It's a small modern doctor office with positive vibes and that gives me hopes for a much closer…read moredoctor/patient relationship that is missing from many large impersonal doctor offices with too many doctors and having too many patents in the waiting room. When I walked in, I'm the only patient and I feel safe and not be encumbered with other patients in waiting room with their illnesses. Dr Lakhvinder is an excellent and caring physician who took the time to listen to my medical situation and made very good suggestions and quick calls to my pharmacy. I'm feeling a big relief knowing that I am under excellent and watchful care.

Very rude receptionist!! Always rude and always thinks she knows everything!! I told her that my…read morehusband needs an ER follow up appointment, didn't even ask what is the reason for follow up and insisting that the ER follow up policy for their office is 2 weeks after the discharge?? Never heard of that policy. The situation will decide how sooner or how urgent the patient needs to be seen not you! My husband was seen in the ER for cellulitis and was advised to be seen by the primary 1-3 days or sooner if needed and you want him to be seen after 2 weeks? get a medical degree before giving a medical advise because it is very dangerous for a patient to given this kind of advise.

I have been going to Family Healthcare and Dr. Wollman for years. She is professional,…read moreknowledgeable and caring. She takes the time to review health records before appointments and is genuinely concerned about the issues facing her patients. I consider myself extremely lucky to have Dr. Wollman as my Primary Care Physician (PCP).

No longer accepts new patients. Skip this medical group of searching for a new primary. The first…read moreavailable appointment with another doctor was in five months and the next appointment with the next doctor was in a year.

I just wanted to say that Dr. Turay is truly wonderful. She is always professional, caring, and…read moreattentive, and she takes the time to really listen to her patients. I sincerely appreciate the excellent care and kindness she provides. Please pass along my gratitude to her and the staff.

Poor customer service. I made a visit to this office after getting bitten from my cat. Good thing I…read moregot my wonderful pet rabies shots. It was a pain to drive my car with one hand, so in turn, I was 8 minutes late. The receptionist told me they would reschedule my appointment because they had this 5 minute rule (they showed me the sign on the desk to prove it, or to rub it in because it seemed like the lead receptionist enjoyed in canceling the appointment) This receptionist also argued with me when I asked to speak to a manager and even threatened she wouldn't cancel any future appointment. Who's the boss here, the receptionist or the doctors? I spoke to the manager and she was of no help. It seems like this office thrives on bullying the customer. Customers keep them in business. It's like biting the hand that feeds you. (MY CAT!) So my appointment was rescheduled for hours later (keep in mind my hand is still in pain, infected and swollen. I guess no one cares if I lose my hand to infection.) I met with a nurse and she was very friendly and sent me off with antibiotics. I was better in about 2 weeks. It is like two different world's at this office. The front office is like a 3rd world country type of customer service, and the back office is like what people think America should be- First world civilized country wanting to take care of you. To add, when I left in the elevator after the first appointment was canceled another patient from the waiting room agreed with me. They said the customer service is ridiculous. I wonder how many others think the same. Running a business is difficult. The easiest part if taking care of customers-it is if you actually care about them. I am not sure how a physician office can operate and hate the customer. Seems counterintuitive. Avoid this office unless you're craving some drama in your life.

Looking elsewhere after 25+ years~ I have seen multiple…read moreproviders, (I truly miss Dr. Skurla), and really like Dr. Sharma and Dr. Wollman, but getting an appointment with anyone but a PA takes 6 months. Then if you are a few minutes late, they completely cancel the appointment and you have to reschedule-2 more months away! Everyone I know who is a patient there prefers going to urgent care over FH. Now they charge a $75 fee for the "privilege" of being their patient! I think they got too big for their britches. Patients don't seem to be the focus. I am actively looking elsewhere. My friend was also a patient for decades but had a male PA tell him he didn't know why he had back pain but he should just take ibuprofen-another provider sent him for an MRI and found nerves that were pinched, which ibuprofen doesn't help. Then the same PA literally called him 20 min before his very last appointment to say that since it was a holiday, he probably didn't want to come in-PA actually didn't have other appointments and wanted to leave. He also told him he just needed to lose weight (to address back pain), and another Family Healthcare MD told him to stop putting food in his mouth! VERY UNPROFESSIONAL.

