I started Sage for my 90 year old Mom...they dropped the ball on so many occasions that I changed…read morehospice companies and the difference is night and day. DO NOT USE THIS COMPANY!! I was supposed to get a call from the director..that never happened...we were denied a hoyer lift when my dear Mom could not move...I was told it was ann expense they did not want...I also asked about supplies for her incontinence and was told that "we" ordered too much and it was getting expensive...under hospice rules, we are allowed all the supplies that we need. We were told that we needed to change nursed half way through her treatment, with no explanation. I had to call the on-call nurse twice and got no answer...I did notice that they have a lot of turnover...I had an excellent appointment with two of the on-call nurses and they went about and beyond...Calan and Dana were great..the others, not so much! You will find better care than this company that only worries about their profit...their employees have been told (and they told us) that the profit was the biggest concern to the owner.

I'm a seriously ill patient with severe, progressive, intractable pain due to advanced chronic…read morepancreatitis and related complications. I reached out to Sage Hospice, Primary & Palliative Care hoping to receive the comfort-focused, home-based support they publicly claim to provide. Instead, I was met with deceit, slander from the medical director, and a cruel emotional bait-and-switch -- not once, but twice. My first interaction with the Sage location in Tucson involved a care specialist who seemed to express genuine compassion. When I explained that I live in Sells, AZ -- a rural tribal area -- he assured me we could work around the geographic issue if I had a Tucson address for appointments. I provided one, a relative's address, and he acted as though I was a good candidate for palliative care. But behind the scenes, their medical director -- who had never evaluated me, never spoken to me, and had not even reviewed my case thoroughly -- labeled me a "drug seeker," claimed I was "seeking for high doses of opiates," and refused to provide care. This reckless accusation came without a single clinical conversation. I have extensive medical documentation confirming the severity of my condition. I was seeking palliative care, not addiction services. Furthermore, I have NO history of addiction, it does NOT run in my family, and I've never abused pain meds. I was and am seeking RELIEF for my uncontrolled severe pain, pain that has utterly debilitated me and destroyed my life. But instead of Sage helping me, I was cast aside and stigmatized. That alone would have been enough to earn this review. But then, several weeks later, Sage reached out to me again, asking if I still wanted services. Desperate for help, I said yes -- because I'm suffering every day with no relief and no one else will help me. They gave me hope again. Only to betray me again. After this second round of false hope, I was finally told the truth: Sage "refers out" for pain management -- meaning they don't actually offer palliative care at all. For crying out loud, the verb "palliate" means TO RELIEVE!! Pain management is the cornerstone of palliative care. I used to be a hospice nurse in the past, so I am very well-versed on palliative care, both end-of-life palliative care (hospice) and palliative care for a serious, life-altering disease (which is what I need badly). To claim to offer palliative care but refuse to actually treat pain is misleading at best and fraud at worst. Refer out to WHERE? In southern Arizona, pain clinics are almost exclusively interventional-only, which means they reject patients with complex, high-level chronic pain unless they agree to invasive procedures or stop taking all pain medication. I am far too sick to endure their hoops and unethical demands. What Sage is really saying is: "You're on your own." Sage Hospice, Primary & Palliative Care falsely advertises compassionate care and symptom relief, but they do not treat severe chronic pain and they will stigmatize you behind your back. They will waste your time, raise your hopes, and disappear when you need them most. If you're suffering and seeking real palliative support, avoid this company. Their actions left me more isolated, demoralized, and abandoned than ever -- and I am still in excruciating pain.

I flew to Scottsdale to have a few procedures done and I was blessed to be taken care of by nurse…read moreLisa during my overnight stay. She was a true Angel. So gentle, kind and caring. She truly has a gift for serving others. She made me feel comfortable and explained what she was doing before she did anything. The amazing part was we had both moved to different parts of the United States, but after talking some we realized we were from the same state and knew the same friends. What are the chances of that? Only God could have orchestrated something like that. Not only did I have an amazing nurse that night, I gained a friend!! I wish there were more nurses in this world like her. Thank you nurse Lisa, AT

They are caring well trained and professional! Care quality…read moreis top of class I had a big 2 day back surgery, very painful but so well cared for at my home

I have been with Navi nurses for over a year now and it has been truly a blessing to be a part of…read moresuch an impactful team of nurses. I have watched families lose hope trying to find competent and caring medical attention that their loved ones so desperately need. Families find answers and hope with our nurses. Navis nurses provides a customized care plan and a close nit team of nurses who provide undivided attention and care. I couldn't imagine a more rewarding company to be a part of.

