I went to the Markham location for my checkup and cleaning of my Widex hearing aids, which I had…read morepuchased through Salima at the downtown location. Yazna, the audiologist, did an excellent job. She was courteous and professional. My hearing did improve after my visit. I would wholeheartedly recommend her services. The reason I went to the Markham location was because it is closer to where I reside.

We brought in an elderly person to get a hearing aid. Very…read morenice, sweet and professional staff. Salima is just excellent! The level of service is outstanding!

never have I EVER had such a horrible experience at any establishment. "DR" Tam waltzed into our…read moreappointment with an arrogant attitude as if he knew more about my symptoms than I did. He told me I would not be able to get my tonsils out as it's "more painful than childbirth" which I find to be an incredibly sexist comment. When I explained my condition, he reacted as if trying to catch me in a lie (why tf would I lie to the doctor?). Eventually he ran and got a endoscopy tube and, without explaining what he was doing, shoved it up my nose. Afterwards he explains there's nothing wrong with me. At this point I'm emotional because I waited a long time to be here. I used my personal flashlight to shine into my throat and show him what was wrong, while admittedly crying. He then told me I was "too emotional" and had to leave. Upon leaving, I tried to tell the reception staff about my distress and they refused to make eye contact with me. They only slid me the managers card which had the basic information for the clinic on it, AKA exactly what I could find online. I was told I could be escorted to a back room alone if I was feeling emotional, but I made it clear I'm trying to have a conversation even though no one is acknowledging that I'm standing in front of them. As someone with a background in communications I believe THN should be embarrassed of their establishment and the doctors they represent. DR TAM IS A SEXIST, DISMISSIVE, QUACK. AVOID. Check out his other reviews in the photos attached.

I went here for musicians ear plugs and a hearing test. That visit was great, and the fitting went…read morewell. However, the wrong decibel filters were installed, rendering the $350 I purchased useless for my application for over 6 months. At the time that the plugs were finished, the clinic would not send the plugs to my home in Toronto, even at my own cost. This was highly inconvenient to make another 1 hour tripe from my home to pick them up, and then to find out the order was messed up and incorrect! At this point, the clinic did not offer any retribution for their mistake, and required me to come back AGAIN for a third visit to pick up the proper DB filters that weren't installed the first time. At this time, they still would not mail/courier the plugs. I would not recommend this clinic to people looking for a professional ear plug solution Musicians, etc

Having paid $8,500 for my hearing aids less than two years ago, and having previously received…read morewonderful service with Connect Hearing at Yonge & Davisville, and needing ear care today at my physicians suggestion I called and was informed that they would charge essentially $100 to help rectify and issue with my ears. The young woman said it was standard. It was not in the past. I would suggest checking out other hearing aid companies as the facts are all of these companies are abusers of seniors who have little choice because of aging. Ask questions about after care. I am extremely disappointed and now wish I had gone to Hearing Life. They seem more user friendly.

I am OCD about my schedule and the time I allot for tasks. They put my appointment in their system…read moreincorrectly and ended up turning me away for it. Never even had a chance to try the service, they could have been great at what they do but not valuing someone else's time is unforgivable to me. So my advice if you book anything with them, confirm confirm confirm before you leave their clinic. Booked off a day from work which I could of used for a vacation or emergency.

The audiologist was very professional, what spoiled my experience was the office staff. I made a…read moremistake with some forms, and she made me come in again, because she thought I was trying to pull a fast one. Thanks for the insult, not every place thinks you're a criminal because you make a mistake. Yes customer service is great....until you have made the payment, then no answer to change of appointment requests etc. They did not include the cleaning utensils, which the audiologist said was very important. Perhaps I'm expecting too much for a $5,000+ purchase. Three years from now I will be going elsewhere, anywhere else will be a major improvement.

I was disappointed by the office staff attitude...she was unprofessional and defensive. She started…read moreraising her voice at me when I was explaining my situation. Not once did I raise my voice or showed any anger. Her face and chest started getting red. On top of that, she wasn't considerate as she started talking to me while holding my hearing aid (when fully aware that I wouldn't be able to hear anything without it). You work in an audiology clinic, it's common sense to give back your clients' hearing devices when you're trying to have a conversation with them.

Excellent care and service. Welcoming, knowledgable and very helpful staff in Thornhill. Product…read moreand pricing in line.

I'm very confused by the negative reviews. I went there for a mild throat issue but everyone was…read moreincredible. The staff was patient with me when booking my appointment and I was warned by phone, email, and in-person that the wait would be long. I spoke briefly to at least 3 different people and all of them were nice. Dr. Tam was also surprisingly great. I had read the reviews before going so I expected an old asshole with a god complex, and he was not even close. He was super chill, friendly, and he sort of has a coolness about him that I wasn't expecting from a doctor lol. The guy is also super fit, so I went to lift some weights after my appointment. I also didn't feel rushed at any point either, which is nice because I can be chatty!

Waited over an hour...while subjected to highly niched music playing loudly. Frankly, an unpleasant…read moreexperience overall.

Been going here for over 5 years. Never great service but this last time...Horrible service. Left…read moreme waiting for 45 mins. No check in. No apologies. Do not use CHS. Use boutique clinics where people care about you. They do not care about you at CHS. Had enough finally.

Contacted the Mississauga branch and my experience was very positive. Initial visit for testing was…read moreperformed on time and professionally conducted. The meeting with the audiologist doctor (Maha) was reassuring, not hurried, and complete. They went the extra mile to ensure that an insurance related deadline was met in time. Highly recommended.

My mother has been a patient of the clinic for over 30 years, including my father. They both knew…read moreDr. Rotundo who provided excellent care. These days my mother only goes for B12 injections and sadly we have not had a good experience. Each time we go, we are informed that the nurse only has 1 or 2 or x patients ahead of her. We wait for an hour, and get the ''same exact number of patients ahead of her response. We end up leaving. Yesterday when my mother went up to reception to ask about status after waiting an hour she was told to sit down. Very disrespectful. A B12 injection takes a minute. The doctors at the clinic are great. The admin and front line staff are not. For these reasons I give the clinic a poor review.

I called the day before I went here and was told to be there early the following day. It opened at…read more8:30, not 9:00. I stood in an outside line from 7:30-8:30 and although I was fourth in line, I was shown into a room at 8:30 and seen right away with Dr. G. A nurse came an hour later. ( I waited in my car and the receptionist called me right away when the nurse was there.) She flushed out my ear, no problem, and was very nice and professional. I would go there again.