Do not go here! This is regarding the care of my grandmother received at this facility, as well as the unprofessional conduct of the staff. My grandmother was seen for a broken wrist, during which a cast was applied. Unfortunately, the cast was made far too tight. Within a few days, her hand became severely swollen, and she experienced significant pain and discomfort. This raised serious concerns about the quality of care provided, particularly given her age. When I attempted to contact the office to address this urgent issue, I had to call approximately 15 times before reaching someone. When I finally spoke with a staff member, she was extremely rude and unprofessional. When I calmly stated that there was no need to be rude, the staff member abruptly hung up on me. Multiple attempts to call back resulted in my calls being repeatedly disconnected on purpose. We had no choice but to take her to urgent care where the staff there said the job was done extremely poorly. This experience was unacceptable and deeply concerning, especially when it involved the well-being of an elderly patient. I hope this place changes as a medical facility should have much higher standards. read more

COMSI - Cast being too tight - Orthopedists Near Me - Cerritos, California

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The doctor is always running late. Takes at least an hour from the time of appointment to be seen. I feel bad for the staff that really had nothing to do with the service provided. If you have another option, go ahead and take it. Avoid this doctor if you don't have 2 hours to wait around. read more

Worst place to visit and they don't help you with your broken bones and they send you to places that won't see you for your appointments and they play mind games with your feelings and pretend that they're good people to go for help They never answer the phone calls period and that's stupid to do so to the patients they neglect me and abuse the insurance company privileges. Still my finger is broken after 6weeks of neglect by the doctors office PS doctors office staff think there all that and the patient is wrong and there always right I say this is bullshit. Doctor Chen should retire now before it's to late for his doctors title gets further ruined by his office staff and close down the office if office staff is very poor at work quality. read more

COMSI - 6 weeks later with doctors office neglect still with a Broken finger they didn't fix my bone yet - Orthopedists Near Me - Cerritos, California

They NEVER answer their phones. I've tried all departments and nothing!!! I submitted a request on their website and even sent a fax asking them to answer their phones or to call me and nothing. Very frustrating!!!!!! read more

do not go this place. they will rip you off even if you have insurance, they will charge you tons of money for consultation fee. which means extra cost for patient. they are just chinese robbery. read more

And to think I was the only one who thought this place was trash. As I sit with others waiting to be seen by Dr. Gary Chen they explained their experiences here and I am not surprised!!! My appointment was for 8:30 am. It's now 9:40 am still no doctor.. Even his own staff knows that this he is a joke. Stating he's always late with no call. What a doctor :) lol As for Ellen, still rude. No surprise there. The ladies up front are great, they do what they can then it's out of their hands. I DO NOT recommend this place to anyone, don't waste your time. read more

One of the most unprofessional, uncooperative place ever . My complaint is with Sergio Espanto , OTR- Who was assigned as a therapist for my mother from day one . Till now we had 4 visits out which we have gotten 10 mins therapy total . There is no clear communication between therapist , their front desk . My mother does not speak English so I always have to go with her to her appointments and witness the poor quality of therapy. One therapy she got was 10 min massage from a manager . Today we went after 6 weeks - appointment I made - he did second assessment but no therapy cause he could not bill therapy and evaluation on same day to my mom's insurance . First he says he needs to evaluate - After evaluating he says he can't give therapy cause he needs to bill in different day. Why was this not communicated while we made appointment. We would not waste time coming for evaluation . read more

Worst place, non ethical staff! Worst costumer service, no respect for patients time, no respect for scheduled appointment, front desk girls have a very rude attitude, don't come to this place read more

DO NOT HIRE DR GARY CHEN!!! I wanted to give no stars. On July 3, 2024 I was scheduled at 12pm to have torn rotator surgery by Dr. Gary Chen. Around 1:30 I ask if the Dr. was in the hospital and was informed that he was not and also not answering the phone. At 3:30 I ask for an update and was informed that the Dr. had an emergency and cloud not operate on me till 5pm. I was so angry, tried and hungry that I left. I had been at the hospital since 8am that day which made it a 9-hour day for me. This is totally unacceptable and unprofessional. Dr. Chen also handles his clinic appointments the same way. I have been in his clinic waiting and he will arrive 2 hours after your appointment time. A patient can be at an appointment for 2-3 hours or more each time and some of the staff is so unprofessional. His wife the office manager is so rude and aggressive. One of his staff members called me one day and said that I had no insurance and that my appointment and surgery was cancelled. I had to call my insurance provider to fix the problem for me. His staff was running my old insurance an error that is their problem not mine. I called to speak to the person that called me and got no wear. If you get referred to this Dr. run for the hills and ask for another Dr. read more

Been waiting for 2 hrs. Ppl that arrived way after me , are getting called and for me still nothing. One appointment was w Dr and apparently they're not seeing me cus I need an authorization. Therapy was 1 hr ago & no signs of being called. Been telling them and they are not doing anything about it. read more

Phones never work. Or they just don't get answered. Fippant staff... Meaning rude. Third world medicine in a first world country. This doctor should retire.. if he can't help a bulging disc and calls himself a surgeon. Time has moved on, and so should he and his gruesome wife/office supervisor who is as rude as anyone I have EVER met. I cannot believe she is working in such a "professional" environment with such a classless and tactless demeanor. Find yourself a orthopedic Dr. Who has grown and kept up with technology. A BIG THUMBS DOWN. . read more

Worst place EVER!!! Waited 5+ hours with an appointment! Staff was so rude & kept saying we were next after the doctor was on break and still had to wait! They don't take into consideration people with appointments! Don't come here! read more

WHY DOES NOONE ANSWER THE PHONE!!!! ive been calling all day to schedulle an urgent appointment and no one answers

What a horrible place. Do NOT go here. Wait time WITH appointment is 4 hours plus. Office staff rude and unprofessional.

