So THANK U KARINA'S FLOWERS 4 being so EXCEPTIONAL in EVERY POSSIBLE WAY & making me an EXTREMELY Appreci8ive LIFE~TIME customer!!! ;-)

    HORRID SERVICE!!! DO NOT WASTE YOUR TIME OR MONEY!!! The general manager refused to send me a…read morepicture of the flowers I ordered for a funeral. I'm out of town and needed a picture of the arrangement I ordered. Terrible customer service. The order was cancelled on her behalf because she is VERY RUDE and I went with someone else who was kind and happy to provide a photo of the product I was paying for. DO NOT WASTE YOUR TIME AND MONEY ON AN UNGRATEFUL BUSINESS LIKE KARINAS FLOWERS.

    Como La Flor Flowers & Balloons - florists - Updated August 2026

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