Compared to other Concentra, this location got me in and out. Dr Lou Palmer was very sweet. She was explained everything thoroughly about my care. I would definitely recommend read more

INCREDIBLY long wait time with no one else in the waiting room. Very rude staff. Also wouldn't allow a spouse back with a patient. Absolutely do not recommend. I wish I'd read reviews before visiting this place. Awful experience. read more

I would not recommend this location. When I asked a question about paperwork I had already completed, the young lady immediately responded with an unprofessional and dismissive tone. I told her her tone wasn't helpful. About 40 minutes later, when another staff member asked what I was being seen for, the same employee interrupted and began going back and forth with me when I said she was rude. I asked for the supervisor, the assistant supervisor who had just arrived, but instead of asking questions, he said he didn't hear anything and was dismissI've. Another employee who didn't witness the interaction also defended her. When I asked for the supervisor's name, it was given in a condescending way. The overall front desk staff seemed unprofessional and I can understand why the Southeastern location has low reviews. I hope corporate looks into this. read more

1101 southeastern concentra was excellent Christina M and also her excellent staff Diane and Ray they need a raise and was fast and efficient read more

Staff is EXTREMELY rude. Absolute terrible attitude from the time I walked in the door. The doctor was very friendly and professional!

waited nearly 45 mins after check for intake paperwork with an empty lobby and am yelled at for asking for eta on seeing a doctor

Expect to wait an hour or more to for each and every aspect of your visit. Terribly slow

I would not recommend anyone to go here. 3 hours for a test. They're rude, unapologetic and treat people like nothing matters and NOTHING is urgent. I don't know where they find the people who run and work at this place but it's poorly managed. You DONT have to wonder why they have a sign that says "aggressive behavior wont be tolerated". Uhhh well the lack of professionalism and the ridiculous lead times after taking someone's money should NOT be tolerated either! Should have a zero star option read more

Was fast. Needed a screening for work. The woman at the counter and a young lady nurse named Genesis help me out with everything.

The slowest urgent care I have ever been to. The people up front are rude and not very helpful at all. 1.5 hour wait for a drug test. I don't care. Watched people walk in After me and and be seen before me. Completely unprofessional avoid at all cost! They say only one person working bull. read more

Concentra Urgent Care - Urgent Care Near Me - Indianapolis, Indiana

It's too bad you can't give zero stars. Over 2 hours just to get a blood draw for new hire. Paperwork issue I bet is there go to for being horrible at what they do. read more

I was sent here for a random DOT UA. Law says the sample must be collected within 2 hours of official notice. FXG sent me here from 40 minutes across town, leaving them 1 hour and 20 minutes to be in compliance. I got to cool my heels TWO HOURS AND FORTY MINUTES before being called, so was technically in a state of "refused/failed to submit a sample." While other people not on a legal stopwatch were called before me. These morons know the law. I can sympathize with the staffing shortages, but there's still legal compliance... On the plus side, everyone was polite and professional. read more

I hate my job does business with this place. They're terrible, rude, no type of customer service whatsoever so ever. Very long wait times

Wasted my time for them to end up to taking me in because my "insurance was inactive" . I call my insurance and everything was fine.

This place is the ridiculously slow, I called ahead to schedule an appointment and was told I didn't have to have an appointment. I have been sitting here for 2 hours with no one in the waiting room but me, and you can hear the stuff just laughing it up in back, not doing anything!!! DO NOT come here. I will not be back to get a physical here, I will go to a minute clinic next time. read more

No one should have to come into a clinic and wait 4-5 hours! This is unacceptable! These prospective employers send people her for these physicals!!! I would assume pay for my daughter's drug screen, physical, and TB test!! The time is 3:00 pm and we checked in at 11:30 promptly! There needs to be a better system! It is not you customers fault that you are short staffed! That is no excuse for substandard service! read more

