I went yo clinic not feeling great but symptoms were discounted snd pain level ignored. Told to…read moretake a Tylenol snd have a good day. I got poor level of service snd will not be using this facility in the future. I strongly do not recommend this as a medical facility.

i woke up sick...feeling pretty bad, tough to talk, had a little trouble breathing from a congested…read moretest...needed to see a doctor. most people need to see a doctor to get a diagnosis, to know what is wrong. this unique clinic demands you tell them what is wrong, ie diagnos it first, then they will see you. so, in order to get in here, you first have to go to a doctor, get a diagnosis so they can approve your reason for seeing them. it just kind of defeats the reason for going to a doctor. the person i talked to really lacked patience, and had exceptionally poor communication skills.

I went in for excruciating back pain and as I was talking to the front desk person, she was…read moremumbling and not making eye contact with me, being very dismissive, sounded uninterested in me entirely. I'm usually not a person that is frustrated by something like that but she didn't even ask me how my pain scale was. In the actual care room, it was the same woman that checked me in taking my vitals and asking me questions from the desk. She was still dismissive and mumbling. In the actual bathroom where I'm giving them a urine sample, the sample cups are just out all touching each other. It's not sterile in any way, and the even worst part is the bathroom sink is broken, so I can't wash my hands, the hand sanitizer dispenser was broken, so I have to walk out with pee on my hands and ask for hand sanitizer. This is the worst emergency room I've ever seen. On the lighter note, the actual doctor carried the review to 3 stars, she was listening, working through my pain with me, and helped and was respectful. If it wasn't for her, this would have been a 1 star.

Fast and friendly service. I came over the weekend and was the only patient at 5 PM on a Saturday…read more There was plenty of parking- it's right across the street from Trader Joe's. I had my face/eye examined for an injury from a rec sports leave. Staff was pleasant, there was no wait- I made an assortment just in case but didn't appear to need it. They did a vision check and asked standard questions as well as recommended submitting for an X-ray/imaging visit.

My boyfriend and I came in this morning as he is sick. We were on the way to the other urgent care…read morein South End and I wish we would have!! Corbin was our tech and he was so rude to us. Rolling his eyes at things we would say or do. My boyfriend said "whole nine when you have a fever" and Corbin looked down and rolled his eyes!! I do understand that medical field work isn't easy (as I also work in the medical field) but you can't do that! We will not be returning!

Came Sunday because I believe I have COVID, mean ass receptionist nurse at the front. Why put…read morepeople with the worst demeanor and attitude at the front window. Made me feel worst.

Care and quality was fine, but the billing experience is the worst thing I have ever encountered. I…read morereceived a notice of the bill I owed and paid it right there. Then I kept receiving notices that I owe money. After several calls with the billing department, uploading my receipt of payment, and going back and forth, it is still unresolved. I have spent several hours trying to get this issue resolved and it is still open-ended. I would never go back to this urgent care based on this experience alone. Like how hard it is to apply the payment I made through my account, to my outstanding balance on my account? This is so frustrating.

Shannan and Rett are awesome. Quality care and very honest. God bless them very kind peopleread more

Nice staff. Clean. Convenient location. Barely ever busy. Super easy to check in and make appt…read moreonline.

I'm traveling for work and the team at Novant was super helpful and nice. Dr. Mullis was…read moreinformative and caring. The location was clean and very updated looking. I highly recommend.

Moved to Charlotte about three years ago and started going here when I needed some healthcare…read more Alicia is amazing! I won't go to any other provider! She is knowledgeable, kind, and you can tell she really cares. Other staff is always nice and welcoming. Highly recommended!

StarMed is doing free COVID testing and I need a COVID test for upcoming travel. It was super easy…read moreto register on the site and within a short while, they texted me my code. In the morning, I headed to the testing site which was set up in the Archdale LYNX station parking lot. But because of the rain, they had to close down. I headed to the next nearest site which was this one on Tuckaseegee. When I arrived, there was a short queue of cars and it moved slowly. As efficient as possible to do one person at a time though there were techs walking down the queue to get folks information and fil in forms and talk to the nurse practitioner (over a Zoom link). When I reached the front of the queue, my sample was taken quickly and then I was on my way. The web site says one to three days and you should stick with that. However, my test results were sent to me in only 18 hours. That's very well ahead of their commitment and I'm very pleased. I will use this service again. [Review 14794 overall, 296 of 2021, number 2817 in North Carolina.]

Made an appointment online for my granddaughter to be seen. The woman at the front desk was nice…read moreand acknowledged us as soon as we came in and kept us informed with updates. The person who took us back to our room was very nice and patient with my granddaughter. The PA was also very patient with my granddaughter and was very thorough! Highly recommend this facility and the staff working there tonight.

I didn't want to be one of those people who rushes off to the emergency room with a sniffle or with…read morefood poisoning, so I headed to the urgent care with my urgent health issue. I arrived just after 7pm and was told, "Oh, we don't take walkins after 7. Would you like to make an appointment for tomorrow?" I'm limping, I'm in obvious pain. So no, I would not like to come back tomorrow. Either you're open until 8 or you're not. I requested another Lyft ride and went to the emergency room. And yes, I'm fine now. [Review 18423 overall - 3333 in North Carolina - 1945 of 2022.]

I was seen over the weekend. The office was very clean and the staff was very professional and…read morecaring. the provider took his time and i left with no questions. I would highly recommend this urgent care. I will definitely be going back if needed.

I spoke w/Tammy. She was very pleasant, professional & welcoming. Excellent representative.read more

The healthcare here is phenomenal and worth the drive. They are thorough, kind and compassionate. I…read morewas taken care of immediately and told what the issue was. I was even given follow up care. There was nothing about my experience with this hospital that was negative. I will continue to have my care here!!

The wait is usually less than 15 minutes. The experience is great from beginning to end. Upon…read morearrival to the ER you are greeted by the security guard and asked if a wheelchair or other assistance is needed. Very clean and inviting facility. The check in is super easy. I was triaged immediately which made me very happy. The nurse and tech kept me informed on what was being done and what I should expect to happen next. The doctor was very knowledgeable and eager to help. The facility is small, which allows the care to be individualized and consistent.