Back in August 2018 we bought some living room furniture from Conlins in Billings. We also bought their 5 year furniture protection plan. Since we had never used the protection we went in today to see what our options were in terms of reclaiming the $120 we spent on the plan. Right off the bat they told us it had been 6 years. They made it sound like we should have been in there right after the plan expired. We were told they would honor the plan (reluctantly) but we had to make a minimum $500 purchase. Even though there were several people at their service counter, no one was real eager to help us. One guy said he would be with us after he finished with the customer he was working with. After wandering around the store a couple of times he finally came and helped us. We asked about manual recliners because all we seemed to see were powered recliners. He showed us a couple and was rather pushy about them. None of them really caught our eye. We asked about fabric options because what we saw really didn't catch our attention. We got the strong sense that that question annoyed him. In the end we left frustrated and unimpressed. I guess these guys get $120 in free money because after today I refuse to give them another dime if I can help it. There are other furniture stores in Billings that have better sales staff. Bottom line, I wouldn't recommend these guys to anyone. We have had some positive experiences with them in the past with some bedroom furniture. Unfortunately the sales person that helped us with those purchases has moved on. read more

We used to buy LaZBoy until we discovered the Flexsteel brand at Conlins -- the store has the BEST selection ever!!! I bought a mechanical Flexsteel recliner with lumbar support, sat in it for two days, and raced back to the store to buy the reclining loveseat and end tables. Went BACK and bought more tables and hallway furniture. High quality! The Flexsteel support is superior to anything I've ever purchased (back doesn't hurt anymore). Staff was so helpful from the multiple purchases all the way to the warehouse pickups (we didn't choose delivery). Our Sales Associate Keith Walker was an exceptional help for us, and Rachel called to walk through the entire order with us to make sure our pickup went smooth (since we went back 3 times). Overall, I am 100% satisfied in the quality and customer service -- and have officially transferred my furniture loyalty over to Conlins. read more

Very pleased with our purchase, facilitated by Keith. The delivery team of Lion and Eon were great too. We were expecting a partial delivery, but the entire purchase came. Very reasonable pricing (on sale), and large selection. Beats the other places in town, hands down. read more

I do not recommend this furniture store at all. We went there looking for a kitchen dining table and it was very good service up until we got the table home. We had unloaded everything and were just about to unload the table top when our eyes caught on a dent in the table. There had been a spot where it looked like it had been dropped. With a closer look there was a cracked and bubbled up chunk off the side. Along with a red mark on the edge, we concluded that it had been dropped. Very disappointed with the way it had been handled, we called the store in Billings. When told that it had been damaged, all we were given was an "oh, and you had so far to go!" (We live about 1 1/2 hours from Billings) They had another one in the warehouse that was available right away. We said we would be able to come get it the same day, but would end up getting to the store around 6. They close at 6, mind you, and so when we told our salesperson that we would be able to get there right as they closed and they would only have to stay for another 10 minutes or so we were met with this curt response, "we leave at 6" and "we will have to see you tomorrow at noon". This means another 4 hour trip (both ways give or take) for me and my family and time taken out of our weekend for something that could've been taken care of for only 5 or 10 minutes out of their time. There was also a damaged chair so we brought that up the next day. We got to Conlin's 5 after 12 and we had to go searching for an employee to help us out. The man in the back who came to unload it, he told us "we must've hit a bump". That was not what happened because the damage was on top. The comment was completely uncalled for. We arrived at the store at noon and then left at one. About 50 minutes more than needed. Right before we left we were told again by the man in the back, that "this is the last one, so if anything happens to this one we will have to order another". Yet again it felt like he was insinuating that we ourselves had damaged the table. Overall I give Conlin's one star because they repaid us 50$ for gas. We will probably not be shopping at Conlin's again. read more

We are very pleased with the service from Conlins. Julie Morgen is a wonderful sales person. She listens to what we wanted in a leather recliner and told us what was in stock. She called us back to verify delivery schedule the next morning. The 2 delivery guys called to let us know when they were within 30 minutes of arrival. They set the chairs where we asked and explained the warranty. Our entire experience was first rate. Highly Recommend Julie Morgen, delivery guys and Conlins Furniture. read more