Complete Home Concepts did an excellent job upgrading our hall and master bathrooms. The work included cultured marble showers in both bathrooms, a soaker tub in the master bath, and a walk in shower with a bench in the hall bath. Brooke was great to work with--she listened to our needs and involved Dylan in helping us select options. Dylan and his team completed the installation smoothly, keeping the space clean and organized throughout. We are extremely satisfied with the craftsmanship, attention to detail, and overall results. The project met both our expectations and budget, and we highly recommend this company. read more

We were forced to pay upfront but they did not order everything we payed for so everything was delayed. 6months later they forgot to order the backdrops (refractories) and we were told they were on back order but they forgot to order them. We were told "shit happens". They only ordered 1/2 that we needed and it wasn't until we notified them that they needed to order the second one (we have two fireplaces in our home). Once they arrived they multiple times they had to come back they were BEYOND rude to myself and my husband. Every time the office is called to let them know they're still missing parts there is no communications to people that deliver and install the fireplaces and have a horrible attitude. read more

Impressive showroom with a very nice salesman, who was finished once we left. After the sale - not smooth. Took forever, and poor communication with us and other subcontractors resulting in further delay. Difficult to contact, and unpleasant once contact made. Installers also unprofessional; behaved as if they were doing us a favor, rather than being paid quite well for their product and service. Eventually everything was done, but with way more friction than one would reasonably expect. Recommend seeking alternatives. read more

I think if you've got all your gas and electric good to go, they might be a great choice. However, since I needed to install these things, salesmen might need to be educated on required measurements for their placement so re-work doesn't have to be done. I was not advised of all required measurements and spacings from my initial contact and had to have work re-done. read more

We had an issue with our flue not being completely sealed at bottom of fireplace that another company recognized with a complete inspection. The other company wanted $12,0000 to fix it. We called Complete Home Concepts and talked to Brook Black. She worked it were team and gave us an estimate to fix it for $1160! WOW! An honest company not try to cheat a customer. It gets better. Before doing work Teddy came out to finalize where exactly they would have to enter wall to get to fireplace. While there he got up on the roof and pushed and turned on flue and snapped it back in place! Total cost $300. Far cry from $12k. Both Teddy and Brook are incredibly professional and personal. Was pleasure to work with both of them and I would highly recommend Complete Home Concepts that is looking for Fireplace solutions and options. read more

We were very happy with our fireplace insert and loved our stone we picked out. The installer arrived at 10:00 AM and said he works alone and it's not that big of a project!!!!! He pulled out of our driveway at 1:00AM!!!!! Totally to big a job- you can't stop once you start- he kept saying 20 more minutes! ! What if we had somewhere to go that night? He should have been gone by 6:00 the latest! On top of that he thinks it's ok to take his shirt off (it wasn't a hot day) and come in and out of MY house ALL day like that!!! I stayed outside all day as he creeped me out (not as in scared) - it's just gross to have a #*%€ man making eye contact with you as he goes past you Talked to district manager and he's so sorry this happened... SO...... read more

I remodel bathrooms. Complete Home Concepts is a great partner to work with. Their products are high-quality, they are reliable, and competitively priced. That's one part of the project I didn't have to worry about. read more

They were awful. I went to store as I was trying to buy an electric insert. I tried to buy from them but: They didn't answer emails or answer phone calls. A sales person named Emma P. had no idea what she was doing and never could help! I'm still waiting for her to answer email. Went to another business in Overland Park & they helped right away. It was a simple project. They were able to find what I needed & sell for a lot less In discussion with friend they had the same abysmal service. So, I decided to write this review to prevent others from being frustrated trying to use them. Bottom line ..don't waste your time . read more

We found after looking around KC that this was the best option for replacing our old, tired gas log insert with a new gas insert, mantle, hearth stones, and rock work. The salesperson was greatly helpful - answered all our questions and set up the installation. When the CHC installer came to our house, we were told we needed a plumber to move the gas line to the other side of the chimney and an electrician to wire the switch (our old one had no switch). He seemed not to have all the information from our contract, and we had to correct him a number of times. Once we hired both the plumber and electrician, neither had enough information to be able to give me a quote, so I got them in contact with CHC. The electrician was frustrated and the plumber wanted to walk off. I went back to the CHC showroom and talked with a senior staffer who assured me they would personally talk to both the plumber and electrician - which I found out later they did not. Because of this I was out some money from my electrician who had planned on a wifi switch he could not use. It also delayed our installation. We had to delay a few days between tear out and installation to get these issue worked out. Final assessment - good start with the sales staff - BAD COMMUNICATION and customer service when attempting the installation - and finally a good build and product, but not all we had hoped for initially. read more

Complete Home Concepts - After - Fireplace Services Near Me - Riverside, Missouri

