Closeknit is impossible to deal with sipporah has become detrimental as a healthcare provider. I've never been treated so callously. SHe's rude and mocking and generally doesn't care for primary care patients who have trusted her for over a decade. She's only got time for the expensive glp1 program patients. What kind of doctor does that? She also won't answer portal messages, she insists on you making an appointment even if you have a quick question. THat appointment can take 4 months to get. Sure, I'll let my ear/chest/kidney infection or breast lump wait that long. Yay negligence. Get your diet shots from her if that's what you need, but do not trust her with your general health. She does not care, and she does not respect you as a human. read more

Disappointing transition: From compassionate care to a corporate money machine I have been a patient of Comprehensive Primary Care (now CloseKnit) for over 20 years, but following their recent transition, the quality of care has completely vanished. My longtime physician, Dr. Sippora Lehrhaupt, has unfortunately become much less personable and increasingly businesslike. The entire office atmosphere has shifted from true patient investment to a high-pressure, profit-driven corporate environment. During my recent physical, the focus was entirely on metrics rather than medicine. Much of the visit was wasted watching the doctor struggle to input recent vaccinations into a new electronic system. Not only did this add zero value to my care, but the resulting delay actually led to them charging me an extended office fee. Furthermore, the practice now operates like a sales floor. They aggressively pushed an EKG and a pneumonia vaccine. The technician who performed the EKG was rough and rude. For the vaccine, they demanded I sign a $400 financial commitment in case my insurance declined coverage. I refused so I could research it first--meaning I never received the vaccine. Anticipating a billing issue, I proactively alerted the office via the patient portal that I did not get the shot. Despite this, they still proceeded to fraudulently bill my insurance company for it anyway. It is incredibly disheartening to see a practice I trusted for two decades turn into a money-making machine that prioritizes billing codes over patient well-being. I can no longer recommend this practice. read more

This review is to thank the outstanding work of comprehensive primary care. Patient coordinator Kristin Wise for her fantastic assistance before, during and after arranging transportation to my medical surgery at Sibley Memorial Hospital. She deserves a great shout out of appreciation for the thoroughness and professional vision and compassion and care in providing the service to Richard Gutierrez who is recovering very well from the procedure. Thank you, Kristin Wise - you are the best. read more

Comprehensive Primary Care has been taken over by CloseKnit. It's a complete disaster, and why the partners allowed this is a mystery. I was a patient of a doctor at Comprehensive Primary Care for five years. It was great. I had the same doctor who prescribed my ADHD meds every month. I simply sent a portal message. Now that CloseKnit is in charge, getting the prescription refilled is a full time job. Not only is the information on my doctor's availability wrong, no one pays attention to the messages. I started calling last Thursday. Everyone claims my messages are going to my doctor, but after five years of prescription refills from the same doctor, I find that hard to believe. No one answers the phone at the practice, on most days, after 3:30 PM. There is no on call doctor. No one takes a message. Just call 911. Really? I should call 911 for a prescription refill? What if I was having a non-life threatening allergic reaction? Suck it up I guess. read more

My parent had a terrible experience with Khanh Nguyễn and I urge everyone to stay miles away from this place. Khanh is extremely rude, pretentious, unprofessional, and unwelcoming. Based on the other reviews, we are not the first people to have had an insufferable experience with him. We are never going back to this office. At multiple times during the visit, Khanh literally shushed my parent (with his finger over his mouth going "shhh") and interrupted them with "stop talking" every time they tried to say anything or ask any questions. Furthermore, instead of greeting my parent, he immediately berated them for being 10 minutes late because it was their first time at this office and they couldn't find the entrance. I don't care how valuable he thinks his time is that it exempts him from being a half decent person, but I can assure you his self-importance is way too high for what he's actually worth. He thinks he's being quirky and cool, but he just comes off as conceited and a massive prick. Khanh tried to justify his behavior by comparing his office to a "high performance race car" that valued efficiency and told us to leave if we couldn't keep up, which we happily did. Again, his work isn't even close to good enough for him to be speaking of himself so highly and to be this demeaning to patients. If his work was accurately represented by a vehicle I would call it a clown car but that would be offensive to clowns. Luckily, my parent came out of this fine and had already decided 5 minutes into their interaction with Khanh that they would never come back, but I can't imagine how horrible this would feel to patients dealing with more serious issues. If you care about your loved ones, don't send them to this office. And Khanh, lower your comically high ego and reevaluate what kind of person you want to be in this life, because currently it's not looking good. I've never met a delusional quack more deserving of getting their license revoked. Don't waste your time here. read more

