I had a wonderful experience with Virginia Foot & Ankle Center. Making the appointment was easy,…read moreand i was seem promptly for my appointments. Dr. Kruger was thorough and personable, she explained my ankle injury (tendonitis), answered all my questions and provided me options for treatment. I chose the conservative treatment option (required a bit of patience) and was pleased with the outcome.

Very disappointed that, in my doctor's absence, there is not a way to see another doctor. No…read morebackup. The recommendation is to go to Urgent Care. I don't consider this to be good patient care.

Called several podiatrist offices and they were booked out two to three weeks. Looked at the…read morereviews for West End Foot and Ankle and gave them a call. They were able to get us in the next day due to a cancellation. The receptionist and doctor were very friendly. The doctor was very thorough and spent a lot of time explaining her findings. I would highly recommend!

Exceptional expertise! My surgery went splendidly and I'm so glad to have my foot issues resolved.read more

This practice is a pleasant location with competent and welcoming personnel…read more Attentive and friendly staff. Easy scheduling and paperwork. Process for new patient paperwork and required medical history, insurance documentation, etc. explained on phone when scheduling initial appointment. I saw Dr. Mooty, who is knowledgeable and confident. She is thorough in examination and explanation. She encourages questions and explains diagnoses thoroughly and in a manner in which a lay person can understand. Nurses and staff are all very helpful and pleasant. Easy insurance and payment processing. Easy and accommodating scheduling. Clean and modern facilities. Masking enforced. Space in waiting room between patients. Website is easy to navigate and well-designed, with plenty of information. Practitioners have full backgrounds on website, and all are accomplished in their field.

Visiting this doctor's office for the first time was awful & I will not be back! The front desk…read morestaff is so rude & doesn't know what they are doing! Very unprofessional, the doctor was okay but I didn't feel like I didn't receive any help. Customer service is my number one deal breaker, and they really broke this one. I won't be back!

I have I could give 0 review I would. Dr Greenberg retired and there is no doctor at this office…read more Yet they keep advertising his name. There is a nurse practitioner seeing patients. I find this terribly misleading for patients that there is no doctor there. So I made a same day appointment and checked in on time. Forty minutes later I was still not seen with no explanation until I asked. People who came in after me were seen before me. Again no explanation. Finally when I started asking questions I was told that they were backed up and that there was only one person seeing patients. After further questions I learned that there was no doctor. I left. Wouldn't you?

Excellent Doctor. He cares about his patient. Excellent. I had majo foot surgery and never…read moreexperience pain. A. Plus Doctor

Read good things about the office but noticed what appeared to be basically part time hours on the…read morewebsite. I submitted an email for an appointment after hours and I appreciated the call back the next morning. Unfortunately, I must have been correct about part-time hours. It is November as I write this and I was told the earliest appointment would be the end of March/early April. Good lord....I was asked if I could wait that long. I said no, and that was that. Guess I'll continue my search.

Been seeing Dr. Gingrich for over 12 years. She is the best! My feet have several problems (I'm…read morediabetic) and the expertise about their care has been so helpful. The office is comfortable and fun. Her staff is wonderful too - very organized, scheduling and billing is very clear. Dr. Gingrich diagnosed my gout after an emergency room missed it.

I think that I like The Foot Center. I went to the office in Colonial Heights to get a second…read moreopinion. The doctor that I saw was named John Swangim. I also took my father to see John. My father loved John who removed corns/calluses from his feet. He experienced immediate relief and could walk without limping. John also suggested a larger width shoe for my dad to wear, special compression socks and the need to wear footwear in the house and suggested certain brands of shoes for my dad to wear. John printed out checklist for the shoes as well as providing a written list of stores in the Richmond area that carry these particular shoes. I had an extremely hard time finding those shoes because my dad's feet are so small. Eventually, I found a pair that fit and my Dad is very pleased. I went to John because I thought I had plantar warts. John took great care of me as well suggesting things that I could do to alleviate the pain caused by these calluses and corns on my feet and confirmed that I did not have plantar warts. He also suggested that I try out laser treatments for 6 weeks to determine if this treatment would help with the overall health of my feet due to walking on concrete floors at work and arthritis in my feet. I misunderstood the purpose of the laser treatment, thinking that it was some type of procedure done with laser to remove the roots of the calluses in the ball of my feet to stop the pain when I walk. I found the bedside manner of the technician, Mary, to be rather brusque and defensive. She took issue with my questions, concerns and statements by accusing me of saying that she was unqualified to do her job and opened the door so that she would have witnesses concerning my negative behavior toward. Her manner caused me great stress and I ended up in tears. It was a very stressful time for me. Of course, after I began crying she changed her tune quickly. After I went for the second appointment, I decided not to go anymore. My chiropractor provides the same services and is extremely kind and caring, always ready to answer my questions outside of the box. I am very knowledgeable about my body, my issues and how I respond to pain. I always ask many questions. It seemed to me that Mary had a nice, memorized script to explain the procedure that she provided, giving little opportunity to talk and discuss my out of box situation. She seemed irritated that I would interrupt her presentation by chiming in with questions for clarification. I learned nothing new from her and unfortunately, did not feel comfortable to speak very much for fear of offending her again. She was not interested in learning about my medical history. She just wanted to say what she had to say. When she made suggestions for items to purchase and exercises to do that would help improve the health of my feet, I asked for a printout or list of items recommended for purchase as well as instructions for the exercises being suggested, explicitly stating that I would not remember the item names and needed instructions for the exercises and I would need to do my research as I am always open to new ideas. Mary did not provide the requested items. The experience was stressful and I felt very rushed. It is unfortunate that Mary is the only technician who provides this laser treatment for the three locations of The Foot Center so I will have no opportunity to meet and work with another person.

Just waited 30 minutes to see Podiatrist. When I walked into hallway to see what was going on told…read more"he just got in". I left as I had to go back to work. Waiting for an apology via phone call. Nobody apologized yet.

The doctor visited my sister at an assisted living facility. He diagnosed a foot problem as a…read moresevere ingrown toenail and the only way to treat any further was in his office. I received a second opinion from another podiatrist who explained there were no ingrown toenails, but instead was a foot fungus, and began treatment.

Dr. Earnest was wonderful! He took the time to hear all of my concerns and addressed each one of…read morethem. He explained thoroughly and provided solutions. Additionally the office team were great and made it to make an appointment and registration process was very smooth.

Some doctors are harder to get an appointment with than others, but their online appointment…read morebooking system makes it very easy to do it yourself. They'll even respond to texts pretty quickly. I ended up at the Glen Allen location and saw Dr. Shepherd within two days. Great "bedside manner" and easy to talk to. Her nurse was efficient and pleasant, as well. My only gripe would be that their new patient paperwork should be given in advance like most practices do these days. They called me back to be seen before I was even though page 3 of the stack of like 10 pages. A minor thing, but a timesaver.

Worst experience I've ever had with any type of medical practice. Dr. James Baldwin was anything…read morebut professional. I had a surgery done on my left foot and dr Baldwin was not attentive from the very start and couldn't have cared less about my recovery. My surgery was a absolute failure because of his incompetency. I am now seeing a new doctor who has stated to me that I'm not the first one that they are having to fix his work.