Thank you to the whole awesome team today! I'm new to Madison and needed to be seen today. A…read morecolleague suggested this facility, mentioning how patient and kind the staff is, and it was a great experience. Everyone was kind, thorough, speedy, and a total pro at their jobs!! Free parking. Exceptionally clean urgent care, registration and pharmacy areas. Thank you: Elizabeth in Registration Michelle nurse Jessie PA Mason in Pharmacy Folks in the lab I'm so grateful!!

This is a good place to go if you're needing health care. Very friendly helpful staff. Everyone…read moreis efficient, professional and attentive.

This was my second visit to East Hospital. My first was a few months ago to use the swimming pool…read more There's plenty of free parking, which is great, and the signage throughout the facility is clear and easy to follow. Upon entering, staff members are stationed at the information desk to answer any questions, which is helpful. The pool is located in one corner of the building. There are lockers available for changing, and a lifeguard is always on duty. It's a lap-sized pool and overall a nice facility. This time, I visited a friend who was there for a procedure. The hospital itself is only a decade old so it looks well kept!

After an emergent reconstructive hand surgery with a two night hospital stay and a half dozen OT…read morevisits, I am very impressed with the caliber of the staff and the respect they have shown me in my recovery. This is a state of the art facility and we are lucky to have the UW hospitals including this one so close to home. This will be a long recovery and I know that I am in the right place.

I had a question for the doctor, but not an appointment. I stopped at the desk to see if they…read morecould re-message the doctor, since I had not yet received a reply at home earlier. Kristin immediately checked my chart and found the answer from the doctor in seconds. Kind and friendly, she put me at ease right away. Thank you, Kristin of Patient Relations!!!!

I had a really bad experience with Bethann Nowak. In my opinion, I was not given an appropriate…read moreevaluation and prescribed the appropriate treatment. I cannot recommend this provider to anyone. The facility and other providers are fantastic.

Worse service ever. They made me feel like a burden the lady that checked me in had so much…read moreattitude I wish I got her name. Also my doctor Jessica was incredibly rude as well. I asked for a wrap for the splint they gave me for my finger and they said no and kicked me out basically. DO NOT WAIST YOUR TIME COMING HERE !! They do not care about you !

This urgent center was great - very efficient and professional. Pleasant ambiance as well,…read moreespecially for an urgent care facility. Took care of my strep infection right away. Reception was very nice. The nurse was slightly brusque, but businesslike and not unfriendly. I saw Dr. Gamez, and he was very good...skilled, courteous, and transparent about the examination and treatment process as he went along. I would come back (but hopefully I won't have occasion to).

Colonoscopy done there it was prefect from beginning to end everyone was extra nice an caring …read more 3/20/2026

Note: This review is for my 6 month experience with the prenatal clinic & birthing (in my case,…read morec-section) floors only. I had a high-risk pregnancy & was here for weekly labs/imaging. It was almost a one hour drive but the care & quality was worth it. The prenatal clinic is very clean, has a large & peaceful waiting room with a garden courtyard & all of the ladies at the front desk have a friendly demeanor. The prenatal radiology team is wonderful, the rooms are well kept & the equipment is the best I've seen. They went above & beyond to send me the regular, 3D images as well as the video footage of my ultrasounds each time that I could upload at home every time. My c-section was preformed & supervised by a very high rated surgeon, experienced calm anesthesiologist, along with the medical student team. It is very important to remember/come in knowing that this is also a learning medical hospital for UW students on their way to becoming doctors themselves who will be part of your surgical team. It isn't something to be alarmed about while they are discussing the progress and confirming things during the operation. This was my first experience with a c-section (or baby) & the surgeon came in the prep room before to discuss things with us, but the best part was a great but respectable sense of humor and personable attitude of him. It created an uplifting atmosphere. Great anesthesiologist who spoke through what he was doing each step. Fantastic nursing team to keep me calm. The surgeon came over with a smile to check in with me every few minutes. My husband had a great experience as well. I didn't get to see our baby girl right away apart from briefly holding her above the curtain but my husband was very involved. They held her on my chest but couldn't hold her until it was complete. I was out of surgery pretty quickly & taken to our room. Very spacious, very clean room with nice bathroom/shower & a wonderful, prompt & personable nursing team throughout the 5 days there. They weren't constantly changing so you built a nice relationship. I recommended one for the Daisy award she was so fantastic with myself & our new baby. Also, really delicious food made to your liking that came up pretty fast. I was eating pancakes quickly after surgery! Great checkout experience showing us how to bathe our little one, use the pumping equipment & get her ready to go. What would I change? Not much. My husband would recommend a more comfortable area to lay down sunce we were there 4 nights. It was pretty cold and there weren't many blankets or comfortable pillows available for him -I brought my own. Very long review, but I wanted to address the whole experience! It was wonderful, from my months of weekly visits, surgery & recovery. Note: my friend has had her five children at each of the hospitals in Madison (as well as Sauk & Reedsburg) and said Meriter was by far the best as well.

I went to this location for vaccines and was able to schedule an appointment very quickly. The…read moreentire check-in process was smooth and efficient. During my visit, Daphne, a Medical Assistant in Occupational Medicine, was fantastic. She was empathetic, caring, and made the experience very comfortable. There were also plenty of free parking spots available, which was a huge plus.

8/19/2022 I went to urgent care yesterday and was given medication for nausea and a covid test…read more Later that day a man called from urgent care to tell me I have covid. He said he was going to have the covid team call me to set up getting plaxlovid(?). As of yet, I've received no call from their covid team. The initial care was fine, but the follow up is subpar. Think I'll go to a UW urgent care next time. They open later, but they are more thorough. 8/20/2022 I am updating and removing 2 stars. They still couldn't get themselves together to get my treatment set up. I'm glad I had another resource for meds. There was no apology for forgetting to follow through or the clumsy phone call. Dean Clinic was stellar, SSM Health is a money-making machine with healthcare, seemingly, an afterthought. Shameful. I don't know why it says I'm in San Francisco. I'm in Madison, WI. Do they have SSM Health in Cali?

