- The Best Buy website said my order would be available for pickup same day, as soon as the item…read morewas purchased, the timeframe changed. - Zero customer service - unable to contact store employee via phone. - Zero customer service - when contacted via text message, no reply at all to my message. An agent didn't even join the chat until after hours. - Further attempts to receive my package in a reasonable timeline have been unsuccessful - it is now estimated over two weeks for an item that was supposedly "in stock today, ready within 1 hour" With the possibility of "if it doesn't show up by x, we'll issue a refund". - Absolute joke of a service. One should be able to call a store and figure out an order without days of corporate 'we got your money, good luck contacting a human.'

This one is to Best Buy Corporate and its creditcards provider. I have been a member for 20+ years…read moreand never had a problem. Sometimes bought only one item or none within a year and my card was always active. Yesterday I was purchasing a Laptop online and the website declined my payment several times so I called their 1-800 number on my BestBuy Creditcard just to find our they closed because I didn't buy anything for the last 6 months. I asked if they can reactivate my card but their answer was for me to re-apply and get a new one which means have my credit pulled and run leaving a hard inquiry that will affect my credit. Beware of Best Buy now because if you do not buy anything for 6 months, they will force you to re-apply and affect your credit just to have their creditcard. I wanted to take advantage of the 0% but I couldn't get it and I refused to re-apply as they were telling me was the only option I had. I am very disappointed and from now on I will avoid buying anything from Best Buy.

I cracked my iPhone 4S screen many moons ago and over time continued to drop it randomly, until…read morefinally, shards of glass sprinkling my ear, I took it in to the Apple store...to be told they won't fix their own phones! Well, not only did I not want to pay $200 for a refurb replacement, I didn't want a different phone with lame iOS 6. I was pretty sure those world of wireless places would fix it, but to be honest, I was leery of leaving my phone, with my nudie pics and bank account info at the cell phone pawn shop. I briefly considered ordering a kit and fixing it myself, but decided I wasn't prepared to go w/o my phone if I frigged it up. So I did what I always do: turn to yelp. I saw iDoctor had 5 stars, and also read a review that said they got their phone fixed at the wireless place and had to have it re-fixed here anyway (made me feel better about my pre-judgement!). Anyhow, I made an appt because I went on a Saturday, but they do take walk-ins, time permitting. I dropped it off and it was ready before I was done devouring my Pasta Zola! Repair was $140 and he offers a sort of insurance/discount type of thing: for $20 he will fix it again for 1 yr, for $30 he will fix it twice in the next yr. I took him up on the $20 option and feel pretty good about it; gravity seems to be stronger around my phone for some reason!

NEVER AGAIN. HACK JOB replacing camera lens on a week old IPhone 6S…read more First off it was only the camera lens that was cracked. The guy said it would take an hr. so we grabbed lunch at noon and came back. Needless to say he hadn't even been able to get the lens off yet & told us to stop by, by closing (9p). It's now 5:37p, they tried to give us the phone back & when we went to look at the replacement lens by turning the phone over- IT FELL OUT! Then we noticed HUGE GOUGES in the phone around the lens that the repair guy made just trying to take the lens out! We called Gary-the owner, needless to say he could have cared less! He said he was in the middle of dinner & we were ruining his night! We asked for a discount on services being that they gouged the back of my husbands phone & didn't return it in the same condition we brought it in. Gary said no, it's not their fault, we are expected to pay full price. He again stated we ruined his night, and continued to argue about how we should know how hard this is and to expect gouges!!! We said there was no disclaimer stating this nor did your staff state this!!! If you cannot do the job & return the item in the same condition it was brought in, then do not take the job!!

I would rate it zero if I could. I bought a computer and a printer in December. I paid for someone…read moreto come out in January to set up my printer because of the holidays. He came out and who knows what he did. I had to pay for it again. Three times I had the appointment scheduled and no one has showed up. You can't call geek squad you can't talk to the store manager. You can call the customer service number which you are watsing your time it will be someone who does not speak english well and last night the guy said return it. I ask to speak to a manger they wouldn't let me. It's upsetting to me on so many levels. The disrespect from people who wouldn't born here the company for letting their customers not being taken. I write this review as I hope people will not buy from best buy. Please save your pocket book your sanity.

Best Buy Review For Yelp 7/24:…read more Extreme Dissatisfaction Date:7/24/24 I placed a $700+ Order for Security Electronics over the weekend. The On-Line website indicated if I placed the Order within 5 hrs I would receive on Monday, then later with additions.... Tuesday!! Finally, the Main Camera portion of the Order indicated to be delivered today, 7/24; and a 2nd portion of Solar Power Units would be delivered Thursday, 7/25.... Ironically on Monday received a notice of a problem with the UPS Shipper out of Washington state and My ORDER Wouldn't arrive until July 30th!! WTH? The On-Line ORDER CHAT LINE WAS WORTHLESS.... I Requested the Camera portion be delivered and would accept the Secondary Delay! No Dice, just run-around Goobly-Gook..... I asked about Local Store Stock; ZERO, ZIP NOTHING!!! I went to the Local Store at Eden Prairie Mall.... Received about identical BS runaround.... Geek Squad Mgr said I could PURCHASE WHAT I HAD ALREADY PURCHASED FOR $710+ (Supposed $400 Savings) and then return Delayed items for Credit..... I said NO.... I should be able to receive a package from Stock. MGR. Said NO, I HAD TO PURCHASE A UNIT!!! I said BS! and left.... *** AWFUL, WORTHLESS CUSTOMER SERVICE!!! No Desire to really rectify to My Satisfaction!! *** ** SEEMED MORE LIKE I WAS AT the MN DMV Vs. A so-called BUSINESS!! ** Would NOT LET ME SEE A HIGHER MGR!!!

These folks are absolutely wonderful! I love the way they always refer to themselves on a…read morefirst-name basis. They make me feel like a friend instead of just a customer. And I feel like they're my friends instead of just salesmen or technical support specialists. What a joy it is to deal with folks like this!

Make Music and I had a slight miscommunication during a recent purchase of an update. They did a…read moregreat job fixing the problem. And, of course, the software is excellent.

Thriveon goes beyond the help desk to supply strategic innovation through technology for companies…read morewho want to see business transformation. The Fractional CIOs are dedicated to their clients' success by increasing productivity and reducing risks, all while cutting costs. The strategy and proactive IT management results in lower tickets, faster response times, and friendly interactions with support when you need it. It is truly a better way to do IT!

From the owner: Thriveon Information & Technology provides expert-level IT guidance, ensuring your technology…read moredrives success, not frustration. Serving businesses since 2002, Thriveon offers Fractional CIO services, cybersecurity, and proactive IT management, eliminating issues before they impact your operations. Headquartered in Eden Prairie, Minnesota, Thriveon aligns your technology with best practices, optimizing your investment and empowering you to thrive. As a trusted computer consultant and security service, we deliver peace of mind through comprehensive computer support and services. Contact Thriveon for expert-level IT guidance at (855) 767-2571.