I found myself having to use the services at this clinic and I must say that I was dreading the…read moreexperience. To my surprise it was a wonderful experience. The clinic was very clean with a warm welcome from the checkin person and the wait time was minimal. The doctor took her time and really listened and explained what was going on. I would highly recommend this place if you find yourself needing their services.

There website indicated walk-in was the only option at the time I checked Sunday afternoon. I am…read moredealing with a foot strain. I drove over and receptionist said only reservations were possible, which was confusing. It all worked out though, as I got put on the waitlist and only took about an hour. The doctor was very capable, friendly, ordered an x-ray was able to examine it within 20 minutes. I could not be happier with the quality of service.

Overlake NEVER disappoints... came here with hubby for same day procedure, front office staff was…read morevery helpful, check in was nice enough to walk us to a completely different part of the hospital than where her desk was. Our nurse and the patient care technician were absolutely amazing, extremely helpful and very knowledgeable. We weren't rushed , we were thoroughly impressed with every single step of the process and post procedure instructions. Highly recommend...

Everyone is bitchy here…read more From the check in person to the nurses at the SPU 3rd floor. It is free to be nice.

I was able to make a same day appt online to see a OB/Gyn specialist. She was very knowledgeable,…read moreand had a wonderful bedside manner. She listened to my concerns, made great suggestions and was overall a wonderful doc. Wish I could have her as a primary provider- yet couldn't hope for better care in a pinch. They did have some odd billing practices in that they require payment same day, there wasn't a "send bill in mail" option, I reached my full yearly deductible which should have resulted in 100% coverage, but they charged me ~$50. I will have to work that out with my insurance though I guess.

Please post very clearly on your site that you don't accept any sort of federally funded insurance…read morebefore people waste their entire mornings keeping an appointment, just to be turned away.

The doctor who saw me, Dr. Paul A Lee, behaved less like a medical professional and more like a…read morefinance frat bro . His explanations were vague, dismissive, and barely met the minimum standard of care. I ended up getting more useful information from the medical assistants than from him. After being fitted with a leg brace, I asked a few basic questions such as what position my leg should be in and how long I should wear it. Instead of giving clear guidance, he responded with "I don't know". I cannot fully straighten my leg after my fall, so I asked whether it needed to be straight in the brace or simply kept in a comfortable position. Rather than answering professionally, he mocked me and mimicked the way I was walking, claiming it was "almost impossible" to walk with a bent leg ... That is exactly how I had been forced to walk into the clinic due to the pain in my knee when attempting to straighten it. Being dismissed, mocked, and given inadequate medical guidance while in pain is completely unacceptable. His behavior was unprofessional, disrespectful, and frankly appalling. I would strongly advise others to AVOID seeing this doctor. The rest of the medical staff were lovely.

Updating my previous review after a solid experience…read more As an ER nurse, I notice speed, workflow, and efficiency immediately, and this place was one of the best I've seen. I had an MD eval, labs, a CT scan, and a fluid bolus, and I was out of there in a little over an hour. For anyone not in healthcare, that is wildly impressive. Considering most wait times in the ER or urgent care can easily exceed 6-8 hours, this experience really stood out to me and absolutely warranted a review update. The clinic was super clean, organized, and the whole process felt incredibly streamlined from start to finish. The staff were friendly, helpful, and kept everything moving quickly without making the experience feel cold or rushed. That is a hard balance to strike in healthcare, and they nailed it. I do not impress easily when it comes to medical workflows, and this place absolutely delivered.

I live in Downtown Bellevue and take pride in the care I've received from Overlake Hospital in…read moregeneral -- they're my primary hospital. However, this specific urgent care does nothing but fear monger and direct you to go to the Overlake ER for reasons unbeknownst to man. I went in one day for general malaise, feeling unwell, and run down, along with very mild heart palpitations (which I have normally bc of caffeine, stress, etc) and the doctor urged me to go to the Overlake ER. Since she is a professional, I took her recommendation, and I went to the ER just in case. I wasted my valuable time and money because absolutely nothing was wrong. There were other occasions where the doctors treated me appropriately, but I've had more occasions where they either blew me off or they projected a lot of fear when they shouldn't have. I try to avoid this urgent care whenever possible, but it's just too close and convenient. But I have made the trip to Redmond's location b/c they're just far more professional, caring, and exact.