I had one of the worst experiences ever with Dr. Khanh Nguyễn. He was extremely rude, unprofessional, and showed a complete lack of compassion or respect for my grandfather. From the beginning, he was sarcastic and dismissive. We had clearly expressed that my grandfather did not want the flu or pneumonia shot, but Dr. Nguyễn continued to push it multiple times, ignoring our concerns and boundaries entirely. What made this situation unbearable was how he repeatedly told my grandfather--right to his face--that he had a "limited amount of time left on this earth" and would likely not be with us much longer because of his health conditions. He said this in the most insensitive, harsh way imaginable, almost like he was trying to shame or scare him into making a decision. It was beyond unprofessional--it was downright cruel. I finally had to step in and ask him to tone it down, and instead of being understanding, he doubled down on his attitude. When I mentioned we'd be looking for a new doctor, he sarcastically offered to "walk with us to change the doctor right now." That moment just confirmed how disrespectful and unfit he is for this profession. This man should not be working in healthcare. His lack of empathy and aggressive behavior are unacceptable. No one--especially elderly patients--should be treated this way. He needs to be reported and removed from his position immediately. read more

I was given an appointment with this new doctor after my previous one retired. I visited the office very reluctantly and met Dr. Alisha Tuteja for the first time. She made me very comfortable, listened to my concerns and treated the problem well. I have been seeing her for the past two years and I find her very knowledgeable, caring and with good bedside manners. Her skill in diagnosing a problem accurately and treating is excellent. I will keep her as my PCP as long as I can and strongly recommend her to others. I have had very few health issues but she is one of the best doctors that I have had. read more

I'm a patient of the Silver Spring location for two years because my doctor of 35 years Dr. Taubin sold his practice to this bunch of clowns. Recently my physician left this office and CVS has rejected all my attempts to refill prescriptions. I'm diabetic so this is actually important. Good luck if you're working with this group. read more

I was looking for another PCP because my previous one turned concierge. I'm Not thrilled with this practice for several reasons: 1- The intake room is in the open where other patients are also doing their intake, so you're basically spilling your medical history for everyone to hear. You might as well be completely naked in public because it is the same thing. 2- The physicians are friendly, but outdated in their practice methods (more of a "I'm the doctor, listen to me" and less collaborative in care). 3- The wait times are ridiculously long, even first thing in the morning for virtual visits. read more

I've been a patient here for over 10 years and it was good. But in the last couple of years, it's gone from a good medical facility to a corporate multi-clinic megalith where you call for an appoinment marketed as "same day" to a place where you sit 26th in queue hoping to see a doctor or maybe a para professional. Staff, especially at the Chevy Chase facility are rude and uninformed. If you need anything, you call a general number, which puts you in an endless queue or refers you to a website where you cannot book an appointment. I'd look elsewhere for quality care. read more

03/18/24: If NO ONE wants to pick-up the phone at the Silver Spring location, why don't you get rid of that location altogether??? 1) If "Your call is first in line", why is it taking 17 minutes for someone to pick-up? 2) What is that office waiting for, to set-up the home physical therapy ordered beginning of February, then beginning of March, with a reminder to the doctor's nurse March 13, and again, March 18??? Their negligence is currently impairing the recovery of a stroke patient! 3 WHY is it taking EIGHT days to send a prescription to a pharmacy??? You should NOT be in the healthcare business, and that's what I'm going to tell Health & Human Services. read more

comprehensive Primary care has never been the best, and now I think they are the worst. this is a doctors office that does not accept patients with symptoms. please read this one more time! I called in with a cough and a fever, they would not see me. I asked the receptionist whether their physicians were aware that the job came with a risk? that patients in general are the sick people? useless of course. they don't care. they are not doctors, they are providers. I had to go to an Urgent care where they found out I had pneumonia. read more

My uncle is a patient here. He had an appointment and asked for someone to help with translation as they have offered translation in the past. During the appointment, Dr. Bhandary was disrespectful, with a horrible attitude and totally dismissive. He walked into the exam room, said he had a headache and when I asked for someone who spoke spanish he told me to leave and go find someone who spoke spanish. It was awful. I do not recommend anyone seeing them. This practice has failed to provide adequate care for my uncle, and this was the last straw. read more

