Great member service and excellent financial and loan products. The Midland branch was…read moreparticularly fast and helpful.

Staff was very friendly and courteous which is what the 2 stars are for. But unless you're okay…read morewith waiting for a month to use your funds, don't open an account here. It's been over 3 weeks and I still haven't received my debit card AND they put my husband's first paycheck on hold for 2 weeks without even informing us.

They have drive-thru ATMs but unfortunately, they no longer offer teller service to Co-op network…read moremembers.

We were looking for a secondary bank in Midland since we just relocated here. Nothing to replace…read moreour main bank from Oklahoma, but one to use while we are living in Texas for emergencies and spending money. I read a lot of bad reviews about Wells Fargo banks around the area, but decided that they were a major national brand and one that could work no matter where we were. We went in to open the account and waited about 30 minutes. There were three people in front of us and two people working with customers (other than the regular tellers). We signed in and waited. When it was finally our turn, the lady who helped us was super helpful and got us completely taken care of. Including the wait, it took about an hour to open the account, but it was painless when we got started. The lady was also helpful, offering ideas for places around Midland to eat, get our hair cut and more (we asked, it wasn't just thrown out there). Very happy there. I read horror stories from branches around Midland when it comes to waiting in drive thru lanes. I made my first deposit yesterday morning and was in and out in a matter of minutes. Just as quick as any other bank I have used. Very friendly teller too. Finally, I love the extras like seeing balances through text messages and depositing checks through a phone app. I am very happy with Wells Fargo so far.

This is my go to bank when necessary it's a convenient location located at the courtyard however…read morethis does get a lot of foot traffic so be prepared to stand in line I've run into almost every teller and banker at this location all very professional all very helpful just please remember this is one of their main walk-in banks so traffic is high at all times if you're needing a quick stop in you may have to wait so be patient Thank you, Beckett

Slow service! They have you wait for a long time and lady helped someone else before me when I was…read morein line before her! They have people in the drive-thru waiting so long too.

This is by far the worst bank, I have ever dealt with. I cannot wait to pay off my credit card so,…read moreI can close my account and never deal with them again. Thankfully, it is almost paid off. I have been told by bank tellers that I cannot make payments online. Good luck trying to get ahold of someone to make a payment over the phone. Depending on who you talk to there is also a fee to pay over the phone. Most of the time when I call, I get transferred so many times that I get hung up on or I get to leave a message on their voice mail. If you love having bad customer service this is the bank for you. I should not have to pay for stamps to mail in my payment... This is 2018! Technology is at an all time high.

Very friendly and knowledgeable staff. It seems that they are making excellent changes to their…read moremobile banking and website as I was told that soon there will be a link and app to make loan/credit card payments online. Overall excellent bank and great people to do business with! I always recommend Heritage USA FCU to my family, friends and co-workers when they are in need of a loan!

Shockingly backward experience at this Credit Union. I needed to open an account after closing a…read morelong-time relationship with another local credit union. I was told that it was required I present a hard copy of my Social Security Card to open the requested account. I have not had a copy since 1982 and have not needed it, what with having an actual Social Security Number. This is not a federal law or a local law, so I tried calling their offices to find out what was going on. Because ALL branches, apparently, of the Citizens Federal Credit Union were "short-handed," I talked to three receptionists who all tried to transfer me to "Membership" and simply gave me the opening menu message you get from a generic call to the place. Dear lord. I think there was definitely a message coming through that I did not want to leave my hard-earned money in this wretched, disorganized business. Went to Plan B and all is well. But, I would think twice before doing business with these folks.

This bank is AMAZING! I've gotten top notch customer service since day one of becoming a member!…read more They know me as soon as I walk in and call me by name. They are very helpful with everything, I recommend them to anyone. One of the biggest perks though is the interest they offer on their checking accounts. Better than anyone in town!

very dissapointed! i have been dealing with MFCU for 6 years and everything was smooth. i recently…read moremoved away from Midland and so i made my loan payments and Credit card payment monthly over the phone with no problems. until Friday Sept 9, i called and some dip shit kid proceeds to tell me that there is a $7.50 fee for phone transactions. no letters, warnings, phone calls, nothing. not only that, but they wont take the credit card payment over the phone any more. instead he directed me to go to mycard.com, which looks like a hackers paradise. now i may be late on my card payment and get to look forward to spending an additional $7.5 each month until the loans are paid off. that's not alot of money but the principle is very agitating now im angry, i will be paying the loans off alot earlier to avoid the interest and shutting the accts down. another act of greed from a cash cow in the oil field. good luck

From the owner: If you live, work,, or worship or attend school in Midland or Ector County, you may be a member…read more Family members as well. Members Financial Federal Credit Union has been a staple in Midland since 1940. Our goal is to find the right products to help our clients get the best return. We help our community by having our people help the people in our community. Stop by today to see the products we can provide. We are People Helping People!

Received a check supposedly drawn on CNB. Called to verify if the account number was valid and they…read morewill not verify. Asked if the account drawn on was valid, again will not verify. So if you receive a check drawn on CNB, ask for cash.

Personal Banker is great - when you can actually get hold of her that is; replacement debit cards…read moretake up to 10 days to be mailed, but you can pick one up at the main branch within 24 hours! They've just changed their online banking system and it is a TOTAL mess! Only shows a few statements listed (out of order) and some of those are duplicates, PLUS my statement is TOTALLY messed up! Shows I had a $900 overdraft (overdraft protection on my account is $500), same day as I made a deposit and got a printed receipt showing the deposit and the balance my online statement showed a balance of half of that at the time I made the deposit! CNB should REALLY beta test their online banking systems before unleashing it on their customers!

Change your hours online. It says open until 2pm on Saturday. Rushed to get there just for them not…read moreto answer the door or the phone WHILE there were workers inside the building. CHANGE YOUR HOURS ONLINE!!

Great service!!! This bank is extremely clean on the inside and the ladies behind the counter are…read moreso sweet! They also have personal bankers here to talk to you over any questions you may have!! Online banking!!! Drive Thru