Compared to other Concentra, this location got me in and out. Dr Lou Palmer was very sweet. She was…read moreexplained everything thoroughly about my care. I would definitely recommend

I would not recommend this location. When I asked a question about paperwork I had already…read morecompleted, the young lady immediately responded with an unprofessional and dismissive tone. I told her her tone wasn't helpful. About 40 minutes later, when another staff member asked what I was being seen for, the same employee interrupted and began going back and forth with me when I said she was rude. I asked for the supervisor, the assistant supervisor who had just arrived, but instead of asking questions, he said he didn't hear anything and was dismissI've. Another employee who didn't witness the interaction also defended her. When I asked for the supervisor's name, it was given in a condescending way. The overall front desk staff seemed unprofessional and I can understand why the Southeastern location has low reviews. I hope corporate looks into this.

Canceled my appointments without giving a notice. I even have voicemails day before confirming my…read moreappointments but when I showed up they said I didn't have any. Lack of communication between AI and actual people

Always very friendly and very informative. My husband had a minor procedure and it couldn't have…read moregone more smoothly.

We've unfortunately been here quite a few times with two young boys in the house, but every visit…read morehere has been excellent. The staff is friendly and caring from check in to triage to the doctors on staff. We've always been treated well, great diagnoses, and in and out efficiently. This location is a bit out our way and we have closer locations when they're open, but the staff here makes it worth the trip!

Rude front office staff Who show lack of concern for patients . PA was kind and efficient.read more

I came here to attend Rejuvenate Med Spa because they were hosting their 5th Annual Social. It's…read morelocated in this building, on the 3rd floor. It was a great experience. The event was very informative. They showcased a lot of services they offer, shared special promotions, and even gave out lots of freebies. For the event, a swag bag was given at admission that included a shaker cup, vitamin C serum, and lots of supplements for health, which was a fun touch. One of the highlights was getting to learn more about my skin through their LED technology. This was quite interesting. The office was packed, they had things set up in the front and all around in the back. It got crowded at times. A gorgeous charcuterie board, fruit-infused water, and cake pops were available to guests. This was an insightful event. It was a really good way to attract new clients, and a thoughtful way to offer deals and appreciation to their current ones.

Great doctors & fast, efficient care! My kiddos and I were treated with kindness and compassion…read morefrom the front desk, Arianna, to the back office and check out, Crystal and Haley! They were also understanding about needing notes for school, with the new policies and whatnot. Thank you all, so much.

Horrible care and experience! Had a appointment and still had to wait 2 1/2 hrs!! No doctor on duty…read morea useless nurse practitioner was the so call personal on duty seeing patients. They would take one patient back per hour!! If they don't have the staff or they don't care about the patients than they need to close there doors. The lady at the desk is rude and lied to your face how many people are ahead of you! St. Vincent's should be ashamed of your self for this poor quality of care!!

I might be bias since I do work here in the evenings and weekends, but from the feedback we get…read morefrom patients, this place is a great place to go if you can't get in to see your primary care doctor right away. The immediate care doctors, nurses, and MAs are very knowledgeable and always give great patient education. If you're lucky I'll be one of the gals taking care of you. You do not need an appointment for the Immediate care, but here are some tips: * Immediate care does not mean ER or URGENT. If you bleeding to death, have chest pains, spiking a fever over 103 or have something life threatening, GO TO THE ER. * The immediate care does not do followup maintenance for things like hypertension, diabetes, or any type of conditions that need to be monitored. But lucky for you, this location has a wonderful family practice/internal med and pediatric primary care doctors. So if you are sick or have conditions we can take care of, stop on by! I promise I am the best throat swabber and I give painless shots! :P

I discovered this location when I needed an urgent care (they have one attached), and dang is it…read morethe best decision I've ever made. For context, I'm a medical school professor and very comfortable in a medical setting and know what is and is not acceptable behavior. The PA I saw, Maddie, was personable, very informative, and actually listened... I know that should be what you expect at every doctor's office, but with privatization of insurance that's not always what you get. Heck, she listened and cared more than my students who are REQUIRED to to pass (ha!). She was thorough, listened to all concerned addressed them properly and provided all necessary important information including referrals and follow-ups. She was also incredibly smart and knowledgeable about a lot of topics, and you can tell because she doesn't throw a ton of big words at you to seem smart, it was demonstrated in her ability to describe things at a level that people without medical experience could understand. HIGHLY recommend. The medical assistant, Keniesha, who came in to draw blood and run an EKG was polite, knowledgeable and professional while making me feel at ease during understandably uncomfortable tests. Office staff is friendly, polite, helpful, and great at getting you all set up and going. I was taken back on time for my appointment, no unnecessary waiting (although it's totally understandable when it happens) and a very proficient & excellent overall experience

I went to Primary Care Indy on Friday, Nov. 13, 2020 before it opened, for a Covid-19 antigen…read morescreening test. There was a line formed and the clinic did not open until 8:00 a.m. Allyson was at the front door in the cold, allowing patients to sign up for their clinic visit. Allyson called me by phone, as I waited in my warm car, when it was time for my appointment. You are required to wash your hands before coming into the waiting area; and, of course wear a mask which must cover your mouth AND your nose. Conrad was the associate who administered my Covid-19 test. Conrad explained the procedure (he also took my temperature and pulse oximetry measurements) and performed my nasal Covid-19 test. Conrad was professional, reassuring and kind as was Allyson. The pandemic has been horrible but these two associates made this process easy and stress free. I thank them for their hard work and dedication for risking their lives to assist the public.

