My delivery was canceled for a July 10th drop-off, for an order placed on June 22nd. The next…read moreavailable time for a delivery was august 14th. It was very hard to get in touch with an actual person to get an earlier date. However, I received an unsolicited call from a very kind and helpful gentleman yesterday and my item was set for delivery today, July 22nd. They were very thorough with the time window and the deliver updates, via texts throughout the day, and arrived within 15 minutes of stating they would be there in 30 minutes. The delivery driver was very kind, professional, and helpful. He gets 5 stars. Today with the updates gets 5 stars. The early cancellation and lack of communication and rescheduling time would be 1 star. Overall, I guess 3 stars. What started as an infuriating experience ended on a high note.

I understand the difficulties delivering to rural areas and does require some delay. But other than…read morethat, excellent communication, customer service and fast delivery when it's your turn. Thanks for delivery!

These guys rock! Very helpful and courteous in assisting with loading a rather large, cumbersome,…read moreand fragile item when I cam to receive it. When I need something large crated and shipped, these will be my guys. Thanks. Go, see, SHIP!

I had an unsatisfactory experience with Crates & Freighters Little Rock (C&F) due to the web of…read moreoverlapping entities involved in getting something shipped from Little Rock to New Jersey. There were essentially four parties involved in the shipment: (1) me; (2) Craters & Freighters; (3) GlobalTranz; and, (4) UPS. If there are no problems, you wouldn't know this - or you would only know that UPS was the actual carrier. My problems started when UPS failed to make timely delivery. Because I was not the shipper, C&F was, I contacted C&F to address the problem. C&F directed me to UPS to try and resolve the issue. Additionally C&F told me that UPS had doubled the weight on the shipment - from 300 lbs to 600 lbs. I assumed that the $900 dollars I paid for the shipment reflected the doubling of the weight. Assuming that to be an additional problem, Jerry at C&F directed me to GlobalTranz which is the intermediary through which C&F negotiates with UPS. For the next six (6) weeks I spent a considerable amount of my time trying to determine if I had overpaid for the shipment and if anyone was willing to refund a portion of the shipping costs. GlobalTranz pointed to C&F, C&F pointed to GlobalTranz and UPS - round and round and round. Finally, at the 6 week mark, C&F told me that I was charged based on a 300 lb weight not the 600 lb weight that UPS charged C&F. I have zero reason to believe this to be true. I have given up, but I strongly encourage you NOT to use C&F, because if anything at all goes wrong, you will NEVER get it resolved to your satisfaction. I will say this: the crating and packing that C&F did was excellent and the shipment of china, crystal, and art arrived with only one broken dinner plate. That's the only bright spot in this experience.

I had to give 1 star as less than that is not possible.. I would give negative 100000 if possible…read more I shipped 17 packages (Door to Door) from Chicago to Little Rock, and was given a delivery date of June 29th initially. By June 29th, my shipment did not arrive, and on calling customer service, I was told that 16 pieces have arrived, but the 17th one has not, and once it arrives, I will get my stuff, and a new delivery date of July 5th was then given. By July 5th, my 17th package was still not here. I called customer service multiple times, and the reason I was told initially was that it probably shipped on a different bus at a later time, and may take time to arrive. Twice, on calling the customer service, I was kept on hold for over 25 mins, and then they hung up on me without saying anything. But on July 5th, when I specifically asked about the date of shipment of all my packages, I was told they all left the greyhound station in Chicago "together" on June 25th, and still even though my 16 pieces were here, there was no track of the 17th. Then I was finally told that it has been lost, and I need to file a claim for it. I was told on July 6, that someone will be contacting me to help with the claim for my lot baggage. On July 7, I got an email from Ms. Linda Brown with the claim forms, and instructions to call her before filling them. I called, left voice messages, and emailed her with no reply. On July 9, I again emailed Ms. Cathy asking about why I was not contacted, and I was told to wait till July 12 as they might be busy tracking my bag or with other claim... Again, I did not hear back from anyone. So I am going to fill the forms and see how it goes... The Busfreighter people, on contacting, keep saying that it is Greyhound who is responsible for losing my bag.. So they are not responsible for anything. It is Busfreighter whom I paid, not Greyhound.. If they cannot take responsibility for anything their Partner does, I cant say what type of company they are.. On top of that, they want me to pay for the "Shipping cost" of the lost baggage also. Since the weight they calculated was more than I estimated, they want me to pay for the extra weight, which would have been acceptable had they actually delivered all the packages. But they want me to pay for shipment for something which was never delivered.. Ridiculous... Bottom line, NEVER use this company. They are completely irresponsible. Their "customer service" sucks. And they "WILL" lose your stuff and could not care less about it..

I've Been using the North Little Rock, Arkansas Greyhound for several years now. And I have been…read moretreated very very well since Ms. Young is there. Customer service is extremely nice and helpful to me and my family. They work to get me the best possible schedule for my money as possible. I give Ms. Young a very high rating, she is courteous, aned very very nice. She Speaks well and very clearly, so you will not have a misunderstanding. She is very friendly. I have no complaints about her. The station is well kept up, clean and organized. But, before she came on, the Man in charge before her was not as clean nor courteous. and not very friendly. I am glad Ms. Young is on board. I love seeing her face when I go there. Great Job Ms. Young.

Absolutely perfect delivery on my driveway. Clean dumpster when delivered. Respectful…read more Responsive staff -- available easily by text. Fair pricing. Totally let Rhino haul your junk. Thanks to Cade and Nick and everyone.

Mr. Carlton Robbins was easy to contact through Yelp and also by telephone. He picked up three…read morepackages from Good Shepherd Moore Building and delivered them to the resident's room at the Baptist Medical Center. He was polite and gave a receipt and very prompt. Thank You, so much, Mr. Robbins.