Sippora Lehrhaupt is fabulous! She checks all the boxes and more that you would want in a PA. She is a wealth of knowledge and takes the time with you to listen, discuss and develop whole body/mind plans for prolonged health and wellness. I highly recommend! read more

Decided to give this practice a try after my previous PCP closed their practice. I always find it difficult to find a practice that is both flexible (so I can get in and out quickly), and compassionate - so switching doctors made me pretty uneasy. CPC is actually a "chain" of several offices. I called into their main line to schedule an appointment and after bouncing around a bit was able to get in at their Shady Grove for the same week. I ended up needing a follow-up appointment and was again able to schedule it for the same week I called, with the same nurse practitioner I'd seen initially. Both visits were pleasant (as pleasant as a doctor's appointment can be). Oftentimes in larger practices I've been brought back and then abandoned for an indefinite period of time in an exam room. I've always felt a bit put-out by this , and appreciated that there was a nurse or assistant present the entire time I was in an exam area. The nurse practitioner I saw, Janice Hodge, was also great. She listened to my concerns and explained what might be happening with my results/symptoms in a clear and matter-of-fact way that I appreciated. She also seemed to have a good rapport with the other staff members in the practice, which I felt was a good sign! Finally, I need to rave about the phlebotomist. Between donating blood and medical tests, I've had my blood drawn a ton. The phlebotomist here is one of the best I've ever encountered. He was great at putting me at ease, and even remembered to switch arms when I came back for a follow-up a week later. I never developed any bruises either (amazing). read more

I was a patient of NP Marylyn Gonsalves at the Casey Institute. I was happy to transfer to her new practice and the location. She has been a lifesaver for me! I had no primary care for a couple of years and I can't say enough good things about her! She listens to me, understands my concerns about everything, and takes care of the whole person, not just symptoms. I came back from Canada with some health concerns and having her take care of my health is so worth it! I will travel again just to have her as my NP. I can honestly say that I have never had that level of care as I do with her. Thank you for taking care of me, that is all I wanted to say with this review! read more

Dr. O'Conor a terrible doctor. Not sure why I keep going back there. She once told me I cannot talk about multiple medical issues at one appointment. I need to make separate appointments. Bad beside manners, irritability while listening to patients. Today was the last straw. She did not even have the patience to listen to what I had to say and visibly irritated. If you can't listen to your patients why be a doctor. I need to find someone else. You get better care even if you go to one of those walk-in clinics. Today she did not even listen to me. read more

If you want to be judged just for a piercing come here on top of that my symptoms they only passed as anxiety. nosebleed chronic? oh asthma allergies oh yeah and they judge you for all your choices and they try to tell you to love yourself. like what. read more

I really like the medical care that I receive at Spectrum. I have been seeing Dr. Belcher and Ms. Swann, a licensed nurse, for over 15 years. I have also seen others in the practice on occasion. I find that Ms. Swann is my favorite but all of them have diagnosed me well and prescribed necessary but not too much medication. I also find them to be thorough and polite. A while back, when they switched over to electronic records, it was a struggle for them and they spent a lot of time on the computer but they apologized profusely and it has improved a ton since then. The only reason I gave 4 starts instead of 5 is because they are usually at least 15 minutes behind and I don't like waiting. However, on a positive note, whenever I am sick and need to be seen on the same day, they always make time. read more

The medical staff is very helpful and knowledgeable, but their procedures for COVID testing are unnecessarily complicated. When you arrive at the location, you have to call their main, company-wide scheduling number, which means sitting on hold for ten minutes while you're shivering feverish in your car. Once I had finally spoken to someone, I waited another half hour before again calling the main line and waiting on hold, only to be told whoever I spoke to the first time did not relay that I had arrived to the actual location I was at. They also helpfully informed me that there is no direct line for the location I was at. I ended up spending 45 minutes in my car for a 30 second test. I understand people are busy and we're all trying to do our best in trying times, but simply providing a direct number to the office I was arriving at would've saved a considerable amount of frustration. read more

I went to Spectrum for about a year. I saw Betsy Swann, the nurse practitioner on staff, and Dr. O'Conor once. I got what I felt was good care from Betsy, but I got a little frustrated with feeling rushed on appointments. The last time I went, they were switching to a new record-keeping system, and the doctor had her face in her laptop the entire time I was talking to her. That was off-putting. I have found a new practice where I am very happy so far, equally busy, but the doctors there have more of the approach that I need. I felt I got good advice at Spectrum, though, and it was generally pretty easy to get an appointment (a huge plus in an area where that is not always the case.) read more

This place if awful. I've had 2 bad experiences. Please do not go here. The dr would not listen to me at all. I almost left crying.