I engaged Navi Nurses to support my elderly father, a vulnerable adult living with dementia,…read moreblindness, and epilepsy. Because I manage his care from 5,000 miles away with an 8-hour time difference, I needed an agency that was organized, communicative, and clinically prepared. While the initial intake call was reassuring--I was promised that a single dedicated nurse (Ashley) would handle both an introductory visit and a crucial upcoming neurology appointment to ensure continuity--everything following that call was complete operational chaos. Dangerous Lack of Clinical Preparation: The primary reason for the neurology visit was to manage a safe medication titration schedule and handle lab work for my father's epilepsy. Despite emailing a medical summary in advance, speaking to Allie on the phone for the better part of an hour, and texting Chi two days before the appointment, the neurologist's office emailed me the following day without the faintest idea about the reason for the appointment. According to the neurologist, the person sent by Navi Nurses brought zero medical context and simply told the doctor that she had only met my father 30 minutes prior and knew nothing about him. Broken Continuity & Lack of Planning and Communication: Despite explaining my time difference and the critical need for consistency for a patient with severe vision loss and dementia, Navi Nurses swapped the assigned staff at the last minute. The replacement texted me minutes before the visit at 10:00 PM my time. After I had already prepared my father for one specific person, this sudden swap added unnecessary confusion and distress for him. Extortionate Cost for Zero Value: In total, this single appointment cost me $760--a $250 initial setup fee, $350 for the nurse to accompany my father to an appointment just 10 minutes away, and $160 for the transport vehicle. Paying nearly $800 for what amounted to an unprepared transit chaperone rather than professional care navigation is completely indefensible. Administrative & Billing Disarray: Basic onboarding failed due to date-of-birth errors on their platform. Worse, after paying the $250 fee, my saved credit card was recharged $350 without explicit consent. Despite paying the remaining balance in full on July 23rd, billing emailed me again two weeks later asking for another $350 payment. Navi Nurses charges premium prices while delivering disjointed communication, zero clinical preparation to physicians, and sloppy financial oversight. If you need dependable, prepared, and accountable care navigation for a vulnerable loved one--especially from a distance--do not trust this company. I will not be using them again.

They don't do what they have agreed to. Supposedly, all of the workers speak English, which is not…read morethe case.

I cannot say enough good things about Monica, Lisa and their team from Gentle Care Home Assistance…read more Over 4 years my mother's care went from minor daily check-ins to close to full time care as her eye sight went from poor to total blindness due to glaucoma. They earned the trust of both my mother (currently 92) and myself. I live in California and knowing that I could trust Monica and Lisa to look out for my mother and I could contact them at any time was my highest priority. The team of caregivers lead by Monica and Lisa were caring and giving. They did the daily tasks well of making sure my mother was comfortable, safe, consistent with her prescriptions and provided companionship. They did the special emergency situations exceptionally well, changing their schedule to deal with falls and accompanying my mother to the hospital. Recently I moved my mother to California to be closer to me. My only regret is that I could not convince Monica and Lisa to move with her.

Grace at Home has an exceptional Director, Greg, who lives locally, is a wealth of information, and…read morehas an experienced staff supporting the patient and family with home care. Highly recommend.

Helpful and kind during my rehab and recovery from hip replacement surgery. Cat friendly too…read more The owner, Greg has kept in touch, which is really nice.

My Mother is currently in the Hayden Sunrise Care Home. My Mother has Alzheimer's. We had to go…read moreon AHCCCS which is AZ state aid. I never thought this would be such a problem. My mother does not get her Social Security until the 3rd of the month. The billing department billed her account on the 1st of the month. They also added a $4.500 charge to her overdrawn account. My bank paid them on the 2rd of the month for the amount she was supposed to be charged. Then the billing department charged her yet again. THREE TIMES this has occurred. The owner Lida only contacted me by email and did not have the decency to call me directly so we could rectify this problem. I fear that the staff will take it out on my Mother. I am trying to get her out of there as soon as possible. If this is the way the owner treats family....take my advise and look elsewhere!!

I am a Hospice Social Worker and would highly recommend Sunrise Care Homes. I have gotten know know…read morea Group Home Manager Pam well. Management is kind and attentive, and the homes are kept clean and neat. There are many group home options in the valley, but Sunrise Care Homes stand well above others!

Thank you Michele for your care of my Mother at Sunshine Village. Unfortunately, we cannot visit my…read moreMom as much as we would like and Nicole coming to visit her is a win-win. It gets her moving out of her dementia house and into the sunlight to an activity she may enjoy. It's not easy to get a dementia patient moving, so I respect your involvement in her life. It also gives us new perspectives on how her room is, how she is, how they are relating to her at Sunshine Village. We appreciate and respect the work you are doing!

Michelle and Jason were very responsive both in our initial meeting and throughout the care of our…read moreloved one. They are professional, knowledgeable and are able to pivot when circumstances change. Our family cannot thank them enough for their assistance during a stressful and difficult time.

Five stars!!! We hired Visiting Angels to care for my mother-in-law after knee replacement…read moresurgery, and they helped her so much!! She started with 24 hour care and they worked with us to reduce the time as she got better. All the caregivers were very good to her, and we couldn't have asked for more. They helped her with her walking, made her meals, took her to therapy appointments and reminded her to take her medications. If we have the need again, we will definitely hire Visiting Angels!

I would give zero stars if I could. This service is a joke. My mother set up 2 weeks of care for my…read moredisabled sister (Weeks in advance) because she had to have surgery, in which all was covered per Nancy at Visiting Angels. The first day the caregiver came and seemed very nice, however she went to lunch and never came back. She left my sister in her bed, out of her wheelchair. Thank God a family friend was there as well to get my sister out of bed and back into her wheelchair. My mother just being out of surgery couldn't handle any of this. When speaking with Melissa, (because at this point Nancy has also disappeared) she continued to say, "we are looking for a replacement". Which is strange because they had several other caregivers scheduled for other days so why was NO days covered now when only 1 caregiver disappeared. They had no excuse. I called for another update the same day it happened, and everyone had gone home for the day (at 4pm)! After much frustration we had to continuously call them for an update which they didn't have. So, Melissa gave us another agency to call and just told us to call them ourselves. Just completely dropping us. No urgency whatsoever. We did call said Agency and they had care for us within hours and updated us every 15 minutes and also covered the rest of the 2 weeks. I WOULD NOT RECOMMEND VISITING ANGELS. They will leave you high and dry with no explanation and leave your loved one in a compromising and possibly dangerous situation alone. Come to find out that 4 of their caregivers recently walked out as well.