This review is long overdue. I have had a slew of issues from not being able to find contracts to…read morenot completing deed transfers, and cracked/chipped stone, which in my opinion warranted only 1 star however, it is because of the wonderful staff (Danielle, Nicole, Johnny and Justin) that have gone above and beyond to make things right is why I gave 4 stars. I hope that keeping staff like them around will change the way their records are kept and services are conducted.

This place was not prepared nor thought about traffic control for Marcelo Garcia III funeral. It…read morewas running on a skeleton crew and was running people off threatening people from seeing and paying respects. This was unbelievable waiting for hours! What a horrible experience.

Quaint and respectful staff, clean facilty with decent parking onsite with a front and back lot and…read morestreet parking available. Truly appreciate their level of care for my loved one throughout the service

Ask them to carry Evergreen Caskets and their selection of funeral products. Both affordable and…read morebeautiful !

ABSOLUTELY, this place made a stressful situation EXTREMELY STRESSFUL…read more 1. Funeral Director 'Dana' NEVER returned phone call as promised. I had to call them again next day. 2. As a result of #1, our preferred dates for visitation/funeral/burial were not available. 3. No water offered at our 3 hour planning meeting. (& it was pre planned in 2016). Craig Hannah. Funeral director 4. Funeral Director Hannah left room and was gone 23 minutes to then return with alternate dates. 5. The guest sign in book and funeral programs were forgotten and not brought to church for funeral. (Hannah) 6. The gravesite collapsed and burial was canceled/delayed. (Justin) 7. Replacement jewelry was forgotten and not available to 'swap out' (Hannah) 8. The funeral home REFUSED TO PLACE PETS' CREMAINS IN MOM'S CASKET (per Ruthie MacGilbert) Did they do anything right? Yes. But the above items should be basic, thoughtful, common acts of professional responsibility and courtesy. BIG FAIL.

Worse Mother's Day visit to my family's graves. Other visitors allowed to drive and park however…read morethey wanted but rented cop told me 1) I could only park on the right side of the pictured road, 2) I had to move my car because I was blocking traffic even though I drive a compact car and had pulled over already, and 3) I would be removed from "private property" if I didn't comply. Other visitors were violating recommendations regarding social distancing and wearing face masks while consuming alcohol. An employee told me there was nothing they could do because it was being done on "public property". Whether the cemetery is private property or public property depends on what rules they feel like making up at the moment and against whom they feel like enforcing those "rules". Unfortunately, there is nothing you can do about either. They already have your money and you can't just remove your loved ones' remains without incurring great expense.

When my family and I were faced with the death of my Grandmother, we turned to Santana Funeral Home…read morefor her services. When we arrived, to make arrangements, we were immediately greeted by Ms. Lidu Tellez, who tended to us with our options and a path forward. She was extremely knowledgable, and made the difficult decisions, make sense. We couldn't have been more blessed with her assistance, and with her keeping us in the loop of what steps needed to be taken next. During the services, we were also greeted by Mr. Santana, who also greeted our friends and family, along with Lidu. Both, Mr. Santana, and Ms. Tellez made our heartbreak, bearable, with no additional stress on us. We highly recommend Santana Funeral Home, along with working with Ms. Tellez, and Mr. Santana. These two individuals were of the up most sincere, and sympathetic to our family, during a very difficult time.

What a waste of our time and money. If you want to avoid more difficult situations during a time…read morethat is already hard by itself, please avoid this funeral home. They will give you the runaround and change their offerings from one day to the next. Sad and incompetent. They took days to pick up my mother's body from the hospital, gave us a lot of trouble over the formal clothes we had for her, did not want to take her jewelry to put on her, did not want to take her to her burial site, did not give us any dates for the viewing even after having the body, sold us insurance that covers none of their services, and ended up charging us $950 for picking her up from the hospital. No services offered for the viewing either- no music, no pictures, no help. How they continue to operate is beyond me.

