My friends child goes there and she has told me so many things about them. She tells me that her child's behavior has worsened since he got there. That he has a new vocabulary that no child should have. She says she has witnessed some very rude staff. And sometimes the way some have handled a child was not very professional in any matter. She tells me that some staff do use profane oath towards some children. The reason for me writing this review is because I have a child on the spectrum and was looking to come to this location but after what I have been told about the location I will not be bringing my child here nor would I recommend nobody there. Don't get me wrong I'm sure there are some very sweet staff there that treat each as if they were their own but I'm sure there is some in there that just don't belong in that kind of work. read more

This is one of the first places I had my child attend, and it was the best. She made more progress here in just 3 months than in a year of speech therapy. They wanted to learn so much about her interests to help motivate her, and shared with me everyday about what she did and how it went. The office staff always answers the phone, and are so sweet/helpful every time I have called. They also set up appointments with our family every other week to help us work with her using their principles while learning about behavior only exhibited at home. They helped us with any questions about the diagnosis itself and how to deal with any hardships. Unfortunately, I had to move away, and I have now realized how great they were compared to my new area. CAC offers clinical insight, recommended hours, trials, follows certain principles, and follow up on objectives in multiple areas. Many other places I have called only say things like "we help them advocate for themselves" (which in itself is great but...also vague, and offers no insight into the program, principles, or data-backed treatment) or use "whatever hours work for your family" instead of using hours based on doctor recommendations based on their level of needs. CAC is amazing, and I would recommend their ABA therapy over any other therapy. As a mom with multiple under- and post-graduate degrees in child development and early childhood education, it's hard to find a place that fits my standards. This place exceeds it. read more

Comprehensive Autism Center or CAC, I truly can't recommend them enough! From the compassionate RBTs to their kind hard working Supervisors, they are a parents dream. Kind from day one, they are very sweet and take the time to get to know your child. My son started with them almost 2 years ago and the progress he's made is unimaginable. They offer both in home and at center sessions. With the best staff and the endless amounts of knowledge, they are doing great things for many autistic children. They have locations in Temecula, Oceanside, and Riverside, which is amazing. Friendly knowledgeable staff, safe fun locations for the children, and so helpful on educating us parents. They take the time to have session with the parent to help you with any behaviors in or outside of therapy or "class" as I like to refer to it, it is has helped us so much. I can't thank CAC enough for all they've done for both him and I. I am so thankful for their hard work and dedication every day. Thank you Cassidy, Marilyn, and Luis for being so amazing! If you are looking into ABA services for your child, I highly recommend CAC and their caring team. read more

It is a bittersweet feeling with CAC. I think within four years, we had three amazing registered behavioral trainers and three bad ones. The three amazing therapists were full of energy and in tune with my son. He absolutely loved those ladies. They always kept him moving, but of course once you got something good going it will come to an end. They moved on and wanted to explore more or move up in the company ladder. The three bad ones were either lazy or not creative enough to work with my son. On the last one, my son was bored out of his mind. And the guy didn't do anything to engage him or pique his interest. The last straw for this company was when the acting supervisor, because my son's normal case supervisor was on maternity leave, decided that they no longer wanted to keep my son's case. They just wanted to drop us and turned us to a different company. But the hypocritical part was a week before she decided to drop us, she was telling me how she had big plans for my son and was optimistic about what new things she will come up with and that my son would enjoy the new plan. Then exactly one week later my husband got a phone call from her and she said our son's behavior is too much for them to handle. For four years we opened up our home for them to train other employees. We never hardly cancel sessions with them. We deal with them changing employees on us, but for them to suddenly drop the ball on us with no advanced notice is a slap in the face. I think the lady dropped our case out of retaliation because she wanted my husband to sign something about her new plan for my son but my husband wouldn't sign it because he wanted to see something tangible about her big ideas but she didn't have anything for us to see. Lastly, I'm appalled that the owner of this company didn't care, especially when we contacted him directly. He just let that lady do what she intended to do. My husband and I were very disappointed with the owner. read more

They helped my lil one for four years . My daughter is now finished with the services they did an Amazing job . They went above and beyond to help my daughter and had wonderful communication with me (parents) all the time. They are very understanding and I considered them like family. The parent training was fenomenal I learned a lot from them. They always customized aba according to my daughter's needs and because my daughter was a fast learner they had to adjust and change the program faster than us usual... my girl is a different person now. And I give CAC all the credit and their wonderful staff . They are not only sweet and understanding , they are also very professional. read more

