My mother taught me that if I don't have anything nice to say, don't say anything at all. But I'm 35, she's not the boss of me anymore and this place sucks. I reserved a UHaul online and it was for a very time sensitive need. I was doing an intra-town move to a new apartment and had about a three hour window to get everything taken care of. It wasn't a lot of stuff and I was doing it all myself. The reservation was for a 5:00pm pickup. Now in full disclosure, I thought it was a 5:30 reservation because my brain was fried between working full time, studying for a big exam and trying to move. That really didn't matter for this experience though. I pull up at 5:30 thinking they were still open and that I needed to get the keys from the office. (They closed at 5:00, but again once you read this whole review you will understand why that didn't matter. I'll also note that they don't have their hours posted anywhere outside). There was a guy in the office but the door was locked; he was on the phone and when I knocked on the door he appeared very irritated and literally shooed me away with a hand gesture. Confused, I stood there for about five minutes because I absolutely needed the UHaul I reserved. He finally came to the door, unlocked it and said "what do you want?". I said I had a reservation for 5:30 for a U-Haul and he said "no you don't." and walked back into the office without an explanation. At this point I am stunned at how terrible a member of society this guy is, let alone an employee. He comes back with a piece of paper that I assumed was going to be my key and reservation but instead he says "we don't have any 10 foot U-Haul trucks left, here is the address for a place 10 minutes away that has one." Walking from my car to the office door, I passed 3 10 foot U-Haul trucks. They were in plain sight when he said this. Realizing there was no point in arguing with him I went through the process of driving across town and getting one at the other location. I ended up having to tack on several hours to an already long and exhausting day. I had several very large boxes of furniture that I had to return to the UPS store but due to this experience they closed before I could get there. I had to return the UHaul that night or be charged for another full day so I ended up having to stuff the furniture boxes into my tiny car the next day and leave the trunk hanging open to get them to the UPS store. Once I had everything squared away in the apartment I finally had a chance to look at my U-Haul reservation. Again and in full disclosure, I was supposed to utilize an outdoor after-hour lock box at the facility that had the key in it and I was supposed to text a phone number to get the code when I was there. I missed this when I made the reservation due to the hectic nature of my move. With that said, the guy I talked to certainly knew this was a reservation option and all he had to say was "did you set the reservation up to use the lock box?". But not only could he not be bothered to do that, he lied straight to my face because he didn't want to make the effort to even attempt to figure out the situation. This place is mainly a storage facility. I would crawl over broken glass to the next storage facility and rent a unit before I ever used this place. Given this experience I would never trust them with my belongings. read more

Mike and Beth were both very nice and personable. Mike showed me 2 options that fell in my size and price range. I liked that he showed me different options and allowed me to shop based on my budget and size that I needed. They were not pushy and very upfront about any additional costs. I had another place in mind but closed the deal with them because of how straightforward and easy the process was. Mike even took me to my unit to help me with my lock and make sure I was all set. Thanks again! read more

I would like to give Mike 4 stars for making sure I wss able to move my items into storage and went out if his way to help me from out of state while in route to Florida. read more

Since we first rented a 10x5x8 space for you a year and a half ago our "rent" has increased THREE TIMES and is now almost double ($88) what we were originally paying ($54). I am a restaurant owner & understand the need for price increases but this is CRAZY! They know that the last thing people want to do is move all their stuff out of storage and move it to another facility... they are literally banking on that!!! read more

The phone number you provided in response takes me to the same people that had promised me a credit for the overcharges. I asked about my auto pay when I gave the required 10 days notice as we were leaving and was told not to worry. A couple days later, my credit card was billed for the next full month (instead of 8 days until the first of the month when we left). I asked about the over charge when we finished our move out and again I was told it would be automatically taken care of. This is not true and I continue to get the run-around. BEWARE! Do Not give them your credit card number! read more

I just wanted to say what a professional staff they have here. The woman Beth behind the desk was a breath of fresh air. So many businesses have staff that do not know what customer service is. She was polite and had a smile on her face although it was quite busy last Sunday. She helped each person professionally and took her time answering each question each person had but was efficient. Great job Compass for having such a great staff. Beth deserves Kudos. read more

I was automaticly charged for another month with autopay even after giving my 10 day vacate notice.Have been back several times to get it refunded and was told it would be taken care of.Four weeks later and still havent seen a refund.Make sure you dont sign up for autopay! read more