The world is hard for so many right now. Finding friendly, supportive, and professional customer…read moreservice is getting even harder. Not at Staples in Concord, tho: Michelle, manager Dayna, and staff make this Staples an oasis of easy in a hard world. I needed flyers for a tenant organization finished - I did what I could on my own, but needed an expert to get my project over the finish line. Michelle was super patient and kind when I told her I was paying for everything myself and generously created an order I could afford. The flyers look awesome, and I left Staples with a huge smile and the knowledge that there are a whole lot of good people still in the world, humans who share their power rather than steal yours. Thank you, Michelle - you are awesome!

Look, if you're looking to do Clear TSA Pre-check, maybe do it elsewhere unless you are willing to…read morewait around even with an appt. We scheduled 3 appts on a Saturday. Despite our appts at 2:10, 2:20 and 2:30 pm, we did not get seen until 3:25 and done by 4 pm. We arrived at 2 pm. Signed in and 1 person ahead of us and 1 person already getting signed up. While we waited, another party arrived. The person in front of us was assisted and then at 230, we were told that he (it's one person) would be breaking for lunch for 45 min. Say what now????? The signs in the store and website say lunch/closed- 1-130 pm! Smh We left and came back by 3:10 pm. To our frustration, we were not even the next one assisted. It was the people arrived after us. Hooowww? This made no sense. Needless to say, we were not happy. Anyhow, we were finally helped and though the representative was friendly and did a good job, we will not be utilizing this service here again. My future preference would be to arrive earlier at the airport and do it there. Unless you have time to waste, feel free to do it here. In my opinion, this was not a pleasant wait especially when you have an appt. 1 star for plenty of parking 1 star friendly service by actual staples employees who greeted us when we arrived and left.

The UPS store is in my neighborhood. I've been coming here since 2019. The service has always been…read moregood. Lately, I came here to get a DOJ background check. The staff were helpful. I didn't have to wait long. They required my drivers license and fingerprints. They forgot to give me back my drivers license, but this is a simple mistake and came back the next day to pick it up. The store is smaller than some other UPS stores I've seen. They have a limited supply of items for sell for shipping than I've seen in other stores. For Amazon packages you just have to make sure to bring a printed label or you'll get charged for print out. I think it's around $1. Also, if you bring something large back from Amazon you need it packed in a box. Get in, get out and great service this is why I will continue coming to this UPS store

Awesome service and a great staff for all your shipping and Amazon return needs. They also do…read morenotary which is fast and convenient.

The rep was cool both on the phone and in person when I dropped my shipment off. Good customer…read moreservice. She walked me through the process of returning an item.

Poor customer service from Camilo at FedEx. This was my first time using this type of service, so I…read morewas unfamiliar with the process. I politely asked how to proceed, and when I asked whether I needed to seal the envelope, his response was, "You have to close it," accompanied by gestures and an attitude as if I was supposed to already know. Customer service should be about helping and guiding customers, especially first-time users. Instead, I felt dismissed and unwelcome. I will not be returning to this location and would not recommend it based on my experience.

Liz helped me with some returns and saved me an hour of my time! I was there right at opening and…read moreshe was kind and upbeat. She went above and beyond to help me adjust some of my return location so I didn't have to fight commute traffic! Will definitely use this store moving forward

I sent a package cost 40 for shipping 15 for the box. UPS delivered to the wrong address. The pac…read morewas stolen.I sent from this store they were VERY UNHELPFUL I will stick to dropping off my amazon returns. WILL NEVER EVER SHIP A PACKAGE here unbelievably unresponsive and were not helpful on their error.

We came here for the Notary service, and we were not at all disappointed. The notary is the…read morebusiness owner, who gave us his full attention in doing all the tasks that notaries do when witnessing the signature of an important document. He dutifully checked our IDs, and ensured that all the paperwork, fingerprints and logging were done carefully and properly. Best of all, each signature was very inexpensive, as we only had two signatures to be recorded - $15/signature, which is the going rate for getting notary services at a local copy/mail/package estabilshment like this. Yes, we shopped around! And best of all, the notary at Copymat is always here, unlike other package shipping/copy places where notary services aren't always available. I would not hesitate to call upon Copymat again for future notary duties in this area! Thanks Copymat, you got the job done for us!

I can't recommend Copymat Walnut Creek enough. As a paralegal at a local firm, I recently had an…read moreurgent, large-scale printing project with a fast-approaching trial deadline. On Wednesday, February 18, I reached out needing two full sets of trial documents totaling more than 5,400 pages, with everything completed before the following Monday. After calling multiple large chain print shops and being told the turnaround wasn't possible, I contacted Copymat and spoke with Shawn, the owner. Shawn and his team immediately stepped in with professionalism, clear communication, and a genuine willingness to help. They completed the entire project by Friday morning, allowing me to finalize everything by Friday afternoon and stay fully on track for trial. The quality of the work was excellent, the turnaround was incredibly fast, and the customer service truly went above and beyond. It was a huge relief during a stressful week, and I'm extremely grateful for their help. Copymat Walnut Creek absolutely saved the day for our firm, and we will definitely continue using their services. Experiences like this are exactly why supporting local small businesses matters.

L&D Printing printed my wedding invitation suite and did an incredible job. I had designed my own…read moreinvitations and had a very specific vision, so it was super important to me to go with a high-quality service, and they completely delivered! They were able to print on vellum paper for my vision, which turned out better than I expected. Diane and John were both lovely to work with and were great communicators throughout the process. My wedding invitations were so beautiful and I am so grateful I found this place to help bring my vision to life!

Easy five stars. The team here at L&D made printing our…read moreelopement announcements such a breeze and at a fraction of the cost of online companies that would have to ship to us. Would highly recommend for any print job- and bonus perks are the cute doggos in the office!

I have always received such incredible Customerservice when I bring my packages to this location…read morethe ladies are very kind and reliable.

The gentleman on site who took care of my business this morning was courteous, professional,…read moreno-nonsense personable, and above all, knew EXACTLY what he was doing. I am most thankfully impressed!

After saving used pens for years, I finally found that Staples accepts them!…read more Eric helped me out and even enrolled me so that when I bring more recyclables, I get points. They take batteries and ink cartridges as well. Easy parking and I nice store to boot!

Way overpriced! Tariffs on paper products? Go to the family…read moreowned smaller places. $20 for 4 sharpies? No thanks.

Today, I went in to get one shipping label printed. I don't…read moredo well with downloading and email attachments. The lady at the front desk was helpful and patient. I will definitely be coming back for all my printing projects.

I cannot say enough about this local business and their level of care and concern with the project…read morethey just did for me. Mel was amazing and just the best customer service, and the speed at which they printed my project was awesome! I will use Alphagraphics for all my projects and refer them to anyone who asks! Thanks Mel and printing department!!

I had some cards printed up for my business and was very disappointed in the quality as I found out…read moreafter the fact that the cards are printed using a photo copier. For the prices they charge I expected a much clearer picture as the cards looks muddled and almost waxy. The owner was apologetic but did nothing to remedy the situation. The owners wife was very rude. If you are looking for quality, go elsewhere.

Friendly stuff,great prices,fast turn around ,no matter how small or large the order is…read more Kathie is great at computer design,she is also a great photographer,Bill is a real business owner from that "old school" where -quality comes the first- it is not just the slogan. I wish I would know about that place years ago. As a small business owner I've spent lots of my valuable time and money at Kinko's or Office Depot. for my business forms,contracts,business cards,posters,e.t.c.... Not anymore. Thanks guys!