Came here for a pre employment drug screen and physical. Personal at the desk was pleasant, that's where everything went south. I had pre-completed the necessary paperwork online and was told they didn't take appointments. They need to start! Except your visit to take two hours if your company wants a physical. It should never take this long. read more

The wait was kind of long, which isn't do to the staff it's that there is NO places closer that do everything new jobs need. I had two very nice workers one was Marz she was very very nice easy to talk to and always had a smile on her face, and very understanding. I also had Claudia L.! Who did an AMAZING job with a needle. I am NOT an easy stick by any means and she got me on the first try! Which RARELY ever happens!!! They were all so nice and looked like they enjoyed working and working together. 10/10 would recommend all these ladies because even watching the front short staffed everyone jumped RIGHT in and had no problem helping anyone with anything. read more

This place is awful. I went for a DOT physical and experienced a lot of incompetence. The nurse told me I was 6'4" but actually I am 6'6". I wasn't going to argue with her but 78" on the ruler is 6'6" but she insisted I was 6'4". Next the vision test was scored as 20/40 but I have always been 20/20 when wearing corrective lenses. I was examined by ophthalmologist and bought new glasses 6-months ago. Finally I was given a 1-year renewal on my DOT medical card but my blood pressure has been controlled for years with medication. The last examiner gave me a 2-year medical card because the DOT rule is that if evidence shows the BP is controlled it is not considered an impediment. This clinic has done all my DOT physicals over the past 16 m-years and should easily see my history of controlled blood pressure. I would recommend this place to anyone. read more

Clarissa was very helpful and friendly once I got called for urine sample she had me in and out in less than 5 mins. Keep up the great work Clarissa! read more

This has to be one the worst places I've ever been for a drug test for a job there's no appointment and it's a urgent care so imagine this is the only place cps jobs want you to go but will I was here I waited over 2 hours to get seen with only 4 people in the Lobby something has to be done read more

It was a Saturday, Oct 28th... they had 2 doctors there, one ready to leave ... thank goodness. The ladies at the front desk were nice. But the 2 hour wait just to be called was ridiculous... no info on why they were taking so long.. but I wasn't feeling well, so I just sat.. After the 2 hour wait I was called I asked the nurse how many rooms are here she said 10... seemed like a lot more because of the wait.. Anyhow... as I'm getting my BP checked, nothing else. That's right now, all vitals were not taken, no weight, nada .. the nurse heard me cough and said, "You need to go to E.R. You're not going to get help here. I was like, isn't there a doctor here. She said yes. Ummmm, ok... then waiting an hour and 30 minutes I was seen by a great Doctor. She said ok the paperwork will be here, and u can leave after that, so I'm waiting and waiting as others did.. the nurse was NOT doing a good job. Many of us were like, "Come on already. The nurse said I'm coming and instead just said down ... we can see and hear her... This is her job ... if she doesn't like it, she should go elsewhere. The treatment we got from the nurses was terrible. I mean, during our long wait in the rooms, we could hear about 4 or 5 nurses talking about how they dislike working there ...how they are treated differently and are taking crap. One said she was never trained. Ummm, and they hired you??? Wow. Sadly, I walked out waiting for paperwork to be discharged, but it should not take more than an hour. Then, I returned the following day to get my paperwork, and it wasn't complete . The doctor told me she was writing a medication that was over the counter so I could get it... nothing was on those papers.. I do not recommend this place . I mean, the doctors are great. I do not plan on ever coming back here. I'll try another place if my doctor or clinic I go to is not available. read more

The SLOWEST service. Staff is unfriendly and rude. You schedule an appointment and you end up waiting 2 hours to be seen. Unacceptable service. Would not recommend. read more

The workers here are very rude, and should be trained to respect the customers that come in for service. As I sit in here writing this review, I have officially been waiting for a "job physical" for 2 hours". Upon arrival there were about 6 others ahead of me! Expecting a wait I just knew that I would get serviced shortly after everyone else. As the crowd I came in with began changing. There is now a full room of different people and I am still waiting. This is simply ridiculous and I am very disappointed with my service(that I have yet received) but because I'm already annoyed I do not plan to fake a smile for these people. I'm ready to go!!! read more

I waited 6 hours to be seen for a sprained finger. Then after the doctor does show up, they leave after 10 mins making me wait another half hour to just get the release papers. read more

Get comfy in the old stained chairs because I've been here a 3th time and the last 2 with appointments and got here before my appointments and checked in and still have to wait between an hour or 2 before getting checked out then they forget about you when they are done and blame it on the system when I know it's not the problem. So point of the story is why do we get appointments if you still have to wait a ridiculous time and I have talked to other ppl here waiting for up to 4 hrs for a drug test!!!!! Really what is going on here? Someone needs to take care of this and change this waiting times that are out of hand I swear bad waiting time for sure. read more

