I have been going to physical therapy at Concentra, Commerce, this was due to a work related injury on my knee. Steve (the acupuncturist) has been treating me and he is awesome, always checking up and adjusting the machines if you need more strength. His expertise and attention has really improved my condition. I would highly recommend Steve and Concentra, Commerce. read more

This place is extremely rude everybody in the front has a upset face almost like if you call them the B word ... in my most recent visit I left my wallet behind in the examination room when I called their office to check if someone had turned it in The lady that answered put me in a three second hold and told me it wasn't there, like if she didn't care And didn't even check, very offended no need to be this rude...shame on them. If that wasn't enough overall wait 2 hours 45 minutes.. read more

The front desk people here are a JOKE!!! If it wasn't work related, i swear EVERYONE wouldve been cussed out!!! I don't think that i have EVER experienced that many miserable people that hate their life, their job, and mankinds existence in one freakin place!!! I will say that depending on what your there for, i LOVED the Physical Therapy staff!!! They were all extremely nice and accomadating, and seemed to really want to help you! Their front desk girl was cool...too bad to get to them you have to deal with Satans misfits!!! read more

Went to their Urgent Care. Woman at front desk handling insurance was a total jerk. She pretended not to see me multiple times, and then said, "oh, I was looking for you." I felt TERRIBLE, and she could have cared less. Totally inconsiderate, unhelpful, rude, and fake nice. Unprofessional. read more

I had a very pleasant visit with my husband. He was injured at work and we got here at 7 pm. They were nice to us maybe because of another incident we had at the Soto facility and supervisors were meeting here on the particular day so they apologized and stuff. Overall good visit. read more

Very bad service please avoid this clinic if you can, the nurse very rude when I question Him about the timing, his answer was that he had 2 more patients , "hello " I regular nurse has up to 6 patients... but he didn't show any respect or ethics. He told me to wait outside or a police officer will come , I was like you can bring the whole police department I ain't do anything, but if you talk to me like that I'll call corporate. read more

I wish I could give this place 0 stars, I had major pain in my back, and they were treating me like there was nothing wrong. This place is a joke, the doctor didn't even touch me, and said I'm fine. I wen't to my own Dr and was told I had a major issue. I brought the MRI with me to the clinic, and they refused to give it back to me after I asked multiple times. Its my MRI! I paid for it, and they have no right to keep it. Also the front receptionists were extremely rude, she lost the paper work and made me stand up for 2 hours, 2 HOURS!? I almost fainted while they kept me standing. Steer far and clear of this place, you are nothing to them but a paycheck. Before I came here I went and got an MRI done, and I paid for it myself. read more

This place is unbelievably inept, incompetent and just really bad. I called to see if i could get a standard TB test required by my work which sends everyone to this place so its not a new thing for them. My work referred me to this place as they do everybody so I call to see how early I can get in to do this before work. The receptionist tells they are open 24/7 come in anytime and no problem. I call again later that day to ask another question I had forgotten to ask and also to confirm I could come in at 5:00 a.m. I was told yes no problem they're open 24/7 there. So my first attempt was at 2:15 same day i called as i changed my mind and decided to just get it over with. You would think at 2:00 at an open 24/7 URGENT CARE it would be fine. NO DOCTOR .....at open all the time Urgent Care at 2:00 P.M. Ok fine so I try a second time my original plan at 5:00 a.m. Door is locked when I get there at the 24 hour urgent care and I knock. A guy comes around who I can't tell is either a patient or the janitor as he is not in nurses scrubs comes to door and asks what do I want? I say I was referred here to take a TB test and tried yesterday but strangely no doctors. He stares at form like he cant read and says there's no Doctor .....AGAIN? What kind of 24/7 Urgent Care doesn't have a Doctor? This place is garbage dont waste your time read more

11/12/15 I have an appointment here at 815am here on time don't get seen till 845 I'm done with all test now I'm waiting for 20 mins or more to get sign off on medical card . Remember I had an appointment for today and they only have one doctor great this place has always suck don't know why my company continues to use them read more