Not sure if person was inexperienced or didn't like old people. I had to have my throat swabbed and…read morethrew up. I have had it done multiple times before and never had this happen. I also had gone here after a fall a few years ago and they did not send me to get xray. A week later found out I had a broken back. Maybe need to have some geriatric training of staff.

I just started with this practice and I love Dr. Sharma! He's very easy to talk to, down to earth…read moreand makes you feel comfortable. I usually go with female docs but sticking with him.

Johns Hopkins Community Physicians in Germantown has terrible customer service. Saw the doctor for…read morea sinus infection after having the flu 10 days earlier. The doctor recommended a flu and covid test. I asked if it was free and he said yes. Ended up receiving a bill for over $100 for the covid test. After disputing it with the office and billing, I was told there was nothing they could do. The doctor even said he didn't say it was free. I felt let down. Someone who is supposed to be in charge of my health lying. The office could have easily taken care of this. Instead, I am left with a lack of trust in my provider.

I signed up with Dr. Avni Jain as my primary care doctor since the Adventist Medical Group web site…read moreand my insurance web site were both showing her as accepting new patients. I called to make my first appointment and was informed that she was not taking new patients. After I ranted a bit, the office manager spoke to Dr. Jain and she was willing to squeeze me in but she couldn't see me for an annual physical until the end of November. Not acceptable! I was very frustrated that I spent a lot of time researching and selecting a new primary care doctor only to find out that my time was wasted because they don't bother to update their information regarding accepting new patients. I was able to schedule an appointment with another doctor in the practice but was still not able to get in until early November. Beware that their web site is not up to date so don't waste your time if you need a new doctor. Or, make sure you call first. I was disappointed that I couldn't get in with Dr. Jain since she seems like a very good doctor based on her reviews, but I'll be looking elsewhere based on my experience.

This practice now prioritizes Covid testing (financial incentives) over typical PCP services. They…read moreare not a reliable medical care provider. I have been a patient with this group 20+ years. They will make video appointments only and they regularly skip and do not initiate appointments. This seems like a failure of management and lack professionalism. The last 2 months just to get 2 refills I've needed to schedule over 12 appointments. 10 of them were skipped with no notice and no followup by the medical provider. It seems to me like this practice is only interested in testing for Covid (perhaps there is a financial incentive to prioritize) while neglecting multi generational families of patients that have come to rely on their practice. I'm extremely disappointed with their medical care. Because of the failure to keep and hold appointments you must go to the office in person, which will put you and your family at risk of catching covid but unfortunately, you will not be treated well by this practice when you attempt to get stuff done by phone.

I understand it's trying times since we are going through Covid but I still can't understand how…read moreto have a practice that doesn't answer any phone calls or return calls from messages that I left. I had to physically go to the office to talk to them. Then find out that they called in a wrong prescription that afternoon and tried calling them back several times since I couldn't get a hold of anyone. Once I did get a hold of someone the lady was rude when I told her about the mistake that they made. Needless to say a day later and I still have no re-fill and you can't leave a message on the phone. Need to find a doctor's office that actually cares about customer service.

It depends on the services Looking for and the attitude of the staff, and also their billing…read moreprocess to your visit and acceptance of your insurance that you may have with you.

Dr. Ajmal is kind, attentive, and takes the time to explain everything clearly. I always feel cared…read morefor and well-informed after each visit. The reception staff is just as wonderful, so welcoming and friendly every time I visit. Highly recommend!

This is a great medical practice. The doctors, nurses, and other staff are friendly, efficient,…read moreand helpful. They are simply wonderful.

No waiting, skilled nurses, doctors are amazing and usually diagnose the problem right away. The…read moredoctors don't talk down to patients and let the patients explain the symptoms without being interrupted.

Dr. Ajmal, is a wonderful person she has the passion that you want in a Dr. that will listen and…read moregive you your turn to express yourself. Everyone that help me in that office are friendly. This is my fist year with Dr. Ajmal, and they have been good two me. I came in for my physical, 6 month follow up and some in between and its all sweet. Happy Halloween, Happy Thanksgiving, Marry Christmas and Happy new year!

I called to confirm an appointment I made a week ago and kept being told i hadn't been to the…read moreoffice in several years which is not true. so, they didn't didn't have my information, mind you the lady read all my information to me, and I confirmed it, then she proceeded to place me on hold for 10mins just to tell me I am already in the system, which we had already established. the phone service is just horrible.