You will be here all fucking day. These ppl do not do they job. I sat here for an hour and a half for my drug test. And then sat another hour for my tb test. I honestly think they forgot I was here. No urgency nor did they check in with me periodically read more

I went to this place for my Physical Exam(work requirement) last year. And If you have the whole day to wait, this is the place to be. Never came back!!! read more

If CPS would not have recommended this place, I would never come. The wait is at least 3 hours. No one tells you, that you can leave because they call you when close. I only found this out asking 21 questions. The customer service is shameful. The back is giving Mt.Sinai on the west side of chicago. I thought since this was in a better area service would be better, wrong! Tip: Sign in, ask wait time and leave. Stay close read more

Won't even see you without a PCR test. Very disappointed. Not only that but they are the ONLY 24 hour clinic in the area. Kinda dumb to make that rule. read more

If I could give zero stars I would, I downloaded the yelp app so I can leave a review. This is horrible I don't know how else to describe it. I was in healthcare management at a company and we used to use Concentra and we stopped using them for our employees because of all the horrible services. I came today for a physical and TB for another job and if I didn't have to come here I would never come. I have been sitting here 3 and half hours and I had to keep going up to the desk and ask them how much longer I have to wait. I wanted you to just walk out but I have been here and I want to get this fine and over with. Terrible they should be closed down! read more

Dot physical the service was great sharonda and crystal was awesome and very polite thank you for your service much love.

Physical, I Highly recommend Concentra on 87 th n Harlem. Very , professional, courtyes and caring. I was BLESSED to have my path cross with Keona the nurse truly an Amazing person!! Trust me you won't be disappointed coming here. read more

Good service can't complain they work a little faster, and other than other places mean to penny, while you're in there for when you pay a visit read more

The customer service was extremely great. Qiana was very professional and made my visit go by quickly and smoothly.

If I could put a negative star. Horrible service, not a orofesional suff! Waited for medicine for more than a half hour. A medicine for a shoulder fracture! read more

I have been to this location multiple times in the past and it seemed ok. I read a few reviews before coming here and said 3 Hail Marys while driving. There is ample parking. There were just a few people waiting but DO NOT let that indicate to you it'll be a short visit! Ha! I wrote my name on the sign in sheet, a lady asked me why I was here. She instructed me to complete paperwork which I did, placed it on the countertop and returned to my seat like a good patient would. Then she said "sir we need an I.d." Why didn't she ask for it before I sat down?? I heard, as wnell as the other 9 patients, the 3 ladies chit chatting about being down with O.P.P.(a pop4ular hip-hop song by Naughty BThey need to be down with C.N.P.(Calling the Next Patient). We were just sitting there. 4 people left from the back but no one was being called. Thank God I did not have anything else planned this evening. About 15 mins later a nice young thin looking male nurse called me to back. I forgot his name but he was the best part of the visit. It wasn't the worst or best visit but they could use more professionalism. read more

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If I could leave a -5 stars, I would. Oh my fucking christ!! It was like a herd of farm animals bumping into one another. No order, no system. I waited 3+hrs for a goddayum drug test/physical for a job I applied for. The 2 front girls just tossing peoples clip boards back and forth. Cant answer the simplest question. The dr I seen just told me to lift a weighted box. Pointed in the direction, made me put the weight in, and didnt even watch me lift it 4 x's! Then, I was told I can go only after I see the front girls again. Bitch said "im sorry, just 1 more min." I sat down, waited another 30 min and finally lost my shit! Went back 2 the front, asked if I was good 2 go or what...."who are you sir"? ARE YOU FUCKING KIDDING ME!!!? FUCK RIGHT OFF!! I left. Never, ever, never 2 refurn. read more

I had to go here for a drug test for my brand new job I got upon hiring and they sent me here. The staff seem disgruntled. The lines and the vibe of this place makes me feel like I'm at the DMV. After waiting over 2 hours I finally get called in... My whole test was only 5 minutes long I was in and out upon entering . Surprised how slow everyone moves to get people in and out. read more

Wife arrived late with extreme pain, concerned that she may have an infection that spread to her kidneys, but was not sure as the symptoms are the same for UTI, kidney stones, and kidney infection. Informed staff of this and staff got sassy asking her, "Well which is it? We can't treat Kidney infections." Uh, if we knew what it was we wouldn't be here at 1AM, that's your job. I get staffing sucks and being in health care is hard right now, but really? You're gonna get mad because your patients aren't self diagnosing?! Believe the bad reviews on this place. Bad service, no care for the patients. Left to go to the ER as they'll at least take the problem seriously. Oh and wait was going to be 5 HOURS. read more

There's not enough staff and I waited 4 hours for a N95 Fit testing mask, which takes about 10 min to do. Make sure to bring a phone charger and a neck pillow read more

DO NOT COME HERE!!! A simple drug test i have been here 2 hours and a half. Still waiting find anywhere for a drug test but here!!! Trust me, wasted my whole afternoon here read more