I arrived a little after 7 am at the clinic for a physical exam and a TB test thinking that I was going to get in, take care of business and get out. 2 hours later... I was finally seen by a nurse for my TB test. Then had to wait longer after that, freezing in a hospital gown, for a doctor to do my physical exam, which was an absolute joke! 3 hours of my life was wasted at this place and I will never come here again. I complained a couple of times at the receptionist because there wasn't really a lot of other people waiting in the clinic with me and I came in very early in the morning. I was trying to avoid paying my co-pay at Kaiser. But my experience at this place was so horrible, that I'll suck it up and pay my co pay next time. Never again!!! read more

Stay away from this place. I had a knee injury at work. It took me 2 months before the doctors referred me for a MRI. I was told by the doctor that it was just a sprain and I had to do Physical therapy before they can schedule a MRI. I was in pain all the sessions. Even the physical therapist said that he was going to note in my chart that physical therapy was useless. After the MRI I was told I had a meniscus tear and they need to refer me out. All the time that I was there my wait time was long for me to see the doctor for 5 mins. My last appt the doctor wanted to send me for more physical therapy with a meniscus tear. Then when I told him I was transferring my care to another provider the doctor got mad and left the room. When I headed out left a message for the manager to reach out but never has. This been my worst experience with an urgent care and all their providers and management. read more

Came here for preemployment drug screen. The front desk told me it would be an 1.5 hour wait, which was unheard of to begin with. Turned out it was a 3 hours wait. Yes 3 hours wait to do a 2 mins pee in a cup procedure. Complained a few times, without complaints it would probably take 5 hours. But the wait was 3 damn hours that is ridiculous. Anyhow, once called upon as I walked to the back, I saw that all the staff were just chilling and chatting and not at all seems busy whatsoever and they had to make a drug screen person waited 3 hours.....Yea this is a place you want to avoid if you can. I had no choice since the clinic was picked by the employer but I would definitely reflect to the employer on changing to another clinic. read more

Like other people stated that the wait is outrageous. My daughter had to come here since she had to take a physical and drug test for a new job and man we got here at 8:45 and she got called into room at around 10:50 and now it's 12 noon and she still ain't out yet and the place is called concentra now not us health works. They need to hire another doc or something to fix this issue read more

Not a good experience. Was attended by PA the first two times. Uncaring and not interested in patient but corporate care. Terrible!!! Worst care I've ever received hands down. read more

Sure the wait is a bit longer than other doctor's offices however it's much better care than the Vernon location and other agreed medical examiner. I Went to Temple Medical Center and Us Healthworks in Vernon. At both those locations I was told the county has negotiated with their companies to return employees to work regardless of pain or injury and not to dispense medication. Wow, what do I care about negotiations made. Commerce Healthworks doctor Hoa and PA Bullard genuinely seemed concerned with my injury and treating it appropriately. They did not discuss contracts and negotiations made with my employer. Have a little faith in the doctor's at this facility. read more

When in at 6pm, didn't come out till 11pm, it was just a check up and I was the only patient-_-

It's a nice place but the wait is horrifying and the staff sucks!!, to be precise they delivered no people skills nor consideration towards patients. read more

I was told by the provider that saw see that there where 2 other providers that could have seen me during my long wait time. So I do not know why I had to wait so long. read more

Ok appt at 7a, showed up at 650a to do any pw. Did pw done within 10m. Its now 730, im just sitting there by myself with like 2 other ppl, but they are going to do therapy. So i go ask the girl, umm do you know how long, she said like an hour 45m...im like why i have an appt at 7a. She well its a physical...im like aaaannnd....i have an appt. I said forget it give me pw, i have to go to work...bye read more

