My son got milk in his computer and we thought it was dead. Kevin came out, on a Sunday, to see if…read moreall was lost. Kevin made sure that the battery was working and even sent us a link to get the correct battery. He is personable, professional and helpful. Would highly recommend him.

From the owner: Since 2020, KTG IT Solutions, LLC has been a leading provider of Electronics/Computer Repair and IT…read moreconsulting for residents, small and medium sized businesses in Maryland. ​ “Computer repairs FOR any complexity.” “KTG IT Solutions guarantee to meet all your technology repair needs. We are fast, affordable and mobile! Technology plays a major role in our lives. During these unprecedented times, the world is relying on technology now, more than ever. When your desktop, tablet, or laptop needs a fix, you should have an expert to handle your repair. That is where we come in! With over 10 years of experience in the electronic repair industry, KTG IT Solutions is reliable to get the job done quickly and effectively, providing the best in customer service.” “A trusted source…” Best Prices Quick/Convenient Repair Time Experienced Professional We can come to you! “Remote and mobile…” We provide Remote IT Solutions to examine your unique PC needs. Our professionals are experienced in dealing with critical PC challenges.

Avoid. Bait and switch, uses faulty (even visibly cracked!) replacement parts (scrounged from…read morebroken computers/phones), damages other parts of your machine in ways that aren't evident right away (replaced screen, damaged track pad somehow), voids warranty, doesn't stand by his word on anything (when something is going to be finished, total cost, type of part to be used). Just not worth it at all. First clue should have been the state of the shop. No computer repair shop should be covered in that much dust!

I went to get my phone's screen replaced and he did the job, but it downgraded my phone in every…read moreway possible. The screen quality is worse, which is to be expected, but also the battery drains like mad now, the touch screen is overly sensitive, finicky, and inaccurate, and worst of all the touch screen will stop responding so I have to either wait til it starts working again or hard restart my phone I did not learn how to hard restart my phone until one day the touch screen was unresponsive for over 12 hours (i could still use voice command and the buttons) so i went back to phdfix and he was very impatient with me. Yes, I wasn't happy, but i was not trying to pick a fight with him - i just wanted to ask what was going on with my phone. He quickly jumped to the conclusion that the unresponsive touch screen, which didnt start happening til after the screen replacement, was due to my phone being slow due to having low storage (i have used about half of my phones storage capacity) and wasnt willing to explore any other possibilities. "Get rid of data and dont keep text messages forever." Thanks, i guess. He then hard restarted my phone, the touch screen became responsive again, and he didnt explain how he did it so the next time it froze i had to hop on a computer to look up how to do so: hit the volume up button, then volume down button, then hold the power button for about 10 seconds. Those are the directions on how to hard reset a 2nd generation iphone SE The dude doesnt have very good customer service, but hes a viable option for repairs since he knows his stuff well and does an adequate job

Terrible experience at uBreakFix…read more Last Friday, I was referred to this store by Samsung to fix a minor cosmetic issue with my fold phone's inner screen. It had a bubble on the fold screen, but the phone was still fully functional. I thought they would use some technique to smooth out the bubble. Instead, they told me I needed to pay $76 to replace the screen protector. I was hesitant at first, but the service rep was polite and convinced me it would be worth it, so I agreed. Two hours later, just before the store closed, I picked up my phone. The service rep turned off my phone and reassembled the outer case for me, which seemed fine at the time. But now I realize why he might have done that. When I got home and opened the inner screen (the outer screen was working normally), I noticed the inner screen was damaged. The touch functionality wasn't working, and there was a black spot along the center fold. The inner screen was no longer functioning properly. I called the store right away but got no response because they had closed. The next day, I returned to explain your store was supposed to fix my phone, but instead, it seems like you made it worse and damaged the inner screen. The service rep then suggested replacing the inner screen protector again, but I explained that the damage they caused wouldn't be fixed by just changing the protector. He agreed and said he would contact the manager, who would call me by Saturday or Monday. However, I never received any call from them. Frustrated, I went back to the store again. The service rep then told me I would need to replace the entire inner screen for about $600, but he would still need to talk to the manager about something--though I wasn't sure what. 2 days later, the replacement part had already arrived, but they hadn't even bothered to call me. I had to call them to find out When I arrived to get the screen replaced, they told me I had to pay the full $600+ cost, and despite confirming several times, they insisted they weren't responsible for the damage to the screen. I asked, "So my screen was working fine before, and now I have to pay over $700 to fix a problem you caused?" The service rep just smiled and said the manager would contact me the next day, but repeated that they were not responsible for the damage. The whole experience was awful. They smile at you like it's no big deal, but it only made me feel worse. It's been a terrible week dealing with this store

