Dana has been my agent for many, many years. The customer service received from this office is the…read morevery best, no matter the circumstance.

Dana is great. Always a big smile on her face & one of the most pleasant people I have ever met in…read moremy life. She will try extremely hard to make things right. I was with Dana for many many years & unfortunately my vehicle I have now is comercial. Soon as I get another vehicle or a motor cycle I am right back with her.

Pete has proven to be an exceptional partner in providing proactive support and advice in an easily…read moredigestible manner throughout the years. He is quick to respond to our questions and always is on top of everything within the insurance realm. If he doesn't know he always finds out the information requested and has gone above and beyond for us in many ways throughout the past 6+ years working with him. He has also been a great source when we have been in need of connections for services such as windshield replacements or things related to insurance claims and has proven to be well connected to top notch groups that have provided the same level of service as Pete! We highly recommend Pete Staton & Concept Insurance and feel confident you'll be thankful you contacted him when evaluating home and or auto insurance!

Concept Insurance is an outstanding agency that always has your back. We have been clients for 10…read moreyears and they have always been our biggest advocates and gone the extra mile for us, whether helping us with claims or helping us find the best coverage options. Everyone at Concept is very professional and supportive, we've never had any issues communicating with them. We plan to be their clients long-term and always highly recommend them to all our friends and family.

Kleinschmitt doesn't exist, and it's not clear that their successor has an office in Ann Arbor…read more Weird. The business was acquired by Gallagher in 2023 and we just found out today - we can't find any notice that the name and owners had changed!! We had good experience with Kleinshmitt over the years, hopefully Gallagher will be ok. Gallaghe

Everything! Everyone is kind but nothing is ever communicated to all the others. DM me if you would…read morelike further information.

Stopped in here twice this week. Nice clean office but it depends who you get as to quality of…read moreservice. Today a blonde lady was helpful with a good demeanor. However, the last time another lady was curt. Forget about the elderly gentleman at the first station who wasn't busy both times I was there, but did not greet or offer any assistance when he was doing NOTHING (waiting to retire?). What are they thinking putting him by the entrance?

I used to be a member, but that was over 15 years ago. I came here to get international driving…read morepermit as AAA is the only group that issues them in the US. I walked in, waited 3 minutes and was called to a desk. Gave them my paper work and said, I'm here for the IDP. I also informed the agent that I needed to get a photo taken. The whole process took about 20 minutes, I thought they were going to mail the IDP to me, but I walked out with it. It's nothing fancy, just a booklet (yeah paper) with some information, stamps and your photo glued to it. While the agent was very nice in helping, didn't like how they tried to upsell me in getting a membership there. I mean, I get it, it's part of their job and they have to do it, but I just came for IDP, don't need the pre-sale information. In all, $20 for IDP, $12 for the photo - with taxes, etc. $32.72. Plenty of parking, inside looked nice.

I've been a customer with Tom Pelham State Farm for over ten years -- in that time the team has…read morebeen so excellent in providing prompt service, as well as finding discounts for me to keep my insurance as value packed and cost effective as possible. Recently I had the opportunity to work with Xochitl and Zach from the office, and both of them provided me with great information as well as a quick turnaround on documents that I needed for a new vehicle pickup. I appreciate both of their efforts and the team at Tom Pelham is part of what's kept me a State Farm customer for all of these years!

Quite literally, there's no one better. I've been with Tom for over 5 years and any issue/question…read morethat I have ever had has been addressed above and beyond with the upmost professionalism, courtesy and transparency. And that's all you can ever ask for.

I'm not someone who typically writes negative reviews, but my recent experience has been so…read morefrustrating that I feel obligated to share it for others considering insurance options. I've had both auto and condo insurance with State Farm for about a year. While my auto policy remained stable, my condo insurance suddenly increased from $650 to $950 -- roughly a 33% jump. I reached out to my agent, John Avery, well over a month in advance to understand the increase. Despite multiple emails and follow-ups over several weeks, I received no response. Even after contacting State Farm directly twice and being told they would follow up, nothing happened. Eventually, just one day before the policy renewal, I received a call from the agent's office attributing the increase to "inflation," with no real explanation or willingness to review alternatives. The response felt dismissive, as if they were perfectly fine losing a customer. Unfortunately, things only got worse when I had to file claims. After a snowstorm caused suspension damage, followed by a pothole incident that resulted in a flat tire, I filed two claims. What followed was an incredibly disorganized and time-consuming process: I was sent to multiple repair shops that either couldn't help or redirected me elsewhere I was told different and often conflicting instructions by different representatives each time I called Scheduling an appraiser was extremely difficult -- appointments kept changing depending on who I spoke to I spent hours coordinating between auto shops and State Farm, including sitting at a shop for over 4 hours, only to find out the shop had never received the required communication from State Farm After all this, I was told the appraiser had "missed" the inspection and that I would need to restart the entire process, leave my car again, and reschedule everything This level of inefficiency is incredibly frustrating. Filing a claim is already stressful -- this experience made it unnecessarily worse. Communication was poor, coordination was lacking, and the burden of managing the process was entirely pushed onto me as the customer. To add to the inconvenience, even something as simple as rescheduling an inspection cannot be done online -- you have to call every single time. I understand insurance claims can be complex, but this experience felt disorganized, unresponsive, and dismissive of the customer's time. Honestly, I expected much better from a company like State Farm.