If I could rate zero stars I would! The communication is terrible , the wait time is worst!!! People come in this place to be taken care of and get some sort of help. Not the case , these doctor's don't give a rat's ass, these people are clearly here only for a paycheck. The staff are lazy as hell, its irritating having to wait over 45 minutes just for a work status update and the next appointment. I asked the front desk staff what was the hold up she literally had a stack of files which she claimed to be working on, which was apparently also other pts work statuses .... uhh if you have them stacked up that's a sign that you've been failing to get them out of the way as you receive them smdh!! Laziness to the max!!! Without no communication to top it off! Shittiest place, Do NOT waste your time people!!!! P.S I noticed i was not the only person whom was waiting and being irritated by the crazy wait time for simple tasks!!! read more

Amazing service for urgent care, I wasn't expecting this due to the reviews, as soon as I walked in, they asked me why I was there , stated my reasons, and they moved me into a room quickly offered ice packs until the doctor was available, they also kept coming to check on me frequently and made me feel beyond comfortable. The staff was nothing more than amazing, I got treated and had x rays done in less than 2 hours and I was out the door. read more

Unprofessional and slow facility. Management of time and employees is very inefficient. I waited for 2-1/2 hours without being called once, and not given a single courtesy notice until I asked. The receptionist asked someone handling patients how much longer I would have to wait and she returned with a grin on her face and I was told that I wouldn't be seen for another 45 minutes to an hour. There were 4 other patients who experienced the same issue. Marcos Flores, the manager took in a patient who was asked if she was given a mask. She too waited a long time, then was called in by the manager. That terrified me, if she were sent there for an airborne disease couldn't that be harmful to everyone in that facility? Receptionist spelled corporate, as "coorprate," when I asked for the number..... doesn't that say it all! read more

Don't waste your time here. Came for a pre employment drug screening. I got here at 10:40am, 3 hours later I still haven't gotten called back. read more

This cant be right, had appointment at 2:45pm, wast taken in to exam room at 4pm. Medical assistant took vitals the most time spend 8mins, she said Doctor will be with you soon. Soon?? An hour later the Doctor comes in states ok you've discharged yourself gave a few tips on activities and said your'e done have a seat relax and wait 10 minutes for your paperwork. Waited another 17 minutes. wow relax??? The wait in all my visits was more stressful than my work injury. .. read more

Customer service suck here. If it is easy and convent keep going here. But if you ever need anything be willing to pay. I had my purse stolen and my lab report was in my purse. I called to get another copy. No problem, for $25 dollars I can get a copy of my one page lab test. The test cost $35. Thanks for nothing. I asked to speak to a supervisor. I was not able at this time all four where out to lurch at this time. Once again thanks for nothing. I don't recommend this place ever. I recommend CVS clinic so much better then this wacha doodle place. P.M, read more

First thing you have to know, you're going to be waiting a long time to finally get seen. Each time I have come in during my doctors appointments I'm kept waiting one to two hours to finally get seen. The good thing is at least their physical therapists help out and they provided me with a heating pad, cold pack, anti-inflammatory, muscle relaxers, and some acetaminophen for my injury. Bring a jacket too, it can get cold read more

I had gotten cut at work on Wednesday from cleaning a cooler and cut my finger with a medal part of the cooler. And it was recommended for me to come here and get a tetanus shot. So I did. It was recommended by my job. So I went, they cleaned up my finger and gave me a shot. It went good and they scheduled me a 12pm friday appointment today. I go to my scheduled appointment and they called me in. All the doctor said regarding my cut was "That's it?" and told me to go. He said he's gotta kick me out. Okay so why was I scheduleded for an appointment. What a waste of my time and it was embarrassing. I was hoping to get looked at by a Randy Bond because he saw me on Wednesday, but some other doctor saw me. It was around 12:50-1:00pm he saw me. He was an older Caucasian man with white hair and glasses. I didn't catch his name. I had cut my finger cleaning a cooler at work and was cut by a medal piece. I got there around 11:40am and wasted an hour for nothing and to get kicked out and embarrassed. read more

Why advertise Urgent Care Services on the weekend if you don't offer them. I was given a sheet with other open urgent cares, but when I suggested to the receptionist (did not catch his name) they update their website to match what they offer on the weekend (work related urgent care only) he said, " I know what you mean but that's why I gave you the sheet." It was simply a suggestion, could have agreed and not brushed me off. read more