After losing my Uncle the last thing anyone of my family wanted to deal with was all the…read morearrangements of the funeral. We hired Graceful Memorial and just like it says in the name, everything was graceful. We were updated throughout the process, the whole staff was considerate and very helpful. On top of having courteous staff, excellent communication with the client, the overall process was very affordable. I will definitely be recommending Grace Memorial to everyone in need of superb funeral services.

Extremely kind and helpful people. They were very helpful in our time of sorrow. A really great…read moregroup of people who really care about doing what's right for your loved one. You won't regret using this company. Kind, caring and professional.

Amazing team and staff, Melissa and Brandon are stellar and true gems, thank you for the kindness…read moreand support, would highly recommend this place, ample parking, great service and clean environment.

Andrew, Floyd and Staff were very professional with the service of our beloved Aunt funeral…read moreservice. Their direction regarding the service was amazing and flawless. They were with us every step and communicated clearly the sequence of events.

Our eldest woman expired at home on a Friday afternoon. Since all of our family lives up North we…read morechose Texas Direct Cremation (TDC) to cremate the body so that we could take her remains there for a memorial service, then bring her back to Texas for preservation at home. TDC took possession of the body about 4 hours after her death. Over the next week Victor was with us every step of the way. Because she died at home and we wanted cremation the Office of the Medical Examiner had to review the circumstances of her passing before issuing a permit for. Victor carefully explained the process and handled everything. We received her ashes 10 days after her death. The cost was very reasonable, exactly what they say on their website. This was very high quality service and I highly recommend TDC to anyone who believes in cremation and has suffered loss.

They were very helpful in explaining everything to me. Victor was patient in answering my questions…read moreand walked me through the whole process.

Came here on a private historical tour and was absolutely blown away by the beautiful grounds and…read moreknowledgeable staff. The grounds are massive and impeccably maintained with a clearly attentive and caring staff. Beautiful statuary throughout. You can basically play your own game of famous Houstonian bingo here - lots of street names can be found on the headstones here. Absolutely recommend planning a respectful, quiet, and contemplative visit to walk the grounds and take in the views.

Glenwood Cemetery was developed in 1871 on two tracts of land on the north side of Buffalo Bayou,…read moreand west of Downtown Houston. Glenwood hosted its first burial on June 19, 1872. By 1874, Glenwood was a recreational destination. A mule-drawn street railway operated on Washington Road, conveying people to Glenwood for weekend and holiday visits. Glenwood differs from most urban cemeteries of that time that had a grid pattern. Glenwood has meandering roads and trails and is beautifully landscaped. This historic cemetery is the final resting place of a number of individuals who were citizens of the short-lived Republic of Texas as well as famous citizens of Houston, Harris County and the state of Texas. One of the most famous buried here is Howard Hughes. The cemetery is a fun place to walk or bike ride, it's very shady so quite nice, even in summer. I was there as the new year came and enjoyed seeing many beautiful monuments.

It was a very simple Memorial Service. Nice. The pastor was very funny. I like the way the Urn was…read moreplaced with flowers all around it. That was a nice touch. I didn't too much care for all the mirrors. I can almost understand why they have them everywhere, but I scared myself walking in the entrance where there is a large mirror. Before walking in the chapel is a large mirror. Inside of the chapel is a wall of mirrors. I guess you can check yourself in the entrance to make sure your clothes or hair is straight, but all of the others were a bit much for me. It may be wonderful for others, but a bit much for me.

I give God praise for Mr. Michael Davis and the work he did with the remains of my sister…read moreCharlotte. The work was par-excellent! The appearance of everything, and I mean everything was beyond exception. She chose him to handle her remains and I am so glad she did. The way he talked with us and dealt with us is worthy of applause. I had only one bad experience. I was called by Mrs Robinson, from his office, to give me information about the Death Certificates. She was not courteous in her talking and seemed frustrated as she was getting information from me. I pray that she will change and no one else has to be talked to in that way. I was a little disappointed because everything else with this funeral home was done with a sweet spirit. Thank you again Mr. Michael Davis. This would be a 5 start review, if not for the negative interaction.