Arrived there today, wearing a mask. None of the patients nor the employees were wearing masks. When asked what I wanted to be seen for, I started to explain itchy ears and throat, sore throat. They apologized and told me that they are currently not seeing patients for those types of symptoms. I asked which symptoms. They handed me a sheet which was basically a Covid questionnaire. They apologized again and gave me a copy of a handwritten list of other places that I could try. There is nothing on the website or the front door informing would-be patients that they are not going to be seen for those types of symptoms. read more

Honestly had a great time doing my physical at this location Tay helped me throughout the whole process and everything went smoothly . I appreciate her for that . read more

The worst experience ever don't come here over 2 hrs for a drug screen. The front desk is rude and unprofessional

Went to this place some months back. Worst place ever! First off, this is not just an urgent care facility. It is also used by employers for drug testing and traffic is heavy for that. They do not separate the two and you will wait in line to see a doctor for urgent care while people are in front of you for drug testing. I visited this place on a Friday evening due to irritation to my private area. The first thing the doctor told me was that he could TREAT me for gonorrhea, chlamydia and trichomoniasis without even TESTING me for any of them. I asked him why would I take medication for 3 different STD's that you haven't even tested me for and that I KNOW I don't have? His response was "well something is irritating you". He went on to say that he did not like the way the workers handled the labs there anyway saying that they are careless. After staring at him in amazement, I said no thank you! I will visit my own family doctor on Monday when they open and I don't wanna be charged for this visit. I left and they never charged me for the visit. I went to my family doctor that Monday and it turned out that a new wash I was using was causing irritation. I'm a pretty private person and I dreaded for a long time writing this review clearly due to personal reasons. However, no way in hell I wouldn't share my experience to caution others. Do not bother or risk your health going to this place. You are better off going somewhere else. read more

I was there for a DOT physical. The woman who took care of the majority of my physical made this experience the best I've had since coming there for these physicals every 2 years. They got me in and out too. read more

Came here for pre-employment testing. Found out they couldn't do half of what I needed over the weekend, so I'd have to come back during the week. Waited over 2 hours to do a drug test and a physical. Almost any time I've been to this location ive spent at least 90 minutes waiting. It's insane. read more

It is important to note they do a lot at this urgent care that is not urgent. If you are sick or injured I would definitly go somewhere else. They are very very slow. Lots of physicals, drug testing, and new employment physicals. I actually came in a day earlier and was told to go home because the X-ray tech went home sick. The level of care I received was fine but the wait is ridiculous. I waited 5 hours to be seen for a bone fracture (mid day on a weekday mind you). Definitly try other locations in the area. Or even go to the ER. read more

Terrible experience. The check in lady is unprofessional, lacks empathy, loud and disrespectful. The entire office staff is also unprofessional. read more

The worst clinical experience that I've EVER HAD IN MY LIFE!!! To wait 3-5 hours for a doctor who's not currently with any patients is the craziest thing I've ever heard of. The laissez-faire attitude at this facility is guaranteed to be unmatched! I've been to thrift stores more organized than this place. read more

Worst place I've ever been to. Their recording says you can schedule appointments for a physical and that's a lie. I waited for 3 hours only to get told I was going to have to wait another hour before I had to leave for work. There were 3 people there when I got there. I would avoid this place at all cost! read more

This Raymond St. Concentra is the worst place I have ever been for a drug screen. I came in to complete a pre-employment, waited 2 hours just to be told I would have to continue to wait. I eventually had to contact my potential employer to have the location on my drug changed due to this awful customer service. IF YOU CAN AVOID THIS PLACE!!!! read more

This place wouldn't see my daughter because she was sick. Yes you read that right. She has COVID symptoms so the doctor refused to admit her. Aren't most colds and flues "Covid symptoms"? My daughter is vaccinated with both shots and we even offered to do a rapid test. They refused. I'd give zero stars if I could. Concentra, fire this "doctor" and hire someone who believes in their Hippocratic Oath. read more

So the Concentra on emerson st on the south side near my job sent my health information to two of my coworkers and not my boss!!! I was severely upset because of their negligence, not only that the people there half but doing their jobs and I am black so I can say this a place with a majority of black people running it just be prepared to not have the utmost care and professionalism, plus when they gave me my meds the cap wasn't even all the way screwed on, come on man. read more

