Nobody wants to be here. Recently my husband had a pretty…read moregood fall on his dirt bike. He was fine but had some injuries I wanted checked out for my own peace of mind. Scheduling was easy with my app. Parking is easy. You must sign a waiver before seeing the Dr. that AI will be listening and involved. -- this is the world we are living in, CRAZY! In the end I got my peace of mind.

This is by far the best urgent care I have ever been to! It's clean, I never have to wait long when…read moreI have an appointment, and the staff is always very friendly! I have brought my two year old here a few times. Every time, I knew she was under the best care. Today was my turn and I was treated by Dr. Lewis. Dr. Lewis had lovely bedside manner, was super thorough, and I felt confident in her treatment plan. I wish I could have her as my primary care doctor! The lovely medical assistant Julia was super warm and made me feel at ease. Thanks again ladies for the awesome experience! :)

I had a recent visit to Stats Meds Urgent Care, and I'm truly impressed by the quality of care and…read moreprofessionalism from the entire team. From the moment I walked in, the staff was welcoming, efficient, and attentive to my needs. The check-in process was smooth and quick, and I appreciated how clean and organized the facility was. The medical staff were knowledgeable, compassionate, and took the time to explain everything clearly. I didn't feel rushed at all, and they genuinely listened to my concerns. What stood out most was how fast they addressed my issue without compromising care. I was in and out much quicker than expected, which is a huge plus when you're not feeling well.highly recommend

If I could do zero stars I would. I called because I was seen here before for my workers comp…read moreaccident Last month I was seen here. Today I had went to John Muir urgent care because my neck and back have been bothering me, and they told me I have to come here. I called to make an appointment because I'm having pain and Carolyn told me I cannot be seen because the workers comp person left it's 5:50 when I called to come into urgent care. Told me to go to the emergency room! So now I have to wait hours to be seen when I have already been seen at STATMED for this injury Sitting in the ER and the nurses here said LEGALLY you're not supposed to tell me you can not see me and refuse me getting treatment! I've already been to you before so why did you need the workers comp people there when you have my information from last month and you have us fill out the paperwork anyways! Lucky I called and did not drive there

This was my first experience at Walnut Creek Urgent Medical Care. I have never been here before and…read moreI have never had an ear lavage before. So I didn't really know what to expect. She was a young nurse and this must have been her first time. She took a syringe with a needle on the end and stuck it inside my ear until she stabbed my eardrum and blood started dripping out of my ear. I had very very sharp pain coming from my eardrum as it was bleeding. This experience made me question if the staff is competent. Anyways I didn't have time to change my insurance and providers so I was stuck coming here since they had the soonest availability. I said to myself I doubt I would ever come back here again My second experience here was for abdominal pain. My PCP is unwilling to find the root cause of my pain all he does is prescribe me medication. So after much frustration with my PCP I decided to return to Walnut Creek Urgent Medical Care and they did decide to order an abdominal ultrasound. There was a finding in my spleen but the doctor in Walnut Creek wanted to remove my spleen, my entire spleen. So instead of finding a cure or some other way to detox my spleen they just wanted to remove it. It's been over year since then and all I did was change my diet, eat clean, and researched herbal remedies. So in my frustration with the Healthcare system I have concluded that they are solely a business. They push Big pharmas petrol meds to us with all these side effects. They do not care about your long term health. They want you sick so you keep coming back. Doctors are good for surgery and that's about it. I'd rather take my chances and ask for advice elsewhere. Glad to hear they're closing

A physical assistant named Brian has no professional knowledge nor courtesy…read more If we only knew beforehand that he was not a full-fledged MD, we'd never agree to be seen by him. Also, one of the front office's younger assistant covers for his unprofessionalism. Make sure to be seen by real MD, not by Brian the physical assistant.

I was helped by Rehan Khan, MA and Kelien Rita, PA. It was 1:30 pm and, although there were people…read morein the waiting area, they did not make me feel rushed. They listened to my need and truly wanted to help me. The office lady that helped me with my paperwork was very kind and helpful as well. I was a bit out of it (due to pain) so had to ask a few questions. She was very patient. The office is clean and a lot of services are right on this campus. The CT scan I will need is not here, but was told to start my antibiotics and ask PMD for an order if my pain increases or continues. To me, that means they want to "do no harm" as a CR scan is radiology. I have NEVER had a bad visit here. Yes, sometimes they're busy but we all must learn to have patience. We are a "want it now" society and we must think outside ourselves sometimes. Thank you JMMC urgent care on Treat. You were wonderful!

