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    Premier Surgery Center

    3.2 (89 reviews)

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    1 year ago

    I checked in for a procedure and then was forgotten. When I asked about it, I was rudely treated by nurse.

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    3 years ago

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    2 years ago

    1 hour wait for even the smallest procedures when they finally call you in more waiting inside .

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    2 years ago

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    3 years ago

    Very professional office. Alicia is very helpful in explaining everything that is needed. Would highly recommend this office

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    Page 1 of 3

    Ask the Community - Premier Surgery Center

    Review Highlights - Premier Surgery Center

    She was very friendly and explained to the anesthesiologist that I was nervous about going under.

    Mentioned in 13 reviews

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    John Muir Health, Concord Medical Center

    John Muir Health, Concord Medical Center

    2.9(210 reviews)
    0.1 mi

    My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I…read morewould like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses.

    Medical neglect, retaliation, patient abandonment - then they denied my record amendment…read more John Muir Hospital engaged in a sustained pattern of medical neglect, retaliation, and constructive abandonment that caused catastrophic, permanent harm. What they did: · My primary care physician refused timely follow-up for a deteriorating condition, explicitly prioritizing new patients over existing urgent care. When I complained, they labeled my complaint "bullying" and escalated me to administrators - then encouraged me to "seek other care" while I was in acute medical distress, without referral or transition plan. They ignored ER findings and specialist documentation, refused to diagnose or treat, and repeatedly demanded I return to work with no medication or plan - directly causing loss of FMLA and disability benefits. By April 2024, they had constructively abandoned me: no discharge, no referral, no notice - just appointment schedules showing zero availability for six months. When I requested to amend my medical records, they denied it without legal justification and told me to schedule an appointment that didn't exist. John Muir is dangerous. Do not trust them with your life. Date of experience: July 2021 - April 2024 (ongoing harm) Resulting harm: Organ damage, severe PTSD, job loss, housing loss, permanent disability, and thousands in out-of-pocket costs - including leaving the country to find care. Violations of law (California): · Health & Safety Code §§ 123100-123149.5 (record access & amendment) · Business & Professions Code § 2056 (retaliation) · § 2234 (unprofessional conduct) · Civil Code § 56 et seq. (CMIA privacy) · Common law patient abandonment

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    John Muir Health, Concord Medical Center - Cardiology 3rd floor with private rooms

    Cardiology 3rd floor with private rooms

    John Muir Health, Concord Medical Center
    John Muir Health, Concord Medical Center - Lobby

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    John Muir Medical Center Walnut Creek Campus - Waiting room

    John Muir Medical Center Walnut Creek Campus

    2.9(9 reviews)
    4.0 mi

    I had my first appointment at this office today to evaluate my badly sprained ankle. Dr. Varon had…read morebeen recommended to me, but I ended up seeing Dr. Diane Chandler. The office didn't have a lot of availability but squeezed me in due to the severity of my injury. Dr. Chandler was wonderful. She was very patient and a good listener and explained my injury and treatment options - she was also familiar with my recent history/visits to urgent care. She had taken the time to look at my file first. I loved her. Plus, she was on-time for the appointment! The office was small and the waiting room was empty on a Friday afternoon. Much better than a room full of people waiting to be seen. I look forward to coming back. New patients are supposed to do a meet & greet before being seen for a medical condition by any doctor, so it was really nice that they let me set up my meet and greet for next week. They went out of their way to help - and she agreed it was the worst type of sprain - my foot will see a specialist next. Very happy with this office so far!

    I Got screwed again. Big big surprise. Once again it was…read moretime for refills on my two blood pressure meds so I don't die. Not narcotics, not anything fun, not anything sellable on the street... just regular-ass blood pressure meds to keep my heart working. I called it in five days in advance of running out. 5 days. When calling it in I was given no push back or any notion that my meds would not be filled. Not a single hint. So after the five days when I'd run out of such meds I went to the pharmacy to pick up my refill. And turns out only one of the refills was sent. They had to give me loaner pills so I don't drop dead. What the hell is even going on with this office? Ever since they became Muir medical group I can't get my medicine refilled ever without some kind of giant hiccup! These aren't narcotics. These are blood pressure pills so I don't croak! This is so insane. The doctors here are very good. I love my doctor! But this office is so screwed up and unorganized, unethical, and doesn't care someone could just die without their meds.... I'm looking for a new dr now after several incidents regarding refilling my blood pressure meds. Enough is enough. Again these doctors rule! But the office has ruined their practice and made it completely terrible. I have family members that go here that have had the same bad experience with trying to get their meds. I have had multiple situations where I need blood pressure meds and they've been so nonchalant and just "they will get refilled when they get refilled" with zero worry about my physical safety. I'm done. Everyone in this office should be examined for termination. This place is a cesspool for garbage and unethical employees. Everything is about dollars and healthcare means nothing at all. If you work here You should all really reflect on the type of person you are and really analyze what you're okay with. Are you okay with a normal guy dying from cardiac arrest over a mistake you made involving med refills? You are all just cool with a dude dying of a heart attack. This office is the worst thing of the worst. I urge you not to go here. Again, the doctors here rule!!!! But the office is run by nimrods.