Do not trust this agency…read more John Avery somehow sold my elderly mother a rental insurance policy on top of a car insurance policy (that she actually wanted). There is no rental property. Absolutely shameful.

When I was switching insurance companies, I called virtually every major insurance carrier in the…read moreAnn Arbor area. It took a *lot* of time and effort but I was fed up with nice-up-front, poor-in-a-claim, here's-a-rate-increase. I chose Joe Tiberi-Farm Bureau both for cost, and for the excellent responsiveness I got from their office even though I wasn't a customer. What a GREAT choice. They are responsive, helpful, and office manager Kennedy goes out of her way to assist in any way possible. So I not only have excellent rates, I have a company that's gone out of its way to help me with some issues I've had. You can't do any better.

From the owner: I chose a career as a Farm Bureau Insurance agent because I care about the people in my community…read more Because I live and work in Ann Arbor, my goal is to serve my neighbors by providing the best family coverage. Additionally, I have fifteen years of experience in the insurance industry, so I am knowledgeable of each of our products and what will be of greatest benefit to you. I am focusing on getting to know you and your family, as well as your needs and dreams in order to develop a personal relationship and insurance plan for you. Every family is unique; there is no one-size-fits-all insurance package. You will have peace of mind knowing that you have an insurance agent who cares. My goal is to bring you peace of mind as well as help you and your family through the toughest times of your life.

I am a long time client of Hylant and its predecessor companies but I am very disappointed in them…read moreto the extent that I am considering moving my insurance business. In 2/25/24 I purchased a new car and called to have it insured. The phone message stated that the office was closed due to an out-of-office corporate event; there was NO number to call in an emergency or if you had to reach someone in their absence. Although the dealer said I was covered due to the policy on my current vehicle, what if this was a first car and I had no other insurance? Then I would have been unable to do the transaction. What if there was a catastrophe eg a fire, I had NO way to get in touch with Hylant. Then following week, when finally the office was OPEN, we complained to the person handling our account who was unapologetic and despite requesting it, we never received a call from anyone higher up regarding this inexcusable way of handing their customers. Before anyone considers doing business with Hylant, I would think long and hard. Certainly you can do better than what we experienced. In today's world, all businesses need to be reachable.

My agent, Donna Stempien, is wonderful! While having an issue booking an appointment to get my…read morewindshield replaced she was able to resolve the issue so I could get back to work and apologized that I did not receive the service I should have as a Platinum member. She reflects what true "Customer Service" should be but so often falls short of.

Patrick, Carlos and their staff are the best! They are very laid back but knowledgeable. I haven't…read morehad to make a claim but I've heard they really take care of the clients. The staff sends me proof of insurance immediately when I need it. If you want a great insurance agent work with one of them. They work with small businesses as well.

From the owner: Farm Bureau Insurance of Michigan serving Ann Arbor and Ypsilanti, specializing in home insurance,…read moreauto insurance, renters insurance, life insurance, health insurance, commercial insurance, and retirement planning.

Couldn't get my policy canceled properly, despite THREE chats with State Farm reps documenting the…read morecorrect date. Fahoome apparently cannot read (he had to process the cancellation himself). Big problem for an insurance agent. Accuracy is imperative. Mishandled our policy with multiple errors, then tried to blame it on someone else. Obnoxious and rude to me on the phone on one of the very few occasions (and last) time I called the office- instead tried to upsell me on more insurance. Inherited us as clients from Dan Jilek- who sadly passed too soon. Fahoome apparently feels he doesn't have to build or maintain relationships with customers of 25+ years that were HANDED to him- ZERO EFFORT- and we are THRILLED to be rid of him and his constantly changing office staff. Can't keep customers or employees. Do yourself a favor, get out before you have a claim- from those who reached out to me with a claim, it's an even bigger nightmare to deal with him. You're on your own. ‍

I stopped in on a whim and I'm so glad I did. Jonathon was really welcoming and made getting…read moreinsurance for the first time so easy. I've already recommended this place to all my coworkers and friends. Thanks again Jonathon!!