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The young older gentleman who cleaned my two 15 yr old gas log fireplaces, was fast and efficient. Been doing it fir 36yrs. Was very pleased read more

Complete Home Concepts - Living room fireplace - Fireplace Services Near Me - Riverside, Missouri

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0 stars I tried to get bids twice from this company for a fireplace install. Both times they never competed even the bid process, even after all info they needed was completed on my end. I wouldn't hire them based on their bid response. I can't imagine trying to get work completed. Awful company. read more

Thank you Thank you Thank you to Brook and everyone else that helped us find the fireplace of our dreams! The in store customer service from Brook was amazing! Our visit with her and our wishes to her were accomplished with the Gas Fireplace insert she recommended! From the start of the sale to the final installation we couldn't be happier! We did have a few hiccups along the way but how they were handled and resolved gave us more faith and security in the company and their customer values! We love coming home every night and turning on our picturesque and warm fireplace! Thank you again Brook and all involved with getting us everything we could have dreamed of! Tony and Glenda Guile read more

What a great experience! My mom was actually at the house to meet the technician. She was super impressed by how well he took care of everything, and he even took time to paint the back of our fireplace black because he said that's what it should've been in the first place and wasn't done. What a great way to show the customers you care! read more

We used Complete Home Concepts for chimney cleaning, fireplace repair and a new insert. The service was amazing, the price was competitive (we got 3 bids), and we are very pleased with the results. We have nearly a 100 year old house and their repairs kept the integrity of the home intact. I highly recommend them -- and beware if you visit their showroom. You'll fall in love with all that you see; it's really an impressive selection. read more

Mark came out to service our fireplace and was very knowledgeable, not only did he fix the problem but took the time and answered questions for us about the fireplace!! read more

I just had a very dirty gas fireplace cleaned. Dave was promp, courteous, and did excellent work. it looks brand new!

Called for service on a pellet stove was told it'd be at least two months. The price for the service call was ridiculous.

We have been using Complete Home Concepts for 33 years. We've always had great service and reasonable prices. Over the years, we have had gas logs, shower doors, and mirrors installed. Also, we had have fireplace screens installed, chimney cleaned, a new crown on our fireplace. We've always had good service and everybody has been pleasant. read more

There was a lot of miscommunication with the consultant from Complete Home Concepts. When he came to assess and measure for the gas fireplace insert, he said that the only work I needed to do was move the gas line inside of the fireplace back about 2 inches so the flame would be closer to the fake logs. Based on their consultants information, I ordered the gas fireplace insert. This was not the case at all. He never disclosed a lot of other work that needed to be done, which was estimated at over $5,000. Obviously I would never have ordered the fireplace or moved forward with this project if I would have known any of this. They eventually processed my refund. Always get a second opinion before purchasing. read more

Service is great but you pay for it. It is an extremely expensive place to shop. The sales people work off commission. That's one markup. If you are working with a builder, guaranteed you will pay an arm and a leg. Shop around. You'll get much better prices and equal quality service. read more

I had a great experience here shopping for gas logs. I had to wait a while for the salesperson, but we'd had several phone calls and emails prior, so I went in to see what I wanted to buy. They were knowledgable, helpful, and worked through my budget with me to make a well-informed purchase. I will update the review after installation, in case it doesn't go smoothly. But for now, I recommend them as a store. read more

We have been completely dissatisfied with the service from Complete Home Concepts. The serviceman came out to service our fireplace and the fireplace was broken again within a week. When we asked for the serviceman to return, they told us they would charge us again and would need not be able to send anyone out for quite some time. read more

Their customer service does not exist, they do not care to reply to inquires for service. It makes me feel that they are incapable of not even properly installing anything. read more

After I was sent to the right person, my problem was resolved. I would use Lavina Duesnbery at Complete Home Concepts again, for certain. She is the person that resolved my issues. Although it was a more frustrating experience than necessary, the finished products (shower doors and fireplace) are truly outstanding and I have received many compliments. So, take my first review (written in frustration) with the knowledge I ended up a satisfied customer. read more

We purchased two fireplaces and had them installed, along with the recommended chimney flue, etc., as well as other products for our new home, from Complete Home Concepts. We had a flue fire and the fire department suggested that we obtain a video inspection on our flue to determine whether there was any damage. We contacted CHC and they agreed that we definitely needed to have of a camera inspection and cleaning. After the inspection, the inspector said there was no visible damage but it is CHC's recommendation to replace the flue after every chimney fire because a video inspection does not show the instability in the steel. Why recommend and charge for a service when you know what the recommendation will be? Our insurance company has requested a copy of the inspection report but CHC refuses to respond back to them or us. We had to pay for a useless inspection and now have to replace the flue and chimney chase at our own expense. This has been a horrible and costly experience and I would not recommend their products or services to anyone. read more