They did a last minute surgery on my spacey kitten who got into a "no win" fight and had an abscess…read moreon his side. They were so helpful to get it dealt with before the holiday, and good at giving post op direction. Kitten healed amazingly.

After reading all of the reviews and doing my research on vets in the area, Willakenzie far…read moreexceeded my expectations. The care felt genuine and my dog was made to feel like he was the only one in the room. His needs were put first. The upsells were what I expected and never felt that unneeded services, shots, meds, etc were pushed on us or him.

They are absolutely amazing! They don't pressure to make you feel like you HAVE TO get this and…read morethat done! Other Veterinarians just want to add so many other "Tests" that may not be needed. And our family is on a fixed income and will only do tests if and when needed. They completely understand that here! They even have an amazing Pet Plan that is VERY affordable! So, Hands Down, this place is a 10+!!!

I've been taking my dog to this clinic since she was born, but after my recent experience, I will…read morenever go back. When my dog suddenly stopped eating and drinking, I called to have her seen urgently. Despite being a long-time patient, they refused to fit her in, citing a lack of staff, and referred me elsewhere -- to EVH, which has a reputation as a last stop for very sick pets. I pleaded with them to make room for her, but they still refused. Thankfully, I took her to Veneta Vet, where they got her in right away, diagnosed her issue, and performed the surgery that saved her life. One week later, she's recovering beautifully and almost back to normal. It's clear to me that this clinic no longer prioritizes the well-being of their long-time patients. I'm deeply disappointed and heartbroken by the lack of care and compassion we received.

This review is for the receptionist Megan! This wonderful soul was so compassionate and kind. She…read moretook time to answer our questions and calm our nerves. She was beyond patient with all of our many questions. We have a sweet little senior dog with an enlarged heart. He was having difficulty breathing and needed an immediate antibiotic. Magen quickly had the vet call us in a prescription to hold us over until we could get back in to the clinic. Honestly, give this woman a raise. She is an asset to the clinic. Her soothing demeanor saved us from unnecessary panic. There are people who are angels that need to be acknowledged. Thank you Megan from the bottom of our hearts.

This clinic is amazing! Excellent care from all of the staff. I have 3 cats and 2 dogs who are all…read morepatients at Q St.

After visiting the emergency vet friday night we learned that our small 13 lb dog had a broken jaw…read more We were referred to OVRA for surgery consult. When we spoke to the reception staff Kayla, she was exceptionally kind, calming and reassuring. We were initially set up with an appointment on Wednesday with Dr Daly, however later in the day an appointment with Dr Csiszer came available on Tuesday. We came into the clinic and were greeted by friendly staff, in a very clean reception and waiting space. The office does NOT have the typical vet smell, and has plenty of space for waiting without interacting with other pets. We waited a short time and filled out paperwork, and then were called to the back. We met with a very kind vet tech, who walked through our pets health history and then took him to the back for the initial exam with the Dr. Dr. Csiszer came to the exam room to talk us through options after consulting with Dr. Daly and then sent the vet tech back with an estimate for the surgical procedure to place a plate and pins in our pets jaw. We opted to leave our pet over night to expedite the process to get him into surgery, by Wednesday mid day, he was in surgery. In total, he spent 6+ hours in surgery with Dr Csiszer, and consult from Dr. Daly. She called at 8:30 pm to provide an update on his condition and spent 20+ mins on the phone with me explaining what they did, how the procedure went, and how my pet was doing. She answered my questions and put me at ease. On Thursday we picked up our boy at 10:30am after receiving very exceptional instructions from Bettina. The check out staff was kind and efficient. While the procedure was not inexpensive, you absolutely get what you pay for, amazing care and treatment of your animal.

Our Cruz had to go for hip surgery and we couldn't be more pleased with OVRA especially Dr Daly,…read moreEmily, and April who took the time to answer all our questions and were very amazing with our sweet dog. We would highly recommend them.