I have had nothing but the best care from doctor devlin nick and Jen they have provided me with exceptional care. I recommend that if anyone needs urgent care then come to concentrate south west to get the best care needed. Thanks doctor devlin nick and Jen keep up the good work read more

This place is slow waited 2 hrs just for a drug test they don't care about you waiting

I took my son in around 2 am last night due to severe ear pain and was turned away because the NP wasn't comfortable seeing children ! What a disgrace ! Don't waste your time going here. I didn't have the option to leave no stars or I would have. read more

Avoid this place at all costs. Had an appointment at this place at 3. Arrived at 2:45. Was told I didn't have an appointment. Told the wait would be 2 hours. This is completely unprofessional and unacceptable. Avoid this place at all costs. read more

The Concentra location on Decatur Ave. is the worst place to go. I would recommend them to one. I only have to go there is cause my company uses them for TB tests and flu shots. It was time for my TB test to be done, I was told by my HR department that all there locations had all the names of employees that needed there TB test done. I drive there and I am told that they only have 3 names listed and I was not one of them. They tell me that if my HR department will call them and tell them over the phone that I can get the test done, they will do it. I sit down and wait at least an hour with no response from the people at the front desk. The manager of the HR department calls me and tells me that she has been trying to call them but no one will answer the phone. I took my cell phone up to the lady that I was dealing with and told her my HR lady had been trying to call them and the lady looked at me like I was bothering her. I handed the lady my phone and got the authorization that they needed. My HR department manager talked to the sales person who got our business and told them all the issues that they were having, and after getting the sales person involved, guess what, they had the list with my name on it the entire time. All of this headache could have been avoided if they knew what they were doing. When I went back to get the test read, the lady at the front desk had an attitude from the very beginning and then it got worse when I didn't have the form for her to sign off on. They never gave it to me when I was there. If I could give this place negative stars I would as they are horrible. These people could get lost in a phonebooth. DON'T WASTE YOUR TIME WITH THIS PLACE! Go somewhere else. read more

I went in for a urine screen this morning for the Laborers local 120 and I was helped by Lisa. She was fast and efficient and made for an overall great experience. I will definitely be going here for any and all of my future needs. read more

The people were nice and friendly! But the place is a 24hr facility and I waited 3 hours In waiting room for 2 drug screens and another hour for them to see me about my ankle. There was only 3 people total to be seen that night. No reason someone should wait that long! I would not recommend this place if you have any kind of emergency or time window to meet. read more

Im writing this review because this clinic does not deserve a one-star rating. I have been going to this facility as-needed for three years. Every time I go, anytime day or night, I get treated and healed. The doctors are always super to me. The clinic simply does not deserve a one star rating. read more

Had to go here for a pre screening for a job, not only is the wait time God awful, but the staff is incredibly biased, with longer wait times if you are a male. read more

On January 6, 2022, my husband and I went to Concentra Urgent Care at 835 N Emerson Ave Ste. B, Greenwood, IN for my left arm that I had injured, it was swollen. I came in desiring some medical attention. Unfortunately, we were turned away, denied service because a lady (Indian descent) refuse to accept my husband's Blue Shield Blue Cross health insurance that I am covered on because my name was not on his card. He pulled up the insurance information on his phone that included my name, but she still refused. My husband told me all she had to do is call the insurance company to verify. There were 2 ladies at the desk, one of them informed us they were new, and they did not know how to administer urgent care walk-ins. The lady (Indian Descent) had received some instructions over her phone from someone. When she got to the part where she needed insurance information that is when she disregarded the help I needed. She was incompetent. I would suggest training in dealing with people with urgent care. Google search - Concentra has been a leader in occupational health for more than 35 years. Concentra offers occupational and urgent medical care, as well as physical therapy and wellness. From the description, I can't say I concur. On this day they failed us. My husband and I were disappointed. We moved on to Franciscan Immediate Care and received service. They accepted my husband's insurance with no questions asked; made a copy and I was able to talk to the doctor and get a referral. read more