I have always had great care here but it went to excellent from Dr Beckley. She was friendly and…read morecaring and explained everything - having a real conversation with me about my condition. Can't speak more positively about her.

5 Star health. Was just feeling absolutely terrible!…read more We can recommend their care. Beside manors absolutely a 10! Outstanding feeling of being cared for! Nurses and medical assistants are amazing! Quick and efficient! ‍ thank you for going the extra mile and helped right away on a plan to recover, Never had this type of service and care even at hospital in town or Walnut Creek. Got medications fast, care plan with a return. if you need care and need a change; definitely make an appointment online, you can check Google too

Hours ( online) do not state the lunch hour closure-12:30-1:30p…read more I was allowed to book a 1:15pm appointment online. I arrived at 1:10 pm to find the entrance door locked and no one at the front desk to let me in. Either I wait outside the office for 20 minutes or leave. I chose to leave. They need to fix their hours online so no one else can make an appointment during their lunch closure.

Bass Urgent care no longer exists---it closed 8 months ago--there is a walk-in-clinic--very…read moredifficult to find...unhappy with end result...few recommendations for my situation and I then could not find my way out--all the while walking with a cane/feverish and coughing.........oh well!!! The Nurse practitioner was very kind/just not helpful.....

After calling 4 different urgent care facilities I finally found one who knew what I needed. The…read morestaff are so friendly and very caring. They discovered a health issue before I even knew it was there! So thankful for this crew! One of the best experiences I've ever had at an urgent care. Edited to add: the one person who needs some work on her patient relation skills is Ambar. She seems to be more about her own needs and not about the patients. Being humble as well as attentive to the needs of others is essential in healthcare, the rest of the staff seem to get that. Overall good experience still.

I Got screwed again. Big big surprise. Once again it was…read moretime for refills on my two blood pressure meds so I don't die. Not narcotics, not anything fun, not anything sellable on the street... just regular-ass blood pressure meds to keep my heart working. I called it in five days in advance of running out. 5 days. When calling it in I was given no push back or any notion that my meds would not be filled. Not a single hint. So after the five days when I'd run out of such meds I went to the pharmacy to pick up my refill. And turns out only one of the refills was sent. They had to give me loaner pills so I don't drop dead. What the hell is even going on with this office? Ever since they became Muir medical group I can't get my medicine refilled ever without some kind of giant hiccup! These aren't narcotics. These are blood pressure pills so I don't croak! This is so insane. The doctors here are very good. I love my doctor! But this office is so screwed up and unorganized, unethical, and doesn't care someone could just die without their meds.... I'm looking for a new dr now after several incidents regarding refilling my blood pressure meds. Enough is enough. Again these doctors rule! But the office has ruined their practice and made it completely terrible. I have family members that go here that have had the same bad experience with trying to get their meds. I have had multiple situations where I need blood pressure meds and they've been so nonchalant and just "they will get refilled when they get refilled" with zero worry about my physical safety. I'm done. Everyone in this office should be examined for termination. This place is a cesspool for garbage and unethical employees. Everything is about dollars and healthcare means nothing at all. If you work here You should all really reflect on the type of person you are and really analyze what you're okay with. Are you okay with a normal guy dying from cardiac arrest over a mistake you made involving med refills? You are all just cool with a dude dying of a heart attack. This office is the worst thing of the worst. I urge you not to go here. Again, the doctors here rule!!!! But the office is run by nimrods.

Alsheimers Disease Treatment at John Muir Medical:…read more I'm in the middle of trying to help my sister with Alsheimers. Disease. My sister's Primary Dr. is at John Muir Medical Center, yet my Sister is stilling being prescribed medication that was in use 10-20 years ago and not even the Recommended dose! If that doesn't work the Dr. said she might try the new medicines available! My sister will only be in the window of treatable help for a limited time... I surely do not understand why my Sister's Dr. hasn't explained to my Sister and her Husband that my sister might respond if she was referred to a more studied and progressive Neurologist while she is still in a treatable stage!?! Sincerely, sister Linda

My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I…read morewould like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses.