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    John Muir Medical Center Walnut Creek Campus - Waiting to see dr. Chandler

    Waiting to see dr. Chandler

    John Muir Medical Center Walnut Creek Campus
    John Muir Medical Center Walnut Creek Campus

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    John Muir Medical Center Concord Campus

    John Muir Medical Center Concord Campus

    2.7(7 reviews)
    0.2 mi

    This hospital has the worst employees I have ever met. They are incredibly rude and unkind to both…read morepatients and visitors. They are slow and uncaring about time and needs. I would not recommend this hospital to anyone. This is the opposite of what a hospital should be and it is downright disgusting how horrible this place is.

    Once you get to the healthcare providers, the actual healthcare is good to execellent. But the…read morerepetitive paperwork is so outrageous that this alone makes you sicker and angry. I fully understand why healthcare executives get shot. With literally EVERY procedure, even on the same day, it's the same paperwork. Take a lesson from Kaiser on how to do paperwork that's good for more than one procedure (even though Kaiser can't do the actual healthcare part very well). What would be perfect is the administrative part like Kaiser with the healthcare part by John Muir. Also, I had surgery at John Muir Concord 5 months ago, and even though I'd already completed all of the forms online to get the paperwork done, I got harrassed 3 times the day before the surgery while I was at work: one phone call to ask if I followed the pre-op procedures who spoke to me like I was 5 years old (not all persons in ther 70s are senile!); one call to ask me yet again about other insurance money sources (dialing for dollars) and to remind me of my financial obligations on paperwork I'd already completed (so I then just paid it upfront to get them to leave me alone but frustratingly I was again asked about money the morning of the surgery AFTER I'd paid it); plus a separarte email about paperwork and $. For God's sake! I was already losing a lot of work time with the surgery itself and now I'm hassled while at work while trying to get things done before the surgery!

    UCSF Benioff Children's Walnut Creek Outpatient Center

    UCSF Benioff Children's Walnut Creek Outpatient Center

    4.3(55 reviews)
    3.9 mi

    We had outpatient surgery for my son there and the care we received was excellent. 1) The facility…read moreitself was clean, modern, bright with lots space. (Rooms and hallways were confusing but nurses walked us to right door.). 2) Each doctor and nurse took time to explain procedure and answer all our questions - from intake nurse, to anesthesiologist, to surgeon, to discharge nurse, 3) Got to be in operating room and hold my son's hand as they put in IV and prep him for surgery and they explained everything they did as they did it. 4) I left as he went under. 5) Nurse offered snack to parent in different waiting room, donated by another non-profit. 6) Surgeon sat down with me to explain results in detail (with color coded pics) and next steps. 7) At recovery room they were so patient and caring. He even got to keep a pillow, made by yet another non-profit. After discharge nurse called to follow up next day. I ONLY wish they had overnight capacity. I think they would get lot more patients if they were hospital with overnight care in case something did go wrong. For all low risk procedures I Highly recommend this facility.

    Wow... just wow! From the beginning to the end UCSF children's hospital was amazing!! Lovely staff…read moreand doctors! You can tell everyone there loves their jobs! My little one had to have surgery and they made her feel so comfortable and also put mommy and daddy at ease because of how lovely they were. I cant recommend them enough. Unfortunately my other child will have to have the same surgery but thankfully we found UCSF because i know she will also be well taken care of! Ps. How cute is this thank you card/get well card they sent my daughter?! :) What a wonderful touch!

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    UCSF Benioff Children's Walnut Creek Outpatient Center
    UCSF Benioff Children's Walnut Creek Outpatient Center - Inside on of the patient's room

    Inside on of the patient's room

    UCSF Benioff Children's Walnut Creek Outpatient Center

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    Premier Surgery Center - hospitals - Updated May 2026

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