This hasn't been the worst doctors office I visited but it isn't the best. The staff is unfriendly and the doctors can't always be trusted. Although the nurse practitioners seems to be pretty knowledgeable and friendly for the good part. read more

I'm a practicing physician and wouldn't run my practice this way. The front office staff have little interest in helping coordinate even the smallest issue, in my case it happened to be a pretty basic prescription question. What's worse, is that Dr. Bell was involved in trying to address my issue and she reflexively said, "just have him come in." I, like many professionals, don't have time to "just come in" and waste time in the office waiting just for the convenience of the doctor to fit me into their schedule. This practice is not run to optimize the experience of the patient, rather it is run to optimize volume. I didn't even have to provide this candid physician to physician feedback because the staff was so quick to get me off the line and move on to what seemed like a long list of to-dos. Patient's first, remember? read more

Avoid here if you have multiple chronic illnesses/are disabled or are even slightly overweight. Tried 3 physicians from this practice over the years and all three refused to look at my health because of my weight. 1 even stated that I'm clearly not trying to lose weight hard enough after I admitted to having had an eating disorder as a child and currently suffer from stomach problems that result in vomiting and being unable to eat for weeks at a time. Doctors here should consider additional training or be willing to admit when they're in over their head so patients have a chance to find better care elsewhere. read more

The front desk staff lacks professionalism and warmth. The office is outdated and I kept. The front desk admin women are always nonchalant and rude. I am never greeted or welcomed upon my arrival; in fact, I have to always initiate the conversation and offer hospitality which is absurd and ridiculous. Even when I pay my bill, I am never thanked or showed gratitude. Service is inadequate and very limited, and it just frustrates me to know employees are not trained to execute customer service in their roles. Providers need to understand how significant administrative service is in the healthcare industry because these members maintain a vital part in the overall patient experience. Their behavior represents the establishment and can poorly affect the image of credible doctors and nurses. As a result, I am switching doctors because I am tired of the constant mistreatment and lack of service from mean unprofessionally rude front desk staff members. Aside from the administrative staff, the doctors and other care providers do conduct appointments in a perfunctory manner without any compassion or empathy. I've had to switch doctors numerous times in hopes of finding one who actually cared for my needs but was left to no avail. I always have to plea my case and stress my symptoms to be treated effectively and receive medicine. The billing is also extremely off and seems as if they are coding for the highest amounts in order to benefit. Altogether, as stated, I will be searching for a provider that actually cares for my well being and offers nurturing assistance. read more

I've had two appointments with Spectrum and it has been the worst PCP experience I've ever had, and that's saying something. The way the practice is run and the way I was treated makes me think patients are not their top priority. Like other reviewers, I was first required to have a new patient visit. It was very brief and appeared to be virtually useless. Dr. Bell asked me questions about my medical history and family history in a perfunctory way; the information could have been easily covered in a questionnaire since she didn't provide me any advice or seemed particularly interested in engaging with me, or getting to know me as a new patient. But, they were able to bill $150 for this visit. A few months later, I went back for an annual visit. It took all of five minutes and was very perfunctory. Dr. Bell didn't do the full pelvic exam like I'm used to, didn't do a breast exam, asked a few quick questions, and generally gave me very little of her time and attention. I was sent off to get labs done elsewhere; after I did them, I got an email sending me to the patient portal for results. There was no follow-up call to discuss the results. (Someone on the staff later told me that because I "opted into" the patient portal I consented to communicating through the portal - I assumed that the portal would supplement the care, not substitute for the care!) The annual exam was billed at $250; my insurance didn't cover all of it because Dr. Bell coded it as a routine physical rather than a well woman exam, and my insurance only covers physicals once every two years but does cover well woman exams and labs every year. When I called to discuss the bill, I talked to a woman who was very unsympathetic and told me that the well woman exam is in addition to the physical (which is odd - why would something covered annually have to be attached to something covered over once every two years?) and that if I had wanted the exam to be a well woman exam I should have said something (which I did - since I asked Dr. Bell why I wasn't getting a pelvic and she said I didn't need one.) Essentially she was telling me I should have had an understanding of their billing and coding practices so that I could assertively tell them how to code so I could get my visit covered. So after my insurance adjustments, I was out $250 for these two visits, which feels like highway robbery compared to the services rendered. I would strongly recommend anyone considering this practice to look elsewhere, if you want a place that cares about you as a patient (or at least, does an adequate job of pretending to). read more