Do not answer phones. Voicemail full. I've been calling all day, literally. Why would I want someone operating on me that can't even answer a phone? No AC in front waiting room. Waiting room over-crowded, people standing sitting everywhere. Line just to talk to receptionist hasnt moved for 45 min. Average wait time is 2.5-3 hrs minimum. Patients interrupting patients being seen by Dr to complain about wait time. Office manager arguing w Dr in front of patients. It's chaotic and unprofessional. People deserve better treatment than this. read more

The worst Medical Center I have every been at. First of all it's hard to find . The parking sucks . The environment of the medical facility is chaotic . There are people then against the walls people sitting down some people sitting on the floors there wasn't enough sitting area in that little small office . The people were unorganized and incompetent . Several patients got turned away because they didn't have the authorization that was sent to that office . I was one of those patients . I have my authorization on my phone with that phone number with granite that location and with a doctor that is at the facility Walter Harris .​ It was like going to a third world Clinic. The poor receptionist was overwhelmed and her supervisor was yelling at her about clients. Is not a good look for medical facility . And I should know . I have a BSN Administration for medical facilities for healthcare . And that office was the worst . I would not recommend that office to anybody . read more

Worse place ever! If I could give negative stars I would, I never post any reviews like this but people have a right to know before they come to this "clinic". They do not help anyone that comes to the front window, and just to show you, they even ignored a FedEx delivery guy for more than 15 minutes and he was trying to deliver a package to them!!! Complete waste of time, save your time and go to a place that actually cares! I went in as a new patient at 10:30am, I stood in front of the receptionist for 20 minutes being completely ignored, not even a look to acknowledge that I was there. They kept looking at their sign in sheet and looking completely lost as to what they were doing, skipping over patients on the list. When the receptionist, finally gave me the sign in sheet I asked for new patient paperwork and she never asked me for anything, I filled out and an hour later she called me to ask for my ID and insurance card (mind you, I had already told them over the phone that I was waiting for it to come in the mail) when I told them I was waiting for it, she immediately told me they were not going to see me, even with the authorization on hand from my insurance. I explained that I had told them over the phone and Asian person in the front said something so I told her I couldn't hear her and she completely ignored me and pretended like I wasn't there. They are completely rude and ignorant in doing their job. read more

I am a new patient to COMSI and have been referred to this new location in Bloomfield street in Cerritos by my PCP. I saw one of the assistants to Dr. Gary Chen who examined my left foot and wanted to refer me to the neurologist so they can better assess me since it may be an issue related to my nerves. I visited this location on October 27th, I waited two weeks to see if my referral comes in because my insurance takes a maximum of 1 week even during this pandemic. I called to check in if the request was submitted, I was told that after TWO weeks of the assistant giving the form for a referral request to the receptionist, the person who submits the request hasn't submitted it yet. Supposedly the person in charge of submitting them wouldn't be in the clinic until the following day but that they would notify this person that it's urgent and to send it as soon as possible. I waited another week before giving another call on November 18th (three weeks since my appointment, one week after the first phone call) and was specifically told that the request was submitted to my insurance and that they can see that my insurance is currently pending approval. I asked when it was submitted at the receptionist claimed that they did not have that information. I called my insurance today because my foot issue is progressively getting worse and I urgently would like to see the neurologist as soon as possibly allowed, but as they contact MedPoint Management who deals with all requests and referrals, I was told that no request was submitted at all from this clinic to see any specialist. I am incredibly frustrated because I feel lied to and as if my possibly serious issue and, mind you, an issue that has gotten worse is being taken lightly by staff. I'm unsure if the receptionists are doing their jobs, during my visit I only ever saw them talking and laughing and on their phones texting. I am incredibly disappointed and plan to make a complaint to my insurance so they are aware that this clinic doesn't care for the benefit of injured patients. I have developed anxiety and depression due to this issue with my foot and having to deal with this issue with the clinic has made my mental health WORSE. I hope to never go to this location again for this one and only reason, because I believe I have a right to have my physical problems assisted as soon as possible and to not be lied to by employees. UPDATE: I called this morning to speak with the person in charge of submitting referrals. This clinic wouldn't pick up so instead I spoke to some other department and after looking at my file they informed me that there was no referral requested for a neurologist, only for a MRI and to come back for therapy... I don't understand how I can have therapy if my foot has yet to be properly diagnosed by a neurologist at least. So instead I'm requesting a referral from my PCP to see if they can better assist me. read more

I was at the doctor i was very happy about my visit Juan help me out and really help me o gove them a five star