After 2 years of shoddy service, we finally fired this team and filed a grievance with our insurance carrier. We had 2 weekly therapists come to our home and 1 was spectacular and 1 wound up being the typical college girl just doing a "blah" job. Most of the time the therapists were late or cancelled at the last minute, which is quite funny because I never once cancelled or was a 'no show', but was eventually forced to sign a ridiculous document stating I will pay an outlandish amount if I cancel less than like 48 hours in advance (because we all know our kids are going to be vomiting 2 days before they actually do). Unfortunately they treat all of their employees very poorly, even the good ones that are terrified to put in for a day off occasionally fearing they will get written up. That is so sad and the good one lightly mentioned it twice within the year (and she was NEVER absent). The final blow was their last minute cancellation (literally like 10 mins before) to a major meeting we had scheduled for a month. It turns out the shoddy college girl was arrested and they had to cancel the meeting. Clearly they don't know how to hire or retain great employees. I didn't get an apology or a phone call or a reschedule email - NOTHING until a week later when Chris Macken called and was his typical arrogant self. No apology, just basically saying 'it is what it is, let's reschedule'. At this point, I was so frustrated I fired them on the spot and notified our Tricare program what a tramatic, unprofessional experience we consistently encountered. There are too many great ABA companies out there to put up with this nonsense. read more

Upon preliminary diagnosis for early intervention, I called this company and boy do I regret it. I feel as though I was misled and it seems like there were a couple of warning signs I missed, due to being in panic mode trying to find help fast. In hindsight I feel like the owner took jabs at other companies, claiming to be better because his is locally headquartered, etc., that Inland Regional Center will try to send my son somewhere else; that I should and have a right to request his company by name because they'll "take good care of" him. IRC did indeed suggest another company, which makes me feel like they had very good reasons to omit CAC. In my opinion the family stories on CAC's website look interestingly similar. No identifying information, not even a first name of a reviewer. Do many people really rave about "behind the scenes" crew in reviews and not only the ones you actually deal with on a regular basis? Why are children identified by two initials in multiple reviews? Curious. When we first met with CAC the therapist was present but the assigned supervisor was not. Someone else sat in on the meeting for her; bad sign of things to come. We never met the owner/director as I was led to believe upon first contact and as some of their website's "reviews" indicate personal involvement from them. In sessions, the therapist complained about the company, particularly their communication or lack thereof several times. She also complained that for the first month she was working with our son, she didn't know what she was supposed to be doing because she had no supervision or guidance from the company and she didn't even know who her supervisor was; things kept changing at the office. She said emails were talking about how supervisors needed to be shuffled around in order for the company to keep receiving funding. Working with my son for a month with no guidance or supervision? She also frequently showed up a few minutes late but left right on time. My wife caught her texting often. My wife specifically asked her to use flash cards with our son while he was drinking or eating, which she agreed to do (but did not). We had last minute cancellations because the therapist was sick for almost a week, but we were given no replacement because the office person told us it was too short notice. If they knew she was sick for a few days, why not schedule a standby in case she remained sick? The therapist gave my wife a sign-in sheet to verify her hours for the previous month. It showed a supervisor was present several times, which was not true. My wife asked her why and the therapist said, "Oh that's just for the stuff she does back at the office." The signature page says we're certifying hours of service performed at the indicated location (our home). There were about three spots to sign for someone who wasn't here. The office called to reschedule two sessions on short notice to afternoon because the therapist "had meetings" but therapist told us that another parent wanted her to go to his child's band camp to observe. The therapist told us she finally has a supervisor; she would be coming to meet with us in a few days. When we met the supervisor, she seemed very aggressive with us in our own home, insulted our home, ridiculed our son's parent driven program and impugned my motivations in my career in her overzealous promotion of DTT. At the end she said they would tailor our son's program. They played with him for a while and tried to make him do a somersault. At some point he hit his head on a wall. I'd like to see their OT or PT certifications. In another session, I heard my son crying, out of breath, from the next room, I ran to check on him; therapist said, "Oh he just bumped his head on the edge of the table, he's OK." I asked how, she said he was climbing on the bench, fell off it and hit the table on his way down. Why did she allow that? She said he hit himself on the forehead but later we noticed a deep bruise on his chin. IRC came by a few days after we met the supervisor and said the supervisor gave IRC 30 days notice CAC is terminating services. Yet, supervisor and therapist left us with the impression that they would be developing a plan for our son. Dishonest and cowardly! The following day, therapist came to our home, acting casually. I stopped her at the door and told her what IRC told us. She pursed her lips and said, "Mmhmm". She was going to come into my home, play with my son, pretend nothing was going on but she knew they were stabbing my son in the back? I told her to go away. I also feel like their use of the term "kiddos" in reference to children with autism is an ABA industry secret pejorative. Not comprehensive, focus is on DTT (like training for animals, in my opinion) and they have no center or facility to provide any services in. CAC wasted a month of our son's EI time we'll never get back and CA tax dollars. Unprofessional trash in my opinion. read more