Terrible place literally advertise on the website the wait line was 12 minutes and I got there and…read morepeople came in after me. When I registered they said your 3 rd in line. They took everybody except me. I needed a CXR because my lungs are not getting better and I was short of breath walking to my car today. This place is the reason people go to the ER. I never go to urgent care before and I never will again. Not only was I there 2 hours waiting then they took me back told me it will at least 20 minutes longer and turned the lights down in the room?????? Like they are tucking me into bed for the night. So upsetting!! Waste of time. And they didn't care. Terrible urgent care

I came here on a weekday afternoon to visit the urgent care. You are able to book ahead for an…read moreapproximate time slot and come in around the time you will be seen. Unlike downtown bellevue urgent care the time to show up was accurate and I was pleasantly surprised by the efficiency of the visit. They were able to get me in and out within 40 minutes. All the staff were so friendly and helpful. The front desk lady was kind and thorough and both the MA and Doctor were professional and efficient. The only downside is that they seemed a bit rushed which is why I gave it 4 stars. Overall, would definitely come here again - one of the best urgent care experiences I've ever had in my life!

I'm over this place. Every time I check in or call someone has an attitude…read more Hire someone to answer the phones that actually wants to be helpful and doesn't get annoyed when people call...

We've had to use this urgent care a couple of times over the last three months. Both experiences…read morewere very positive. The staff was quick, efficient, and we felt like we received genuinely good care each time. In both cases, we ended up needing referrals to other providers, but the urgent care team handled everything professionally and helped us get pointed in the right direction. One of the biggest advantages for us is the location -- it's so close to our house that we could walk there if needed, which is incredibly convenient in stressful situations. Hopefully we won't need to use them again anytime soon, and obviously I'm not recommending anyone need urgent care if they can avoid it. But if you do have a lower-level emergency or need prompt medical attention, I honestly couldn't recommend this place more highly.

I like overlake clinic downtown bellevue. The staff here is friendly and helpful. Dr. Chiang is so…read morenice and professional. They have moved into a newer and larger place with more parking spots.

Over the past year, members of my family have been to three different urgent care locations. This…read moreone is my favorite. When I first saw the bill, I was like "That's expensive!" Then I checked the other urgent care locations and saw they were at least the same price. They do tend to prescribe medication more often here than other places, but when I've expressed concern with a specific Rx I had issues with, they were quick to find an alternative. The biggest reason I love this place is the time it takes. I'm usually out the door in less than 15 minutes (with an appointment). That includes greeting reception, getting vitals from an assistant, answering questions about why I'm there, talking to the doc, and leaving with my visit summary. I don't come here when I'm feeling well - I want to be back home, wrapped in a blanket, hopefully with some antibiotics or medication to make my plague less miserable. More than any other place I've been, this checks that box. If you're looking for a conversation about how your family is doing, make an appointment with your PCP. If you're sick and need something addressed quickly, visit One Urgent Care.

This place is a scam, was sent home without any care and was told I had a sprain. I went to…read moreanother doctor a month later because it wasn't healing and learned I have a full thickness torn radial collateral ligament. Let me be very clear, my finger was deformed and locked in an unnatural position. I should have known immediately and walked out after the receptionist had his mask below his nose and was the assistant for my x-rays. I did not feel safe as a woman. DON'T GO, but if you must, definitely don't go alone.

This is what Urgent Care should be. Professional and friendly from front desk, check in nurse,…read morephlebotomists and PA. The first sign of a well run org is the check in lady was kind and engaging, unlike most front desk people I've met at other Urgent Cares. My PA was great, diagnosed me quickly and got me treated and sent scripts quickly. My x-ray tech was nice and gentle, and I felt well cared for from start to finish. The phlebotomists had trouble with my veins, but stuck with it (pun intended) and got it done. Well done Overlake. It's so refreshing to find a capable clinic to go to when I need help urgently. (pun again intended)

Rudest staff you will ever meet in healthcare. They have all assembled here because no one else…read morewould work here. Find another place when you need care.