Just for a simple urine drug test I waited for over an hour . Keep in mind I came prepare and drank enough water to be able to pee right away . I had to hold my pee for over and hour . What up with this place and their long period of wait time . Seriously don't ever come here . If I could give it a zero I would ... read more

I had workers comp claim there not too long ago. Place is so horrible, if ever get injured again I'll find some where to be treated. The Drs didn't seem to care or even like there job. Wait times for checks up could be up to 3 + hours. Everyone there looks miserable including the employees. Think twice before ever allowing your employer to send you to this place read more

This place is the worse place when it comes to waiting time they take for ever just for the doctor to see you. Would not recommend this place at all. read more

First time going and they gave me a bad time they kept asking if I got hurt at work. The nurse Betty is a smart mouth and unexperienced I don't know how she got a job. read more

Not busy at all. I don't know why it took me 2 1/2 hours to be done with my Physical appointment only. This place sucks!!!!!

I mean seriously does this place need anymore bad reviews? This place is ridiculous! Came in with my husband for his workers comp. His knee hurts to the point where he cant even go down a staircase without his knee hurting. These "doctors" who shouldn't even call themselves that, clearly dont care about their patients health. They are more focused on saving employers insurance companies money and are not on the side of the hurt employees. After a 5 1/2 hour wait, yes FIVE and a half hour wait, my husband was given a knee brace and tylenol. Seriously? ! We could have saved time and just went to cvs to get that. They took xrays and didnt even bother to show my husband the xrays. My husband was refused an MRI because thats the "process" of workers comp. On top of that, staff is extremely unhelpful and rude. No sense of urgency or care. Worst experience ever! I will be looking into contacting corporate. read more

The wait time here is horrendous. I am sitting in an exam room waiting for a simple pre-employment physical. I have already been here over an hour since check-in at the front desk. Ridiculous. And it's freezing in this damn hospital gown. Jesus Christ. read more

The Doctors here are nice and so is most of the staff but if you have a scheduled appointment, don't count on being seen for AT LEAST 1-2 hours after your appointment time and all that to be seen by the doctor for less than a couple of minutes.....the waiting is HORRIBLE in this place and it's always the same excuse, we only have 1 doctor on duty but when you go to the back, there's 2 or 3 there. The PT department is more organized though. read more

terrible terrible office came here for a work injury its like if they know its a work injury there rude rude rude. they said a mri is expensive and they dont do that i had a bad fall and they seemed uncaring and extremely irritated. im definitely-going to make a higher up complaint with my company cause according to my boss they try to do the least so there not liable i hope im truly injured read more

I have a work injury and was send here but services here are plain horrible. I just don't understand what's the point of giving people appointments they're not going to see you until after an hour or two or even later. So you are going to wait a long time just to see the Dr for a few minutes. Like today I had a Dr appointment at 10am and a chiropractor at 10:30. I waited 30 mins to see the Dr but I didn't see him still waiting on lobby so I went to the chiropractor appointment came back an hour later and let them know I still needed to see the Dr waited another 30 mins now is a bit afternoon. I went to the front desk to let her know It was already 2 hours since I got there and I continue to wait to see the Dr. I was told that they had a lot of new patients with work related injuries. Honestly I don't care how many new patients you have. If you have an appointment you should be priority. I don't understand why I have to wait so long even with and appointment that's ridiculous. This place is like a travel agency overbooked and not enough staff to get patients in and out. Needs a lot more organization and staff to keep patients moving. Who ever is in charge needs to stop being cheap and hire more staff also work on a better strategy because so far whatever he/she has in place is obviously not working. I always have to wait several hours before getting out. You wait to get a room, you wait to see the Dr while waiting 30 plus mins in room you wait to get discharged. On the other hand their chiropractor side have better service and are way more organized. Other than that they have Horrible service! Can't wait to get a new Dr. read more