We started our journey with CAC in 2011 and I would have to say that if it was not for them our son, zane, would not have made the progress that he has made so far. when we started services with them our son said less than 10 words. after 3 years of service with them he was talking full sentences and doing things we would not have imagined. the three years there our son had the same therapist and had some people come in for training, but we felt that that was good for our son so that he could learn to be flexible. Thankfully he did have those trainees because he is good with meeting new people! I found Andrea and Chris to be very helpful. They were always a call/email away and was there for us. I am not sure where we would be, but I am sure our little guy would not be in a regular K class, reading, doing math, and being where other kids his age is! i am hoping that we get stationed again in Cali so that we can go back with them. Also, our son remembers them and talks about Andrea and his therapist, Tiffany. I would recommend them to anyone I know! Such a great company. read more

We had a fantastic experience with Comprehensive Autism Center. Everyone there, from the owners to the individual therapists, genuinely cared for the well being of my autistic son and our family. The individualized program was constantly updated to fit my son's and our family's changing needs. They worked on everything from behavioral issues to his homework and even to his interactions with his little sister. The 2 years we were with Comprehensive Autism Center my son made great strides. They became like members of our family. The only problem I found is that I wasn't allowed to fix the therapists a plate of dinner after our afternoon sessions! Since we've moved out of state we miss them terribly. read more

Our experience with CAC was remarkable. Having been with other agencies for my daughters ABA (for 3 years prior), I can say that CAC was the best by far! Everyone was so professional. I appreciated that the therapists would go above and beyond to create an individualized program to meet my daughters needs. They would take the time to constantly update the program as needed. This efficiency doesn't happen with other agencies. She progressed leaps and bounds in so many areas with the help of CAC. I WOULD VERY HIGHLY RECCOMEND! read more

Horrible techniques! No improvement at all. Honestly, I am so upset that I don't even feel like typing my concerns for this company.

My experience is as good as it gets. The progress has been more that I dreamed of ......we all love the PuzzlePiece apps that are use in secession. read more

Hello, I would like to file a complaint against Comprehensive Autism Center of San Diego/Murrieta. My son had ABA services with this company for three years with funding through Inland Regional Center/Medi-Cal. Once the three year mark hit, they literally pushed him out of services even though my family and I did not agree with ending services. My son still really needs these services. They were very unprofessional with my husband over the phone when he called to express his concern for them pulling the services and the co-owner, Chris Macken, actually raised his voice at my husband. The supervisor knew that services were discontinuing for several months prior to her telling us that services were ending 2 weeks prior to them doing so. When they called us to tell us that services were coming to an end at the end of the month, we were on vacation and decided that he will not resume services from that point forward due to their lack of honesty/communication and unprofessionalism. They stated inadequate information that we do not appreciate. We are very dissatisfied with the services they provided and it seemed their main concern was themselves rather than our son. Our son was constantly receiving new therapists which halted his progression and towards "the end" all the therapist did was play with him and do minimal drills for the duration of the 2.5 hour session. We did not appreciate being treated as the guinea pigs for the new therapists and feel that we were treated as so. My sons services ended in August and is now currently suffering from severe self-injurious behaivors. He is getting ready to begin services with another company. We want others to know how we were treated and be aware that they are capable of unprofessionalism. We were nothing but nice and understanding with this company and don't believe we deserve to be treated that way. Our poor son is the one reaping the consequences of their decisions. read more