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    Comstock Protective Services

    5.0 (1 review)
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    Services - Comstock Protective Services

    Private investigation

    Security services

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    10 years ago

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    ESI Security Services

    ESI Security Services

    1.8
    (13 reviews)

    I'm not sure why local companies keep hiring ESI because my experience on the consumer side of…read morethings hasn't been pleasant. At a recent Dierks Bentley concert in Reno that I attended ESI was running the security for the show. I was approximately 4 rows backs from the GA pit. For the first hour or so there was no presence at the front of the seating area so large groups of people standing, partying and drinking in the aisle who were from rows farther back. Many of these people were also sitting in seats that were empty but were not their seats. I would say that approximately 8 times myself or another person around us would have to walk back, find an ESI employee and ask them for help. A person would come down, break up the crowd and then leave. This process continued over and over again - with nobody staying in the area it was a weak system. After about an hour the problem got worse as now there were people jumping the 'barrier' to go from the seats to the pit. I counted probably a dozen people doing this before I decided to locate an ESI team member to let them know of the problem. I became really irritated when I couldn't find anyone quickly inside the actual venue so I walk outside to the concourse area (where the restrooms, entry doors, etc. are). I quickly counted close to two dozen ESI employees just standing around or talking to each other. I asked for some kind of manager and let this person know of what was happening. After about 10 minutes they finally put someone at the front of the barrier to prevent the jumpers. The next experience was the Reno Rodeo Opening Concert on June 14th, 2017. Getting into the venue was a fairly easy process although they were only checking to see if the tickets were valid and nothing else. Once inside the venue we went to get a drink. No mention (verbal or signs) was made that you were required to get a wristband to purchase alcohol until we were at the counter and were denied. We decided at that point that we'd rather not miss the concert and just go into the arena itself and enjoy the music. Since we had GA floor tickets we went into a different entrance to do this. At this time there were 2 ESI employees handing out green wristbands for those who were in the GA area. Not only did this take a while because of so many people but why on earth would they have not done this right when we enter? It would have made the process a lot simpler. On top of that, they quickly ran out of wristbands and were no longer checking tickets so anybody could walk into the GA pit (tickets were priced higher for this). Getting the Over-21 wristband was an absolute nightmare. The line stretched back and we waited about 25 minutes. There was ONE single ESI employee checking ID's and FOUR people putting wristbands on. Why on earth would you not have more people checking ID's? The line was so long that the concert started while we were in line. These two experiences have made me realize that any event they are hired for will be mismanaged by lazy employees and management that doesn't seem to care. Either ESI needs to get their act together or events in this area just need to stop using them.

    Went to Sunday Stunner at Reno Events Center. My kids stood on the chairs because they could not…read moresee when everyone else stood. Security shook the chairs they were on and told them to get down when kids were standing on chairs ALL AROUND US. Way to ruin what should have been a great family experience. My daughter sat there crying because she was afraid she was in trouble. Fun fact: the kids not spoken to around us we're not white. Neither was the guard. My children are. I'd give no stars if possible. Maybe the events center should rethink their security!

    Comstock Protective Services - privateinvestigation - Updated July 2026

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