I've been a WELL-CARED for member with GHC since 2019. When I first moved to Madison in 2018, I had…read morea different service provider that was... questionable. As soon as open enrollment for insurance was available, I made the move as fast as I could. I have never had a bad visit here. I've ALWAYS received the best care possible. As someone who is a zebra when they typically treat cows (referencing my very complex medical history) they've handled it with superior care, concern and streamlined servicing. I've had everything done from physicals, lab work, physical/cognitive therapy, specialized treatment plans and about anything else you can imagine-- including surgeries contracted through UW Health Systems. Yes, there are preapprovals required for certain types of concerns, but I've never had an issue with paperwork going and has been done with little to no effort on my part. My doctor is Kyoko Felland and I ABSOLUTELY love her attention to detail and focus on my overall health. She always knows me and my concerns without having to look up my chart. I enjoy seeing her so much, I'd consider her a friend if it wasn't awkward. :) My husband had another PCP but after my stellar experience with her, decided to make the witch to GHC as well. She spends a good amount of time with us each visit and even catches up with our personal life mentions from previous visits. My children all see

I have never had so many issues with Healthcare in my life. Specialty care is booking 7 months out…read more My PCP is 3+ months out. When attempting to have a med refilled I was told they won't fill it because I haven't seen my Dr in over a year. I had an appointment and was in a rear end collision on way to appointment. I called and explained immediately and took the next available appointment. It was six months out. So now I have to go without something that really helps me. I again tried to get an earlier appointment but now its 7 months out. When saying this I was told "it states clearly in your care plan to be seen every 4 months. This was with dermatology.

Unfortunately there isn't a separate page for SSM St. Marys Outpatient, which is a seperate…read morebuilding directly across the street from the main hospital (can be accessed by crossing the road or an enclosed skywalk) so I'll have to leave my review on this page. It was a little confusing trying to figure out where to go but the reception of both buildings were great. I was recently seen in the SSM Neurology clinic for migraines after having to switch from a UW provider due to insurance change. I was incredibly impressed by the genuine care, attention to detail & time spent with me as a patient. Upbeat appointment start by the MA prior & superior care by Dr. Cristina Murphy. I was blown away by the amount of time she had prepped reading my past chart with notes taken & overall preparedness for my first appointment! This has not usually been my experience with past providers. She was genuinely compassionate & ready to try new options, as well as explained things my other providers had not. I'm really looking forward to working with her. She sent out new Rx's for approval & it was completed in 2 business days. Very pretty building. Nice, large (kid friendly) waiting room & easy check in/out (via reception or touchscreen). The only thing I'd change were that while I got a nice reminder text the day before, I got a call from (a very friendly) RN to come in a bit earlier for all of the new lengthy paperwork. I can't drive & had made my transportation plans around the time the text said the day before. It ended up being fine but it'd be nice if the automated system could work that in for the initial appointments! Otherwise I'm very happy with the care received.

Janey It was a warm night that I was admitted to the Neuro…read moreTrauma unit at St. Mary's Hospital in Madison, Wisconsin. What a blessing was waiting for me. I feared that I was facing a stroke and could be paralized at any moment. When I was ushered to my room on the 7th floor I was greeted by nurses and staff who quickly and efficiently worked to prepare me for the many tests I would receive. Nurses were giving me assurance as I was stuck with needles and tubes that were taped to my arms. Discs were stuck my chest. Nursing staff and doctors asked questions and were patient to listen to what I had to say. I'm 82 and am not knowledgeable to the many medical terms used but found I didn't have to know. Medical teams worked for 2 days to get to the correct diagnosis and now I am happy to be back home with my family. Thank you, Saint Mary's Hospital, Madison, Wisconsin!

In October 2023 I went to SSM Health Dean for a Mohs procedure to remove a basal cell cancer on my…read moreface. The dermatologist removed the basal cell and then I went to the SSM Aesthetic center so the plastic surgeon could close the site. I expected skilled care and a good outcome. Unfortunately, my experience was far from that. The procedure left me with unnecessary scarring and complications. I sent photos of the botched site and returned to the surgeon's office in fall 2024 seeking advice. They recommended a scar revision with a different plastic surgeon. That appointment was scheduled for late February 2025. I went to the appointment. After waiting 45 minutes, I had to leave. I was told at the scheduling desk that this surgeon often double books. If I wanted to reschedule, the next available appointment would be in May. I typically don't leave reviews, but people deserve to know what kind of experience and outcome they might expect. I regret choosing this practice for such an important procedure, especially on my face. If you are considering Mohs surgery, I strongly recommend researching other doctors who have a proven track record of excellent results and compassionate patient care. You might want to avoid SSM Health's plastic surgeons.

I have an anxiety disorder with panic and after a year of frustration dealing with UW Health's…read morebureaucratic business management (Doctors and Nurses were great), I decided to switch to SSM Health. I have BCBS Insurance. I contacted their intake and explained what was going on. They got me in very quickly with a Nurse Practitioner named Dr. Madison. There was a library of overdue blood tests I needed as well as OBGYN. Not only did I get in right away, but was able to get three appointments for my routine care and issues within the span of three weeks. All on my day off which is a Wednesday! All staff from business side to Dr. Madison was very personable and very caring. I got my blood test results back the very same day instead of two days as the lab predicted. Excellent service! Keep up the good work!