My review is based off of TWO visits to this office. Bottom line: don't go here if you need to see a good doctor. I moved to the area in the last year and needed to see a doctor in December 2015. Very few doctors were accepting new patients, but Dr. Bell was, so I went to see her. This first appointment was OK (3/5 stars), but thankfully I didn't need much medical help. What made this visit awful was how long I had to wait and then the staff didn't even validate any of my parking at the end. I went last week (May 2016) to see Dr. Bell again because I needed a doctor to send out for blood work. This time, I was seen promptly (and parking was free due to computer systems being down). Unfortunately, Dr. Bell was very short (borderline rude) and rushed through the appointment (less than 2 minutes). Unlike previous doctors I have seen, Dr. Bell didn't bother to ask how I was doing or whether I had other questions (I did, but given the poor service I have received, I won't be asking them here!). Fortunately, I haven't really needed great medical help, but given my experiences, I am going to work hard to find a better doctor in the area whom I can trust. read more

I needed a physical and a new doctor so I selected Spectrum based on insurance and proximity to my home. They would not do the physical without first having an initial appointment to meet me and get my medical history. I felt that was odd as they could easily obtain my medical history during the physical. After that meeting, I began to think it was only to get an extra copay and insurance paid visit (I'm sure doing that for all new patients adds up for them!). I went ahead with the physical 2 weeks later since I was already invested in the process. After the physical I was content with the appointment and the Nurse Practitioner, Jennifer Small. It wasn't until a month later I learned they are shady and only interested in money. My insurance pays 100% for the annual physical and I received a bill in the mail for $20. I called to say there may have been a mistake in the claim as I should not owe a copay for that visit. I was put on hold and then informed that during my physical, my file indicates we discussed a matter unrelated to the physical so there was an additional "code" submitted to the insurance which required a copay. Excuse me, but I was asked if I had any other concerns and I answered with one small pestering thing which we talked about for about 2 minutes and received no treatment...just told to monitor it and call for an appointment if it worsened. So that 2 minute Q&A without any treatment seemed to warrant adding a regular visit fee simultaneously with an annual physical fee. I told the woman on the phone that I felt that was a shady practice and I would pay the $20 but I would find another doctor and they were losing a patient. Her immediate response: "would you like to make that payment now over the phone?" So yes, I believe their policy is money first, care and service later. PS: they only got 1 star because you cannot submit a review with 0 stars. read more

I have had nothing but wonderful care from the doctors at Spectrum Family Medicine. I especially like Dr. O'Connor and Dr. Gebeily. The office staff is good about scheduling and the wait times are reasonable. I highly recommend this practice to anyone looking for a general physician. read more

Our entire family, including two children, has been seeing Dr. Bell and the other professionals here as our primary care providers for over ten years. We have been delighted with the care received here. They have been accommodating when we have needed same-day visits for sick kids, and we cannot be happier with the medical care or the service in general. It has been a convenience for our entire family to be treated at one practice, and we have found everyone here to be positive, reassuring, and effective no matter what our medical concerns have been. read more

Dr. Bell adheres to the appointment schedule. That is why she never makes patients wait. That is a rare thing in a doc and it is greatly appreciated. Yes, she is brief in her appointments, but I learned from that to come prepared with my questions. She, unlike another doctor in Bethesda, believes the patient about complaints that may not be easily quantifiable (like extreme fatigue, for example). Her staff is helpful and organized. Many of the lower ratings and reviews here complain about records, etc. but that problem appears to have been completely resolved. read more