Buy a new device so you don't have to deal with these liars…read more The Timonium franchise of this chain had my wife's device (broken screen on a MS Surface tablet) for 8+ weeks. Note that the first 5 of these weeks was before the COVID shutdown, so that's not a viable excuse for the fact that they never repaired it. I called them 4 times for status and was told the same lie each time, including "I'll call you back". Each time I reminded them of the previous unkept promise to call me back. On the final call, the guy who seems to run the place told me "I'll stay late and fix it myself then call you." No call. No fix. See attached photo for what I picked back up from them.

The 1st time hiring someone can be a problem. But I found no reason to be concerned with Chris. He…read moredid a fine job. Thorough and efficient. He ran into an unexpected issue which I thought would add significant time to the job, but he took care of it with only an added 1/2 hour of charged time. Will definitely hire him again.

He mounted the tv to the wall. He did a fantastic job. The tv is mounted at a great height…read more Scheduling was easy. He came on time. He was tidy. His pricing was more competitive than the other companies I contacted and the service was excellent.

Worst repair store ever. I took my computer there, they told me ram was bad.... After taking out…read more4 sticks and 4 trips out there, they then say my processor was bad. Replaced my I7 for an I5. Destroyed my power supply cable because it did not fit the new board so they cut wires, left them exposed, and destroyed the plastic pins so it would fit the new board. NE ER solved the problem I took it in for. I now go to Micro Center. I am now in the process of paying more money for repairs that Computer Pros caused. Do not go here!

Professional, personable and reliable. They explain…read moreeverything very thorough without giving you any expectations or mislead you. They believe in integrity and honesty. Thanks for all your hard work! I will be back for all my computer needs, including backups and protection. Kind Regards, Coach

Very slow service and poor communication…read more The diagnostic process took far longer than expected, despite my repeatedly following up for updates. Communication throughout the process was poor, and I was rarely informed about the status of my laptop. In the end, I was simply told that the motherboard was damaged and the laptop could not be repaired. If I just wanted a second opinion that my laptop was broken, I could have gotten one much much faster and at no cost. The experience cost me both time and money, and I was left frustrated by the lack of timely updates and clear communication. I can't comment on the quality of their repair work since no repair was performed, but based on my experience, their communication and turnaround time need significant improvement.

If you can get here, this is THE only place to take your computer problems. In a world where too…read moremany businesses are prone to simply take your money and give you "whatever" service in return (like The Geeks?), Sam & Company stands out as a shining example of how things should be. How many businesses these days do you know of that actually combine integrity and skill to deliver what they say they will - and at a reasonable cost? If you read the About section on their website, it mentions personal relationships with customers. That's no sales pitch - it's true. I've only had sporadic computer issues over the years and, amazingly, every time I've spoken with him, it's like talking to a friend. He knows his customers! Couple that with the fact that Sam broke away from the corporate world to bring his skills directly to the public and he's definitely earned my loyalty.

I have nothing but good things to say about my experience here. I took my computer in for service…read moreas I had issues I could not overcome on my own. I found the basic price for service at $99 to be more than reasonable, though I was told that it would take about two weeks for my computer to be diagnosed. I paid the $75 expediting fee and given a timeframe of 2-3 days before diagnosis. I was then happy to get a call from them the next day with the diagnosis and plan of action. The day after that, my computer was ready for pickup, good as new. Overall, very happy with the experience.