So my boyfriend stepped on a nail and hasn't had a tetanus shot in many years. We figured we'd do the responsible thing and go to urgent care rather than clogging up the hospital system just for the shot. Well we have been sitting here for over two hours. There were two people in the waiting room when we got here. Several people arrived after us and were seen before us. Then several more people arrived and were seen. I asked nicely the first time and was told it would just be a little longer and there were workers comp appointments coming in. A very long time later I was told the nurse was still putting us in the system. I asked how it could be taking her 2 hours to put our information in the system when there was virtually nobody here when we arrived. Several people have walked out because they were taking so long. To top it all off, we've seen several of these bugs crawling around the waiting room. Concentra I hope this isn't how you regularly do business. I will say though that the nurses here are amazing and kind and sweet. They did what they could and were accommodating. I and the rest of the patients would appreciate more transparent communication when there is a problem though. read more

Concentra Urgent Care - Bridgeview - Urgent Care Near Me - Bridgeview, Illinois

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First time I come to Immidiate center/ urgent care . I can say that the staff was not the friendliest but fair enough . The wait time is like one hour , I do want to say that the place is so dirty . The waiting room is very dirty, the room I was waiting for doctor , super dirty with flies everywhere. They need some cleaning assistance. read more

You will die before you are seen. It's as simple as that! I came here with my mom so she could get a physical and drug test done for a new job and we've been here for 2 hours and she still have four people ahead of her. Just close the location down or hire more people read more

Bianca was very friendly, personable and professional in conducting my physical. The wait times were as expected of any concentra location as the lobby was full when I arrived. The facility was clean and followed Covid protocols. read more

Do not come here unless you have all day to spend here. Came in at 9:00 for a physical for a new job. It is now 11:47 and I still have not been taken. read more

I'm here trying to get a updated physical for my job and I feel like customer service etiquette is nonexistent here. I asked the front desk representative if she could give me a copy of my exam and TB test and her reply was," I'm in training and I need to check with the person doing my physical." She didn't even try to ask someone that's not in training. Then, she proceeds to have a full phone conversation on speaker while at the front desk with a lobby full of people (talking about CashApping someone and so on). read more

Walk in visit .... 4/5 people in office .... sign in and wait .... wait .... wait .... 2 hrs later and front desk says THREE LINES - you are next in line! Place emptied out and refilled and STILL sitting here ‼‼‼ They were quick to take my information & insurance card .... OMG wish I'd gone elsewhere read more

Horrible!!!!! Be prepared to be here for hours I mean 3-4 hours or even more. Go to your primary, if you can't get in with your primary you are better off going to the ER, CVS, Walgreens, the ladies will constantly tell you that you are next in line don't believe them. I had to speak with the manager. Don't get my wrong I know we are in a pandemic but 3-4 hour wait is ridiculous. Just being seen after waiting 5 hours HORRIBLE. I will Never come back to this place ever read more

Bianca took great care of me she has wonderful customer service skills great wit people

The worst service which i saw. Dont go there!!!! I was waiting for CDL PHYSICAL 5 hours. This unbelievable. This is not for accept. Dont loose your time. How they cant put people on hold. My appt was on 4pm and 9:15pm I was still waiting to take a physical read more

I went to Concentra for a drug screening for the first time today, and Evelyn Navarrete did an. would recommend to exceptional job handling my test and training the sit in she had. I highly recommend taking your drug screening here for future reference read more

Do yourself a favor and go somewhere else. They are completely unorganized, unprofessional and extremely slow. Went in at 230pm for a dot physical, and left at 555pm in disbelief with a refund. Sat in the waiting room for 1.25 hrs and then a room for another 2+ hours to be told,"We are busy and we only have one doctor here"!Thanks for wasting my entire night after working all day. I will never ever use this place again. Also it was not just me, several truck drivers were waiting with me and just as upset. When you work all day and go to "urgent care" you think there would be some urgency, but that is not the case! I would give a quarter star if it was possible!! read more

I visited Concentra on Saturday, 12/2/23, to complete a drug and TB test for a new position with CPS. I arrived at 9:20 am checked in and sat for over an hour. It wasn't busy so I thought in and out for what I had to do, but nope, that was not the case. I went to the counter and spoke with Cheree, who was terrific when I advised what I was there for. She said, "Yes, let me get you, " and she did. Cheree and another young lady took me to the back and took care of both tests in less than 10 minutes. They both took excellent care of me, ensured I knew my next steps, and got me right out. My suggestion for this location is to come up with a better system. People needing quick things like drug tests and TB tests should be expedited. They don't need to see doctors, which could clear the waiting area and possibly cut down on some waits. Upon returning to have my TB test read, I was in and out in less than 5 minutes, a great experience. Thanks, Cocentra, and Thank you so much, Cheree!!!! OH, the sheet I was given with the QR code to do the review does not work. read more

Almost cried when I found out that my employer send me here for my pre employment physical. Prepared to be here all day. I would have preferred cook county!!! Terrible!!!!? read more