I also need to throw some good words in for Dr. Bell given some of the negative comments I spotted here from folks that don't seem to get it. My children and I have seen Dr. Bell for several years now and she has always found time and squeezed in appointments when needed to satisfy school deadlines or primary care physician referral requirements enroute to eye, orthopedic, or cardiac specialists. In return, we arrive on time and come prepared such that she can efficiently perform her care and move on within her tight schedule. Yes, she speaks frankly and concisely and does not sugar coat what we need to do to improve our health, but that is not a problem for us given we need to hear and heed what she says! read more

I recently recommended Spectrum Family Medicine to a friend who then, after some research, told me about all the negative reviews on Yelp. I was very surprised but I realize that most often people who had a bad experience will write about it but not people who had a good experience. So that's why I would like to point out some positives: - The receptionists are very friendly and helpful - The nurses are more than helpful, knowledgeable and quick to return calls - Dr O'Connor is the best. She's down-to-earth, listens well and with compassion, does not prescribe unnecessary procedures, is not judgmental, and is always to the point! - The billing staff is helpful too. On occasion, after an incorrect medical billing code, they respond fast and submit whatever is necessary to correct the error. - The online portal works great for me. I get my results quickly and I also get refill prescription immediately. Sometimes, when I feel the need to talk about results, I call and get a return call within hours. This office is not luxurious, shiny and expensive-looking. It's certainly not dinghy either. It's just right! The only thing I don't like is that there are often medical residents accompanying the doctor. But you're asked about that on forehand and I usually decline which is absolutely fine. read more

Do not recommend. Front desk staff has no personality, not friendly at all, very one dimensional. CRNP Jennifer Small obviously hates her job and is not good at it at all. She's very dismissive, rude, and seems incompetent. She had no answers to any of my concerns, how is this person a nurse and employed in a medical facility?! Google could have provided better answers then she did. This place can't be trusted to give quality care to any patient. I suggest you find another practice if you are looking for medical providers who care about their patients, and dedicate actual time to listen to the patient and help accordingly. read more

I've been very happy with Dr. Belcher and the staff. While the staff might not always be warm and fuzzy, they have never been rude. Dr. Belcher is thorough. No problems here and I'm in the process of moving my children from their pediatrician to Dr. Belcher. read more

If I could give 0 stars I would. I don't want to go into too much details about my personal experience as I am currently filing a claim against the office and one of their doctors. However I will say that my health and wellness was neglected. I was misdiagnosed and thus mistreated. I was also blankly disrespected by one of their doctors when I asked for clarification on my case. I have been forced to travel into the office 3 times in past 5 days to get answers because their reception staff are untrained. As a minority and a women, I strongly advise AGAINST choosing any of their doctors as your PCP. These people do not care for your time, your health, or your overall wellbeing. All they do is shove a strep test down your throat and send you home with a prescription of sleep and cough drops. They do not explain their methods, they do not care about your medical history and they do not care for your requests and needs as a patient. I don't want anyone else to suffer like I did this past week so please please please skip over this practice and pick ANYONE else in the area. read more

Bad experience with Dr O'Connor at annual visit. Did intake with med student then saw doc and elaborated on my one health complaint, emphasizing that it was affecting my life significantly. She did blood test and posted lab results online saying everything was normal. No phone call, no recommendations for addressing my complaint, no referrals, no followup. The most unhelpful and dismissive interaction I've had with a primary care doc. read more

I have been going to family spectrum medical for 12 years now, after my last visit I will switching primary care physician. I called letting them know I would be about 10 minutes late and they said ok, no problem. Dr Barbara Bell commented she would not usually be in such a rush but that I was late and should not even have come. She also mentioned that the 4:00pm appointment was the already. I felt as though that was a bit unprofessional. She rushed though the whole appointment. Luckily it was just a annual checkup. I will be changing doctors after this visit ! read more

I came here because I honestly I felt there was something wrong with me. This was my second visit and I saw a medical student before Dr.O' Conor came. I don't know if all doctors have this attitude when they think nothing's wrong with their patient. She thought I was upset and depressed. Excuse me, I am not that depressed and what kind of patient would walk in with a happy face when they don't feel well? The most irritating thing about Dr.O'Conor was her poor bedside manners. She treat her patients like some scientific rats or something. She doesn't smile herself and has this upset look with her patients in addition to her tone. I wish she was nice like the nurse practitioner. Her lack of kindness made me more upset when I walked out. She should really improve her bedside manners. read more