Jenny L. I recently went for a second opinion and booked a…read morehearing test at this clinic. Mahsa was able to fit me in the very next day, which I really appreciated. From the moment I walked in, the experience was outstanding. The staff was warm and welcoming, but I want to especially highlight Melissa, the audiologist who assisted me. She was incredibly professional, friendly, and made me feel completely at ease throughout the process. After the test, Melissa took the time to thoroughly review the results with me, ensuring I understood everything clearly and answering all of my questions. The pricing was also very reasonable, and even though I traveled from Vaughan, it was absolutely worth the trip. I highly recommend this Clinic. By far, the best Hearing Clinic in Toronto!

This is an example of a hearing clinic that has lost sight of actually helping people and instead…read morefocuses solely on the bottom line. Mom bought first set here but did not buy second set here. Top of the line hearing aids quoted for $8000 with a chance to try, but for $300. Tried another clinic on the west end, top of the line aids for $2500 less and no charge to try for a week. I cannot emphasize enough how ludicrous it is to sell a pair of hearing aids for $8000. A completely different experience. Please please price shop as they are not offering anything more than other audiologists, just extremely high prices. Clinic does not have a small business feel anymore. Incredible staff turnover over the years, which impacts how a patient is cared for. High prices, average service.

I've visited several clinics, but Juan Ding at Don Mills is in a league of her own. She didn't just…read moresell me a hearing aid; she took the time to understand exactly where I was struggling and fine-tuned everything to perfection. Her technical expertise and patience are unmatched. If you want your life back and need someone who truly cares about your results, see Juan. She is the best choice

On the advice of my family doctor, and greatly increasing sensitivity to various noises, I was…read moreadvised to get a hearing test. I was nervous about entering such a place for the first time ever in my life, but the receptionist was extremely pleasant, professional, and booked my appointment within three business days of my initial arrival. The office too, was attractive and extremely clean. It's one of the typical high quality businesses of Don Mills!

I recently visited Owl Hearing at 333 Eglinton Ave W and was very pleased with their services…read more Ernest at reception was very welcoming. Annika, the audiologist was extremely caring, patient and knowledgeable. After listening to my concerns about my current pair of hearing aids, Annika recommended a different brand to try. Without hesitation, I recommend Owl Hearing.

This past Monday I visited the Institute for my annual checkup. After having cataracts removed…read morefrom my left eye in 2019 by another Practitioner in a Hospital, I decided to have the same surgery performed for my right eye at the Institute in the Fall of 2020. I found the procedure to be quite efficient/well-executed, the facility quite clean and well kept, and the staff fairly courteous and professional; considering that the surgery took place at the height of the Pandemic, I consider these virtues to be all the more admirable. I have since returned three times for annual checkups (following my post surgery follow up visit); the duration of my first checkup was 1 to 1 1/2 hours, my second checkup was 1 hour, and my third 1 hour and 45 minutes. There is a sign at the front desk on the 5th floor informing that checkups are 2 hours in duration; a possible reason for my first two checkups having been considerably shorter in length is due to Covid concerns, as I found the wait areas no more crowded during my third checkup than they were during my previous two visits. Again, I have received courteous and professional treatment at each one of my checkups. I have also received a 'clean bill of health' for my eyes at each of my checkups; 20/20 vision, no scar tissue nor glaucoma.

They ignored my family physician's referral for about a month, then, when I called them they said…read more"it is in the queue" and somebody will get back to me. After a couple of weeks somebody called and asked if I can come in Aug. 24 at ten AM - I said yes and they said I will get a phone call a week ahead. Indeed there was an automated reminder on Aug 17 2024 confirming my appointment. I went, as scheduled, on Aug 24 2024 and was told that I do not have an appointment that day and there was no appointment for me at all. The office manager worked on this with me for a few minutes and then told me that the person likely to have made the scheduling (that they never found) was not there and can I call her on Monday. I will never call and don't want to see that place again and will ask my primary care person not to refer me with these people ever again. I understand mistakes happen but what you do after that counts ... how you fix it ... they didn't care about fixing anything, didn't offer another appointment, they thought I'll call the person who likely screwed up. I am disappointed ... was mad about it but that went away ... they don't care, why should I care?

You can stop looking for a hearing aid specialist because this is the place to go!…read more Anna at the front desk is not only one of the kindest people I've ever met she's incredibly knowledgeable, competent and efficient. There's no waiting around if she can get something done now. Whether it's getting on the phone with Phonak to solve a problem or changing my hearing aid wires in-office while I wait, she's on it! The office has a calm and helpful atmosphere. I really feel taken care of here. Thanks Hearing Solutions for making things just a little easier. Stace

I am very disappointed with Hearing Solutions' dishonesty. All they want to do is sell new hearing…read moreaids. I would not recommend them. I needed my mother's hearing aid adjusted since she is unable to travel to her original purchase store. She is almost 90 years old and frail. I asked Hearing Solutions if they would do a hearing test and adjust her hearing aid even though I did not purchase the hearing aid from them. I was willing to pay for this service. They said no problem. I transferred her records. During the hearing test the technician asked us a numerous times if we wanted to purchase new hearing aids for the sale price of $6,000. I explained numerous times that I was not interested since hers still worked. I just wanted it adjusted as I stated when I made the original inquires. She emphatically stated there was no charge for the hearing test and adjustments. Again I offered to pay for her time. I asked about another modification to help her with the telephone. There would be a charge and I agreed to pay for this. At the end of our visit the technician said she would call us back when she was ready to adjust the hearing aid and make the modification. She never called back. I left two or three messages but they were never returned. I even visited the store and still no one returned my calls. Now a year has passed and I almost forgot about the incident. Last week I received a call from Hearing Solutions stating that my mother was due for her yearly hearing test. I asked if it was a joke and explained they never returned last year's calls. Why would I want to deal with their company? The receptionist was not at all disturbed by this. She remembered my mother and said 'you never purchased any hearing aids from us'. My mother's hearing is much worse now and she is barely able to have a conversation with me. I would have been happy to pay them as I stated numerous times, and had they adjusted the hearing aid, my mother might be able to hear. I guess all my mother is to them is an opportunity for a hearing aid sale.