We had a 15+ year old hospice cat that we took in from the streets last year. He was FIV+ and…read moreweighed 5lbs at the time. We got him up to 10lbs and he was thriving. He took a turn for the worst the past couple weeks, not eating or pooping, bobbing his head, peeing outside the box, and today he started bleeding from his mouth. He was in end-stage FIV and the vet here suspected he had a mass in his mouth that had ruptured. Today is a Sunday so our normal vet in Eugene was closed. This was the highest-rated emergency vet on Google so we went here, knowing we would be saying goodbye to our little man. When we arrived we went through the check-in process, then we waited for the triage nurse to come out to talk to us. They gathered our information and then took our boy back to be looked at by the doctor. We were brought back to a private and quiet room that had been set up to say goodbye. We waited a little bit before someone came in to go over everything with us, saying that the vet had looked at him and agreed that it was time. They brought him back in to us and gave us a nice soft blanket to wrap him with. Once we went through all of the info they left us alone, giving us a doorbell button to press when we were ready for the doctor to come back. We took our time saying goodbye. We took him out and wrapped him in the blanket and help him. It was the only love he knew - he was abused in the past and we were the only ones who ever cared for him. He was terrified of people but in his final moments he was loved, cared for, and caressed. When we were ready we called the vet in and she did the deed. She was very gentle and kind with him and she treated him with respect before, during, and after he was gone. We said goodbye and left when it was done. These people were incredibly kind and compassionate during an incredibly difficult moment. They gave us all the time we needed to say goodbye. They let our bub die with dignity and did not rush us or push us at any point. They will be our only trusted emergency vet any time our other pets need care when our usual vet is closed.

Comfortable and welcoming facility which is just what you need when dealing with an emergency. I've…read morehad to visit on a few occasions and feel like my pet is in good hands.

This place is the BEST. Took my dog in for suspected…read morepoisoning. They were great. Highly recommend.

These folks are amazing and do a great service. The care they gave our boy Wrigley was first class…read moreand explained very thoroughly. I honestly don't see how in a 24 hour clinic/hospital it could have been any better and the staff was fantastic and professional. Our boy is on the mend after having to spend the night there and has been to his new vet and things are greatly improving, thanks to EVH!

Price was reasonable ($680) for Pyometra surgery on our cat and the care seemed excellent. Shall…read moreuse them again if we need.

Our dog started limping on Thursday morning. Next day seeing no improvement i called several vets…read morein Eugene and all said it would be week before an appointment was available. I then called Eugene Animal Hospital and was able to take our dog in within 30 minutes. There was a puncture wound in her foot. Got bandaged and she was sent home with antibiotics and pain meds. Went back for a follow up visit. Wound was not healing. Scheduled exploratory surgery the next day. Removed a large fox tail seed (5/8 inch long). Dog is all healed. The surgery was less than $200. Prompt, efficient, and reasonable!

I just love the sensitivity vibe at Bush Animal Hospital…read more There are pheromone diffusers and towels for nervous cats and dogs. I had to put my beloved Tuxie Darby cat down last week, not all of the sudden, I mean he was 16ish years old. I found the entire experience designed around my emotional needs. Mr Tux made it a quick Irish manx goodbye by developing heart disease and evidencing it only for his final week. He had stopped eating and we went in to see Dr Newman to see if perhaps he had megacolon or something fixable. When we got the bad news, fluid on his lungs and body mass loss, the entire staff was very well spoken and supportive. Tuxie could not have received better care!

I wish I had paid closer attention to the negative reviews before allowing them to provide services…read moreto my little girl (my cat). The self-proclaimed manager/ owner of this establishment is either absolutely clueless and devoid of any knowledge of finance and business (e.g. pricing points, knowing whether she is making a profit or not, etc) OR she is deliberately deceitful in order to mask the true costs of the services provided. BACKGROUND: I wanted a routine dental cleaning for my little girl. I was fine with the possibility of dental extractions, as my angel is a little bit older, and I know eventually it is inevitable. I have taken each of my cats into a vet - NOT THIS CLINIC (I moved from out of state) - in the past, and felt comfortable with the procedure. What I did not know is that, unlike other clinics I have have had great dental cleaning experiences in the past, the owner/ manager of this clinic DOES NOT KNOW and REFUSES or is incapable of understanding her business' "Dental Plan" financial structure. WHAT THIS MEANS FOR YOU as a client: (1) You will be gaslit into accepting random pricing without justification. There was even an attempt to convince me that I should be happy they clipped my cat's nails for free while under anesthesia, versus the $50 they normally charge (that was the only itemized charge they disclosed to me). Ironically, during the previous visit, the veterinarian had commented that I "did a good job" clipping her nails. And nail clipping at ANY other vet has never surpassed $12. (2) You will not be able to submit a full insurance claim (ALL insurance companies require an itemized list of the pricing associated with the services provided). It would be like grocery shopping, seeing a total bill of $900, and never being able to verify WHY that total is what it is. ADDITIONALLY: The client to staff communication is horrible. Horrendous. The left hand has no idea what the right hand is doing. I have been told 3 different things (price-wise, procedure-wise, practice-wise) on the same day that have nothing to do with an adjustment of a quote. poorly managed organization. Ultimately, I am not complaining about price (I can't refute it - the manager can't even explain her pricing), but LACK of QUALITY OF SERVICE. Virtually EVERY single visit was an "OOPS!" FINAL NOTES: I am happily with a new clinic, which I transferred to the day after my sweetie's appointment with this absolute mess of a clinic.