Had an emergency just this week and choose to go to concord location as our last experience in WC…read morewas not favorable. Thankful we did because our experience was a lot more pleasant. My family member coming off the ambulance was immediately put into a room to be assessed. A nurse came right in to check on her. The doctor was there soon after to talk to us. Everyone from the security guards at the door to the ones checking us in were all kind and helpful. We will choose concord location from here on out if this level of care is what they give!

I was debating if I should leave a review from Monday night when I came!…read moreI came in an ambulance because I literally thought I was having a stroke! I had a heard time breathing and was throwing up water because I couldn't eat all day, I felt so sick! I had a high fever and pain in my chest and head. Ambulance ride there was hell all they had to do was make a right and take me straight to John Muir ER but took me all over downtown couldn't even get my temperature because "their equipment was not working properly" blood pressure cuff from both the ER and ambulance just stayed squishing the my arm felt like it was cutting circulation off! The nurse with long brown hair looked Hispanic or middle eastern I don't know argued with me because she asked me if I wanted dollotted pain medication. I told her no they gave it to me already she argued nobody gave it to you. I said yes the man who put my IV in did. She said no. Not once swabbed for Covid someone else had to ask them to do it! Told them I had a hard time breathing. Nothing- put an IV in hella rough then the same nurse towards the end put the blood pressure cuff from one arm to almost cover my IV with it which I ended up ripping off because it was digging my IV in more. I was in so much pain I ended up passing out from the pain medication which I hate taking I never take but that night I couldn't stand it! When I fell asleep and woke up hours later the same nurse I asked if I could have soon medicine told me I offered you dolotted you said NO I told her because SOMEONE ALREADY gave it to me! Then she finally decided to look at the chart and was like oh they did! Damn nightmare! This is why I hate the ER too many bad experiences- I had some good and bad at concord which my dr told me to go in an ambulance from my drs appointment which I replied no because of the last experience and told her I would go tonight if it got worse (12/12/25) which I doubt I want to go after this last time. There were like two ladies that were nice and the last nurse but I don't know what was wrong with that lady arguing about pain medication are you trying to overdose people? I saw the notes they put and I'm like I had way more symptoms than that They told me I had rhino virus at first then the next day turned into the flu- definitely do not like the ER and passed on going today because of the horrible experience Monday I had pain in my whole right side head, could barely walk because I had shooting pains in my leg the guy in the ambulance said we witnessed her move her limbs and walk like nobody said I couldn't walk I said I had a hard time pretty sure my neighbors heard me screaming EVERYTIME I had to get up to use the bathroom from the pain I was in I see why all the other bad reviews

We recently just had our baby delivered at John Muir. The nurses at John Muir were all incredibly…read morekind, supportive, and informative throughout the entire delivery process. While in the ER once the baby arrived, several nurses even offered to take pictures with my phone so I could capture more cherished memories of that magical day. While in recovery awaiting transition to the Mother Baby unit, a nurse stayed behind the whole time after the whole ER team had moved. Ensuring we were monitored and had support the entire way. And never felt alone for a single moment during the entire process. We really appreciated all of the nurses who aided us during our 4-night stay in the Mother Baby unit. Although it was a bit tough to get them to come back to the room sometimes during scheduled check-ups and medications, we recognize that had less to do with the nurses themselves and more than likely a scheduling issue of too many rooms assigned to too few nurses. We did have a slight hiccup during discharge however when we were incorrectly informed that our pediatrician at Sutter would have access to all of our baby's medical files through their MyChart system. This turned out to be false as Sutter stated that they do not have access to that shared system. Thankfully however, my wife had stubbornly insisted on being able to get access to a pdf version of all of the files through her MyChart app before leaving the hospital.

Excellent facility, staff and care. I'm always impressed how…read morenice everyone is and cleanliness of the place. I highly recommend the medical clinic.

New patient here due to an insurance change. It took 6 phone calls just to get an appointment 4…read moremonths from now. I am now trying to convince them that I'm due for other routine screenings. I'm also trying to make an appointment for a family member & they are asking us to come in in person with paperwork just to get them an appointment. If this is how they care for their patients, I am sorry for the vulnerable population in this area who cannot advocate for themselves. I hope my insurance situation changes next year.