I came in on a Sunday around 4pm after being bitten by a dog. There was no one else there when I…read morearrived and after handing over my ID and insurance to the receptionist I was called back within minutes. Someone (a nurse?) got all my basic health info and then I was seen by a physician assistant. While the receptionist and nurse seemed bored, the PA was super friendly. She cleaned me up and got me a prescription in no time. This location is newly built, nice and clean, and the PA told me they are generally never backed up, so it will definitely be my go to (hopefully I won't be back though!). After insurance my visit was about $90.

After having visited a different urgent care type setting a week earlier, I wasn't particularly…read morethrilled when my primary care physician wasn't available for a timely appointment and instead referred me to this setting, Franciscan Express Care. However, given my growing concern over some dehydration issues and an ongoing issue with my leg, I opted to go ahead and give Franciscan Express Care a chance. Located in the CityWay area of near downtown Indy, Franciscan Express Care is located across the street from my primary care physician but is situated somewhat better in that it has free parking and a pretty easily accessible building. The parking lot is smaller than expected, though it's fairly workable and does have accessible parking spots (though there's a slight grade to them). This same building offers urgent care, wellness programs, sports physicals, drug testing, occupational health, lab, and x-ray services. It's open from 7 am-11 pm daily, a definite plus in the world of urgent care. Because I am an active primary care patient of Franciscan, my registration process was fairly simple. I registered within a few minutes - the staff was friendly, though they were on the phone with a supervisor upon my arrival. They did apologize when they got off the phone. There was an electronic board that essentially told you where you were at in terms of waiting (without violating HIPAA). That was helpful and decreased the "I'm waiting" anxiety. Truthfully, the wait was rather short and I was taken back to do the usual pre-check followed by a visit with the physician's assistant. I believe here name was Sarah Thill, though I may be wrong. Regardless, she was incredibly compassionate, a great listener, asked good questions and expressed concerns that perhaps I should consider going to the ER. She opted to offer me an antibiotic with the recommendation that if I wasn't showing signs of improvement soon that I should go ahead and go to the ER for further evaluation. I was incredibly happy with her presence and the thoroughness of her evaluation that definitely went beyond the usual urgent care exam. I was easily in and out within an hour and my prescription was ready for me by the time I arrived at my pharmacy closer to my home. As things would pan out, a few days later I did end up being seen in the ER and admitted to the hospital for several days. So, essentially, the urgent care here really did their job and made a solid recommendation that ended up being 100% correct. I found the setting to be comfortable and the exam rooms to be more wheelchair-friendly than most urgent care settings I've been to in the past. While one never quite knows what to expect from urgent care given the different clinicians one may experience, my visit here was definitely positive and I would easily return should the need arise in the future. While I still prefer my primary care physician, this is a great alternative. As a matter of note, while I wasn't required to pay upfront because of my insurance my final bill ended up being just over $90 - a good 10-15% lower than most IU Health urgent care settings.

The whole experience was great Dr. Pam can't remember her last name…read more She by far the most amazing Doctor I have ever been to. The only reason I didn't give five stars. I did not get a call back about my chest X-ray. But staff here are amazing

They did not see me at all. I got zero good care quality AND the lady at the front desk was very…read moresnappy with me. I do not recommend this

From the moment we arrived to even staying past 8 every person we interacted was very patient kind…read moreand understanding with our situation I would definitely be back if I ever need the immediate care again I highly recommend them if you're in a situation and your regular doctor is closed

I've been to this location approximately 3 times. Most recently I came here with my husband who was…read moreextremely ill; serious flu like symptoms. Upon being examined, (Dr. didn't speak the best English so that was a challenge) the Dr. made a call to Hendricks County ER because he thought my husband may have appendicitis. The Dr. also appeared to be afraid of examining my husband because of the vomiting, lethargy and inability to move about without my assistance. An urgent care doctor should expect too see anything and everything in the exam room, right? That being said, the Dr. shouldn't make the patient feel like a disease. Once the Dr. assumed my husband's diagnosis he never stepped foot in our room again (I don't think he could handle the continuous vomiting). Dr. let the nurse handle everything from there on out. Luckily, she was wonderful. 4/5 stars for the caring nurse. My husband and I arrived at urgent care about an hour before closing (in addition to having had a 45 minute drive there) and it took about 10-15 minutes to be taken to an exam room-a reasonable amount of time to wait given the other patients ahead of us. That night my husband and I ended up in the Hendricks County ER. He was diagnosed with the Norovirus, not appendicitis. 4/5 star review because I think patients should be seen based on the severity of their (obvious) ailments. My husband was vomiting violently and couldn't even sit up, but patients were still seen before him, in the order in which they arrived. Dr.'s bedside manner left a lot to be desired.

Made an appointment at 3:00pm finally get called back at 4:21pm. watched almost all of the walk ins…read morego in before me. Why offer to make an appointment if the time that is booked is not honored. Worst visit I have ever had going to a med check.

If possible, I would give this location a zero‑star rating. I chose this clinic because it is close…read moreto my home and visited due to significant breathing difficulties while being under the weather. During check‑in, I informed the receptionist that I urgently needed an inhaler and was currently between insurance coverage due to premium costs. I was told I would need to pay $175 to be seen. As a social work provider, I found it deeply concerning that a situation involving breathing difficulties did not prompt greater urgency or flexibility from the staff. Instead, I went to Ascension St. Vincent Emergency, where I received excellent care. I will not be returning to this location or any of their affiliated clinics.